NZQA Expiring unit standard
23465 version 2
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Title
Demonstrate knowledge of aviation human factors for air traffic
services
Level
4
Credits
3
Purpose
People credited with this unit standard are able to demonstrate
knowledge of the concepts and principles involved in aviation
human factors as they relate to air traffic services (ATS);
demonstrate knowledge of the limitations of human
performance as they relate to ATS; describe the causes of
stress, identify symptoms of personal stress and apply stress
management techniques for ATS; and identify the requirements
of working in an operational team within the ATS environment.
Classification
Aviation > Air Traffic Services
Available grade
Achieved
Explanatory notes
1
The Civil Aviation Act 1990 and Civil Aviation Rule Part 65 detail the legislative
requirements in relation to this unit standard. This unit standard is aligned to the Civil
Aviation Act 1990, Civil Aviation Rule Part 65, which reflects International Civil
Aviation Organisation (ICAO) Standards and Recommended Practices as adopted by
New Zealand. This unit standard is also aligned to the associated Civil Aviation
Advisory Circular (AC) 65 series containing the syllabus for Air Traffic Services
Personnel Licences and Ratings, and Part 65.103(a)(5)(iv), Part 65.303(a)(2), and
Part 65.203(a)(4)(iv). Information relating to Civil Aviation Authority of New Zealand
(CAA of NZ) Rules can be obtained from the CAA of NZ website on
http://www.caa.govt.nz/.
2
Standard industry texts including but not limited to – Aeronautical Information
Publication New Zealand (AIPNZ) (http://www.aip.net.nz),
CAA of NZ publications,
ATS provider Exposition,
aerodrome emergency plans,
published aviation training manuals or text books.
3
Resource
Reason, J, (1991) Human Error Cambridge University Press.
4
Definitions
Human factors refers to human performance and human limitations both in the air
and on the ground. It encompasses the medical, psychological, and ergonomic
aspects and is aligned to CAA of NZ terminology.
The SHEL model means: Software/hardware/environment/liveware.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23465 version 2
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of the concepts and principles involved in aviation human factors
as they relate to (ATS).
Evidence requirements
1.1
The term ‘human factors’, including underlying principles, is described in
accordance with standard industry texts.
1.2
Human factor conceptual models are described in terms of their imitations and
advantages.
Range
may include but is not limited to – SHEL model, Reason’s model.
Outcome 2
Demonstrate knowledge of the limitations of human performance as they relate to ATS.
Evidence requirements
2.1
Limitations of audio, visual perception, and cognitive processing are described
in accordance with standard industry texts.
2.2
The assigned workload stressors, fatigue, and physiological factors on human
performance are described in accordance with standard industry texts.
2.3
Human factors in relation to the contribution to incidents and accidents are
identified and analysed using a conceptual model.
Range
2.4
select one of – SHEL model, Reason’s model.
Skill-, rule-, and knowledge-based behaviours and their associated errors are
described in accordance with standard industry texts.
Outcome 3
Describe the causes of stress, identify symptoms of personal stress, and apply stress
management techniques for ATS.
Evidence requirements
3.1
The causes and effects of stress are described in accordance with standard
industry texts.
Range
ServiceIQ
SSB Code 9068
physiological, emotional, environmental.
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23465 version 2
Page 3 of 4
3.2
Sources of personal stress are identified and described in accordance with
standard industry texts.
3.3
Practical approaches for reducing unwanted stress are applied in accordance
with standard industry texts.
may include but is not limited to – time management, problem
solving, talking to others, learning assertiveness skills, personal
development training, balanced diet, relaxation techniques, daily
physical exercise, breathing exercises.
Range
Outcome 4
Identify the requirements of working in an operational team within the ATS environment.
Evidence requirements
4.1
Requirements of working in a team are identified and explained in terms of
purpose and function in accordance with standard industry texts.
may include but not is limited to – team communication, group
meeting structure, opportunity to contribute, preparation, listening
skills, accepting responsibility, meeting deadlines, carrying out
actions, achieving outcomes, record keeping, behaviour norms.
Range
Replacement information
This unit standard replaced unit standard 15556.
This unit standard has been replaced by unit standard
28049.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
25 July 2007
31 December 2016
Review
2
21 November 2013
31 December 2016
Consent and Moderation Requirements (CMR) reference
0174
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
23465 version 2
Page 4 of 4
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016