Performance Indicators - Q1 2007/8
Page
Profit & Loss
1
External Revenue by Segment
2
External Revenue Analysis
3
External Revenue Analysis - BT Global Services / Sales Order Value
3a (1)
External Revenue Analysis - BT Global Services - Memo Information
3a (2)
External Revenue Analysis - BT Retail
3b
External Revenue Analysis - BT Wholesale
3c
External Revenue Analysis - Openreach
3d
Summary Cost Analysis
4
Capital Expenditure
5
Total Call Volumes / Growth / Carrier Pre Select / Market Share
6
Broadband / Local Loop Unbundling
7
Exchange Lines / Wholesale Line Rental
8
Average Revenue per Consumer Household / BT Together Packages / Active Customers / Mobility Connections
9
Q1 -2007/8
Keeping BT ahead of the game
Q1 07/08
BT Group Results - P&L
£m unless stated
Revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Group Revenue
2007/08
Q1
Actual
BT Group
2006/07
Q1
Actual
Restated
2,256
2,059
1,866
1,310
7
(2,465)
5,033
2,155
2,068
1,847
1,259
6
(2,471)
4,864
8
24
235
198
483
471
30
1,417
211
180
477
470
24
1,362
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group Depreciation
164
42
285
181
37
709
Op Profit Inc. leaver costs
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Underlying Group Op Profit
Leaver costs
EBITDA Inc. leaver costs
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group EBITDA
Better /
(worse)
%
4.7
(0.4)
1.0
4.1
16.7
0.2
3.5
2006/07
FY
Actual
BT Group
2005/06
FY
Restated
BT Group
%
9,106
8,414
7,584
5,177
17
(10,075)
20,223
8,772
8,507
7,343
5,142
18
(10,268)
19,514
147
133
11.4
10.0
1.3
0.2
25.0
4.0
968
845
1,922
1,884
14
5,633
926
716
1,861
1,983
31
5,517
4.5
18.0
3.3
(5.0)
(54.8)
2.1
148
40
285
175
55
703
(10.8)
(5.0)
0.0
(3.4)
32.7
(0.9)
675
171
1,198
707
169
2,920
638
147
1,102
800
197
2,884
(5.8)
(16.3)
(8.7)
11.6
14.2
(1.2)
71
156
198
290
(7)
708
63
140
192
295
(31)
659
12.7
11.4
3.1
1.7
77.4
7.4
293
674
724
1,177
(155)
2,713
288
569
759
1,183
(166)
2,633
1.7
18.5
(4.6)
0.5
6.6
3.0
(55)
(3)
650
(50)
600
(161)
169
24.8%
608
1
5.9
7.4
8,216
903
8,631
(46)
2
615
(19.6)
(250.0)
5.7
(2.4)
(6.6)
(233)
15
2,495
(11)
2,484
(611)
979
24.5%
2,852
2
22.7
34.4
8,293
3,247
7,914
(472)
16
2,177
(137)
2,040
(533)
41
24.5%
1,548
1
19.5
18.4
50.6
(6.3)
14.6
21.8
(14.6)
84.2
-
3.8
(1.1)
3.3
0.7
(5.6)
1.9
3.6
-
Depreciation & amortisation of intangibles
Net Finance Costs
Share of post tax profits/(losses) of associates and joint ventures
Underlying PBT
Specific Items : Net gains (losses)
Reported PBT
Tax - Underlying
Tax on specific items
Tax rate
Net Income
Memo: Minority Interest
EPS before specific items
EPS after specific items
Proposed Dividend
Average Number of Shares in Issue
Capital Expenditure
Net Debt
Q1 - 2007/8
615
(151)
24.6%
464
5.6
5.6
8,314
715
7,727
31.0
5.4
32.1
(26.3)
(11.7)
8,422
3,142
7,534
Headlines
Better /
(worse)
16.4
87.0
(3.3)
(5.0)
Page 1
Revenue up 3.5% - 14th consecutive quarter of revenue growth
Traditional Revenue maintained
New Wave Revenue UP 11%
Growth in 3 out of 4 customer segments
EBITDA* up 2.8% - 6th consecutive quarter of EBITDA growth
EBITDA up 4.0% - post leavers
PBT* up 3.0% - 9th consecutive quarter of BPT growth
