4901 version 4
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Level 4
Credits 6
Purpose This unit standard is for people who are, or will be, performing a technician role in the telecommunications industry where they are required to provide technical information and assistance relating to electronic products and services.
People assessed as competent in this unit standard are able to offer, without the need to refer to a third party, accurate and easily understood technical assistance in electronic products and services to customers, suppliers, and colleagues.
Subfield Telecommunications
Domain
Status
Status date
Date version published
Planned review date
Telecommunications - Organisational Operation and
Control
Registered
28 July 1995
25 January 2008
31 December 2012
Entry information
Accreditation
Open.
Evaluation of documentation and visit by NZQA and industry.
Standard setting body (SSB) ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference 0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do
.
Special notes
1 Complementary unit standards: Unit 4966, Seek, evaluate, and organise telecommunications information for action and Unit 4970, Maintain and enhance professional and technical knowledge in the telecommunications industry.
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New Zealand Qualifications Authority 2020

4901 version 4
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2 General Range
Electronic products and services: those electronic products and services relating to electronic communication systems including transmission equipment, television studios, teletext, television transmitters and receivers, customer premise equipment, operating support systems, data, voice, networks, links, test equipment, cryptographic systems, power supply, Supervisory Control and Data Acquisition, cabling, electronic warfare, jamming, switches;
Assistance: information, materials, advice, informal coaching or training (one-to-one, small groups, on or off worksite but not including formal training classroom situations).
Element 1
Prepare for and respond to requests for information, advice, support and/or materials.
Performance criteria
1.1
Product knowledge is current, reliable, and sufficient to meet requests for assistance.
Range knowledge, skills, and experience required to give assistance on equipment in General Range.
1.2
Information is collated and categorised using an index system that is easy to understand by authorised users.
1.3
Information kept on file is current and relevant to requests received.
Range information – all information relating to General Range including: books, reference manuals, technical manuals, trainer's manuals, programmes or guidelines, manufacturer's user manuals; service and repair records and reports, warranties, special notes; product and service updates.
1.4
Responses to requests are prompt, relevant, and courteous.
Range from managers, peers, suppliers, customers.
1.5
Responses to requests reflect priorities of safety of personnel and plant, and maintenance of operational systems.
Range verbal, written, routine, urgent.
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New Zealand Qualifications Authority 2020

4901 version 4
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Element 2
Assist, advise, and inform others.
Performance criteria
2.1
Advice and information to aid and assist others are offered and disseminated at agreed time and place.
2.2
Assistance given is reliable, current, relevant, and accurate.
2.3
Assistance is given in a manner and at a level and pace which meet the receiver's needs.
2.4
Assistance is consistent with organisational policy and cost and resource constraints.
2.5
Opportunities to enhance understanding are identified, and relevant materials are produced to support assistance.
Range opportunities
– situations where the type of assistance required would benefit from visual supporting materials to help the learner understand more easily and effectively; relevant materials
– visual materials (eg memory prompt flowcharts, special user instruction notes, models, diagrams).
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation reviewcomments@etito.co.nz
if you wish to suggest changes to the content of this unit standard.
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New Zealand Qualifications Authority 2020