24719 version 1
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Demonstrate knowledge of gas retail business relationships,
stakeholders, and their concerns with industry activities
Level
3
Credits
6
Purpose
People credited with this unit standard are able to identify gas retail business
relationships; demonstrate knowledge of company activities and their impact
on stakeholders; and describe stakeholders concerns with industry activities.
Subfield
Gas Industry
Domain
Gas Marketing, Business and Administration
Status
Registered
Status date
22 May 2009
Date version published
22 May 2009
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
NZ Motor Industry Training Organisation (Incorporated)
(MITO)
Accreditation and Moderation Action Plan (AMAP) reference
0114
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
The following legislation must be complied with:
Health and Safety in Employment Act 1992;
Resource Management Act 1991.
2
Definition
Company procedures refer to the documented methods for performing work activities
and include health and safety, environmental, and quality management requirements.
They may refer to manuals, codes of practice, or policy statements.
 New Zealand Qualifications Authority 2016
24719 version 1
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Elements and performance criteria
Element 1
Identify gas retail business relationships.
Performance criteria
1.1
Responsibilities for internal customer relationships are identified in accordance
with company procedures.
Range
1.2
customers may include but are not limited to – company business
units, key personnel.
Responsibilities for external customer relationships are identified in accordance
with company procedures.
Range
customers may include but are not limited to – contractor, account
holder, property owner, service provider, network owner,
shareholder, local business, regional council, New Zealand
Transport Agency, general public, local council, government
department, retailer.
Element 2
Demonstrate knowledge of company activities and their impact on stakeholders.
Performance criteria
2.1
Company activities are described in terms of their impact on stakeholders.
Range
activities may include but are not limited to – new connection,
reconnection, disconnections, gas emergencies, switching.
Element 3
Describe stakeholders’ concerns with industry activities.
Performance criteria
3.1
Stakeholders’ concerns are described in terms of their effect on company
activities.
Range
concerns may include – odours, pricing, noise, product use,
flammable gases, emergencies, safety issues, anticipated duration
of supply, cultural, environmental;
activities may include – excavations, new works, maintenance,
general survey, and/or work related to gas activities.
 New Zealand Qualifications Authority 2016
24719 version 1
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3.2
Responses required to address the identified concerns are described in
accordance with company procedures.
Range
3.3
may include – phone, fax, email, letter, memo.
Identified concerns and responses are communicated to stakeholder in
accordance with company procedures.
Range
may include – phone, fax, email, letter, memo.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated) (MITO)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016