Group financial
performance summary
Win tickets to the London
2012 Olympic Games
We are giving away a pair of tickets to
the Opening Ceremony including dinner
and accommodation.
Contact information
See inside for more details
Group results
Revenue
2011
£19,307ma
£20,076ma
4%
Shareholder helpline
– for general enquiries call:
Freefone: 0808 100 4141
(+44 121 415 7178)*
£18,897m
£20,076m
6%
Textphone: reported
EBITDAc
3%
£5,891m
£5,557m
6%
16%
£2,445m
£1,717m
42%
23.7pa
adjusted
reported
21.0pa
adjusted
19.4p
33%
8.3p
7.4p
12%
£2,522ma
£2,223ma
£299m
£2,307me
£2,076me
£231m
£9,082m
£8,816m
£266m
adjusted
normalised
reported
adjusted
normalised
Equiniti, Aspect House, Spencer Road, Lancing,
West Sussex, BN99 6DA,
United Kingdom
a Items presented as adjusted are stated before specific items.
b Underlying revenue excludes any increases or decreases as a result of acquisitions or disposals, any foreign exchange movements affecting
revenue, any specific items and transit revenue.
c EBITDA: Earnings before interest, taxation, depreciation and amortisation.
d Before pension deficit payments.
e Free cash flow on a normalised basis excludes the impact of the tax benefit relating to pension deficit payments.
Dear shareholder,
An easy and convenient way
to trade BT shares and other
securities
We have delivered a very strong
performance over the last three
years. This means we have been able
to pay sustainable and progressive
dividends. For 2012 the Board is
proposing a final dividend of 5.7p,
up 14%, giving a full year dividend
of 8.3p, up 12% over last year. You
can read about our performance in
the Annual Report & Form 20-F
2012 online.
Equiniti Investment Account
As well as offering trading in certificated shares,
Equiniti also offer a full nominee trading account
(Investment Account). This offers shareholders
and employees an easy and convenient way
to trade shares in BT, as well as a full range of
securities.
View my video online
www.bt.com/annualreport
It’s FREE to open and once your account is
active you can:
• Choose how you want to trade shares –
including BT shares
–– R
egular investment option – commission
from as little as £1.75 per trade
We have
made significant
progress for all
our stakeholders
this year.
–– S martDeal – bulk dealing option once
a month allowing us to offer cheaper prices
– buy or sell from £5 per trade
13%
25.8p
reported
Information on how to manage your shareholdings
can be found at https://help.shareview.co.uk
If your question is not answered by the information
provided you can send your enquiry via secure
email from these pages.
Post
£2,083ma
adjusted
Net debt
reported
£2,421ma
reported
Free cash flowd
Online
£5,886ma
adjusted
0800 169 6907
(+44 121 415 7028)*
*calls from outside the UK
£6,064ma
adjusted
Proposed full year dividend
reported
(3.0)%
reported
Earnings per share
adjusted
2012 to 2011
change
(1.9)%
adjusted
Profit before taxation
This year’s Summary financial statement & notice of meeting
together with our Annual Report & Form 20-F 2012 are now
available on our website at www.bt.com/annualreport
Telephone
2012
adjusted
Underlying revenue
excluding transitb
Chairman’s message
–– A
t-Best – real-time internet and phone
dealing, with immediate or price limit and
stop options – prices from £12.50
• F und your account immediately using
a debit card
• View your portfolio online – available 24/7
BT Group plc
Registered office: 81 Newgate Street, London EC1A 7AJ.
Registered in England and Wales No. 4190816.
www.bt.com
• A
ccess market prices and in-depth financial
information on the internet, including market
data and company news
• O
btain the best available prices through
a range of market makers
PHME: 61905
Printed in England by Pindar Scarborough Ltd
Printed on Amadeus 75% Recycled Silk which
is made from 75% de-inked, post consumer
waste and 25% virgin fibre.
75%
News & Offers
May 2012
Full year results inside
• V
iew historic trade information, which is
updated immediately after trading
Visit today!
www.shareview.co.uk/dealing
Our AGM will be held at Old Billingsgate,
London at 11 am on Wednesday 11 July 2012
If you would like to receive one of
our shareholder documents in hard
copy, free of charge, please contact
our Registrars, Equiniti – their
details can be found in the Contact
information in this leaflet.
Your AGM admission card/proxy
card is also enclosed. Your votes
are important to us. If you are not
coming to the AGM, please use the
proxy card to send us your voting
instructions by Freepost. If you are
coming to the AGM, please bring it
with you for admission and for use
when voting on the resolutions at
the end of the meeting.
BT is proud to be the official
communications services partner
of the London 2012 Olympic and
Paralympic Games and the nation
is eagerly awaiting their start on
27 July. We are offering you the
opportunity to experience the
excitement of the London 2012
Games too. By signing-up as an
e-shareholder by 30 June 2012
you will automatically be entered
into our free prize draw and have a
chance of winning a pair of tickets
to the Opening Ceremony, tickets to
the track cycling or a cruise. You can
find out more inside.
During the year we will continue our
commitment to keep shareholders
regularly updated online and
through our dividend mailings.
While our aim remains to drive
profitable revenue growth, the
challenging environment we are
facing makes this more difficult, but
we believe our strategy will continue
to deliver to deliver long-term value
for our shareholders.
