Improving Managerial Efficacy
Road Map
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Developing team-effectiveness
Improving nonverbal communication
Improving listening
Improving speaking
Improving writing
Improving reading
Developing team-effectiveness
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Establish small teams
Encourage diversity
Determine purpose, procedures & roles
Acknowledge & manage conflict
Cultivate good communication skills
Advance an environment of open
communication
Developing team-effectiveness
• Encourage collaboration & discourage
competition
• Share leadership
• Create a sense of fairness in making decisions
• Lighten up
• Continually assess performance
Improving nonverbal communication
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Establish & maintain eye contact
Use posture to show interest
Reduce or eliminate physical barriers
Improve your decoding skills
Probe for more information
Improving nonverbal communication
• Avoid assigning nonverbal meanings out of
context
• Associate with people of diverse cultures
• Appreciate the power of appearance
• Observe yourself on videotape
• Enlist friends and family
Improving listening
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Stop talking
Work hard at listening
Block out competing thoughts
Control the listening environment
Maintain an open mind
Paraphrase the speaker’s ideas
Listen between the lines
Capitalize on lag time
Improving speaking
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Defeat your natural public speaking fears
Create a sincere rapport with your audience
Expertly turn a “speech” into a “conversation”
Use eye-contact, gestures and breath for maximum effect
Develop, organize, and design a presentation for any
occasion
Effectively deliver information from the screen to your
audience
Save endless hours of preparation before your next
presentation
Handle and profit from tough questions
Use humor safely and effectively
Improving writing
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Identify the message purpose
Select the most appropriate form
Profile the audience
Focus on reader benefits
Avoid gender & racial bias
Avoid age & disability bias
Express ideas positively rather negatively
Use short, familiar words
Search for precise vigorous words
Improving writing
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Keep the message simple
Be conversational
Avoid opening fillers
Shun redundancies
Tighten your writing
Don’t convert verbs to nouns
Avoid trite phrases
Strive for parallelism
Highlight important ideas
Test readability
Improving reading
• You don't have to be a great reader to get the
point.
• Know WHY you're reading
• You don't need to read everything
• You don't need to read all of what you DO read
• Scan before you read
• Prioritize your reading
• Optimize your reading environment
• Once you start, don't stop
• Focus
• Practice