NZQA Expiring unit standard
Title Network in the community and support a mental health consumer/tangata whai ora to access services
21928 version 4
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Level
Purpose
4 Credits 6
People credited with this unit standard are able to: describe services available in the mental health support worker's local community; participate in networks in the community for mental health support work purposes; and support a consumer/tangata whai ora to access services according to their recovery needs.
Classification Mental Health > Support of Mental Health Consumers/Tangata
Whai Ora
Available grade Achieved
Explanatory notes
1 Glossary
Community may include but is not limited to: a community of interest, a community of locality, a cultural community, a kin group.
Characteristics of consumers/tangata whai ora may be physical, spiritual, or mental, and may include any one or more of the following: age and stage of development, culture, disability, gender, health status, language, sexual orientation.
Consumer/tangata whai ora is used as a generic term to denote people who are users of mental health services. They may be referred to by various descriptive terms in the range of mental health settings.
A peer group may be based upon peer status that includes but is not limited to a common factor or combination of common factors such as: age; class; culture; employment; gender; health status; political or religious belief; sexual orientation.
The recovery principles may be expressed in a range of ways, but for the purposes of this unit standard, they are defined as follows: a Recovery is based on the fact that people can recover from mental illness. b Recovery is born out of hope. c Recovery is a journey defined by the individual. d Recovery needs a supportive environment to thrive. e Recovery involves individuals redefining who they are in the presence of a psychiatric label. f Recovery is an active and ongoing process. g Recovery is a non-linear journey. h Recovery skills can be learnt. i Recovery involves a person educating themself about their illness. j Recovery involves dealing with both internalised and external stigma and discrimination.
Mental health support worker refers to the person seeking award of credit in this unit standard.
Community Support Services ITO Limited
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New Zealand Qualifications Authority 2020

NZQA Expiring unit standard
Services
21928 version 4
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include educational, employment, health, recreational, and social services in the community.
Sources of criteria established by legislation, codes of conduct, and service provider guidelines include but are not limited to: Official Information Act 1982; Privacy Act
1993; and codes of practice issued by the Privacy Commissioner.
Sources of information include but are not limited to: citizen's advice bureaux; community houses; consumer/tangata whai ora networks; libraries; social services directories; health, recreational, and social services networks; service provider information bases and directories; statutes, statutory regulations and by-laws; telephone directories; advertisements, promotional materials and pamphlets; videos.
2 Assessment notes
Support for the consumer/tangata whai ora by the candidate is in accordance with a framework for mental health support work that is based on the recovery principles or other holistic or cultural approach to recovery.
The following applies to the performance of all outcomes of this unit standard. All activities must comply with: a service provider guidelines, protocols, staff manuals, strategic plans, kawa, tikanga; b Mental Health Commission. 2001. Recovery competencies for New Zealand mental health workers. Wellington: Mental Health Commission (in particular
Recovery Competencies 8 and 9); c relevant cultural, legislative, and regulatory requirements, which include but are not limited to: Code of Health and Disability Services Consumers’ Rights 1996;
NZS 8134:2001, Health and Disability Sector Standards; Health and Disability
Services (Safety) Act 2001; Health and Safety in Employment Act 1992; Human
Rights Act 1993; Official Information Act 1982; Privacy Act 1993.
3 People credited with this unit standard demonstrate confidentiality in their relationship with th e consumer/tangata whai ora and family or whānau. The limits of confidentiality are set according to criteria that include but are not limited to – legislation, codes of conduct, and service provider guidelines. These may include but are not limited to
– the Official Information Act 1982; Privacy Act 1993; and codes of practice issued by the Privacy Commissioner. Service provider guidelines means the guidelines of the service provider where the assessment against this unit standard is taking place.
4 Sources for the recovery approach include a Mental Health Commission. 2001. Recovery competencies for New Zealand mental health workers. Wellington: Mental Health Commission. b http://www.mentalhealthrecovery.com/
Note particular attention should be paid to publications by Mary Ellen Copeland and Charles Rapp that are either included on or referenced by this web page, or in the Recovery competencies for New Zealand mental health support workers
(op. cit.).
Community Support Services ITO Limited
SSB Code 101814

