Performance Indicators: Q3 2007/8
Profit & Loss
External Revenue by Segment
External Revenue Analysis
External Revenue Analysis - BT Global Services / Sales Order Value
External Revenue Analysis - BT Retail
External Revenue Analysis - BT Wholesale
External Revenue Analysis - Openreach
Summary Cost Analysis
Capital Expenditure
Total Call Volumes / Growth / Carrier Pre Select
Broadband / Local Loop Unbundling
Exchange Lines / Wholesale Line Rental
Average Revenue per Consumer Household / BT Together Packages / Active Customers / Mobility Connections
Q3 -2007/8
Q3 2007/8
BT Group Results - P&L
£m unless stated
Revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Group Revenue
2007/8
Q3
Restated
BT Group
2006/07
Q3
Restated
BT Group
1,965
2,146
1,205
1,318
7
(1,487)
5,154
1,848
2,108
1,361
1,326
2
(1,519)
5,126
20
27
215
402
344
489
19
1,469
1,449
175
360
379
480
45
1,439
1,412
Depreciation & amortisation of intangibles
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group Depreciation
193
111
224
166
38
732
Op Profit before leavers
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Underlying Group Op Profit before leavers
Underlying Group Op Profit post leavers
Leaver costs
EBITDA Before leavers
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group EBITDA Before leavers
Group EBITDA post leavers
Net Finance Costs
Share of post tax profits/losses of associates and joint ventures
Underlying PBT
Specific Items : Net gains (losses)
Reported PBT
Tax - Underlying
Tax on specific items
Tax rate
Net Income
Memo: Minority Interest
EPS before specific items
EPS after specific items
Proposed Dividend (p)
Average Number of Shares in Issue
Capital Expenditure
Net Debt
Better /
(worse)
%
6.3
1.8
(11.5)
(0.6)
250.0
(2.1)
0.5
2007/8
Q2
Restated
BT Group
2006/7
Q2
Restated
BT Group
1,883
2,126
1,256
1,307
5
(1,482)
5,095
1,725
2,061
1,362
1,290
4
(1,501)
4,941
43
33
22.9
11.7
(9.2)
1.9
(57.8)
2.1
2.6
186
387
362
471
42
1,448
1,405
169
358
376
470
45
1,418
1,385
172
115
229
177
48
741
(12.2)
3.5
2.2
6.2
20.8
1.2
179
106
210
170
28
693
22
291
120
323
(19)
737
717
3
245
150
303
(3)
698
671
633.3
18.8
(20.0)
6.6
533.3
5.6
6.9
(134)
(2)
581
(134)
447
(120)
38
20.7%
365
(62)
7
616
23
639
(150)
969
24.4%
1,458
5.7
4.5
5.6
17.6
8,037
863
10,175
8,284
815
8,796
-
(116.1)
(128.6)
(5.7)
(30.0)
20.0
(75.0)
1.8
(74.4)
(5.9)
(15.7)
Better /
(worse)
%
9.2
3.2
(7.8)
1.3
25.0
1.3
3.1
2006/07
Q1
Restated
Restated
1,815
2,047
1,318
1,321
7
(1,475)
5,033
1,714
2,054
1,328
1,271
6
(1,509)
4,864
8
24
10.1
8.1
(3.7)
0.2
(6.7)
2.1
1.4
178
331
375
482
59
1,425
1,417
162
300
383
484
57
1,386
1,362
155
105
225
178
40
703
(15.5)
(1.0)
6.7
4.5
30.0
1.4
171
109
209
181
39
709
7
281
152
301
14
755
712
14
253
151
292
5
715
682
(50.0)
11.1
0.7
3.1
180.0
5.6
4.4
(92)
(3)
617
(182)
435
(153)
57
24.8%
339
(55)
5
632
(3)
629
(155)
1
24.5%
475
(67.3)
(160.0)
(2.4)
(30.8)
1.3
5.7
4.2
5.40
8,108
799
9,618
5.7
5.7
5.10
8,308
812
8,079
0.0
(26.3)
5.9
1.6
(19.0)
-
(28.6)
Updated to reflect new organisational structure
Q3 - 2007/8
2007/8
Q1
Restated
BT Group
Page 1
Better /
(worse)