PBT up 5.7% - post leavers
Earnings per share* up 3% - 21st consecutive quarter of EPS growth
Earnings per share up 5.4% - post leavers
IAS19 Pension Surplus £2bn pre tax
* before specific item and leavers costs
2004/5
EXTERNAL REVENUE BY SEGMENT
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
1,391
617
1,416
1,088
7
4,519
1,412
624
1,410
1,102
6
4,554
1,440
600
1,400
1,090
6
4,536
1,693
601
1,373
1,147
6
4,820
5,936
2,442
5,599
4,427
25
18,429
1,597
586
1,324
1,218
6
4,731
1,629
583
1,336
1,215
4
4,767
1,732
568
1,324
1,255
3
4,882
1,922
587
1,312
1,308
5
5,134
6,880
2,324
5,296
4,996
18
19,514
1,699
588
1,252
1,319
6
4,864
1,703
593
1,257
1,384
4
4,941
1,833
584
1,310
1,397
2
5,126
2,009
588
1,305
1,385
5
5,292
7,244
2,353
5,124
5,485
17
20,223
1,785
601
1,231
1,409
7
5,033
EXTERNAL REVENUE BY SEGMENT
HEADLINE YEAR-ON-YEAR GROWTH
Q1
Q2
Q4
Total
Q1
Q2
Q4
Total
Major Corporate
Business
Consumer
Wholesale / Global Carrier
Other
Total
14.8%
(5.0%)
(6.5%)
11.9%
n/m
4.7%
15.4%
(6.6%)
(5.2%)
10.3%
n/m
4.7%
6.4%
0.3%
(5.4%)
8.3%
n/m
2.8%
4.5%
1.7%
(5.9%)
13.9%
n/m
3.7%
Major Corporate
Business
Consumer
Wholesale / Global Carrier
Other
Total
Q1 - 2007/8
Page 2
2005/6
Q3
20.3%
(5.3%)
(5.4%)
15.1%
n/m
7.6%
13.5%
(2.3%)
(4.4%)
14.0%
n/m
6.5%
15.9%
(4.8%)
(5.4%)
12.9%
n/m
5.9%
2006/7
Q3
5.8%
2.8%
(1.1%)
11.3%
n/m
5.0%
4.5%
0.2%
(0.5%)
5.9%
n/m
3.1%
5.3%
1.2%
(3.2%)
9.8%
n/m
3.6%
2007/8
Q1
5.1%
2.2%
(1.7%)
6.8%
n/m
3.5%
2004/5
EXTERNAL REVENUE ANALYSIS
- BT Group
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Networked IT Services
Broadband and LLU
Mobility
Other
634
186
43
73
699
199
49
86
738
253
55
89
995
292
58
101
3,066
930
205
349
899
314
66
106
914
350
69
106
1,038
374
75
120
1,214
421
82
134
4,065
1,459
292
466
981
454
71
135
1,001
486
72
177
1,117
520
73
170
1,287
556
78
196
4,386
2,016
294
678
1,061
540
75
139
1,061
540
75
139
Total New Wave
936
1,033
1,135
1,446
4,550
1,385
1,439
1,607
1,851
6,282
1,641
1,736
1,880
2,117
7,374
1,815
1,815
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
918
982
326
959
888
325
952
820
325
934
799
316
3,763
3,489
1,292
921
764
314
912
749
302
889
730
322
881
713
302
3,603
2,956
1,240
876
685
309
851
655
317
844
692
291
820
677
275
3,391
2,709
1,192
841
641
312
841
641
312
657
700
650
699
619
685
599
726
2,525
2,810
630
717
634
731
636
698
655
732
2,555
2,878
661
692
689
693
704
715
688
715
2,742
2,815
702
722
702
722
Total Traditional
3,583
3,521
3,401
3374
13,879
3,346
3,328
3,275
3283
13,232
3,223
3,205
3,246
3,175
12,849
3,218
3,218
Total Revenue
4,519
4,554
4,536
4,820
18,429
4,731
4,767
4,882
5,134
19,514
4,864
4,941
5,126
5,292
20,223
5,033
5,033
Q1 - 2007/8
Page 3
2004/5
EXTERNAL REVENUE ANALYSIS Global Services
2005/6
2007/8
2006/7
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Networked IT Services
Broadband and LLU
Mobility
Other
578
7
26
-
626
9
26
-
666
12
25
-
912
14
26
-
2,782
42
103
-
824
14
39
-
841
14
39
-
955
15
44
-
1,112
15
55
-
3,732
58
177
-
898
14
45
-
923
15
46
-
1,026
17
49
-
1,201
20
52
4,048
66
192
-
973
17
48
-
973
17
48
-
Total New Wave
611
661
703
952
2,927
877
894
1,014
