NZQA registered unit standard
26465 version 1
Page 1 of 4
Title
Demonstrate knowledge of and process reservations for international
air travel originating from New Zealand
Level
4
Credits
8
Purpose
People credited with this unit standard are able to demonstrate
knowledge of air fare terminology, journeys, and fare types as
they relate to international air travel; establish customer
requirements, source information, and prepare and explain
itineraries and quotes for international air travel; and complete
international air travel reservations and related documentation.
Classification
Tourism > Travel
Available grade
Achieved
Explanatory notes
1
Definitions
International air fares refer to normal fares and/or special fares.
Normal fare refers to unrestricted first class, business class, and economy class
fares.
Travel industry workplace policies and procedures refer to documented instructions
about workplace expectations, these must include but are not limited to – customer
service delivery, personal presentation, legislation, organisational structure, business
objectives.
2
For the purpose of this unit standard the international air fares used must be for long
haul return journeys originating from New Zealand. Long haul refers to destinations
that are more than eight hours flying time from New Zealand.
3
This unit standard may be assessed against in a travel industry workplace when
appropriate situations arise, or in a training environment if simulated workplace
conditions are able to be provided that reflect the standard of a travel industry
workplace.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26465 version 1
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of air fare terminology, journeys, and fare types as they relate to
international air travel.
Evidence requirements
1.1
International air fare terminology is described in accordance with travel industry
usage.
Range
1.2
Journey definitions are identified and described in terms of travel industry
usage.
Range
1.3
origin, destination, transfer, stopover, turnaround point, surface
sector, add on, commonrated, minimum stay, maximum stay,
maximum permitted mileage, gross fare, net fare.
open jaw, circle trip, round the world.
Types of international air fares are identified and described in accordance with
travel industry usage.
Range
three different types, of which only one may be a normal fare.
Outcome 2
Establish customer requirements, source information, and prepare and explain itineraries
and quotes for international air travel.
Range
four different long haul destinations.
Evidence requirements
2.1
Information is obtained from the customer to determine the customer’s needs,
preferences, and expectations.
Range
2.2
information may include but is not limited to – purpose of trip,
destination, stopovers, travel dates, duration, budget, airline
preferences, aircraft types, seating requirements, special services
required, frequent flyer information.
Information is sourced for customers, and itineraries and quotes are prepared
and comparisons made, in accordance with customer requirements and travel
industry workplace policies and procedures.
Range
ServiceIQ
SSB Code 9068
information must include – airline routings, air fares, taxes and/or
other charges;
evidence is required for two different options per destination.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2.3
Quotes, inclusions, and exclusions are explained to the customer in accordance
with airline requirements and travel industry workplace policies and procedures.
Range
2.4
26465 version 1
Page 3 of 4
inclusions and exclusions may include but are not limited to –
airport departure taxes, other taxes, fuel surcharges, checked
baggage charges, preferred seating charges.
Fare rules are explained to customers in accordance with airline requirements
and travel industry workplace policies and procedures.
Range
may include but is not limited to – reservation conditions, permitted
stopovers and/or transfers, payment and ticketing conditions,
amendment fees, cancellation fees.
Outcome 3
Complete international air travel reservations and related documentation.
Range
four different long haul destinations.
Evidence requirements
3.1
Reservations are made in accordance with customer and airline requirements,
and travel industry workplace policies and procedures.
3.2
Reservations are ticketed in accordance with airline requirements and travel
industry workplace policies and procedures.
Replacement information
This unit standard replaced unit standard 18219.
Status and review information
Registration date
16 July 2010
Date version published
16 July 2010
Planned review date
31 December 2015
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26465 version 1
Page 4 of 4
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016