%
2006/07
FY
Restated
BT Group
2,025
2,123
1,335
1,336
5
(1,532)
5,292
7,312
8,346
5,386
5,223
17
(6,061)
20,223
63
147
9.9
10.3
(2.1)
(0.4)
3.5
2.8
4.0
270
363
373
497
34
1,537
1,474
776
1,381
1,511
1,931
181
5,780
5,633
147
104
222
175
55
703
(16.3)
(4.8)
5.9
(3.4)
29.1
(0.9)
191
121
232
177
52
773
665
445
908
707
195
2,920
7
222
166
301
20
716
708
15
196
161
309
2
683
659
(53.3)
13.3
3.1
(2.6)
900.0
4.8
7.4
79
242
141
320
(18)
764
701
111
936
603
1,224
(14)
2,860
2,713
(55)
(3)
650
(50)
600
(161)
169
24.8%
608
1
5.9
7.4
8,216
903
8,631
(46)
2
615
(19.6)
(250.0)
5.7
(2.4)
(6.6)
(70)
1
632
(31)
601
(155)
9
24.5%
455
1
5.8
5.5
10.00
8,265
905
7,914
(233)
15
2,495
(11)
2,484
(611)
979
24.5%
2,852
2
22.7
34.4
15.10
8,293
3,247
7,914
615
(151)
24.6%
464
5.6
5.6
8,314
715
7,727
5.9
(0.3)
(0.8)
3.9
16.7
2.3
3.5
2006/07
Q4
Restated
BT Group
-
31.0
5.4
32.1
(26.3)
(11.7)
EXTERNAL REVENUE BY SEGMENT
Major Corporate
Business
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
1,391
617
1,412
624
1,440
600
1,693
601
5,936
2,442
1,597
586
1,629
583
1,732
568
1,922
587
6,880
2,324
1,659
616
1,665
618
1,796
607
1,969
615
7,089
2,456
1,747
628
1,793
639
1,882
647
5,422
1,914
Consumer
1,416
1,410
1,400
1,373
5,599
1,324
1,336
1,324
1,312
5,296
1,252
1,257
1,310
1,305
5,124
1,231
1,289
1,292
3,812
Wholesale / Global Carrier
1,088
1,102
1,090
1,147
4,427
1,218
1,215
1,255
1,308
4,996
1,331
1,397
1,411
1,398
5,537
1,420
1,369
1,326
4,115
Other
7
6
6
6
25
6
4
3
5
18
6
4
2
5
17
7
5
7
19
Total
4,519
4,554
4,536
4,820
18,429
4,731
4,767
4,882
5,134
19,514
4,864
4,941
5,126
5,292
20,223
5,033
5,095
5,154
15,282
EXTERNAL REVENUE BY SEGMENT
YEAR-ON-YEAR GROWTH
Q1
Q2
Q4
Total
Q1
Q2
Q4
Total
Q1
Major Corporate
Business
14.8%
(5.0%)
15.4%
(6.6%)
20.3%
(5.3%)
13.5%
(2.3%)
15.9%
(4.8%)
6.4%
0.3%
4.5%
1.7%
5.8%
2.8%
4.5%
0.2%
5.3%
1.2%
5.3%
1.9%
Consumer
(6.5%)
(5.2%)
(5.4%)
(4.4%)
(5.4%)
(5.4%)
(5.9%)
(1.1%)
(0.5%)
(3.2%)
Wholesale / Global Carrier
11.9%
10.3%
15.1%
14.0%
12.9%
8.3%
13.9%
11.3%
5.9%
9.8%
n/m
n/m
n/m
n/m
n/m
n/m
n/m
n/m
n/m
Total Headline growth
4.7%
4.7%
7.6%
6.5%
5.9%
2.8%
3.7%
5.0%
Total excluding the impact of mobile termination and revenues from Infonet and Albacom
3.4%
2.5%
3.2%
4.7%
3.4%
2.8%
3.7%
5.0%
Other
2005/6
Q3
Updated to reflect new organisational structure
Q3 - 2007/8
Page 2
2006/7
Q3
2007/8
Q2
Q3
7.7%
3.4%
4.8%
6.6%
(1.7%)
2.5%
(1.4%)
6.7%
(2.0%)
(6.0%)
n/m
n/m
n/m
n/m
3.1%
3.6%
3.5%
3.1%
0.5%
3.1%
3.6%
3.5%
3.1%
0.5%
2004/5
EXTERNAL REVENUE ANALYSIS BT Group
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Networked IT Services
Broadband and LLU
Mobility
Other
634
186
43
73
699
199
49
86
738
253
55
89
995
292
58
101
3,066
930
205
349
899
314
66
106
914
350
69
106
1,038
374
75
120
1,214
421
82
134
4,065
1,459
292
466
981
454
71
135
1,001
486
72
177
1,117
520
73
170
1,287
556
78
196
4,386
2,016
294
678
1,061
540
75
139
1,120
543
93
158
1,222
550
89
153
Total New Wave
936
1,033
1,135
1,446
4,550
1,385
1,439
1,607
1,851
6,282
1,641
1,736
1,880
2,117
7,374
1,815
1,914
2,014
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
918
