25502 version 1
Page 1 of 3
Demonstrate knowledge of wholesale travel ticketing consultant role
responsibilities, and complete ticketing tasks
Level
3
Credits
4
Purpose
People credited with this unit standard are able to demonstrate knowledge of
the role responsibilities of a wholesale travel ticketing consultant, and
complete wholesale travel ticketing tasks.
This unit standard is specifically designed for use within a wholesale travel
environment.
Subfield
Tourism
Domain
Travel
Status
Registered
Status date
20 February 2009
Date version published
20 February 2009
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Tickets must be produced electronically and/or requested from the airline in
accordance with airline requirements and travel industry workplace policies and
procedures.
2
This unit standard has been designed for assessment in a travel industry workplace.
Evidence of competency in this unit standard cannot be demonstrated under
simulated conditions in a training provider environment.
 New Zealand Qualifications Authority 2016
25502 version 1
Page 2 of 3
3
Definition
Travel industry workplace policies and procedures refer to documented instructions
about workplace expectations, these must include but are not limited to – customer
service delivery, personal presentation, legislation, organisational structure, business
objectives.
Elements and performance criteria
Element 1
Demonstrate knowledge of the role responsibilities of a wholesale travel ticketing
consultant.
Performance criteria
1.1
The role responsibilities of a wholesale travel ticketing consultant are described
in accordance with travel industry workplace policies and procedures.
Range
responsibilities may include but are not limited to – answering
enquiries from wholesale consultants, ticketing, queues, liaising
with airline staff.
Element 2
Complete wholesale travel ticketing tasks.
Performance criteria
2.1
Passenger name records (PNRs) are checked and issues needing resolution
are referred to the wholesale travel consultant in accordance with airline
requirements and travel industry workplace policies and procedures.
Range
2.2
PNRs are ticketed in accordance with airline requirements and travel industry
workplace policies and procedures.
Range
2.3
evidence is required for six different PNRs;
two of which must include at least six sectors.
evidence is required for six different PNRs;
two of which must include at least six sectors.
Tickets are reissued in accordance with airline requirements and travel industry
workplace policies and procedures.
Range
evidence is required for three different reissues.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
 New Zealand Qualifications Authority 2016
25502 version 1
Page 3 of 3
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016