September 2014
Shareholder
Exclusive
Chairman’s message
2
Shareholder prize draws
4
E-shareholder info
10
December 1984:
First day of trading
of BT shares on the
Stock Exchange.
A message from
your Chairman
In December, we will be recognising 30 years
since BT was privatised. We now operate in the
most competitive telecommunications markets
in the world, a fact that benefits companies and
consumers and which has helped us to become
the company we are today.
See more on pages 6 and 7.
We held our annual general meeting (AGM) at Old
Billingsgate in London this year and you can find full
details of the meeting, including the voting results,
online at www.bt.com/btagm2014
At the meeting, I reported on a very positive year – one
where our financial results continued to meet or exceed
expectations – allowing us to reward you, our shareholders,
in line with our previous guidance. I am pleased to report
that at the AGM our shareholders approved a final dividend
of 7.5p (up 15%), meaning a 15% increase in the 2014
full year dividend to 10.9p per share.
We have continued to implement the strategy outlined
at the AGM, and have made a good start to the current
financial year. It has included the launch of our BT One
Phone proposition, which provides businesses with an
innovative fixed-mobile solution that should also save
them money.
We continue our rollout of fibre optic cable and every
week, 70,000 more homes and businesses can access
fibre, making ours one of the fastest broadband rollouts
anywhere in the world.
Our fibre broadband network now covers more than
20 million premises. Demand for these services remains
strong and the task now is to push fibre further into rural
areas. The immediate aim is to put 90% of UK properties
within reach of fibre broadband, and then to go further.
The rural rollout process is well under way, in partnership
with central and local government.
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BT Sport has just celebrated its first birthday and has
brought new competition and greater value to the
market for pay TV. The second season of BT Sport has
some great content lined up and it will continue to be
free with BT Broadband.
Delivering a superior customer service is a major focus for
us. We have made some progress this financial year. We
are fixing faults faster and have seen a drop in the number
of complaints we are getting. But we have more to do to
deliver a step-change, which is why we are investing in
our infrastructure, our systems and our people. In recent
months we have announced a further 2,500 jobs to support
our investments in fibre and customer service.
Our goal is to deliver sustainable, profitable revenue growth
supported by the investments we are making. We made
notable progress towards this goal last year, and I am
confident BT will make further progress in the period to
come, delivering long-term value for our shareholders.
Sir Michael Rake
Chairman
8 September 2014
Fibre broadband is transforming the lives of people all
over the UK.
Delivering a superior customer service is a major focus.
We are investing in our infrastructure, systems and people.
BT Sport hosts some of the best live sporting action and
continues to be free with BT Broadband.
In the UK we are delivering one of the fastest rollouts of
3
fibre broadband in the world.
Shareholder prize draws
Enter our prize draw to win an
Acer TravelMate laptop*
We’re giving all shareholders a chance to win
an Acer TravelMate P253-E laptop, offering
a stunning stylish design along with Intel dual
core power, 8GB performance and a massive
750GB hard drive.
With a 15.6 HD display, HDMI and built-in
webcam, the TravelMate can handle all your
everyday computing tasks with ease.
To enter, call 0800 138 5110 or go to
www.bt.com/signup
Fred. Olsen Cruise
BT Carol Concert
We’re offering one lucky shareholder the opportunity
to win an 8-night Norwegian fjords cruise on 3 May
2015 on board Balmoral cruise L1502*. The prize
includes accommodation, port charges and all meals.
The BT Christmas concert jingle bells into the
Royal Albert Hall for its 26th year on 15 December.
We’re offering two lucky shareholders the chance
to win a pair of tickets to this great performance*.
To enter, call 0800 138 5110 or go to
www.bt.com/signup
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To enter, call 0800 138 5110 or go to
www.bt.com/signup
*For prize draw terms and conditions call 0800 138 5110 or go to www.bt.com/signup
All prize draws close on 8 October 2014
Shareholder offers
BT Shop
Fred. Olsen Cruises
Save up to 40% on the brand new BT8500 Advanced
Call Blocker range that blocks up to 100% of
nuisance calls.