982
326
959
888
325
952
820
325
934
799
316
3,763
3,489
1,292
921
764
314
912
749
302
889
730
322
881
713
302
3,603
2,956
1,240
876
685
309
851
655
317
844
692
291
820
677
275
3,391
2,709
1,192
841
641
312
830
641
310
837
629
274
657
700
650
699
619
685
599
726
2,525
2,810
630
717
634
731
636
698
655
732
2,555
2,878
661
692
689
693
704
715
688
715
2,742
2,815
702
722
653
747
627
773
Total Traditional
3,583
3,521
3,401
3374
13,879
3,346
3,328
3,275
3283
13,232
3,223
3,205
3,246
3,175
12,849
3,218
3,181
3,140
Total Revenue
4,519
4,554
4,536
4,820
18,429
4,731
4,767
4,882
5,134
19,514
4,864
4,941
5,126
5,292
20,223
5,033
5,095
5,154
2005/6
EXTERNAL REVENUE ANALYSIS Year-on-year growth
Networked IT Services
Broadband and LLU
Mobility
Other
Total New Wave
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
Total Traditional
Total Revenue
2006/7
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
17.8%
68.8%
39.5%
45.2%
31.1%
10.7%
76.1%
29.6%
23.3%
25.2%
19.2%
47.8%
25.5%
34.8%
27.1%
15.2%
44.2%
34.5%
32.7%
23.5%
15.7%
56.9%
32.0%
33.5%
26.4%
9.1%
44.6%
7.6%
27.4%
18.5%
9.5%
38.9%
4.3%
67.0%
20.6%
7.6%
39.0%
(2.7%)
41.7%
17.0%
6.0%
32.1%
(4.9%)
46.3%
14.4%
7.9%
38.2%
0.7%
45.5%
17.4%
8.2%
18.9%
5.6%
3.0%
10.6%
11.9%
11.7%
29.2%
(10.7%)
10.3%
9.4%
5.8%
21.9%
(10.0%)
7.1%
0.3%
(17.5%)
(3.7%)
(4.9%)
(12.3%)
(7.1%)
(6.6%)
(11.0%)
(0.9%)
(5.7%)
(10.8%)
(4.4%)
(4.3%)
(13.1%)
(4.0%)
(4.9%)
(10.3%)
(1.6%)
(6.7%)
(12.6%)
5.0%
(5.1%)
(5.2%)
(9.6%)
(6.9%)
(5.0%)
(8.9%)
(5.9%)
(8.4%)
(3.9%)
(4.0%)
(6.4%)
1.0%
(2.5%)
(2.1%)
(2.2%)
(0.8%)
(9.1%)
(5.8%)
10.2%
(3.4%)
(3.9%)
6.3%
(1.4%)
(4.2%)
2.7%
(3.8%)
(4.9%)
9.3%
(0.6%)
(3.0%)
7.2%
(2.3%)
(4.0%)
4.9%
(3.5%)
(3.7%)
8.7%
(5.2%)
(3.7%)
10.7%
2.4%
(0.9%)
5.0%
(2.3%)
(3.3%)
7.3%
(2.2%)
(2.9%)
6.2%
4.3%
(0.2%)
(5.2%)
7.8%
(0.7%)
(10.9%)
8.1%
(3.3%)
3.4%
2.5%
3.2%
4.7%
3.4%
2.8%
3.7%
5.0%
3.1%
3.6%
3.5%
3.1%
0.5%
Year on year growth rate excludes the impact of mobile termination rate cuts and the acquisition of Infonet and Albacom
Q3 - 2007/8
2007/8
Page 3
2004/5
EXTERNAL REVENUE ANALYSIS Global Services
Networked IT Services
Broadband
Mobility
Other
2005/6
2007/8
2006/7
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
1,112
15
55
3,732
58
177
578
7
26
626
9
26
666
12
25
912
14
26
2,782
42
103
824
14
39
-
841
14
39
955
15
44
892
12
44
917
13
45
1,020
15
48
1,196
18
50
4,025
58
187
968
15
46
1,018
16
64
1101
15
64
-
-
-
-
-
-
-
-
-
Total New Wave
611
661
703
952
2,927
877
894
1,014
1,182
3,967
948
975
1,083
1,264
4,270
-
1,029
1,098
1,180
-
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
166
107
129
158
101
123
157
91
122
154
89
114
635
388
488
155
86
112
158
85
111
148
80
112
145
82
109
606
333
444
144
75
114
140
68
111
140
66
105
132
58
108
556
267
438
141
63
118
134
59
105
138
58
94
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
53
402
59
379
56
418
240
1,578
51
382
46
385
47
407
50
413
194
1,587
48
416
39
448
47
448
Other UK
Other Non UK
427
416
407
466
1,716
72
379
Total Traditional
829
798
777
823
3,227
804
809
778
810
3,201
766
750
765
761
3,042
786
785
785
1,440
1,459
1,480
1,775
