Assessing Risk Insurance Operations Finance Lesson Plan Performance Objective Students will understand the nature of the insurance industry and will be able to analyze the risk of clients when making insurance decisions. Specific Objectives Explain the concept of risk as well as the different types of risk Explain recent trends in the insurance industry Utilize technology tools to assist in assessing risk Terms Insurance‐ protection against loss by spreading the risk to a large number of people, which lessens the cost of loss for those people Risk‐ chance of loss Speculative risk‐ usually involves investments (such as an investment that can make or lose money), but it is risk that can result in a gain or a loss Pure risk‐ risk that can only result in a loss with no money to be made, such as with a natural disaster or a random act such as an accident Economic risk‐ can result in a gain or a loss depending upon economic conditions that can change in a positive or a negative way Personal risk‐ uncertainty that involves income or lifestyle Property risk‐ loss that can occur to someone’s real or personal property Real property‐ real estate, land, or buildings Personal property‐ items that can be moved, such as jewelry or furniture Liability risk‐ possible loss that can occur due to someone’s actions Underwriting‐ to make a decision based on evaluating information when measuring the risk of a client Actuarial science‐ applies statistical methods to determine risk Credit‐based insurance scores‐ numerical score based on a client’s credit history Time When taught as written, this lesson should take approximately three to four days to complete. Preparation TEKS Correlations This lesson, as published, correlates to the following TEKS. Any changes/alterations to the activities may result in the elimination of any or all of the TEKS listed. Copyright © Texas Education Agency, 2013. All rights reserved. 1 130.165 (c) Knowledge and Skills (1) The student communicates an appreciation of the insurance industry and its role in society. The student is expected to: (N) discuss the manner in which insurance companies generate income; (O) explain the use of state risk pool programs; and (P) discuss trends in the insurance industry such as hacker insurance and identity theft insurance. (5) The student analyzes the risk posed by potential clients in order to make insurance approval and denial decisions. The student is expected to: (A) explain the importance of actuarial science in the insurance industry; and (B) discuss the nature of credit‐based insurance scores. (6) The student uses information technology tools when underwriting an insurance policy. The student is expected to: (B) use the Internet to determine a potential client’s risk. Interdisciplinary Correlations English‐English I 110.31(b)(1) Reading/Vocabulary Development. Students understand new vocabulary and use it when reading and writing. 110.3(b)(11) Reading/Comprehension of informational text/procedural texts. Students understand how to glean and use information in procedural texts and documents. Math‐Algebra I 111.32(b)(1)(C) Interpret and make decisions, predictions, and critical judgments from functional relationships. Social Studies‐World Geography 113.34(c)(20)(A) Describe the impact of new technologies, new markets, and revised perceptions of resources. Occupational Correlation (O*Net – www.onetonline.org/) Job Title: Insurance Underwriter O*Net Number: 13‐2053.00 Reported Job Titles: Personal Lines Underwriter, Automobile and Property Underwriter, Life Underwriter Tasks Decline excessive risks. Evaluate possibility of losses due to catastrophe or excessive insurance. Examine documents to determine degree of risk from such factors as applicant financial standing and value and condition of property. Copyright © Texas Education Agency, 2013. All rights reserved. 2 Soft Skills: Judgment and Decision‐Making, Complex Problem Solving, Writing Accommodations for Learning Differences It is important that lessons accommodate the needs of every learner. These lessons may be modified to accommodate your students with learning differences by referring to the files found on the Special Populations page of this website. Preparation Review and familiarize yourself with the terminology, website links, and lesson presentation. Have materials and websites ready prior to the start of the lesson. References http://www.ftc.gov/os/2007/07/P044804FACTA_Report_Credit‐Based_Insurance_Scores.pdf www.nj.gov/dep/rpp/llrw/download/fact08.pdf http://www.census.gov/compendia/statab/2012/tables/12s1109.pdf http://www.math.binghamton.edu/arcones/exam‐mlc/sect‐11‐4.pdf http://www.cdc.gov/nchs/products/nvsr.htm#vol60 http://www.census.gov/people/ http://www.bls.gov/ooh/math/actuaries.htm