Sir Michael Rake
Chairman
May 2012
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We have a range of offers for shareholders from BT
and our partners including:
Win tickets to the London
2012 Olympic Games*
‡
17 a
Then only £
50%
50% off when you book
a UK break with Butlins
Special offers for trips on
the British Pullman and
Northern Belle*
Add Tinker Ta
Up to
20
Mb
†
speeds
10
Gb
usage
allowance
y
Win tickets to the London
2012 Paralympic Games
*
tion
TV
ind & record
BT Total
Broadband
ult
Free digital vaes
to backup fil
To register and enter the
free prize draw† go to
www.btplc.com/signup
Unlimited
Evening &
Wee* kend
UK Calls
†
Terms and conditions for the Paralympic Games prize draw can be found at
www.btplc.com/signup
Personalised e
at
speed es tim
our free prize draw with a chance of winning a
pair of tickets to the Opening Ceremony of the
London 2012 Olympic Games including dinner,
accommodation and transfers to the Olympic Park.
You can also win one of five pairs of tickets to see
the Cycling in the Velodrome.
www.btplc.com/signup
Offer ends 30 June 2012.
* Terms and conditions for the prize draw can be found at www.btplc.com/signup
1.Register for
e-communications
All you need is your Shareholder reference
number and your email address.
Go to www.btplc.com/signup
£
2. Choose direct
dividend payment
Once you have received your activation
code in the post, just add your bank account
details online. Simple!
Special offer for BT shareholders
0800 678 1982
Book a cruise directly with MSC Cruises on any available
departure/duration and you will be entitled to a 10% exclusive
BT shareholder discount.**
bt.com/visiontv
Line rental payable. £6.95 delivery.
Bringing it all together
Tinker Tailor Soldier Spy © 2011 Karla Films Ltd, Paradis Films S.A.R.I and Kinowelt Filmproduktion GmbH. All Rights Reserved. Artwork © 2011 STUDIOCANAL LIMITED. *Calls of up to an hour to
01, 02 and 03, excluding the Channel Islands. Other exclusions apply. ‡Offer ends 05/07/2012. £4 a month for the first six months, then £17 a month. For new BT Broadband customers signing
up for an 18-month minimum term and paying BT line rental of £14.60 a month by Direct Debit. Includes BT Total Broadband Option 1 and Unlimited UK Evening & Weekend Plan offer (non-offer
price £7 a month for the first 3 months, then £14applied; 23 December 2011 to 15 March 2012. Last offer price £17 a month, £4 for first 3 months applied 16/03/12 to 29/04/12), plus BT
Vision Essential and a Home Hub (unless BT has already provided you with a Hub or router). BT Vision needs a fast-enough line. Freeview depends on coverage in your area (see bt.com/freeview)
and you’ll need a suitable rooftop aerial. Excludes HD channels. There’s a £40 Vision activation charge and a £6.95 delivery charge for the Hub. You’ll get a Vision+ box but if you stop your service
in the first year we’ll charge you up to £199. You need to pay by Direct Debit. Subject to availability and terms apply. †Films not included but available separately at extra cost.
1510-5_SD_Vision_v2_210x148T.indd 1
11/05/2012 14:20
Proof
To book call 0844 561 1955
option 1 quoting BT
Simply sign up as an e-shareholder by 31 July
2012 and you’ll automatically be entered into the
free prize draw*. You could be in with a chance of
winning a ten-night cruise for two on the four-star
MSC Opera. To enter go to www.btplc.com/signup
The lucky winner will cruise on the MSC Opera
from Southampton visiting Amsterdam,
Guernsey, Spain and France before returning
to Southampton ten-days later. The facilities on
board the MSC Opera include:
• 4 restaurants
• 2 pools for adults and children and 2 spa baths
• Kids area
• Casino
• MSC Aurea SPA
or for further information visit
www.msccruises.co.uk/uk_en/msc/BT.aspx
**Terms and conditions for the 10% exclusive shareholder discount can be found at www.btplc.com/signup
Win a luxury ten-night cruise
for two on MSC Opera
Sign up as an e-shareholder by 30 June
2012 and you will automatically be entered into
To be an e-shareholder you must have your dividend
paid directly to your bank or building society and be
registered for e-communication.
The Paralympic Games are a major international multi-sport
event. We’re delighted to be able to offer shareholders the
chance to win one of 5 pairs of tickets to this event which
runs from 29 August through to 9 September 2012. T
BT Vision
, rew
up T V
n Catch
annels
Freeview ch †
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7
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movies
lockbuster
n Add b
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Smart Wireles
Home Hub
We’ll continue updating our
shareholder offers so keep an eye out.
* Sister trains to the Venice Simplon-Orient-Express.
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Unlimited U
Vision+
&
box EveningCalls
eekend
includWed
™
Free connec
one
cAfee Family
24/7 Freeph
BT SpringM PrDeals
otection
customer
support
ilor Soldier Sp
The very latest
computing, home
entertainment and
consumer electronics
from the BT Shop
Discounted
European city breaks
with Cities Direct
To view the full range of offers go to www.btplc.com/
sharesandperformance/shareholderoffers
2 million free
ts
wi-fi hotspo
Become an e-shareholder
BT shareholder offers
††
Terms and conditions for the Laithwaites Wine voucher can be found at www.btplc.com/signup
*Terms and conditions for the prize draw can be found at www.btplc.com/signup
Enter the free prize draw*
go to www.btplc.com/
signup and register as an
e-shareholder. It’s simple!