6,154
1,681
1,703
1,792
1,992
7,168
1,714
1,725
1,848
2,025
7,312
1,815
1,883
1,965
287
332
330
385
1,334
386
399
405
414
1,604
1,727
1,791
1,810
2,160
7,488
2,067
2,102
2,197
2,406
8,772
Total Revenue
Memo: Internal Revenue
Total Global Services Reported Revenue(b)
-
-
1,714
1,725
Q1
Q2
-
-
1,848
2,025
Q3
Q4
7,312
1,815
1,883
1,965
Shading = not restated for proforma Openreach
(a) and (b) - See Memo info on following page
2006/7
Non-UK New Customers
2004/5
Global Services ORDER VALUE
223
200
2005/6
Q1
228
207
102
2007/8
Q2
Q3
128
2007/8
2006/7
Networked IT Services order intake
Other Order Intake
Q1
£m
1,276
571
Q2
£m
852
477
Q3
£m
1,235
926
Q4
£m
3,798
491
Q1
£m
2,359
466
Q2
£m
752
706
Q3
£m
1,194
1,203
Q4
£m
1,086
1,232
Q1
£m
1,041
739
Q2
£m
702
915
Q3
£m
1,516
986
Q4
£m
1,950
1,450
Q1
£m
918
776
Q2
£m
875
748
Q3
£m
1,339
552
Total Global Services order intake
1,847
1,329
2,161
4,289
2,825
1,458
2,397
2,318
1,780
1,617
2,502
3,400
1,694
1,623
1,891
2005/6
Q2
Q3
£m
£m
8,144
8,103
2,589
2,866
Q4
£m
5,391
3,607
Q1
£m
4,073
3,880
2006/7
Q2
Q3
£m
£m
4,023
4,345
4,089
3,872
Q4
£m
5,209
4,090
Q1
£m
5,086
4,127
2007/8
Q2
£m
5,259
3,960
Q3
£m
5,082
3,526
8,998
7,953
9,299
9,213
9,219
8,608
ROLLING 12 MONTHS
Global Services ORDER VALUE
Networked IT Services order intake
Other Order Intake
Total Global Services Rolling 12 month
order intake
Q1
£m
8,244
2,360
10,604
10,733
10,969
Updated to reflect new organisational structure
Q3 - 2007/8
Page 3a - Global Services
8,112
8,217
2004/5
EXTERNAL REVENUE ANALYSIS Retail
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Networked IT Services
Broadband
Mobility
Other
56
108
17
14
73
111
23
18
72
131
30
19
83
146
32
26
284
496
102
77
75
159
27
17
73
176
30
26
83
185
31
29
102
198
27
44
333
718
115
116
89
207
27
48
84
213
27
89
97
219
25
83
91
239
28
97
361
878
107
317
93
247
29
61
102
265
29
92
121
273
25
82
Total New Wave
195
225
252
287
959
278
305
328
371
1,282
371
413
424
455
1,663
430
488
501
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
752
875
43
801
787
47
795
729
48
780
710
35
3,128
3,101
173
766
678
41
754
664
41
741
650
41
736
631
35
2,997
2,623
158
732
610
34
711
587
36
704
626
33
687
618
31
2,834
2,441
134
700
578
32
696
582
32
699
571
32
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Other
266
277
272
254
1,069
260
272
257
253
1,042
258
260
259
251
1,028
250
254
271
Total Traditional
1,936
1,912
1,844
1,779
7,471
1,745
1,731
1,689
1,655
6,820
1,634
1,594
1,622
1,587
6,437
1,560
1,564
1,573
Total External Revenue
2,131
2,137
2,096
2,066
8,430
2,023
2,036
2,017
2,026
8,102
2,005
2,007
2,046
2,042
8,100
1,990
2,052
2,074
Memo: Internal Revenue
53
68
64
83
268
97
100
99
109
405
49
54
62
81
246
57
74
72
2,184
2,205
2,160
2,149
8,698
2,120
2,136
2,116
2,135
8,507
2,054
2,061
2,108
2,123
8,346
2,047
2,126
2,146
Total Retail Reported Revenue
Shading = not restated for proforma Openreach
Updated to reflect new organisational structure
Q3 - 2007/8
Page 3b - Retail
2004/5
EXTERNAL REVENUE ANALYSIS Wholesale
Networked IT Services
Broadband
Mobility
Other
Q1
£m
Q2
£m
Q3
£m
2005/6
