February 2014
Shareholder
Exclusive
Chairman’s message
2
E-shareholder info
4
Shareholder offers
8
BT Infinity offer
10
BT Sport TV Studio
A message from
your Chairman
As you may have read, we’ve invested in exclusive live
broadcast rights for UEFA Champions League and Europa
League matches from 2015/16. We think BT Sport will
become a natural home for football fans who wish to see
the very best sides competing against each other, as well
as for other sports fans wishing to see the rich mix of
non‑football content on offer, including rugby and women’s
tennis. Our aim is to make premium sport widely available,
appealing to those put off by the prices charged by other
pay TV providers to date.
As announced last October, we’ve paid shareholders an
interim dividend of 3.4p on 3 February, an increase of
13%. Our aim remains one of driving profitable revenue
growth and increasing profits and cash over the long-term.
That will enable us to continue to invest in the business,
reduce debt and support our pension fund, while at the
same time paying progressive dividends.
Investments of course include our rollout of fibre optic
cable across the UK. This continues at pace, with the faster
broadband it enables now available to more than 17 million
of the UK’s premises. That number will climb to 19 million
by the end of spring this year, beating our initial targets by
at least 18 months. We’re currently working in partnership
with local councils and devolved authorities, to get more
fibre broadband into rural areas. Faster online connections
potentially benefit just about everyone – businesses
needing to sell, children needing to study and families
wanting to communicate or be entertained.
BT Sport is free to BT Consumer customers with BT
Broadband and can be accessed online or through a TV
set‑top box. The service is six months old and we’re pleased
with its progress. Two million customers have signed up
directly with us for BT Sport. Virgin Media’s decision to buy
the service and make it available to their customers takes
that number to around four million.
Beyond the UK, we continue our focused investment in highgrowth regions of the globe. BT earns a significant part of its
revenues supplying business services outside the UK and we
aim to go on competing effectively in the worldwide market.
People at BT are motivated by the desire to make a
difference and this is demonstrated through the 20,000
volunteering days recorded so far this financial year.
We’ve supported more than 500 charities around the world,
including offering tailored specialist support to voluntary
organisations through BT Troubleshooter. Our commitment
to BBC Children in Need remains as strong as ever and our
online giving service, MyDonate, was integral to powering
the charity’s fundraising last November. BT provided more
than 500 volunteers to answer calls during the telethon,
all of which helped achieve a record-breaking sum of £31m.
We also saw BT making a difference when Typhoon Haiyan
hit the Philippines in November. We provided support in
the disaster zone to help restore communications and
MyDonate helped the Disasters Emergency Committee
collect much-needed donations.
The Board of BT remain clear about the vision which drives
the company. We strive to create a better business, one that
is able to deliver a better future, support our communities
and reward our shareholders.
Sir Michael Rake
Chairman
February 2014
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Become an
e-shareholder and
have a chance to win
You’ll feel on
top of the world!
As an e-shareholder, everything’s more straightforward.
We’ll communicate with you electronically and your dividends
will be paid directly into your bank or building society account.
It’s easier and quicker all round. And as an added bonus, we’re
offering anyone who signs up to become an e-shareholder
by 31 March 2014 a chance to win some great prizes.
How do I sign up?
Step one
Register online at www.btplc.com/signup
or scan the QR code and give us your email
address and add your shareholder reference
number from your dividend tax voucher.
Step two
Look out for your activation code in the post.
When you receive it, add your bank or building society
details online. Alternatively, you can fill in the payment
instruction form attached to your dividend cheque.
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Win one of 250 trips to the top of the BT Tower*
At a height of nearly 600ft, the BT Tower in central
London gives you a spectacular panoramic view of
London. Imagine visiting as our VIP guest and seeing
the sights for yourself. Point out major landmarks and
follow the River Thames as it meanders its way through
one of the greatest capital cities in the world.
Become an e-shareholder by 31 March 2014
and we’ll enter you into a draw to win two tickets
for a breathtaking visit to the BT Tower. Just make
sure that you’re signed up to receive communications
and dividends electronically by visiting
www.btplc.com/signup
*To enter and for terms and conditions for all e-shareholder prize draws go to www.btplc.com/signup
All prize draws close on 31 March 2014
More chances to win!
