NZQA registered unit standard
21985 version 2
Page 1 of 3
Title
Provide seafood product information to customers in a seafood retail
environment
Level
2
Purpose
Credits
5
People credited with this unit standard are able to describe
seafood product, and provide seafood product information to
customers, in a seafood retail environment.
This unit standard is intended for people who are working in a
retail environment that specialises in seafood.
Classification
Seafood > Seafood Retailing
Available grade
Achieved
Explanatory notes
1
Definitions
Company requirements refer to instructions to staff on policy and procedures which
are communicated in an oral or written form. These requirements must include
legislation and safety requirements and may include but are not limited to – industry
codes of practice and standards.
Retail environment refers to workplaces where the primary focus is on customers
purchasing goods and/or services but may also include a distribution type of
environment.
2
Legislation that applies to this unit standard includes but is not limited to – the
Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Sale of Goods Act
1908, and the Food Act 1981.
Outcomes and evidence requirements
Outcome 1
Describe seafood product in a seafood retail environment.
Range
seafood product within own work area.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
21985 version 2
Page 2 of 3
Evidence requirements
1.1
The description includes the sources of information for seafood product.
Range
1.2
The description includes product quality characteristics for seafood product.
Range
1.3
sources may include but are not limited to – company
documentation and company specifications, company supervisory
or management personnel, the New Zealand Seafood Industry
Commercial Fish Species Poster, New Zealand Seafood Industry
Council’s web site;
information – usage, quality characteristics, handling.
may include but is not limited to – origin, sensory information,
nutritional benefits, shelf life.
The description includes the potential for add-on sales for seafood product.
Outcome 2
Provide seafood product information to customers in a seafood retail environment.
Range
seafood product within own work area.
Evidence requirements
2.1
Information about seafood product usage, quality characteristics, and handling
is provided to meet customer needs, and is in accordance with company and
legislation requirements.
Range
2.2
quality characteristics may include but are not limited to – origin,
sensory information, nutritional benefits, shelf life.
Information is communicated in a manner that meets customer needs.
Range
may include but is not limited to – match with customer’s specific
enquiry, level of interest, product knowledge.
2.3
Alternative seafood product options are provided, if requested, in accordance
with company requirements.
2.4
Alternative sources of information are provided or referred to, if the customer
enquiry is unable to be answered.
Planned review date
31 December 2014
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
21985 version 2
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
18 December 2006
N/A
Rollover and
Revision
2
15 September 2011
N/A
Consent and Moderation Requirements (CMR) reference
0123
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Primary Industry Training Organisation standards@primaryito.ac.nz if
you wish to suggest changes to the content of this unit standard.
Primary Industry Training Organisation
SSB Code 101558
 New Zealand Qualifications Authority 2016