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2006/7
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Total
£m
Q1
£m
Q2
£m
71
59
79
68
110
70
132
75
392
272
130
89
147
80
152
91
159
90
588
350
186
87
189
88
200
87
196
99
771
361
175
Total New Wave
130
147
180
207
664
219
227
243
249
938
273
277
287
295
1,132
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
154
155
155
167
631
161
150
169
158
638
161
170
153
136
657
-
650
-
619
-
599
-
2,525
-
588
-
587
-
575
-
582
-
2,332
-
575
596
601
Total Traditional
811
805
774
766
3,156
749
737
744
740
2,970
736
766
Total External Revenue
941
952
954
973
3,820
968
964
987
989
3,908
1,009
Memo: Internal Revenue
1,332
1,311
1,318
1,314
5,275
847
849
861
879
3,435
Total Wholesale Reported Revenue
2,273
2,263
2,272
2,287
9,095
1,815
1,813
1,848
1,868
7,344
Shading = not restated for proforma Openreach
Updated to reflect new organisational structure
Q3 - 2007/8
Page 3c - Wholesale
Q3
£m
78
158
66
149
71
253
224
220
620
162
173
148
585
2,357
-
595
550
522
-
754
721
2,977
757
723
670
1,043
1,041
1,016
4,109
1,010
947
890
319
319
320
319
1,277
308
309
315
1,328
1,362
1,361
1,335
5,386
1,318
1,256
1,205
2005/6
EXTERNAL REVENUE ANALYSIS Openreach
Q1
£m
Q2
£m
2006/7
Q3
£m
Q4
£m
Total
£m
Networked IT Services
LLU
Mobility
Other
11
-
13
-
22
-
49
-
Total New Wave
11
13
22
Q1
£m
Q2
£m
2007/8
Q3
£m
Q4
£m
Total
£m
49
-
71
-
86
-
103
-
49
95
95
49
71
86
Q1
£m
Q2
£m
Q3
£m
103
-
104
-
113
-
103
309
309
103
104
113
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
-
-
-
-
-
-
-
-
-
-
-
-
-
42
-
47
-
61
-
73
-
223
-
81
-
91
-
103
-
101
-
376
-
108
-
104
-
105
-
Total Traditional
42
47
61
73
223
81
91
103
101
376
108
104
105
Total Revenue
53
60
83
122
318
130
162
189
204
685
211
208
218
Memo: Internal Revenue
1,241
1,211
1,195
1,177
4,824
1,141
1,128
1,137
1,132
4,538
1,110
1,099
1,100
Total Openreach Reported Revenue
1,294
1,271
1,278
1,299
5,142
1,271
1,290
1,326
1,336
5,223
1,321
1,307
1,318
Openreach only restated for 2005/6
Updated to reflect new organisational structure
Q3 - 2007/8
Page 3d - Openreach
2004/5
Summary Cost Analysis
Q1
£m
Q2
£m
Staff costs before leaver costs
1,070
102
Staff costs (including leaver costs)
Other operating costs^
Leaver costs
Own work capitalised^
Sub total
2005/6
1,065
1,098
1,155
4,388
1,156
1,210
1,226
1,241
4,833
1,256
1,274
1,282
1,264
5,076
1,299
1,297
8
12
44
166
6
37
23
67
133
24
33
27
63
147
8
43
20
1,172
1,073
1,110
1,199
4,554
1,162
1,247
1,249
1,308
4,966
1,280
1,307
1,309
1,327
5,223
1,307
1,340
1,293
1,285
1,371
1,370
1,502
5,528
1,406
1,395
1,453
1,633
5,887
1,437
1,442
1,593
1,687
6,159
1,501
1,561
1,649
2,285
(206)
2,238
(169)
2,311
(175)
2,526
Q1
£m
(722)
Q2
£m
(161)
9,360
2,407
Q3
£m
(159)
Q4
£m
(179)
Total
£m
(175)
2,483
2,523
2,766
(674)
Q1
£m
Q2
£m
(171)
Q3
£m
2007/8
Q4
£m
(172)
Total
£m
2006/7
Q3
£m
(175)
Q4
£m
(186)
Total
£m
(186)
(718)
Q1
£m
Q2
£m
(187)
Q3
£m
(192)
1,273
(177)
10,179
2,546
2,574
2,716
2,828
10,664
2,621
2,709
2,765
POLO's
988
964
880
893
3,725
1,009
989
1,032
1,015
4,045
1,006
1,034
1,051
1,071
4,162
1,062
1,054
1,023
