Speech 1321 Test 1 Review
Ch. 1
The Basic Model of Communication and its elements
Frames of reference and the messages that can flow throughout the chain of command
Code and the different kinds
Effective use feedback
Four ethical rules
Ch. 2
Three formal forms of communication
The six organization models and their characteristics
Ch. 3
Four ways the quality of employee relationships affects the work environment
The two relationship cycles
The Four Communication Styles
Using Feedback and Disclosure effectively
Conflicts Styles
Cultural differences in conflict management
Ch. 4
Listening to Coworkers and Supervisors
Signs of Poor Listening
Causes of Poor Listening
Stages of Listening
Ch. 5
Definition of nonverbal communication
Three levels of nonverbal communication
Eye Contact and other cultures
Gestures and the three types
Distance and personal space
Signs of power and weakness
Three immediacy behaviors
Ch. 6
Two types of communication anxiety
Eight Rules to giving instructions
Sexual Harassment
Communication Technology
Ch. 7
Three main types of Interviews
The phases of the interview
Interview questions
Interview question organization