NZQA registered unit standard
26470 version 1
Page 1 of 3
Title
Demonstrate knowledge of and provide flight options and fare quotes
for air travel using the Internet
Level
4
Credits
4
Purpose
People credited with this unit standard are able to: demonstrate
knowledge of using the Internet for booking air travel; and
establish customer requirements, source information, and
provide flight options and fare quotes for airlines using the
Internet.
Classification
Tourism > Travel
Available grade
Achieved
Explanatory notes
1
Definitions
Travel industry workplace policies and procedures refer to documented instructions
about workplace expectations, these must include but are not limited to – customer
service delivery, personal presentation, legislation, organisational structure, business
objectives.
Carrier type refers to low cost carriers and full service carriers.
2
For the purpose of this unit standard airlines used must be those that are unable to
be booked through a global distribution system (GDS).
3
This unit standard may be assessed against in a travel industry workplace when
appropriate situations arise, or in a training environment if simulated workplace
conditions are able to be provided that reflect the standard of a travel industry
workplace.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of using the Internet for booking air travel.
Evidence requirements
1.1
Airlines unable to be booked via a GDS and their websites are identified in
accordance with travel industry workplace policies and procedures.
Range
ServiceIQ
SSB Code 9068
evidence is required for two different airlines.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.2
Airlines unable to be booked via a GDS are identified in terms of carrier type,
and any affiliations are explained in accordance with airline information and
travel industry workplace policies and procedures.
Range
1.3
must include but is not limited to – on-ground services and/or
facilities, in-flight services and/or facilities.
The risks of booking air travel via the Internet for a travel consultant are
explained.
Range
1.5
evidence is required for the two airlines identified in evidence
requirement 1.1.
Differences between airlines able to be booked via a GDS and airlines only able
to be booked via the Internet are explained.
Range
1.4
26470 version 1
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must include but is not limited to – currency of payment, currency
fluctuations, air fares including taxes and air fares excluding taxes
according to the direction of travel, extra charges, schedule
changes.
Surcharges, and terms and conditions applied by airlines only able to be
booked via the Internet are explained in accordance with airline information and
travel industry workplace policies and procedures.
Range
must include but is not limited to – baggage checked-in online,
baggage checked-in over the counter, specifying the number of
bags at time of booking, seating allocations, insurance.
Outcome 2
Establish customer requirements, source information, and provide flight options and fare
quotes using the Internet.
Range
evidence is required for two different airlines.
Evidence requirements
2.1
Airlines unable to be booked via a GDS are accessed via the Internet,
information is sourced and flight options and fare quotes are prepared in
accordance with customer requirements and travel industry workplace policies
and procedures.
2.2
Flight options, fare quotes, and a summary of the fare rules are explained to the
customer in accordance with airline information and travel industry workplace
policies and procedures.
Range
ServiceIQ
SSB Code 9068
must include but is not limited to – reservation and ticketing
conditions, refund and/or amendment conditions, baggage
conditions.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2.3
26470 version 1
Page 3 of 3
Any exclusions and/or surcharges are explained to the customer in accordance
with airline information and travel industry workplace policies and procedures.
Range
may include but is not limited to – taxes, baggage charges, meal
charges, charges for seating allocation prior to check-in,
insurance.
Status and review information
Registration date
16 July 2010
Date version published
16 July 2010
Planned review date
31 December 2015
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016