Depreciation and amortisation
700
704
695
745
2,844
706
690
707
770
2,873
700
700
737
770
2,907
706
681
727
-
-
-
-
-
3
2
3
3
11
3
3
4
3
13
3
12
5
3,973
3,906
3,886
4,164
15,929
4,125
4,164
4,265
4,554
17,108
4,255
4,311
4,508
4,672
17,746
4,392
4,456
4,520
Q1
Q2
Q3
Q4
Q1
Q2
Q3
k
k
k
k
k
k
£m
103.1
103.0
103.4
104.4
106.4
105.6
107.4
0.2
-
0.1
1.1
0.9
0.2
1.7
Amortisation of acquired intangibles
Total costs*
^ 2005/6 restated to exclude external software development related activity from both Other Operating Costs and Own Work Capitalised
* Under IFRS basis and before specific items
2006/7
FTE
Headline FTE
FTE increase in the quarter due to acquisitions
Q3 - 2007/8
Page 4
2007/8
Capital Expenditure
2004/5
Q3
Q4
Q1
Q2
£m
£m
£m
Transmission Equipment
Exchange Equipment
Other Network Equipment
Computers and Office Equipment
Software
Motor Vehicles and Other
Land and Buildings
357
41
141
27
97
21
10
392
36
155
28
147
30
15
Total
694
803
2005/6
Q3
Q4
Total
Q1
Q2
2006/7
Q3
Q4
Total
Q1
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
356
21
134
26
174
29
19
353
23
283
72
182
34
26
1,429
80
727
138
592
108
68
297
14
160
28
180
14
22
297
39
229
22
202
13
10
303
24
214
30
219
8
17
312
41
251
69
206
14
12
1,209
118
854
149
807
49
61
289
31
260
34
257
15
17
279
24
306
21
153
10
6
267
13
304
71
196
5
7
759
973
3,142
715
812
815
905
3,247
903
799
863
Total
Q1
Q2
£m
£m
£m
£m
£m
401
40
159
25
94
35
16
338
26
193
13
106
45
23
1,488
143
648
93
444
131
64
373
18
162
22
99
31
11
347
18
148
18
137
14
12
770
744
3,011
716
694
2007/8
Q2
Q3
By Category
Q3 - 2007/8
Page 5
2004/5
Total Fixed Network Calls
2005/6
Q1
Q2
2006/7
Q3
Q4
Q1
Q2
Q3
2007/8
Quarterly Minutes (billions)
Q1
Q2
Q3
Q4
Q4
Q1
Q2
Q3
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
10.93
2.21
13.13
10.13
2.20
12.33
9.33
2.13
11.46
8.68
2.08
10.76
7.51
2.13
9.64
6.86
2.08
8.94
6.20
2.02
8.22
5.87
1.99
7.86
5.00
1.99
6.99
4.37
1.98
6.35
3.95
1.92
5.87
3.93
1.89
5.82
3.38
1.84
5.22
3.12
1.79
4.91
2.77
1.67
4.44
Local
National
International
Total Geographic
10.61
5.53
0.52
16.66
10.34
5.51
0.52
16.37
10.42
5.46
0.52
16.40
10.15
5.33
0.50
15.98
9.53
5.09
0.49
15.11
9.02
4.90
0.48
14.40
9.15
4.87
0.47
14.49
9.01
4.87
0.47
14.35
8.20
4.47
0.45
13.12
7.93
4.42
0.45
12.80
8.10
4.45
0.46
13.01
8.07
4.45
0.47
12.99
7.41
4.15
0.46
12.02
7.10
4.07
0.46
11.63
6.97
3.92
0.45
11.33
Total Retail
29.79
28.70
27.86
26.74
24.75
23.34
22.71
22.21
20.11
19.15
18.88
18.81
17.24
16.54
15.77
Freephone and FRIACO
20.88
18.55
16.71
15.84
12.83
9.90
8.38
7.16
5.96
4.75
5.22
4.03
3.42
3.20
2.75
BT Group Originating Calls*
50.67
47.25
44.57
42.58
37.58
33.24
31.09
29.37
26.07
23.90
24.10
22.84
20.65
19.74
18.52
* Excluding Payphones and Directories (c0.3bn mins/qtr)
2004/5
Total Fixed Network Calls
Quarterly Year on Year Minutes Change
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
(22)%
(7)%
(19)%
(22)%
(7)%
(20)%
(25)%
(7)%
(23)%
(30)%
(8)%
(27)%
(31)%
(4)%
(27)%
(32)%
(6)%
(27)%
(34)%
(5)%
(28)%
(32)%
(4)%
(27)%
(33)%
(7)%
(28)%
(36)%
(5)%
(29)%
(36)%
(5)%
(29)%
(33)%
(5)%
(26)%
(32)%
(8)%
(25)%
(29)%
(10)%
(23)%