There’s no better way to travel the world than on a
cruise ship. BT shareholders can save up to 25% on a
choice of three European Fred. Olsen Cruises in 2014.
To book, call 0800 0355 150 quoting GRP0095
and promotion code BTSHARE.
To find out what’s available, call 0800 917 0514
or visit www.bt.com/shop/shareholder
Demand is usually very high, so we’re only able
to make these offers for a limited period.
Bookings must be made by 31 October 2014.
Visit www.fredolsencruises.com/btshare for more information.
Warner Leisure Hotels
Disney On Ice
Take a few days out from the hustle and bustle
of day-to-day life with Warner Leisure Hotels
and save up to 50% throughout 2014/15. Plus
BT shareholders can save a further £30 per couple.
Join in the celebrations as 65 of Disney’s characters
come to life in the ‘Disney On Ice Celebrates 100 Years
of Magic’ UK Autumn Tour. Save up to £6.75 on tickets
and reduce your booking fee at a range of locations.
To book, visit www.warnerleisurehotels.co.uk or call
0800 1 388 399, quoting promotional code PHCBT.
For more information, call 0121 308 4511 or
visit www.dbpromotions.co.uk/company-offers
quoting BT.
For more shareholder offers, go to www.bt.com/shareholderoffers
5
Changing the game
on share ownership
BT was privatised in 1984, with three billion shares offered to
institutional investors, the public and employees. It was the first
major privatisation, the first-ever floatation of a public utility, and
it opened up the stock market to a new audience.
While much has changed over the last 30 years, BT has continued
to lead the way through using the power of communications to make
a better world by making connections, creating possibilities and
delivering value.
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7
Making a difference
in local communities
BT has always believed in the powerful impact of volunteering,
and that BT people can use their passion, expertise and skills
to release the potential of others. We actively encourage our
employees and other stakeholders to give their time to make
a difference in their local communities.
All Join In – BT’s national
volunteering network
Releasing the potential of
thousands of disabled children
Together with the London 2012 volunteering legacy
charity Join In, BT is building a national network of
volunteers supporting grass-roots sports clubs and
community groups in their local areas. Linked to its
long history of supporting disability sport, in August
BT launched ‘All Join In’ – a campaign encouraging
sports clubs across the UK to enable people with
disabilities to participate.
BT has extended its partnership with the Lord’s
Taverners – the youth cricket and disability sports
charity – to fund the installation of at least 13 new
multi-sensory rooms in special needs schools over the
next three years. BT will also maintain all the specially
adapted classrooms (including those funded from
2010 to 2013) up to 2020.
BT’s Paralympic Ambassadors, including double
gold medallist wheelchair racer Hannah Cockroft,
supported the campaign in the build-up to National
Paralympic Day on 30 August.
Sign up and find out more at
www.joininuk.org/i-want-to-help
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The multi-sensory rooms feature a relaxing and
stimulating variety of lights, sounds and textures,
which help children with disabilities learn in an
environment that suits their educational needs.
Find out more at
www.bt.com/betterfuture
The Supporters Club
celebrates its first year
The Supporters Club is BT’s initiative that aims
to build a better world by bringing people together
through sport. We work with Comic Relief to invest
money raised by BT Sport customers in fantastic
charitable projects both in the UK and overseas.
We have developed a sustainable grant-making
fund that will support projects using sport as an
enabler for social change. Money raised helps fund
coaches, mentors and teachers who work with
young people to help them overcome challenges
and fulfil their potential – it’s all about supporting
the supporters.
A year after the launch of The Supporters Club,
over 80,000 BT customers have signed up for
monthly donations. Through BT and its customers,
more than £2.5 million has been raised. Eighteen
charity projects have been supported so far with
more to come.
Find out more at
www.bt.com/betterfuture
Celebrating 25 years of
the British Paralympic
Association
BT was the founding partner of the British
Paralympic Association (BPA) when it was created
in 1989, and has been a strong supporter of
disability sport ever since. To help the BPA
celebrate its 25th birthday, BT – through The
Supporters Club – created a special ‘BPA Birthday
Bursary’ fund of £25,000, which donated grants
of £5,000 to five disability sports clubs in the UK.
