4900 version 4
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Create and maintain telecommunications work instructions and
procedures
Level
5
Credits
4
Purpose
This unit standard is for people who currently are, or will be, creating work
instructions or procedures for others to follow.
People assessed as competent in this unit standard are able to identify
review points and constraints to work instructions, create instructions, and
maintain published work instructions.
Subfield
Telecommunications
Domain
Telecommunications - Provide Goods and Services
Status
Registered
Status date
28 July 1995
Date version published
25 January 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA, industry
and teaching professional in the same field from another
provider.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
None.
 New Zealand Qualifications Authority 2016
4900 version 4
Page 2 of 3
Elements and performance criteria
Element 1
Create telecommunication work instructions and procedures
Performance criteria
1.1
Requirements for work instructions are identified and agreed with accountable
manager.
Range
1.2
Constraints to the completion of work instructions are identified, and
contingencies are developed to optimise performance of work instructions.
Range
1.3
authorised personnel – management, supervisors, technical
specialists;
process qualification – test for critical processes, checklists for
specialised processes where results cannot be verified, standards
times, work performance verification, (eg photos, compliance with
industry standards, computer verification).
Users understand work instructions or procedures and agree that these are
accurate, comprehensive, and provide efficient job process and routing.
Range
1.6
jigs, fixtures, tools, processing materials (eg cleaning fluid),
machine settings.
Draft work instructions and procedures are agreed to be technically accurate by
authorised personnel and include process qualifications and quality control
procedures.
Range
1.5
workplace hazards, safety requirements, disposal of waste
products, optimum sequence and necessary precedence of
procedures.
Tool and processing requirements are identified and comply with design
specifications.
Range
1.4
design specifications, users, scope, sign off points, designated
review personnel, target dates.
allocation and sequence of tasks to workstations.
Work instructions and procedures are published and comply with document
control format and procedures.
Range
identifier, issue number, destroy-by date, review points.
 New Zealand Qualifications Authority 2016
4900 version 4
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Element 2
Maintain telecommunications work instructions or procedures.
Performance criteria
2.1
Work instructions or procedures are documented and are legible, accurate,
complete, and protected from accidental damage.
2.2
Specified numbers of registered copies of work instructions or procedures are
available at agreed locations in the workplace.
Range
2.3
Alterations to work instructions are recorded and comply with organisational
procedures for change requests and traceable records.
Range
2.4
workstations, office.
procedures – investigation process, timeframes for action,
feedback to instruction writer and to initiator of change request,
signoff by accountable manager, documentation;
traceable records – archived proof copies, change request
documentation, registered users, record of updates.
Registered copies of work instructions are current and comply with
organisational document control procedures.
Range
updates notified, registered copies returned to a document control
point, copies updated, recorded and reissued.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016