(30)%
(13)%
(24)%
Local
National
International
Total Geographic
(12)%
(10)%
(7)%
(11)%
(11)%
(10)%
(6)%
(11)%
(12)%
(10)%
(7)%
(11)%
(14)%
(12)%
(9)%
(13)%
(10)%
(8)%
(6)%
(9)%
(13)%
(11)%
(7)%
(12)%
(12)%
(11)%
(9)%
(12)%
(11)%
(9)%
(8)%
(10)%
(14)%
(12)%
(8)%
(13)%
(12)%
(10)%
(6)%
(11)%
(11)%
(9)%
(2)%
(10)%
(10)%
(9)%
0%
(9)%
(10)%
(7)%
3%
(8)%
(11)%
(8)%
2%
(9)%
(14)%
(12)%
(3)%
(13)%
Total Retail
(15)%
(15)%
(16)%
(19)%
(17)%
(19)%
(18)%
(17)%
(19)%
(18)%
(17)%
(15)%
(14)%
(14)%
(16)%
Freephone and FRIACO
(10)%
(16)%
(25)%
(33)%
(39)%
(47)%
(50)%
(55)%
(54)%
(52)%
(38)%
(44)%
(43)%
(33)%
(47)%
BT Group Originating Calls*
(13)%
(15)%
(20)%
(25)%
(26)%
(30)%
(30)%
(31)%
(31)%
(28)%
(22)%
(22)%
(21)%
(17)%
(23)%
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
3,723
4,169
4,571
4,909
5,291
5,554
5,779
6,067
6,335
6,397
6,314
6,212
6,138
5,782
5,893
424
446
402
338
382
263
225
288
268
62
(83)
(102)
Number of users*
Net adds in quarter
2005/6
2004/5
CPS Volumes ('000)
* CPS numbers include those customers who have migrated from Indirect Access
Q3 - 2007/8
Page 6
2006/7
2007/8
(74)
(356)
111
2004/5
Broadband ('000)
2005/6
2006/7
2007/8
Product Group Summary
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Retail
Business Broadband (Incl. Major Corporates)
Residential Broadband
Plusnet and Brightview
319
783
352
931
408
1,101
441
1,339
473
1,508
506
1,661
547
1,863
584
2,084
613
2,213
647
2,333
675
2,544
706
2,758
195
733
2,904
196
753
3,052
269
770
3,200
282
Total Broadband
Broadband Net adds in quarter
1,102
135
1,283
181
1,509
226
1,780
271
1,981
201
2,167
186
2,410
243
2,668
258
2,826
158
2,980
154
3,219
239
3,659
245
3,834
175
4,074
178
Retail Share of DSL + LLU Net Adds
28%
30%
25%
32%
28%
27%
30%
30%
30%
25%
34%
32%
38%
37%
Retail Share of DSL + LLU Installed Base
41%
39%
36%
35%
34%
33%
33%
33%
33%
32%
32%
34%
34%
35%
35%
BT Wholesale
Total Wholesale Broadband
Net adds in quarter
External Wholesale
Net adds in quarter
2,687
472
1585
337
3,294
607
2,011
426
4,182
888
2,673
662
5,023
841
3,243
570
5,713
690
3732
489
6,348
635
4,181
449
7,078
730
4,668
487
7,760
682
5,092
424
8,071
311
5245
153
8,439
368
5,459
214
8,679
240
5,460
1
8,827
148
5,168
(97)
8,772
(55)
4,938
(230)
8,480
(292)
4,405
(470)
8,457
(23)
4,205
(200)
BT Openreach
External LLU Volumes ('000)
Full and Shared loops
Net adds in quarter
BT Group
Total DSL + LLU
Net adds in quarter
14
3
2,701
475
20
6
3,314
613
28
8
4,210
896
41
13
5,064
854
72
31
5,785
721
122
50
6,470
685
1 Net adds excludes the acquisition of Plusnet (195k customers)
2
Net adds excludes the acquisition of Brightview (63k customers)
3
Adjusted for the impact of Plusnet and Brightview acquisitions by Retail
Broadband numbers adjusted from Dec-04. This is due to all data now being sourced from equivalent BT Wholesale systems
and also from the inclusion of BT own use and test lines
Q3 - 2007/8
Page 7
192
70
7,270
800
356
164
8,116
846
580
224
8,651
535
838
258
9,277
626
1,295
457
9,974
697
1,910
615
10,737
763
1
1
3
2,424
514
11,195
459
2
2
3
4,251
177
35%
3,195
771
3,729
534
11,674
479
