NZQA registered unit standard
17327 version 3
Page 1 of 4
Title
Apply communication skills on an infrastructure works site
Level
2
Credits
3
Purpose
People credited with this unit standard are able to: interpret
information on an infrastructure works site; provide information
relating to tasks on an infrastructure works site; communicate
with site personnel on an infrastructure works site; and
communicate with the public regarding infrastructure works site
activities.
Classification
Infrastructure Works > Generic Infrastructure Works
Available grade
Achieved
Explanatory notes
1
Assessment against this unit standard must take place in a workplace environment.
Assessment parameters will be dependent on company and site specific equipment,
procedures, and practices. Practices must reflect industry best practice and comply
with legislative requirements.
2
Definitions
Company requirements include the policy, procedures, and methodologies of the
company. They include legislative and regulatory requirements which may apply
across the company or to a specific site. Requirements are documented in the
company’s health and safety plans, traffic management plans, contract work
programmes, quality assurance programmes, policies, and procedural documents.
Job instructions are those given to the operator prior to undertaking a job. They may
include site safety instructions, contract drawings, and written memos.
Pegs and stakes refer to markings for survey set-out, boundary, lift, and batter.
Outcomes and evidence requirements
Outcome 1
Interpret information on an infrastructure works site.
Evidence requirements
1.1
Safety signage is identified and its meaning is interpreted in accordance with
the site safety plan.
Range
Infrastructure ITO
SSB Code 101813
includes but is not limited to – barrier, notice, hazardous
substance, tagging of unsafe equipment.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
17327 version 3
Page 2 of 4
1.2
Pegs and stakes are identified and their use and importance are described in
accordance with company requirements.
1.3
Other site marks are identified and their use is described in accordance with
company requirements.
1.4
Job instructions are interpreted and confirmed in accordance with company
requirements.
1.5
Hand signals for the direction of plant are interpreted and demonstrated in
accordance with company requirements.
Range
includes but is not limited to – lifting, lowering, fast forward, slow
forward, stop.
Outcome 2
Provide information relating to tasks on an infrastructure works site.
Evidence requirements
2.1
Information relating to on-site tasks is provided orally in a complete and concise
manner and is clear to the target audience.
Range
2.2
includes but is not limited to – site conditions, ground conditions,
weather conditions.
Information relating to on-site tasks is provided in written form in accordance
with company requirements.
Range
includes but is not limited to – safety, work hours, machine hours,
maintenance, materials.
Outcome 3
Communicate with site personnel on an infrastructure works site.
Evidence requirements
3.1
Communication with site personnel on an infrastructure works site fits the
situation, occasion, and relationship between participants.
Range
Infrastructure ITO
SSB Code 101813
plant operator, supervisor, fellow workers;
may include – other trades.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
17327 version 3
Page 3 of 4
Outcome 4
Communicate with the public regarding infrastructure works site activities.
Evidence requirements
4.1
Communication fits the situation, occasion, and relationship between
participants.
4.2
Provide information to the public and respond to queries in accordance with
company requirements.
Range
work timing, safety instructions, impact of site work.
Planned review date
31 December 2015
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
30 May 2000
N/A
Review
2
25 September 2006
N/A
Review
3
18 February 2011
N/A
Accreditation and Moderation Action Plan (AMAP) reference
0101
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Infrastructure ITO
SSB Code 101813
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
17327 version 3
Page 4 of 4
Comments on this unit standard
Please contact Infrastructure ITO askus@infratrain.co.nz if you wish to suggest changes to
the content of this unit standard.
Infrastructure ITO
SSB Code 101813
 New Zealand Qualifications Authority 2016