New Zealand Qualifications Authority 2020

NZQA Expiring unit standard 21928 version 4
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Outcome 1
Describe services available in the mental health support worker's local community.
Evidence requirements
1.1 Services in the community are identified from a range of sources of information.
Range evidence is required of services being identified from four sources of information.
1.2 The description lists service providers in the community from each of the major categories of service providers.
Range major categories of service providers – central government, regional government, local government, non-governmental organisations,
Iwi/Māori services, Pacific people's services.
Evidence is required of one service provider from each category.
1.3 Mental health services are described in terms of the nature of the services they provide for consumers/tangata whai ora and their familie s/whānau.
Range mental health services – carer support groups; consumer/tangata whai ora advocacy; consumer run support services; crisis and respite services; day programmes; education and training services; emergency services; employment and vocational s ervices; kaupapa Māori services; legal services; Pacific people's services; private therapy services; recreational programmes; residential care; supported accommodation.
Evidence is required of description of one service for each category.
1.4 Mental health services are described according to their eligibility criteria and referral protocols for consumers/tangata whai ora.
Range evidence is required of the eligibility criteria and referral protocols for each of the services described for evidence requirement 1.3.
Outcome 2
Participate in networks in the community for mental health support work purposes.
Evidence requirements
2.1 Networking is defined, and the purpose and benefits of networking in the local community are described.
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NZQA Expiring unit standard
Range
21928 version 4
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– access to services; education; information; peer group support; personal support; resources; supervision.
Evidence is required of three.
2.2 Networking by consumers/tangata whai ora is described in terms of its aims, history, and how it relates to the wider mental health sector.
2.3 Networks in the community are identified by the mental health support worker in terms of the purpose and benefits of networking.
Range evidence is required of identification of two networks.
2.4 One network is participated in according to the needs and priorities of the mental health support worker and the network.
Outcome 3
Support a consumer/tangata whai ora to access services according to their recovery needs.
Evidence requirements
3.1 The roles of different members of a multidisciplinary team are described.
Range members of a multidisciplinary team
– chaplain, Director of Area
Mental Health Services, District Inspector, Duly Authorised Officer, general practitioner, mental health support worker, occupational therapist, psychologist, psychiatrist, registered nurse, responsible clinician, social worker.
Evidence is required of the roles of three members.
3.2 The consumer/tangata whai ora is supported to select services according to their recovery needs.
3.3 The methods used to support the consumer/tangata whai ora to access services are in accordance with recovery principles.
Range methods may include but are not limited to – personal advocacy; provision of information; verbal or written referral; access on behalf of the consumer/tangata whai ora; skill sharing and rehearsal to enable the consumer/tangata whai ora to access services.
Evidence is required of two methods.
3.4 The consumer/tangata whai ora is supported to evaluate the response of accessed service(s).
Range response – welcome, respect, and support; attention to physical comfort, safety, and privacy; response to consumer/tangata whai ora needs; use of language in verbal and written communications.
Community Support Services ITO Limited
SSB Code 101814
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New Zealand Qualifications Authority 2020

NZQA Expiring unit standard
Replacement information
21928 version 4
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This unit standard replaced unit standard 13434, and unit standard 13436.
This unit standard is expiring. Assessment against the standard must take place by the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process Version Date Last Date for Assessment
Registration
Review
1
2
26 October 2005
18 March 2011
31 December 2014
31 December 2014
Rollover
Republished
3
3
17 November 2011
13 March 2012
31 December 2014
31 December 2014
Rollover 4 24 October 2014 31 December 2016
Consent and Moderation Requirements (CMR) reference 0150
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do
.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Community Support Services ITO Limited
SSB Code 101814

New Zealand Qualifications Authority 2020