18111 version 2
28-Jun-16
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ROAD TRANSPORT OPERATIONS
Despatch taxis
level:
3
credit:
4
planned review date:
July 2009
sub-field:
Commercial Road Transport
purpose:
People credited with this unit standard are able to: answer
incoming calls, and receive and record orders for taxis;
allocate jobs to taxis; respond to requests for information as
a taxi despatcher; explain taxi despatch processes; and
complete report for end of taxi despatch shift.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by the NZ Motor Industry Training
Organisation (Incorporated).
special notes:
1
Legislation relating to this unit standard includes:
Privacy Act 1993;
Land Transport Act 1998.
2
Any new, amended or replacement Acts, regulations,
Rules, standards, codes of practice, or Land Transport
New Zealand requirements or conditions affecting this
unit standard will take precedence for assessment
purposes, pending review of this unit standard.
3
Definitions
Electronic communications may include emails,
facsimiles, and text messaging.
Organisational requirements include any legal
requirements,
standards,
codes
of
practice,
organisational and/or site requirements, industry best
practices, and manufacturers’ instructions. These must
be available to candidates, providers, and assessors.
 New Zealand Qualifications Authority 2016
18111 version 2
28-Jun-16
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ROAD TRANSPORT OPERATIONS
Despatch taxis
Elements and Performance Criteria
element 1
Answer incoming calls, and receive and record orders for taxis.
performance criteria
1.1
Incoming calls are answered in accordance with organisational requirements.
1.2
Orders for taxi services, including forward orders and/or orders received
through electronic communications, are recorded utilising 24 hour clock timings
and are in accordance with organisational requirements.
element 2
Allocate jobs to taxis.
performance criteria
2.1
Orders are allocated to taxis in accordance with passenger needs and
organisational requirements.
2.2
Confirmation of receipt of job allocation is obtained in accordance with
organisational requirements.
element 3
Respond to requests for information as a taxi despatcher.
performance criteria
3.1
Requirements of the Privacy Act 1993 are explained with respect to enquiries
on passenger destinations or pick-ups.
3.2
Requests for information from customers are handled in accordance with
organisational requirements.
3.3
Requests for information from taxi operators are handled in accordance with
organisational requirements.
 New Zealand Qualifications Authority 2016
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ROAD TRANSPORT OPERATIONS
Despatch taxis
3.4
Procedures for handling requests for information from the Police and from Land
Transport New Zealand representatives are described in accordance with
organisational requirements.
element 4
Explain taxi despatch processes.
performance criteria
4.1
Organisational procedures for despatch are explained in terms of priorities and
special needs of passengers.
Range:
4.2
sickness, pregnancy, transport connections, regular account
client, assistance for passengers with special needs, travel
emergencies, life-threatening emergencies.
The explanation includes organisational requirements for handling credit hires
and contract bookings.
element 5
Complete report for end of taxi despatch shift.
performance criteria
5.1
Report is completed in accordance with organisational requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
 New Zealand Qualifications Authority 2016
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ROAD TRANSPORT OPERATIONS
Despatch taxis
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0092
http://www.nzqa.govt.nz/site/framework/search.html.
which can
be
accessed at
 New Zealand Qualifications Authority 2016