4898 version 5
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Develop teams and individual team members to enhance performance
in telecommunications operations
Level
5
Credits
4
Purpose
This unit standard is for people who currently work, or intend to work, as
managers of teams in telecommunications.
People credited with this unit standard are able to:
– plan team development in telecommunications operations; and
– develop and evaluate teams and individual team members in
telecommunications operations.
Subfield
Telecommunications
Domain
Telecommunications - Organisational Operation and
Control
Status
Registered
Status date
20 September 2002
Date version published
25 February 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA, industry
and teaching professional in the same field from another
provider.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard has been developed for learning and assessment in the
workplace.
 New Zealand Qualifications Authority 2016
4898 version 5
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2
References
Employment Relations Act 2000;
Human Rights Act 1993;
New Zealand Bill of Rights Act 1990;
Privacy Act 1993;
and all subsequent amendments and replacements.
3
Definition
Industry practice – those practices, which competent practitioners within the industry
recognise as current industry best practice.
4
Range
a The phrase in accordance with current industry practice is implicit in all
performance criteria in this unit standard.
b Customers may be internal or external to the organisation and may include end
users and clients.
Elements and performance criteria
Element 1
Plan team development in telecommunications operations.
Performance criteria
1.1
Identified team activities and goals satisfy organisational requirements, are
complete, and include clear and realistic timeframes for achievement.
Range
1.2
Identified strengths and weaknesses of the team are accurate, complete,
current, and satisfy required team performance.
Range
1.3
individual and team competence, skills, physical and human
resources.
Written team performance plans include contributions from team members, and
activities and goals are agreed to by all team members.
Range
1.4
typical organisational requirements will include – customers’
needs; quality, budget, and service requirements.
typical contributions may be – verbal, written; suggestions, ideas,
plans, personal experiences, case studies and histories.
Written, agreed team activities and goals are available to all team members and
authorised staff, in a format and timeframe that meets organisational and team
needs.
Range
typical formats include – electronic, hard copy; house style,
manuals, workbooks or work instructions, individual development
plans.
 New Zealand Qualifications Authority 2016
4898 version 5
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Element 2
Develop and evaluate teams and individual team members in telecommunications
operations.
Performance criteria
2.1
Individual team members are encouraged to identify and action their own
learning needs to support team performance.
2.2
Identified opportunities for team member development are complete, relevant,
cost-effective, reviewed at regular intervals, and available.
Range
typical opportunities include – training and development courses,
programmes, seminars, trade shows, job shadowing, professional
reading.
2.3
Collection of evidence of team member performance is continuous, and is
matched against agreed team activities and goals, and documented.
2.4
Positive relationships which enhance productivity between team members are
maintained.
2.5
Personal coaching of teams and team members is fair, consistent, respects
individual sensitivities and confidentiality, and complies with organisational
policies and procedures.
Range
sensitivities – culture, race, religion, gender.
2.6
Team performance is evaluated against agreed activities and goals by all team
members and is open, constructive, and supportive of individuals and the team.
2.7
Individual's evaluation records are agreed, complete, accurate, and available to
authorised personnel by the agreed time.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
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Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016