24714 version 1
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Demonstrate knowledge of the gas industry in relation to customer
support and administration
Level
2
Credits
3
Purpose
People credited with this unit standard are able to demonstrate knowledge of
the gas industry in relation to customer support and administration.
Subfield
Gas Industry
Domain
Gas Marketing, Business and Administration
Status
Registered
Status date
22 May 2009
Date version published
22 May 2009
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation by NZQA.
Standard setting body (SSB)
NZ Motor Industry Training Organisation (Incorporated)
(MITO)
Accreditation and Moderation Action Plan (AMAP) reference
0114
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
The following legislation must be complied with: Health and Safety in Employment
Act 1992.
2
Definitions
Company procedures refer to the documented methods for performing work activities
and include health and safety, environmental, and quality management requirements.
They may refer to manuals, codes of practice, or policy statements.
Customer refers to but is not limited to – property owner, developer, channel partner,
service provider.
3
Knowledge of the New Zealand gas industry is available on the following websites:
Gas Association of New Zealand (GANZ), http://www.ganz.org.nz/;
Gas Appliance Suppliers Association of New Zealand www.med.govt.nz.
 New Zealand Qualifications Authority 2016
24714 version 1
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Elements and performance criteria
Element 1
Demonstrate knowledge of the gas industry in relation to customer support and
administration.
Performance criteria
1.1
The availability of gas in the local area is identified.
Range
reticulated, cylinder.
1.2
The cost of gas to customers is identified and compared in the local area.
1.3
The appliances that use gas are identified.
Range
appliances – gas only, electrically ignited.
1.4
The role and use of channel partners is described in accordance with the new
connection process and company procedures.
1.5
Invoices for gas supply to customers are described in terms of their components
and in accordance with company procedures.
1.6
Gas emergency response roles are described in terms of employee
responsibilities and in accordance with company procedures.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated) (MITO)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016