NZQA Expiring unit standard
15910 version 5
Page 1 of 3
Title
Demonstrate knowledge of hospitality accommodation servicing and
cleaning procedures
Level
1
Credits
Purpose
2
This unit standard is for people who are studying the hospitality
industry in a school or early tertiary learning environment.
People credited with this unit standard are able to demonstrate
knowledge of commercial accommodation servicing
procedures, and demonstrate knowledge of commercial
accommodation cleaning procedures.
Classification
Hospitality > Hospitality - Foundation Skills
Available grade
Achieved
Explanatory notes
1
Definition
Industry requirements refer to common methodologies and practices accepted widely
throughout the industry as standard practice. It is expected that the detail of these
requirements will differ slightly from one establishment to another, and should be
explained in such a manner.
2
The outcomes required in this unit standard are seen as a basic introduction to the
hospitality industry. References to industry or commercial environments are
designed to assist teachers to contextualise the learning environment to one that is
more realistic of the hospitality industry. Partnerships with industry are
recommended to assist learning.
This unit standard is
expiring
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of commercial accommodation servicing procedures.
Evidence requirements
1.1
Commercial accommodation items for disposal are identified and procedures
explained in accordance with industry requirements.
Range
ServiceIQ
SSB Code 9068
items for disposal include but are not limited to – guest supplies,
used milk and other used items.
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
1.2
15910 version 5
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Commercial accommodation items for replacement are identified and
procedures explained in accordance with industry requirements.
replacement items include but are not limited to – towels, toilet
paper, linen, milk, tea, coffee, condiments, brochures, guest
information, guest supplies.
Range
Outcome 2
Demonstrate knowledge of commercial accommodation cleaning procedures.
Evidence requirements
2.1
The procedures for cleaning an occupied room are explained in accordance
with industry requirements.
2.2
The procedures for cleaning a vacant room are explained in accordance with
industry requirements.
2.3
The procedures for personal security when servicing commercial guest rooms
are explained in accordance with industry requirements.
safety procedures include but are not limited to – door open,
effective use of housekeeping trolley.
Range
2.4
The procedures for periodic cleaning are explained in accordance with industry
requirements.
periodic cleaning includes but is not limited to – spring cleaning,
special cleaning.
Range
This unit standard is
Status information and last date for
assessment for superseded versions
expiring
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Process
Version
Date
Last Date for Assessment
Registration
1
27 November 1998
31 December 2016
Review
2
22 October 2003
31 December 2016
Review
3
19 September 2008
31 December 2016
Revision
4
20 November 2009
31 December 2016
Review
5
20 November 2014
31 December 2016
Consent and Moderation Requirements (CMR) reference
0112
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
15910 version 5
Page 3 of 3
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
This unit standard is
expiring
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016