POSITION DESCRIPTION
TITLE:
FLSA STATUS:
Executive Director, ERP Support Services
Exempt
CATEGORY:
GRADE:
Administrative
E
JOB SUMMARY: Plan, direct, evaluate, and implement support District Wide Enterprise Resource
Planning (ERP) software related to administrative applications such as student services, faculty, human
resources, and financial services. Responsible for administration of functions required to support the
District’s ERP and related applications including technical acquisitions, development of guidelines,
standards, and procedures for instructional and administrative areas.
ESSENTIAL FUNCTIONS:
YEARLY
PERCENT OF
TIME
35%
1.
Direct the planning, budgeting, and operations of the ERP Support Services
department. Responsible for strategic and operational planning to achieve
organizational and departmental goals by prioritizing ERP initiatives, and
coordinating the evaluation, deployment, and management of current and future
ERP development and implementation across the organization.
2.
Provide technical leadership and serve as a technical resource to departments
regarding ERP needs. Coordinate ERP project initiation, prioritization, and
resource allocation. Provide oversight and serve as an interface to executive
management for large, campus-wide administrative ERP upgrades. Support users
by answering questions, offering continuous improvement of processes and
services.
3.
Maintain appropriate controls to ensure ERP applications operate
according to all internal and external standards and compliance requirements.
Responsible for the technical training budget in respect to software, technical
workshops, or conferences. Assess training needs based on cost, goals and
requirements.
4.
Provide personnel management activities of assigned staff; including
recommendation for employment, supervision, orientation, performance
evaluation and guidance and support concerning professional development;
mentor and train staff on policy and procedures.
10%
5.
Perform other duties as assigned.
5%
30%
20%
REPORTING RELATIONSHIP: Vice President Information Technology/Chief Information Officer
SUPERVISORY RESPONSIBILITIES: Direct supervision of personnel assigned to Department.
BUDGET RESPONSIBILITIES: Departmental budgets
Revised: 01/26/15
Effective: 06/01/11 & 10/15/13 & 9/1/14
Page 1 of 5
ESSENTIAL QUALIFICATIONS:
EDUCATION: Master’s degree in related field.
EXPERIENCE: Nine (9) years related experience.
SPECIAL SKILLS AND ABILITIES:
1.
Skills/Abilities:
 Ability to plan, organize, lead, and control personnel and operations of a large
department;
 Ability to establish and maintain effective working relationships with students, staff,
faculty and the public;
 Excellent communication, written and verbal, and interpersonal skills;
 Experience with enterprise applications and process improvement methodologies;
 Effectively using interpersonal and communications skills including tact and diplomacy;
 Effectively using organizational and planning skills with attention to detail and follow
through;
 Knowledge of Ellucian Banner or equivalent ERP experience;
 Ability to provide technical leadership in the development of projects for Student
Services, Faculty, Human Resources and Finance;
 Ability to consult and advise departments in relation to software issues and concerns;
 Ability to assess and prioritize multiple tasks, projects, and demands;
 Effectively supervise, lead, and delegate tasks and authority;
 Ability to maintain confidentiality of work related information and materials;
 Knowledge of principles and practices of information technology and applications
development in an education environment;
 Knowledge of computer languages, technologies, and protocols;
 Ability to plan, budget, and operate within an information technology department;
 Ability to manage and implement organization-wide administrative software projects;
 Knowledge of systems analysis, database design, and program design;
 Ability to program techniques and identify training needs and implementation;
 Ability to work in a diverse environment and be sensitive to issues of diversity and
inclusion.
2.
Equipment Used: Personal Computer and other equipment associated with a general office
environment (copier, phone, fax, etc.). Demonstrated proficiency using standard office
software applications, query and control languages, programming languages, and database
systems.
3.
Software Used: A variety of word-processing, spreadsheet, database, e-mail, and presentation
software.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to talk or hear. The
employee is frequently required to sit; use hands to handle and feel; and reach with hands and
arms. The employee is occasionally required to stand and walk. The employee must occasionally
Revised: 01/26/15
Effective: 06/01/11 & 10/15/13 & 9/1/14
Page 2 of 5
lift and/or move up to 10 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
INTERPERSONAL SKILLS:
Alternative or combined skills in understanding, negotiating, selecting, developing, and
motivating people are important to the highest degree due to constant interaction with other
people, at any level within the organization or the community, position’s accountability for the
development, motivation, assessment, and reward of employees, and to deal with irrational
situations where the outcome is unpredictable.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. The noise level in the work
environment is usually moderate.
Revised: 01/26/15
Effective: 06/01/11 & 10/15/13 & 9/1/14
Page 3 of 5
POSITION TITLE:
Executive Director, ERP Support Services
PHYSICAL REQUIREMENTS & WORKING CONDITIONS: The physical demands and work
environment factors described below are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
PHYSICAL ACTIVITIES:
None
Stand
Walk
Sit
Use hands to finger, handle or feel
Reach with hands and arms
Climb or balance
Stoop, kneel, crouch, or crawl
Talk
Hear
Taste
Smell
WEIGHT and FORCE
DEMANDS:
Wet or humid conditions(non-weather)
Work near moving mechanical parts
Work in high, precarious places
Fumes or airborne particles
Toxic or caustic chemicals
Outdoor weather conditions
Extreme cold(non-weather)
Extreme hot (non-weather)
Risk of electrical shock
Work with explosives
Risk of radiation
Vibration
X
X
X
X
None
Amount of Time
Under 1/3
1/3 to 2/3
X
Over 2/3
X
X
X
X
None
X
X
X
X
X
X
X
X
X
X
X
X
VISION DEMANDS:
No special vision requirements
Close vision (clear vision at 20 inches or less)
Distance vision (Clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision
Depth perception
Ability to adjust focus
Revised: 01/26/15
Effective: 06/01/11 & 10/15/13 & 9/1/14
Over 2/3
X
X
Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
WORK ENVIRONMENT:
Amount of Time
Under 1/3
1/3 to 2/3
X
X
X
X
X
Amount of Time
Under 1/3
1/3 to 2/3
Over 2/3
Required
X
X
X
X
X
X
Page 4 of 5
NOISE LEVEL:
Very quiet
Quiet
Moderate
Loud
Very Loud
Exposure Level
X
The intent of this job description is to provide a representative and level of the types of duties and
responsibilities that will be required of positions given this title and shall not be construed as a declaration
of the total of the specific duties and responsibilities of any particular position. Employee may be directed
to perform job-related tasks other than those specifically present in this description.
I certify that I have received a copy of this job description. I have read and understand the duties and
responsibilities of this position.
X
Employee Signature
Revised: 01/26/15
Effective: 06/01/11 & 10/15/13 & 9/1/14
Date
Page 5 of 5