15698 version 2
Page 1 of 4
Manage accommodation bookings for a conventions and incentives
industry project
Level
5
Credits
6
Purpose
People credited with this unit standard are, for a conventions and incentives
industry project, able to: establish requirements for accommodation;
negotiate with, and contract, suppliers of accommodation; and manage
accommodation allocation.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace. Evidence of competency in this unit standard cannot
be demonstrated under simulated conditions in a training provider environment.
2
Definitions
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
 New Zealand Qualifications Authority 2016
15698 version 2
Page 2 of 4
Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Project refers to a conference, convention, or incentive.
Venue refers to any place where a conference, convention, or incentive is held.
3
The following resources can be used to support this unit standard:
documented workplace policies and procedures, industry codes of practice, and
drafted constitutions and/or codes of ethics of industry associations, such as those
produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions
and
Incentives
New
Zealand
(CINZ),
Auckland,
http://www.conventionsnz.com.
McCabe, Vivienne; Poole, Barry; Weeks, Paul; Leiper, Neil. The Business and
Management of Conventions (John Wiley & Sons, 2000).
Professional Convention Management Association.
Professional Meeting
Management: Comprehensive Strategies for Meetings, Conventions and Events. 5th
Edition (Kendall/Hunt, 2006).
4
A
list
of
additional
recommended
http://www.tcc.co.nz/ServiceIQ.
5
The project brief will be supplied to the candidate.
texts
can
be
found
at
Elements and performance criteria
Element 1
Establish requirements for accommodation for a conventions and incentives industry
project.
Performance criteria
1.1
Client requirements are determined in accordance with the project brief.
1.2
A range of accommodation options are assessed in accordance with client
requirements.
 New Zealand Qualifications Authority 2016
15698 version 2
Page 3 of 4
Element 2
Negotiate with, and contract, suppliers of accommodation for a conventions and incentives
industry project.
Performance criteria
2.1
Suppliers are briefed in accordance with the project brief.
2.2
Quotes and availability are obtained and evaluated in accordance with client
requirements.
2.3
Suppliers are selected for consideration in accordance with the project brief.
2.4
Price, terms, and conditions are negotiated with suppliers.
2.5
Suppliers are contracted when agreements are reached.
Element 3
Manage accommodation allocation for a conventions and incentives industry project.
Performance criteria
3.1
Allocation of accommodation is monitored in accordance with contractual
agreement.
Range
3.2
rooming list, time-line, forecasting, deposit deadlines, cancellation
terms and conditions, communication.
Rooming list is created in accordance with reservations and bookings received.
Range
arrival and departure date and time, special requirements, room
type and configuration, VIPs.
3.3
Ongoing communication with supplier and client ensures that any contingencies
impacting on the contractual agreement are dealt with.
3.4
Financial obligations are managed in accordance with contractual agreement.
3.5
Data is compiled and presented in a format agreed to with the suppliers of
accommodation.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
 New Zealand Qualifications Authority 2016
15698 version 2
Page 4 of 4
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016