BT has already confirmed its commitment to
supporting the BPA all the way to the Rio 2016
Paralympic Games, helping the next generation of
Paralympic champions achieve their dreams.
Find out more at
www.bt.com/betterfuture
FOUNDING PARTNER
9
Become an
e-shareholder and
have a chance to win
As an e-shareholder, everything’s more straightforward.
We’ll communicate with you electronically and your dividends
will be paid directly into your bank or building society account.
It’s easier and quicker all round. We’re offering anyone who signs
up to become an e-shareholder by 31 October 2014 the chance
to win some great prizes.
How do I sign up?
Step one
Naked Wines
Register online at www.bt.com/signup
or scan the QR code and give us your
email address and add your shareholder
reference number from your dividend
tax voucher.
Step two
Look out for your activation code in
the post. When you receive it, add your
bank or building society details online.
Alternatively, you can complete the
payment instruction form attached to
your dividend cheque.
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All new e-shareholders will automatically receive
a £30 credit with Naked Wines when you order
a 6 or 12-bottle case of wine.
What’s more all new e-shareholders will be
entered into a prize draw to win a 6 bottle case
of Moutard Champagne*.
Win one of 250
trips to the top
of the BT Tower
At a height of nearly 600ft, the BT Tower in central
London gives you a spectacular panoramic view
of the city of London. Imagine visiting as our VIP
guest and seeing the sights for yourself.
Point out major landmarks and follow the River
Thames as it meanders its way through one of the
greatest capital cities in the world.
Become an e-shareholder by 31 October 2014
and we’ll enter you into a draw to win two tickets
for a breathtaking visit to the BT Tower*.
Just make sure that you’re signed up to receive
communications and dividends electronically
by visiting www.bt.com/signup
iPad mini
Take a break
Win a new, black 16GB iPad mini*. Thin, light and wi-fi
enabled, it’s one of the very best tablets around.
Win a 3-night weekend break with Warner Leisure
Hotels at one of 13 locations*. Stay in a stylish
Signature room in a Country Hotel or Premier chalet
at a Coastal Village, enjoy a range of daytime activities
and be dazzled by evening entertainment. Delicious
breakfasts and evening meals are also included.
It comes complete with iOS 7, a fast Apple A6X chip,
iSight and FaceTime HD cameras, up to 10 hours of
battery life and a stunning 9.7-inch Retina display.
And with a vast library of over 500,000 apps and
games available to download from the App Store,
you can do almost anything.
All prize winners must be over 21 years of age.
*To enter, signup and become an e-shareholder. For terms and conditions for all e-shareholder prize draws,
go to www.bt.com/signup All prize draws close on 31 October 2014
11
Contact information
Shareholder
helpline
For general enquiries call:
Freefone:
0808 100 4141 (+44 121 415 7178*)
Textphone:
0800 169 6907 (+44 121 415 7028*)
BT Shop:
0800 917 0514
Online
Post
You can find information on how
to manage your shareholdings at
https://help.shareview.co.uk
Equiniti, Aspect House,
Spencer Road, Lancing,
West Sussex, BN99 6DA,
United Kingdom
If your question is not answered by
the information provided, you can
send your enquiry via secure email
from these pages.
*calls from outside the UK
Managing your shares 24/7
View current market information and share prices,
update your address and bank details and contact
us through secure email by logging on and
registering at www.shareview.co.uk
Beware of fraudsters
We would like to remind shareholders to be very mindful of unsolicited
phone calls or correspondence concerning shareholding or investment
matters. If you receive any unsolicited investment advice, make sure you
record the name of the person, organisation, telephone number, address,
etc and check they are properly authorised before you get involved.
If it sounds too good to be true, it probably is.
You can check on the Financial Conduct Authority’s (FCA) website at
www.fca.org.uk or call their consumer helpline on 0800 111 6768.
If you also tell Equiniti, they will liaise with the FCA and keep BT informed.
BT Group plc
www.bt.com
Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England and Wales No. 4190816.
PHME: 71518
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