Communication Skills 2019/2020
Review Questions for Final Exam
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What is effective communication?
Define active listening.
List and explain the big 6 active listening skills.
List and explain the non-verbal signs of active listening.
List and explain the verbal signs of active listening.
There are five key active listening techniques you can use to help you become a more
effective listener. List and explain them.
7. Define nonverbal communication.
8. List and explain the roles of nonverbal communication.
9. There are different types of nonverbal communication. List and explain them.
10. How can you improve your reading of nonverbal communication?
11. How can you improve the way you deliver nonverbal communication?
12. Define emotional intelligence, and explain the difference between self-awareness and
empathy.
13. How can you communicate effectively by staying calm under pressure?
14. Why are questioning skills important?
15. List and explain the different types of questions.
16. What does it mean to accept someone?
17. What does it mean not to accept someone?
18. When we speak about differences, we can speak about three types of differences. List
and explain them.
19. What can the inability to appreciate personal differences lead to?
20. List four (4) ways in which people differ from each other.
21. What can misunderstanding of regional differences often lead to?
22. What do we need to do when dealing with people from different region?
23. List and explain the characteristics of a culture?
24. Why is recognizing cultural differences important?
25. How do you begin to accept others?
26. What is the key to a successful presentation, and why?
27. The preparation of a presentation usually consists of five main steps. List them.
28. In order to decide your general purpose, you need to answer the 5W and 1H question.
What are they?
29. When making a presentation your objective should be measurable. What does this
mean?
30. How do you develop and select ideas for your presentation?
31. List the elements of the basic structure of a presentation.
32. What should the Introduction of the presentation state?
33. Which criteria should the Main Body of the presentation meet?
34. What should you do in the Summary of your presentation?
35. What visual aids, besides yourself, can you use for your presentation?
36. How many ideas in a presentation is about the maximum even for a long talk?
37. There are a number of personal factors that affect the overall effectiveness of your
presentation. List them.
38. As a presenter you should show respect for your audience. What are the most
important things for you as a presenter?
39. List and explain the four criteria for a good presentation.
40. List and explain the stages of group development.
41. List and explain the advantages of working in a group.
42. List and explain the disadvantages of working in a group.
43. The effectiveness of the team work depends on the recognition of our own best role
and thus on ability to utilize our strengths whilst minimizing the effect of our
weaknesses. Identify and explain the three categories of roles, and the nine major roles
identified by Belbin?
44. What are possible reactions (feelings) to criticism, and what can they lead to?
45. What is the difference between constructive and destructive criticism?
46. List and explain the tips on how to give criticism.
47. List and explain the tips on how to receive criticism.
48. Define conflict.
49. List and explain the five phases of conflict.
50. People deal with conflict in a variety of ways. List and explain the five conflict resolution
strategies for dealing with conflicts.
51. What are the two most important skills for you, as university students?
52. When reading, sometimes you need to employ the skills of skimming, scanning and
critical reading. Explain them.
53. In order to read efficiently, what questions you should answer?
54. What is an important component of selective and efficient reading?
55. Explain the SQ3R method.
56. When can the SQ3R method be used?
57. List and explain the different written assignments that you as students will need to
prepare in different courses.
58. What makes a written assignment can be summarized in which five words?
59. Under normal circumstances, how should the assignment or report be structured?
60. Define plagiarism.