Dialog Design 3
User Profiles
User Profiles
Different users require different dialog
design philosophies
Naive Users
Dedicated Users
Managerial Users
Naive User
No formal training
Low frustration
tolerance
Remembers little
of last session
Example:
automatic teller
machine user
Naive Users
Need
Little chance of misinterpretation
Little chance of destroying anything
Use
Mellow requests
Limited responses
Always reply
Test with representative users
Dedicated User
Trained
Frequent user
Harassed
environment
Rugged
Bored
Poorly paid
Dedicated Users
Need
Efficiency
Accommodate learning
Mindless operation
Task accomplishment and quality of work life
Humanized design
Dedicated Users
Use
Sequence tolerance
Content flexibility: synonyms, spelling,
learning
Procedure tolerance: humble messages,
user tested, alternative helps, no selfdestructs, audit trails
Pacing
Managerial Users
No training
Comfortable with
PEOPLE
Impatient
Non-rugged
Short time
segments
Casual usage
Managerial Users
Need
Ease of starting
Little chance of embarrassment
Easy recovery
Much change and evolvement
Belief that system has value
Managerial Users
Use
Graphics
Macros
Isolation
Hard copies
Alternative communication technologies:
voice, pen, etc.
Issues
Position vs Person
Flexibility to let users decide dialogue
options
Detail vs Summary
Allow drill down of graphs and summaries
and display of selected table data
Normal vs Exception
Limit amount of data to what can be
processed effectively