NZQA Expiring unit standard
14421 version 6
Page 1 of 4
Title
Provide alcoholic beverage service in a licensed commercial
environment
Level
3
Credits
10
Purpose
People credited with this unit standard are, in a licensed
commercial hospitality environment, able to: prepare for
alcoholic beverage service; serve alcoholic beverages; and
complete end of shift procedures.
Classification
Hospitality > Food and Beverage Service
Available grade
Achieved
Explanatory notes
1
Definitions
Establishment requirements – any policy, procedure, or agreed requirement, either
written or oral, made known to the candidate prior to assessment against this unit
standard;
Licensed commercial environment – any establishment that serves alcoholic
beverages under the Sale of Liquor Act 1989.
2
Legislation and regulations to be complied with include but are not limited to – the
Health and Safety in Employment Act 1992, Food Act 1981, Food Hygiene
Regulations 1974, Smoke-free Environments Act 1990, Fair Trading Act 1986, Sale
of Liquor Act 1989, Sale of Liquor Regulations 1990.
3
For the purpose of this unit standard, evidence will be required that customers are
greeted and treated in all interactions in a polite, friendly and helpful manner.
4
For the purpose of this unit standard, customer and service areas must be kept
hygienically clean, tidy and free from rubbish at all times, and service areas are kept
secure from unauthorised people in accordance with establishment requirements.
5
This unit standard must be assessed in a realistic workplace environment. The
candidate must be under realistic time pressures, use relevant commercial
equipment, and have realistic customer/staff ratios. Examples for each sector can be
found in AMAP 0112.
Outcomes and evidence requirements
Outcome 1
Prepare for alcoholic beverage service in a licensed commercial environment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
14421 version 6
Page 2 of 4
Evidence requirements
1.1
Sufficient beverages and beverage accompaniments are stored and maintained
in designated place, at correct temperature for service, in accordance with
establishment and legislative requirements.
Range
1.2
Service equipment is checked to ensure it is clean, operational, and ready for
use for service in accordance with establishment requirements.
Range
1.3
accompaniments may include but are not limited to – ice, cordials,
straws, garnishes.
equipment may include but is not limited to – bottle openers,
corkscrews, measures, glassware, knives and chopping boards,
ice containers, tongs and scoops, nip pourers, coasters, bar mats,
refrigeration equipment, post mix, beer dispensers, trays.
Beverages served in the candidate’s establishment are identified and described
in accordance with establishment requirements.
Range
a minimum of two different brands for each product type provided
by the establishment.
Outcome 2
Serve alcoholic beverages in a licensed commercial environment.
Range
evidence is required of a minimum of two different tap beers, two different
bottled beers, two different bottled wines, two different spirits, two different
liqueurs.
Evidence requirements
2.1
Eligibility to be served alcohol is described in accordance with establishment
and legislative requirements.
Range
2.2
Customers are provided with beverage information on request, and beverages
are promoted in accordance with establishment requirements.
Range
2.3
eligibility includes but is not limited to – behaving in an intoxicated
manner, violent and disorderly behaviour, under-age person,
person under an exclusion order, person requesting service
outside licensing hours.
information may include but is not limited to – price, special
promotions, ingredients, relative strength, suitable alternatives,
flavours.
Customers’ beverage requirements are identified, and made and served at
appropriate temperature for drink, using correct service equipment and
accompaniments, in accordance with establishment requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
equipment and accompaniments may include but is not limited to –
glassware, dispenser, coaster, straws, garnishes.
Range
2.4
14421 version 6
Page 3 of 4
Beverages are served to customers in a timely manner that optimises beverage
and service quality in accordance with customers’ orders and establishment
requirements.
Outcome 3
Complete end of shift procedures in a licensed commercial environment.
Evidence requirements
3.1
Establishment environment is checked and left in a clean and tidy condition in
accordance with establishment requirements.
3.2
Supplies are checked, and restocked where required, in accordance with
establishment requirements.
3.3
End of shift documentation is completed in accordance with establishment
requirements.
Replacement information
This unit standard and unit standard 14423 have been
replaced by unit standard 27939.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
26 March 1998
31 December 2016
Review
2
23 February 2000
31 December 2016
Review
3
22 October 2004
31 December 2016
Review
4
12 December 2008
31 December 2016
Review
5
19 March 2010
31 December 2016
Review
6
12 December 2013
31 December 2016
Consent and Moderation Requirements (CMR) reference
0112
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
14421 version 6
Page 4 of 4
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016