NZQA registered unit standard
28370 version 1
Page 1 of 3
Title
Demonstrate understanding of the creation, maintenance, claims,
and review processes of general insurance
Level
5
Credits
5
Purpose
People credited with this unit standard are able to demonstrate
understanding of:
–
considerations and processes for general insurance policy
issue, maintenance, and claims, and
–
the considerations and relevant issues for a general
insurance review.
Classification
Financial Services > Financial Services - Professional Practice
Available grade
Achieved
Explanatory notes
1
References
Consumer Guarantees Act 1993;
Fair Trading Act 1986;
Financial Advisers Act 2008;
Financial Service Providers (Registration and Dispute Resolution) Act 2008;
Health and Safety in Employment Act 1992;
Insurance Law Reform Act 1977;
Insurance Law Reform Act 1985;
Privacy Act 1993;
Insurance Council Fair Insurance Code;
Other relevant industry codes of practice;
and all subsequent amendments and replacements.
2
Range
Assessments requiring application or demonstration of skills and knowledge may be
performed using workplace evidence or evidence derived from simulation or scenario
based activities.
All activities must comply with legislation, regulations, and best practice, including
any guidance notes published by the agency responsible for the relevant enactment
or code.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28370 version 1
Page 2 of 3
Outcomes and evidence requirements
Outcome 1
Demonstrate understanding of the considerations and administrative processes that are
required for the issue, on-going maintenance, and claims of general insurance policies.
Evidence requirements
1.1
Demonstrate understanding of the steps involved in policy issue and explain the
required actions and responsibilities of the parties.
Range
1.2
Demonstrate understanding of the steps involved in policy maintenance and
explain the required actions and responsibilities of the parties.
Range
1.3
required actions and responsibilities may arise in respect of – nondisclosure, special underwriting, policy issuance, ensuring correct
commencement of cover, policy ownership.
required actions and responsibilities may arise in respect of – ongoing disclosure, arrears and reinstatements, changes to client
relationships and ownership needs, meeting privacy obligations.
Demonstrate understanding of the steps involved in a claim and explain the
required actions and responsibilities of the parties.
Range
steps involved in a claim include the following, or a series of steps
of a similar nature – notification, quantification, negotiation,
settlement;
required actions and responsibilities may arise in respect of – nondisclosure, need for further evidence, contribution of external
expertise and support.
Outcome 2
Demonstrate understanding of the considerations and relevant issues for a general
insurance review.
Evidence requirements
2.1
Identify considerations that could trigger a review.
Range
2.2
considerations are changes that require an assessment of whether
the current arrangements remain fit for purpose, which may
include, but are not limited to – changes to market, environment,
social situation, personal situation, product terms.
Describe the elements of and process for conducting a review.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
elements and process include – identification of trigger events,
evaluation of impacts, determination of appropriate action if any,
agreement on action, implementation.
Range
2.3
28370 version 1
Page 3 of 3
Compare the advantages and disadvantages of the existing and proposed
insurance arrangement.
Planned review date
31 December 2017
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
19 February 2015
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation reviewcomments@skills.org.nz if you wish to
suggest changes to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016