Sporting spectacular
iPad excitement – win a new, black 16GB iPad mini*. Thin, light and wi-fi
enabled, it’s one of the very best tablets around. Don’t miss out! To enter,
become an e-shareholder by 31 March 2014 at www.btplc.com/signup
Win the chance to visit the home of BT Sport*. We have
six pairs of tickets to give away to a show of your choice,
where you’ll become part of the live audience.
Share in the banter and see all your favourite pundits
up close. Don’t miss out! To enter, become an
e-shareholder at www.btplc.com/signup
Naked Wines
Relaxing break
All new e-shareholders will automatically receive
a £30 credit with Naked Wines when you order a
six or 12-bottle case of wine. What’s more all new
e-shareholders will be entered into a prize draw to
win a six-bottle case of Moutard Champagne*.
Win a three-night break to one of Warner Leisure’s
Country Hotels*. Stay in a stylish room, enjoy the
live entertainment each night and make use of the
sport and leisure facilities. Delicious breakfasts and
three-course evening meals included.
Don’t miss out! To enter, become an e-shareholder at
www.btplc.com/signup
Don’t miss out! To enter, become an e-shareholder at
www.btplc.com/signup
*To enter and for terms and conditions for all e-shareholder prize draws go to www.btplc.com/signup
All prize draws close on 31 March 2014
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Shareholder prize
draw and offers
Enter our prize draw to win an Acer Aspire laptop
with 500GB HDD*
Our shop door is always open
Shop
Shareholder Offers
Block up to 80%
of nuisance calls.
The BT Shop is always a great place to pick up the latest
technology, whether it’s a phone, a camera, headphones
or a laptop. And as a shareholder, you’re entitled to some
very special offers. Save over 40% on the BT Graphite
3500 Range for instance, or £30 off our best-selling
Wi‑Fi Home Hotspot 500 Kit.
To find out what’s available, simply visit
www.bt.com/shop/shareholder or call us on
0800 917 0514. But please hurry. Demand is
usually very high, so we’re only able to make
these offers for a limited period.
Great savings on Warner Hotels
We’re giving all shareholders a chance to win a Acer Aspire
E1 laptop. With its slick, black finish and lightweight feel,
it looks smart and is easy to carry around.
And because it has an Intel Pentium Dual Core 1.8GHz
processor and 4GB of memory, it’s great for handling your
everyday computing needs such as email, web surfing
and general applications.
*To enter and for terms and conditions go to www.btplc.com/signup
The prize draw closes on 31 March 2014
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BT shareholders can save up to 50% on hundreds of
rooms at Warner Hotels and an extra £10 per person on
all Warner breaks. If you think you deserve a few days
out from the hustle and bustle of day-to-day life and
want to kick back in style, then call 0800 1 388 399
and quote the code PHCBT. The offer is valid until
31 August 2014.
To find out more about our great offers, simply visit www.btplc.com/offers
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Exclusive offer for shareholders
on BT Infinity.
Save
£126
vs
standard price
Fraud –
protect your shares
Did you know 5,000 people contact the Financial
Conduct Authority about share fraud each year.
Some of our shareholders have received
unsolicited phone calls or correspondence
about their investments.
Would you know what to do if you
received unsolicited phone calls or
correspondence?
We’d like you to experience BT Infinity,† our superfast fibre
optic broadband. As a shareholder, you can get Unlimited
BT Infinity with Unlimited UK* Anytime calls for £25 a month
(plus line rental for £15.99 a month).1 This is a big saving
of £126 on this package (over an 18-month contract).2
These are often from overseas based ‘brokers’ who target
UK shareholders. The caller will typically be calling out
of the blue and offer to: sell your shares at a premium,
buy shares for you at a discount or offer you free company
reports. Firms authorised by the Financial Conduct
Authority (FCA) are unlikely to contact you in this way.
WITH
BT SPORT 3
This great price includes all the features you expect from
BT Broadband, including BT Sport. To get this exclusive deal,
just follow the link below to see if we can connect your home.
bt.com/broadband/shareholder
Although they may not ask for money right away,
and assure you that nothing is payable, this is likely
to come later.