https://onlinecourses.science.psu.edu/stat100/node/48 https://www.healthcare.gov/ http://www.txhealthpool.org/faq.html http://njaes.rutgers.edu/money/riskquiz/ http://insurance.illinois.gov/General/IdentityTheftInsurancePrevention.asp Instructional Aids Textbook or Computer Program Diagrams/Charts Lesson Presentation Instructor Computer/Projection Unit Online Websites Introduction The main purposes of this lesson are to help students understand the following concepts: what types of risks there will be in their lives, different ways they can reduce risk, and how they can avoid risk. Ask students what type of risk they think is most important to them. Ask students if they know what happens if they are in a car accident and they have a loan on their car. Copyright © Texas Education Agency, 2013. All rights reserved. 3 Outline I. Risk and Insurance A. Risk‐ possibility of loss resulting from an event B. Insurance‐ manages risk by spreading it out among a large group of people who pay premiums to cover losses C. Premiums‐ the payments that people make to insurance companies II. Types of Risk A. Economic‐ out of our control; can affect job, savings, and income B. Personal‐ risk to your person; due to injury, accident, or illness C. Property‐ risk to property (such as your home or car) due to theft, fire, or natural disasters III. Risk Strategies A. Identify possible risks B. Assess the potential value of a loss due to risk C. Reduce the risk if possible IV. Degrees of Risk Strategizing A. Risk reduction‐ changing your actions to reduce risk B. Risk avoidance‐ avoid potentially risky actions altogether C. Risk transfer or shift‐ assume the risk but obtain appropriate insurance to be covered in the event of a loss V. Identifying Possible Risks A. Examine your daily routinedriving to work or school, etc. I. Locate pictures in magazines or on the Internet such as, a car accident, a person in a cast, a building on fire, or a burglar breaking into a car or house. Show them to the students one at a time, and have students (in pairs) write down the types of losses that can occur as a result of those events. Have the pairs respond and present to the class. Ask students how shoplifting relates to the topic of risk as it relates to business. How does it affect all of us? Have students get together in groups to create a list of expenses that the average person may have in a month. Have a recorder write responses for each group on the board and total up what the class thinks the monthly expenses will be. Ask students to visualize all of the risks they or their family could encounter in a normal day. (Statistics such as http://www.census.gov/compendia /statab/2012/tables/12s1109.pdf help determine level of risk.) During the 1st week of school Vocabulary/Personal Word Walls Multiple Intelligences Guide Copyright © Texas Education Agency, 2013. All rights reserved. 4 ialist Kinesthetic/ Logical/ Interpersonal Intrapersonal Bodily Mathematical Musical/Rhythmic Naturalist Verbal/Linguistic Visual B. Assess your health‐ medical concerns C. Analyze your income and expenses‐ savings, emergency fund, etc. D. Look at your lifestyle‐ adventurous, sports, hobbies, etc. VI. Risk Tolerance A. Rutgers Risk Tolerance quiz B. Applies toward your attitude about finances, including insurance VIII. Assessing Value of Risks‐ Routine A. Do you have a large or small car payment? B. What is the age and condition of your automobile(s)? C. Would you be able to rent or replace a car in the event of an accident? D. Look at car valuation sites such as Kelly Blue Book or Edmunds to determine the value of your car IX. X. Explain that you may pay premiums for twenty years and never have a claim. That is the chance you take when you purchase insurance. Assessing Value of Risks‐ Health A. Any existing health conditions? B. What if you became ill and had to go to the doctor or emergency room? C. What if you had to have surgery? D. Research the costs of any of these events You can go to the following website and check out some of the statistics: http://www.census.gov/compendia /statab/2012/tables/12s1107.pdf (statistics on auto accidents by vehicle type). Statistics like these contribute toward an informed assessment of your risk. Generally, younger people are in better health, so health insurance may cost less. Assessing Value of Risks‐ Income and Expenses Word Walls Multiple Intelligences Guide Copyright © Texas Education Agency, 2013. All rights reserved. 