NZQA Expiring unit standard
25432 version 2
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Title
Provide client service and care in a barbering salon
Level
2
Purpose
Credits
4
This is a practical unit standard for people in the barbering
industry who will deal with clients in a barbering salon.
People credited with this unit standard are able to: greet a
client arriving at a barbering salon; care for a client having a
barbering salon service; and farewell a client leaving a
barbering salon.
Classification
Beauty Services > Barbering
Available grade
Achieved
Explanatory notes
1
Definitions
workplace means barbering salon;
workplace requirements mean the practices prescribed by management as being the
quality standards for client contact and work organisation for a particular salon;
legislative requirements refer to the obligations of the employer and/or employee
under the Health and Safety in Employment Act 1992 and Health (Hairdressers)
Regulations 1980.
2
In this unit standard all work must comply with legislative requirements and must
ensure optimum hair condition and maximum client comfort at all times.
3
Care of the client includes visits for non-chemical services.
4
Useful references for this unit standard include the Employers’ Training Manual, and
the Training Record Book. Both of these publications, and others that may be of use,
can be obtained from the New Zealand Hairdressing Industry Training Organisation
Inc., PO Box 11764, Manners Street, Wellington 6142, or via http://www.hito.org.nz.
Outcomes and evidence requirements
Outcome 1
Greet a client arriving at a barbering salon.
Evidence requirements
1.1
The client is greeted on arrival at the salon, the purpose of their visit is
established, and action is taken in accordance with workplace requirements.
NZ Hairdressing Industry Training Organisation Inc
SSB Code 101681
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
Range
25432 version 2
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includes – introduction of self;
may include – handshake, storing the clients coat and/or
belongings, seating the client, offering reading material, offering
beverage.
1.2
The senior barber is advised of the client’s arrival immediately, and the client’s
waiting period is established in accordance with workplace requirements.
1.3
Initial client requirements are confirmed through discussion with senior barber.
Range
may include but is not limited to – initial haircut requirements, face
preparation for wet shaving, shampooing, product removal.
Outcome 2
Care for a client having a barbering salon service.
Evidence requirements
2.1
The client is seated comfortably as appropriate for the required service and
initial client requirements in accordance with workplace requirements.
Range
2.2
The client is protected appropriately for the required service in accordance with
workplace requirements.
Range
2.3
may include but is not limited to – towel, cape, neck strip, eye
pads.
The client is informed politely of any waiting period as identified by the stylist,
and action is taken in accordance with workplace requirements.
Range
2.4
one of – work station, shampoo basin.
may include – offering beverage, offering reading material.
Client comfort and protection is checked and maintained during service in
accordance with workplace requirements.
Outcome 3
Farewell a client leaving a barbering salon.
Evidence requirements
3.1
The client’s belongings are retrieved from storage and returned in the same
condition they were received.
3.2
The client’s payment for the service is taken in accordance with workplace
requirements.
NZ Hairdressing Industry Training Organisation Inc
SSB Code 101681
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
3.3
25432 version 2
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The client is given the opportunity of booking future services in accordance with
workplace requirements.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 February 2009
31 December 2016
Review
2
18 June 2014
31 December 2016
Consent and Moderation Requirements (CMR) reference
0020
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
NZ Hairdressing Industry Training Organisation Inc
SSB Code 101681
 New Zealand Qualifications Authority 2016