NZQA Expiring unit standard
27879 version 2
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Title
Measure production and quality and resolve production and quality
issues in a wood manufacturing operation
Level
5
Credits
20
Purpose
People credited with this unit standard are able to: demonstrate
knowledge of quality management as it applies to a wood
manufacturing operation; and resolve quality system and
production process issues in a wood manufacturing operation.
Classification
Wood Manufacturing - Generic Skills> Wood Manufacturing
Available grade
Achieved
Explanatory notes
1
The reference texts for this unit standard are:
A.V. Feigenbaum, Total Quality Control, New York, McGraw – Hill, 1991.
McConnell, John, The seven tools of TQC, N.S.W, Delaware Group, 1989.
2
Definitions
Wood manufacturing operation refers to any operation or organisation involved in the
conversion of any wood materials to saleable products.
Worksite policies and procedures refer to documented policies and to documented or
other directions provided to staff. These include, but are not limited to, ways of
managing health and safety, environmental considerations, quality, and production,
and must conform to legislation. Examples include standard operating procedures,
company health and safety plans, on-site briefings, and supervisor’s instructions.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of quality management as it applies to a wood manufacturing
operation.
Evidence requirements
1.1
The underlying principles of quality management are explained in accordance
with the reference texts.
Range
Competenz
SSB Code 101571
definition of quality, quality concepts, the importance of people,
customer focus (internal and external), identifying improvement
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
27879 version 2
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opportunities, problem solving, measuring improvement,
continuous improvement, quality management implementation.
1.2
Types of quality costs are explained in accordance with the reference texts.
Range
1.3
Examples of poor quality in a work area are identified and the impact on the
business is explained in terms of cost.
Range
1.4
prevention costs, appraisal costs, internal failure costs, external
failure costs, over specifying costs, loss of competitive advantage,
time to rework, waste, cost to customer, downtime, lost opportunity
costs, potential costs.
evidence of a minimum of three examples is required.
Supply chain management is explained in terms of its potential impact on
production processes and quality.
Outcome 2
Resolve quality system issues in a wood manufacturing operation.
Evidence requirements
2.1
Process tools are selected and used to identify non-conformance to quality
management systems.
Range
2.2
evidence of a minimum of two process tools is required.
Root cause analyses techniques are selected and used to determine the cause
of non-conformance to the quality management system.
Range
evidence of a minimum of two techniques is required.
2.3
Potential solutions are investigated and consultation with stakeholders is carried
out to select actions required to resolve non-conformance to the quality system.
2.4
Selected actions are communicated to stakeholders and implemented into
documentation and practice in accordance with worksite policies and
procedures.
2.5
Outcomes are measured against expected result and to ensure compliance with
worksite policies and procedures.
Outcome 3
Resolve production process issues in a wood manufacturing operation.
Competenz
SSB Code 101571
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
27879 version 2
Page 3 of 4
Evidence requirements
3.1
Variation measurement techniques are explained in terms of how they can be
used to measure performance of wood manufacturing processes in accordance
with the reference texts.
Range
flow charts, cause and effect diagrams, Pareto charts, histograms,
run charts and graphs, control charts, scatter diagrams, service
quality dimensions;
evidence of a minimum of three is required.
3.2
A variation measurement technique suitable for measuring the performance of
wood manufacturing processes is selected and used to gather and record data.
3.3
Information and data is analysed and an area for improvement of a wood
manufacturing production process is identified.
3.4
Potential solutions are investigated and consultation with stakeholders is carried
out to select actions required to improve performance of a wood manufacturing
production process.
3.5
Selected actions are communicated to stakeholders and implemented into
documentation and practice in accordance with worksite policies and
procedures.
3.6
Outcomes are measured against expected improvement and to ensure
compliance with worksite policies and procedures.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 September 2012
31 December 2018
Review
2
19 November 2015
31 December 2018
Consent and Moderation Requirements (CMR) reference
0173
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Competenz
SSB Code 101571
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
27879 version 2
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Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Competenz
SSB Code 101571
 New Zealand Qualifications Authority 2016