5 ialist Kinesthetic/ Logical/ Interpersonal Intrapersonal Bodily Mathematical Musical/Rhythmic Naturalist Verbal/Linguistic Visual A. Calculate your income and expenses per month B. Do you have money in savings? C. Do you have an emergency fund to cover three to six months of expenses? D. Would you be able to cut expenses or find additional income if you lost a job? XI. XII. Assessing Value of Risks‐ Lifestyle A. Do you have hobbies that require expensive equipment? B. Are you adventurous or do you play sports? C. What if you broke a bone doing any activities? D. What if your equipment was stolen? Assessment Methods A. Rates can be determined based upon prior occurrence of similar events and comparison of similar losses B. Risk can also be shared. For example, in the event of tornado damage in your area—and your home is spared—you will still share the risk through increased insurance rates C. Credit‐based scoring system‐ a higher credit score could mean lower insurance rates D. National Vital Statistics Reports available through the Centers for Disease Control‐ shows data used by actuaries in assessing premiums If they have a job or get allowance, have students calculate the difference between how much money they get and their expenses. For example, include lunch money, gas, movies, or cell phone expenses. Then imagine if they were older and lost their job. Hobbies and sports can also be dangerous or expensive. Discuss the risks involved. Is there a risk of them getting an injury playing the sport? Is there a risk of equipment being stolen or damaged? Because the insurance company does not know you or how responsible you may be, they have to use other measures to assess risk. Ask students if they think that is fair or if they should let you prove yourself first. Copyright © Texas Education Agency, 2013. All rights reserved. 6 Multiple Intelligences Guide Existentialist Interpersonal Intrapersonal Kinesthetic/ Logical/ Bodily Mathematical Musical/Rhythmic Naturalist Verbal/Li E. U. S. Census Bureau‐ shows statistics on health, income, and assets (such as car and home ownership) XIII. Statistical Methods A. Poisson distribution‐ measures the number of events that occur during a specific time period B. Stochastic models‐ uses past experiences to predict an estimate of value C. Frequency distribution‐ can be a graphical distribution of data or a table (for example, the number and severity of claims in a given period) D. Expected value concept‐ knowing that there will be claims on policies, insurance companies attempt to place a value on the gains it will make on policies in the future Discuss occupations that are considered risky and the types of risks that may be encountered. Statistical measures are the main way actuaries can quantify, or put a value on, risk. Some insurance companies are using credit scores to make risk assessment, which is geared more toward the individual than the statistics. XIV. What is an actuary? A. Actuaries use data and statistics to assess insurance risks and determine premiums. B. What they do 1. determine how reliable past experiences are as a predictor of actual performance 2. develop statistical models 3. look for variables that may affect actual statistics 4. consider inflation relative to future claims Copyright © Texas Education Agency, 2013. All rights reserved. 7 Multiple Intelligences Guide Existentialist Kinesthetic/ Logical/ Interpersonal Intrapersonal Bodily Mathematical Musical/Rhythmic Naturalist Verbal/Li 5. attempt to establish premiums XV. What are state risk pools? A. They are designed to provide 1. insurance to individuals who may find it difficult to acquire insurance unless it is very expensive 2. insurance that may be difficult to obtain because of certain pre‐ existing conditions or other health conditions 3. insurance if other eligibility requirements apply B. Covers medical and prescription expenses XVI. New Risks in the Insurance Industry‐ (E‐risk) A. Hacking‐ breaking into a computer network to alter it or access information B. Identity theft‐ unlawfully accessing and using someone else’s identity for financial profit C. Possible monetary damages 1. loss of wages 2. phone calls 3. postage 4. attorney fees 5. bank accounts D. Damages may be partially covered under homeowner’s insurance policy State risk pools are designed to help uninsured people become insured. They are not necessarily for those who cannot afford insurance. There are government programs for that group of people. People in state risk pools may be unable to obtain insurance for other reasons. The risk pools are only for health insurance, not auto, homeowner’s, or any other kind of insurance. Ask students if they have made online purchases or if they use social media. Discuss the dangers of putting personal information online. Have them search (on the Internet) for ideas to protect their identity, online and offline. As a class, discuss what they find out. Multiple Intelligences Guide Existentialist Interpersonal Intrapersonal Kinesthetic/ Logical/ Bodily Mathematical Musical/Rhythmic Naturalist Verbal/Li Copyright © Texas Education Agency, 2013. All rights reserved. 