18962 version 2
28-Jun-16
1 of 3
ROAD TRANSPORT OPERATIONS
Use computer systems to despatch
taxis
level:
3
credit:
3
planned review date:
July 2009
sub-field:
Commercial Road Transport
purpose:
This unit standard is for vehicle despatchers in the taxi
industry who use a computer for the despatch of taxis.
People credited with this unit standard will be able to operate
a computer-aided despatch system to despatch taxis and to
assist the taxi organisation’s management.
entry information:
Recommended: Unit 18111, Despatch taxis or demonstrate
equivalent knowledge and skills.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by the NZ Motor Industry Training
Organisation (Incorporated).
special notes:
1
Legislation to be complied with includes:
Health and Safety in Employment Act 1992;
Land Transport Act 1998;
Privacy Act 1993.
2
Any new, amended or replacement Acts, regulations,
Rules, standards, codes of practice, or Land Transport
New Zealand requirements or conditions affecting this
unit standard will take precedence for assessment
purposes, pending review of this unit standard.
3
Organisational requirements include any legal
requirements, standards, codes of practice,
organisational and/or site requirements, industry best
practices, and manufacturers’ instructions. These must
be available to candidates, providers, and assessors.
 New Zealand Qualifications Authority 2016
18962 version 2
28-Jun-16
2 of 3
ROAD TRANSPORT OPERATIONS
Use computer systems to despatch
taxis
4
It is recognised that computer-aided despatch systems
are normally custom built to meet individual company
requirements. This unit standard is designed to assess
candidates’ skill in the use of computer-aided systems
to achieve tasks, not to assess their actual computer
skills, and may be assessed in a real or simulated
situation.
Elements and Performance Criteria
element 1
Operate a computer-aided despatch system to despatch taxis.
performance criteria
1.1
Data is entered into a computer-aided despatch system correctly, and data is
accurate.
Range:
availability and location of taxis, customer requirements.
1.2
Job details given to taxi operator on the road is consistent with the customer
requirements, any customer enquiries, and is accurate.
1.3
Use of computer-aided despatch system for vehicle tasking meets customer,
legal, and organisational requirements.
Range:
1.4
may include but is not limited to – vehicle selection including any
special attributes, route selection, passenger special needs.
On-board electronic information is transferred from despatch computer to
vehicles correctly and accurately.
 New Zealand Qualifications Authority 2016
18962 version 2
28-Jun-16
3 of 3
ROAD TRANSPORT OPERATIONS
Use computer systems to despatch
taxis
element 2
Use a computer-aided despatch system to assist the taxi organisation’s management.
performance criteria
2.1
Action taken in response to information received from taxi operators through the
computer-aided despatch system is appropriate, and complies with
organisational requirements.
Range:
2.2
includes but is not limited to – information enquiry, processing
complaints, travel emergency, life-threatening emergency.
Statistical reports produced using the computer-aided despatch system are
accurate, and meet organisational requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0092 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016