NZQA registered unit standard
27939 version 2
Page 1 of 4
Title
Provide alcoholic beverage service in a hospitality establishment
Level
3
Purpose
Credits
10
This entry-level unit standard is for people providing a bar
service in a hospitality establishment.
People credited with this unit standard are able to: prepare for
alcoholic beverage service; take customer beverage orders;
serve alcoholic beverage; and complete end of shift
procedures, in a hospitality establishment.
Classification
Hospitality > Food and Beverage Service
Available grade
Achieved
Explanatory notes
1
Definitions
Alcoholic beverage service – covers all alcoholic beverages except cocktails which
are covered in unit standard 14424, Prepare and serve alcoholic cocktails in a
licensed commercial environment.
Establishment requirements – any policy, procedure, process or agreed requirement,
either written or oral, made known to the candidate prior to assessment against this
unit standard.
2
Legislation and regulations to be complied with include but is not limited to – the Fair
Trading Act 1986, Food Act 2014, Health and Safety in Employment Act 1992, Sale
and Supply of Alcohol Act 2012, Sale and Supply of Alcohol Regulations 2013,
Smoke-free Environments Act 1990.
3
Evidence for the practical components of this unit standard must be gathered in the
workplace.
Outcomes and evidence requirements
Outcome 1
Prepare for alcoholic beverage service in a hospitality establishment.
Evidence requirements
1.1
Sufficient beverages and beverage accompaniments are stored and maintained
in designated place, at correct temperature for service, in accordance with
establishment and legislative requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Range
1.2
accompaniments may include but are not limited to – ice, cordials,
straws, garnishes.
Service equipment is checked to ensure it is clean, operational, and ready for
use for service in accordance with establishment requirements.
Range
1.3
27939 version 2
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equipment may include but is not limited to – bottle openers,
corkscrews, measures, glassware, knives and chopping boards,
ice containers, tongs and scoops, nip pourers, coasters, bar mats,
refrigeration equipment, post mix, beer dispensers, trays.
Beverages served in the candidate’s establishment are identified and described
in accordance with establishment requirements.
Range
a minimum of two different brands for each product type provided
by the establishment.
Outcome 2
Take customer beverage orders in a hospitality establishment.
Range
evidence is required of a minimum of two different tap beers, two different
bottled beers, two different bottled wines, two different spirits, two different
liqueurs, two different hot beverages.
Evidence requirements
2.1
Eligibility to be served alcohol is described and any non-compliance actioned in
accordance with establishment and legislative requirements.
Range
2.2
Customers are provided with beverage information on request, and beverages
are promoted in accordance with establishment requirements.
Range
2.3
eligibility includes but is not limited to – behaving in an intoxicated
manner, violent and disorderly behaviour, under-age person,
person under an exclusion order, person requesting service
outside licensing hours.
information may include but is not limited to – price, special
promotions, ingredients, relative strength, suitable alternatives,
flavours.
Customers’ beverage requirements are identified and checked in accordance
with establishment requirements.
Outcome 3
Serve alcoholic beverages in a hospitality establishment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27939 version 2
Page 3 of 4
Evidence requirements
3.1
Alcoholic beverages are made, where required, in accordance with customer
request and establishment requirements.
3.2
Alcoholic beverages are served in a careful manner, at correct temperature,
using correct service equipment and accompaniments, for the drink, in
accordance with establishment requirements.
3.3
Hot alcoholic beverages are served to customers in a timely manner that
optimises beverage and service quality, in accordance with customers’ orders
and establishment requirements.
Outcome 4
Complete end of shift procedures in a hospitality establishment.
Evidence requirements
4.1
Establishment environment is checked and left in a clean and tidy condition in
accordance with establishment requirements.
4.2
Supplies are checked, and restocked where required, in accordance with
establishment requirements.
4.3
End of shift documentation is completed in accordance with establishment
requirements.
Replacement information
This unit standard replaced unit standard 14421 and unit
standard 14423.
Planned review date
31 December 2018
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
12 December 2013
31 December 2016
Revision
2
19 November 2015
N/A
Consent and Moderation Requirements (CMR) reference
0112
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27939 version 2
Page 4 of 4
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the CMR. The CMR also includes useful information about
special requirements for organisations wishing to develop education and training
programmes, such as minimum qualifications for tutors and assessors, and special
resource requirements.
Comments on this unit standard
Please contact ServiceIQ at qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016