8 Application Guided Practice In pairs, have students come up with a list of at least 10 risks they would encounter in a normal day. Give them about five to seven minutes. Tell them the risks can be about anything. The risk can include anything from not doing well on a test that day to embarrassing yourself by dropping a tray at lunch. Ask for a volunteer to record the responses on the board or document camera. As responses are repeated, tally the number of responses for each risk. Next, circle each risk that the students are in control of and can avoid. Then, ask students how they can handle the risks that are circled. Now you can begin a discussion regarding whether people will avoid a risk, assume the risk, reduce the risk, or find other ways to deal with risk. Independent Practice Have students individually conduct Internet research and select an occupation that is considered risky. They should create a document stating the profession and list all of the potential risks of the job (and how those risks can be reduced and avoided). A student should tally the results of the selected occupations on the board so other students can see which ones are the most risky. Students should present their ideas as they are being recorded on the board. Summary Review Question #1: Answer #1: What is risk? Risk is the possibility of loss. Question #2: Answer #2: What is risk avoidance? Risk avoidance means avoiding, or not doing, the activity that creates the risk. Question #3: Answer #3: Which type of risk can affect whether or not you have a job? Economic risk can put a job in jeopardy—depending upon the company. Question #4: Answer #4: What does it mean to transfer risk? Transferring risk means that you let someone else (such as an insurance company) assume the risk for you. Question #5: Answer #5: What should be the first step in risk strategizing? Risks should first be identified. Evaluation Copyright © Texas Education Agency, 2013. All rights reserved. 9 Informal Assessment Any and all of the following can be used as informal assessments. Search online for insurance companies that have simulation games that students can play to see the effects of purchasing insurance (as opposed to the consequences of not purchasing insurance). Formal Assessment The following can be considered a formal evaluation : Risk Identification Document Assignment #1 Students are to create a document of their choice that will focus on at least three different risks that they either encounter now or will in the future. They will not only identify the risk, but assess their risk tolerance and explain their risk strategy for reducing the risk (at least two strategies for each identified risk). This document should show creativity. Actuary Career Research Assignment #2 Students will conduct research on careers related to Actuarial Science. A good resource is bls.gov. Click on Publications then on Occupational Outlook Handbook. They will create a two‐column table of the data. The left column will have headings similar to earnings, education and training, what they do, job outlook, and related jobs. The right column will contain the details explaining the topics on the left. Other information may also be included. Student Survey Assignment #3 Students are to create a survey to give to students and parents. This survey should include at least 10 questions of the students’ choosing. Questions can include topics such as: do they drive, have they had any tickets/how many, have they been in any car accidents, have they broken bones playing sports or doing hobbies, have they had any illnesses like the flu, and any other questions they would like to ask. They need to record the ages and gender for each person who participates. The students will then tally the results of their findings for each age group. It is okay if they only have the age group of high school students. They will report their findings on a poster or flipchart paper. They can also use charts or graphs to record their responses. The survey results should be easy to understand and creative in appearance. Then students should also include a risk assessment based on their survey findings. For example, if there are people who participate in risky sports or if there are people who have had speeding tickets or accidents. Enrichment Extension Students will interview either an actuary (if they can locate one) or a local insurance agent. They should ask questions regarding how they assess the risk of their clients and how they determine rates of their insurance. Do they use the Internet to determine risk level? Do they use credit scores? They will report their findings in the form of a one‐page report. Copyright © Texas Education Agency, 2013. All rights reserved. 