NZQA Registered unit standard
4686 version 6
Page 1 of 4
Title
Manage tenants and leases for commercial properties
Level
5
Purpose
Credits
5
This unit standard is for property managers in the commercial
property management sector of the real estate industry.
People credited with this unit standard are able to:
–
communicate the rights, responsibilities, and expectations
of parties;
–
administer lease renewals and expirations;
–
demonstrate knowledge of, and conduct, rent reviews;
–
resolve non-payment situations with tenants and explain
resolution processes; and
–
oversee vacated premises including re-leasing,
assignment, and subletting.
Classification
Real Estate > Residential and Commercial Property
Management
Available grade
Achieved
Explanatory notes
1
References
Building Act 2004;
Consumer Guarantees Act 1993;
Fair Trading Act 1986;
Financial Transactions Reporting Act 1996;
Goods and Services Tax Act 1985;
Human Rights Act 1993;
Overseas Investment Act 2005;
Overseas Investment Regulations 2005;
Privacy Act 1993;
Property Law Act 2007;
Real Estate Agents Act 2008;
Resource Management Act 1991;
Unit Titles Act 2010;
and all subsequent amendments and replacements.
2
Definitions
Common Law is also known as case law – judgements made by courts, rather than
laws written by parliament. Judgements relating to the duties of an ‘agent’ may be
applicable to this unit standard.
Deed of Lease embodies all statutory and legal obligations of the parties to a lease.
ElectroTechnology industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Registered unit standard
4686 version 6
Page 2 of 4
Industry requirements mean all actions must comply with relevant professional body
standards, legislation, codes of professional conduct and client care, and approved
guides. Legislation is available from http://www.legislation.govt.nz and codes of
professional conduct and client care, and approved guides are available from
http://www.reaa.govt.nz.
Approved guides mean the two approved guides developed by the Real Estate
Agents Authority covering an agency agreement and a sale and purchase
agreement. These are available from http://www.reaa.govt.nz.
Client means the person on whose behalf an agent carries out real estate agency
work and is commonly known in the industry as a vendor or seller.
3
Common Law judgements relating to the duties of an ‘agent’, property managers or
body corporate secretaries may be applicable to this unit standard.
4
Assessment
This unit standard must be assessed on the basis of evidence of demonstrated
performance in the workplace or in simulated work situations designed to draw upon
similar performance to that required in the workplace.
5
Evidence must be presented for different tenants for two different types of
commercial property.
Outcomes and evidence requirements
Outcome 1
Communicate the rights, responsibilities, and expectations of parties.
Evidence requirements
1.1
The rights, responsibilities, and expectations of tenants and owners imposed by
legislation and lease agreements are communicated to tenants and owners.
Outcome 2
Administer lease renewals and expirations.
Evidence requirements
2.1
Renewal rights specified in Deeds of Lease are exercised and renewals are
completed in accordance with industry requirements.
2.2
Expirations are administered in accordance with industry requirements.
Outcome 3
Demonstrate knowledge of, and conduct, rent reviews.
Evidence requirements
3.1
Process of conducting reviews that set rental ranges for commercial properties
at market levels are explained consistent with industry requirements.
ElectroTechnology industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Registered unit standard
4686 version 6
Page 3 of 4
3.2
Notice to tenants of intentions to review rental ranges is drafted and explained
to tenants consistent with legal requirements.
3.3
Processes and procedures for rent reviews are explained consistent with
industry requirements.
3.4
Rent reviews are conducted in accordance with industry requirements.
Outcome 4
Resolve non-payment situations with tenants and explain resolution processes.
Evidence requirements
4.1
Resolutions of conflict with a third party are explained in terms of negotiation,
listening, and assertive process.
Range
4.2
Procedures if resolution fails are explained to show implications of nonresolution and methods available for proceeding in accordance with industry
requirements.
Range
4.3
third parties include but are not limited to – tenants, owners,
contractors.
includes but is not limited to – mediation.
Non-payment situations are resolved consistent with industry requirements.
Outcome 5
Oversee vacated premises including re-leasing, assignment, and subletting.
Evidence requirements
5.1
Vacations are managed consistent with management contract and industry
requirements.
Range
may include – final inspection, re-leasing, subletting, assignment,
repairs to premise.
5.2
Re-leasing procedures are explained and appropriate notification given in
accordance with industry requirements.
5.3
Lease assignment and subletting requirements are completed in accordance
with industry requirements and legal requirements.
Planned review date
31 December 2015
ElectroTechnology industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Registered unit standard
4686 version 6
Page 4 of 4
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
27 July 1995
31 December 2013
Review
2
18 November 1997
31 December 2013
Review
3
19 January 1999
31 December 2013
Review
4
18 December 2006
31 December 2013
Review
5
12 February 2010
31 December 2013
Rollover and
Revision
6
16 August 2012
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation at
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016