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RETAIL AND DISTRIBUTION
MANAGEMENT
Manage in a retail environment
level:
4
credit:
8
planned review date:
December 2009
sub-field:
Retail, Distribution, and Sales
purpose:
People credited with this unit standard are able to manage
operations, personnel, and resources in a retail environment.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established national moderation system has been
set up by the ServiceIQ.
special notes:
1
Performance of the elements of this unit standard must
comply with the requirements of the following: Human
Rights Act 1993, Employment Relations Act 2000,
Health and Safety in Employment Act 1992, other
published statutes, regulations, codes of practice,
guidelines and standards relevant to the particular
workplace; and their subsequent amendments and
replacements.
2
Definitions
Retail environment refers to a workplace where the
primary focus is on selling of goods and/or services to
customers.
Organisational procedures refer to instructions to staff
on policy and procedures which are formally
documented, or generally accepted within the
workplace.
3
Some range statements within this unit standard are
indicative and dependent on organisational policy,
procedures and practices and the type of application
being processed. Candidates are therefore to be
assessed against as many items in each range note as
are available and relevant.
 New Zealand Qualifications Authority 2016
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MANAGEMENT
Manage in a retail environment
Elements and Performance Criteria
element 1
Manage operations in a retail environment.
performance criteria
1.1
Key performance indicators are identified and described in accordance with
organisational procedures.
Range:
1.2
may include but are not limited to – stock taking; forecasting,
ordering, costing, receiving, returning and pricing stock;
maintaining stock control system; loss prevention; visual
merchandising; promotions; customer service; customer
satisfaction; efficiency; staffing; rosters; work schedules;
leadership; training; team building; quality maintenance;
accounting; record-keeping.
Workplace objectives are described in accordance with organisational
procedures.
Range:
may include but are not limited to – forecasts, targets, plans,
budgets, goals.
1.3
Work is prioritised, allocated, and supervised in accordance with organisational
procedures.
1.4
Stock control system is maintained in accordance with organisational
procedures.
1.5
Performance is monitored in accordance with organisational procedures.
Range:
1.6
may include but is not limited to – stock, staff, sales,
achievements.
Workplace operations are documented and reports prepared in accordance with
organisational procedures.
 New Zealand Qualifications Authority 2016
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MANAGEMENT
Manage in a retail environment
1.7
Safety and security measures are implemented in accordance with
organisational procedures and legislative requirements.
element 2
Manage personnel in a retail envornment.
performance criteria
2.1
Recruitment, selection, discipline, and termination of staff are handled in
accordance with organisational procedures and legislative requirements.
Range:
legislative requirements may include but are not limited to –
Human Rights Act, Employment Relations Act.
2.2
Staffing levels are maintained consistent with organisational procedures.
2.3
Health and safety requirements are maintained consistent with organisational
procedures and legislative requirements.
2.4
Communication is encouraged in accordance with organisational procedures.
2.5
Teamwork is fostered in accordance with organisational procedures.
2.6
Development of staff is identified and implemented in accordance with
organisational procedures.
element 3
Manage resources in a retail environment.
performance criteria
3.1
Housekeeping is maintained in accordance with organisational procedures.
3.2
Materials required for efficient operation are maintained in accordance with
organisational procedures.
Range:
may include but are not limited to – presentation materials,
fixtures, fittings, equipment, point of sale supplies, packaging
supplies, stationery, utilities, services.
 New Zealand Qualifications Authority 2016
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MANAGEMENT
Manage in a retail environment
3.3
Storage systems are operated and maintained in accordance with
organisational procedures.
3.4
Waste is managed in accordance with organisational procedures and
environmental requirements.
Comments on this unit standard
Please contact ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest changes
to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0225 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016