10 Risk Assessment Insurance Operations Risk Identification Document Assignment #1 Student Name: CATEGORY ________________________________________ 20 15 8 1 Required Elements The document includes all required elements as well as additional information. All required elements are included in the document. All but one of the required elements is included in the document. Several required elements were missing. Graphics‐ Relevance All graphics are related to the topic and make it easier to understand. All graphics are All graphics related to the relate to the topic and most topic. make it easier to understand. Graphics do not relate to the topic. Attractiveness The document is exceptionally attractive in terms of design, layout, and neatness. The document is attractive in terms of design, layout, and neatness. The document is acceptably attractive though it may be a bit messy. The document is distractingly messy or very poorly designed. It is not attractive. Mechanics Capitalization and punctuation are correct throughout the document. There is one error in capitalization or punctuation. There are two errors in capitalization or punctuation. There are more than two errors in capitalization or punctuation. Knowledge Gained Student clearly understands the process of identifying risk and how to handle it. Student somewhat understands the process of identifying risk and how to handle it. Student is Student has no unclear about understanding of what constitutes the assignment. risks. Maximum Points Possible: 100 Student Points: __________ Copyright © Texas Education Agency, 2013. All rights reserved. 11 Risk Assessment Insurance Operations Actuary Career Research Assignment #2 Student Name: CATEGORY ________________________________________ 20 15 8 1 Attractiveness The table is exceptionally attractive in terms of design, layout, and neatness. The table is attractive in terms of design, layout, and neatness. The table is acceptably attractive though it may be a bit messy. The table is distractingly messy or very poorly designed. It is not attractive. Mechanics Capitalization and punctuation are correct throughout the table. There is one error in capitalization or punctuation. There are two errors in capitalization or punctuation. There are more than two errors in capitalization or punctuation. Required Elements The table includes all required elements as well as additional information. All required elements are included in the table. All but one of the Several required required elements were elements is missing. included in the table. Content‐ Accuracy At least five accurate facts are displayed on the table. Four accurate facts are displayed on the table. Two to three accurate facts are displayed on the table. Knowledge Gained Student thoroughly understands how to research careers. Student adequately understands how to research careers. Student Student did not understands do any research little about how into careers. to research careers on the Internet. Less than two accurate facts are displayed on the table. Maximum Points Possible: 100 Student Points: __________ Copyright © Texas Education Agency, 2013. All rights reserved. 12 Risk Assessment Insurance Operations Student Survey Assignment #3 Student Name: CATEGORY ________________________________________ 20 15 8 1 Attractiveness The poster is exceptionally attractive in terms of design, layout, and neatness. The poster is attractive in terms of design, layout, and neatness. The poster is acceptably attractive though it may be a bit messy. The poster is distractingly messy or very poorly designed. It is not attractive. Content‐ Accuracy At least 10 questions and results are displayed on the poster. Eight to nine questions and results are displayed on the poster. Five to seven questions and results are displayed on the poster. Less than five questions and results are displayed on the poster. Mechanics Capitalization and punctuation are correct throughout the poster. There is one error in capitalization or punctuation. There are two errors in capitalization or punctuation. There are more than two errors in capitalization or punctuation. Topic Survey questions are very much related to the topic of risk. One to two Three to four More than four survey questions questions are questions are are slightly off slightly off topic. unrelated to the topic. topic of risk or are missing. Risk Assessment Complete and thorough risk assessment included on the poster. A brief risk assessment is included on the poster. A vague risk assessment is included on the poster. No risk assessment is included on the poster. Maximum Points Possible: 100 Student Points: __________ Copyright © Texas Education Agency, 2013. All rights reserved. 13