These operations are commonly known as ‘boiler rooms’.
The ‘brokers’ (callers) can be very persistent and extremely
persuasive. They often have websites to support their
activities, their advice and the companies they purport
to represent.
Remember: if it sounds too
good to be true, it probably is!
You may be asked to complete some form of
documentation. We strongly suggest that you don’t do
this as it often contains much of the information required
for a share transfer. Do not get into a conversation with
them, note the name of the person and firm contacting
you and then end the call.
So, how do you know
what is genuine?
If we ask you for information relating to your shares,
we will always ask you to return it either directly to BT
or to our Registrars, Equiniti. Both addresses are on your
dividend documentation.
If you have already received an unsolicited call about your
shares and have completed and returned documentation,
you should contact the Financial Conduct Authority via
their website www.fca.org.uk/scams or call them on
0800 111 6768.
£6.95 hub delivery charge.
†Not all lines in Infinity-enabled areas can support the Infinity service. Visit bt.com/infinity to see if your line can. *Means calls of up to an hour to numbers beginning 01, 02 and 03,
excluding the Channel Islands. Other exclusions apply. 1. Unlimited BT Infinity Option 2 with Unlimited UK* Anytime Calls: £25 a month. Available by invitation only. You’ll need to sign up to an
18-month minimum term and pay BT line rental. Standard line rental is £15.99 a month. Includes Unlimited Infinity Option 2, Unlimited UK* Anytime Calls and a BT Home Hub.
If you decide to stop your contract in the first year, we’ll charge you up to £65 towards the cost of your new BT Home Hub. You’ll need to pay by Direct Debit. Landline calls to UK mobiles will be
charged at 6 pence-per-minute, you’ll pay a 15p set-up fee for every chargeable call you make. Non-offer price: £27 a month for the first three months, then £33 a month. Subject to availability,
minimum line speed and computer specification. Prices may change during contract period. See our terms and conditions at bt.com/terms Terms apply. 2. Savings: Calculated against the standard
price of Unlimited Infinity 2: £20 a month for the first three months, then £26 a month, plus Unlimited UK* Anytime Calls for £7 a month on an 18-month contract. 3. BT Sport: UK residential
broadband customers only. BT Infinity customers can watch BT Sport online at home. To watch BT Sport online elsewhere you need 3G/4G/wi-fi (charges may apply). To watch BT Sport at
btsport com you need Microsoft Silverlight. The BT Sport app works on iPhone (3GS and above), iPad (iOS 5.1.1 and above) and selected Android devices with OS 4.1. A maximum of two devices
may be used simultaneously. BT Sport is also available on the Sky Digital Satellite Platform or on BT TV with BT Infinity for new and existing broadband customers who sign up for 12 months or have
12 months remaining on their contract; ongoing renewal needed to get free BT Sport. Sport on BT TV requires a compatible box from BT and a fee of £49-£299 may apply.
Otherwise, Sky box and active viewing card required. Excludes Multiscreen. E-billing required. Major League Baseball not available online. Terms apply. Please check bt.com/sport for details.
Calls to 0871 numbers will cost no more than 10.2ppm plus 15p set-up fee; calls to 070 numbers no more than 51ppm, with a maximum set-up charge of 51p. See bt.com/personal/pricing
Visit www.fca.org.uk/scams where you can find out more about investment scams
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Contact information
Shareholder
helpline
For general enquiries call:
Freefone:
0808 100 4141 (+44 121 415 7178*)
Textphone:
0800 169 6907 (+44 121 415 7028*)
BT Shop:
0800 917 0514
Online
Post
You can find information on how
to manage your shareholdings at
https://help.shareview.co.uk
Equiniti, Aspect House,
Spencer Road, Lancing,
West Sussex, BN99 6DA,
United Kingdom
If your question is not answered by
the information provided, you can
send your enquiry via secure email
from these pages.
*calls from outside the UK
Managing your shares 24/7
View current market information and share prices,
update your address and bank details and contact
us through secure email by logging on and
registering at www.shareview.co.uk
BT Group plc
www.bt.com
Registered office: 81 Newgate Street, London, EC1A 7AJ
Registered in England and Wales No. 4190816.
PHME: 69603
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