12,186
511
Exchange Lines ('000)
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Business PSTN
Business ISDN
Total Business
5,260
3,476
8,736
5,148
3,452
8,600
5,043
3,413
8,456
4,976
3,382
8,358
4,895
3,311
8,206
4,789
3,254
8,043
4,735
3,207
7,942
4,645
3,152
7,797
4,558
3,100
7,658
4,473
3,040
7,513
4,390
2,987
7,377
4,330
2,934
7,264
4,271
2,887
7,158
4,190
2,828
7,018
4,136
2,762
6,898
Residential PSTN
Residential ISDN
Total Residential
19,554
198
19,752
19,497
170
19,667
19,467
140
19,607
19,405
115
19,520
19,086
93
19,179
18,701
74
18,775
18,360
61
18,421
17,863
49
17,912
17,219
41
17,260
16,836
35
16,871
16,729
24
16,753
16,634
2
16,636
16,485
1
16,486
16,247
1
16,248
16,049
1
16,050
Total PSTN
Total ISDN
24,814
3,674
24,645
3,622
24,510
3,553
24,381
3,497
23,981
3,404
23,490
3,328
23,095
3,268
22,508
3,201
21,777
3,141
21,309
3,075
21,119
3,011
20,964
2,936
20,756
2,888
20,437
2,829
20,185
2,763
Total Retail Lines
28,488
28,267
28,063
27,878
27,385
26,818
26,363
25,709
24,918
24,384
24,130
23,900
23,644
23,266
22,948
Product Group Summary
BT Retail
BT Openreach
External WLR ('000)
Analogue lines / ISDN Channels
Net adds in quarter
Total Exchange Lines
Q3 - 2007/8
491
114
28,979
630
139
28,897
825
195
28,888
1,026
201
28,904
1,450
424
28,835
1,882
432
28,700
Page 8
2,333
451
28,696
2,874
541
28,583
3,557
683
28,475
4,003
446
28,387
4,193
190
28,323
4,227
34
28,127
4,285
58
27,929
4,366
80
27,632
4,528
163
27,476
Average Revenue per Consumer Household *
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
Annual revenue
265
261
258
254
252
251
250
251
253
254
258
262
266
271
273
Contracted**
59%
60%
62%
64%
65%
66%
67%
67%
68%
69%
68%
68%
68%
68%
69%
Non-contracted
41%
40%
38%
36%
35%
34%
33%
33%
32%
31%
32%
32%
32%
32%
31%
* Rolling 12 month consumer revenue, less mobile polos,
divided by average number of primary lines
** Includes line rental, broadband, select services and packages.
BT Together Packages ('000)
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Total
8,991
17,617
17,599
17,560
17,268
16,914
16,609
16,158
15,563
15,229
15,165
15,109
14,950
14,801
14,640
Option 1
Option 2
Option 3
BTT Local
5,609
1,250
433
1,699
14,270
1,269
515
1,563
14,314
1,290
556
1,439
14,326
1,317
582
1,335
14,119
1,344
582
1,223
13,836
1,387
575
1,116
13,600
1,409
573
1,027
13,192
1,442
586
938
12,630
1,478
598
857
11,997
1,785
681
766
11,665
2,025
774
701
11,391
2,257
835
626
11,104
2,382
884
580
10,834
2,467
961
539
10,572
2,559
1,006
503
Active Customers ('000)
2004/5
Total
Movement
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
15,408
15,128
14,878
14,712
14,398
14,144
13,970
13,685
13,382
13,272
13,309
13,209
13,044
12,821
12,557
(331)
(280)
(250)
(166)
(314)
(254)
(174)
(285)
(303)
(110)
37
(100)
(165)
(223)
(264)
BT Mobility Connections ('000)
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Total
215
305
341
372
370
350
334
341
337
329
313
314
316
327
321
Business + Corporate
Consumer
127
88
144
161
162
179
185
187
196
174
204
146
209
125
214
127
219
118
223
106
215
98
227
87
229
87
237
91
235
86
Q3 - 2007/8
Page 9