1,182
3,967
957
984
1,092
1,273
4,306
1,038
1,038
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other (a)
166
107
129
158
101
123
157
91
122
154
89
114
635
388
488
155
86
112
158
85
111
148
80
112
145
82
109
606
333
444
157
82
117
152
74
114
152
72
108
145
66
110
606
294
449
155
70
120
155
70
120
427
416
407
466
1,716
451
455
438
474
1,818
441
439
461
471
1,812
470
470
Total Traditional
829
798
777
823
3,227
804
809
778
810
3,201
797
779
793
792
3,161
815
815
1,440
1,459
1,480
1,775
6,154
1,681
1,703
1,792
1,992
7,168
1,754
1,763
1,885
2,065
7,467
1,853
1,853
287
332
330
385
1,334
386
399
405
414
1,604
401
394
406
438
1,639
403
403
1,727
1,791
1,810
2,160
7,488
2,067
2,102
2,197
2,406
8,772
2,155
2,157
2,291
2,503
9,106
2,256
2,256
Q1
Q2
Total Revenue
Memo: Internal Revenue
Total Global Services Reported Revenue(b)
Shading = not restated for proforma Openreach
(a) and (b) - See Memo info on following page
2006/7
Non-UK New Customers
2004/5
Global Services ORDER VALUE
Q3
223
200
2005/6
Q4
228
207
2006/7
2006/7
Q1
102
2006/7
Networked IT Services order intake
Other Order Intake
Q1
£m
1,276
571
Q2
£m
852
477
Q3
£m
1,235
926
Q4
£m
3,798
491
Q1
£m
2,359
466
Q2
£m
752
706
Q3
£m
1,194
1,203
Q4
£m
1,086
1,232
Q1
£m
1,041
739
Q2
£m
702
915
Q3
£m
1,516
986
Q4
£m
1,950
1,450
Q1
£m
918
776
Total Global Services order intake
1,847
1,329
2,161
4,289
2,825
1,458
2,397
2,318
1,780
1,617
2,502
3,400
1,694
Q1
£m
8,244
2,360
2005/6
Q2
Q3
£m
£m
8,144
8,103
2,589
2,866
Q4
£m
5,391
3,607
Q1
£m
4,073
3,880
2006/7
Q2
Q3
£m
£m
4,023
4,345
4,089
3,872
Q4
£m
5,209
4,090
2006/7
Q1
£m
5,086
4,127
8,998
7,953
8,112
9,299
9,213
ROLLING 12 MONTHS
Global Services ORDER VALUE
Networked IT Services order intake
Other Order Intake
Total Global Services Rolling 12 month order
intake
Q1 - 2007/8
10,604
10,733
10,969
Page 3a - Global Services (1)
8,217
2005/6
Memo information - Global Services
Q1
£m
Q2
£m
2006/7
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Total
£m
Q1
£m
Total
£m
(a) Other Traditional
UK
Non-UK
Total
72
379
451
53
402
455
59
379
438
56
418
474
240
1,578
1,818
59
382
441
54
385
439
54
407
461
58
413
471
225
1,587
1,812
54
416
470
54
416
470
(b) Reclassified total revenue
New wave (as reported)
Non-UK (Included in Other)
Internal
GS New Wave
877
379
260
894
402
264
1,014
379
275
1,182
418
291
3,967
1,578
1,090
957
382
300
984
385
292
1,092
407
297
1,273
413
369
4,306
1,587
1,258
1,038
416
348
1,038
416
348
1,516
1,560
1,668
1,891
6,635
1,639
1,661
1,796
2,055
7,151
1,802
1,802
353
72
126
354
53
135
340
59
130
336
56
123
1,383
240
514
356
59
101
340
54
102
332
54
109
321
58
69
1,349
225
381
345
54
55
345
54
55
551
542
529
515
2,137
516
496
495
448
1,955
454
454
2,067
2,102
2,197
2,406
8,772
2,155
2,157
2,291
2,503
9,106
2,256
2,256
Q1
Q2
Traditional (as reported excluding Other
UK Traditional (Included in Other)
Internal
GS Traditional
Total GS Reported Revenue
2006/7
Year on Year Change
2007/8
Q4
FY 06/07
Q1
GS New Wave
8.1%
6.5%
7.7%
8.7%
7.8%
9.9%
GS Traditional
(6.4%)
(8.5%)
(6.4%)
(13.0%)
(8.5%)
(12.0%)
4.3%
2.6%
4.3%
4.0%
3.8%
4.7%
GS Total
Q1 - 2007/8
Q3
Page 3a - Global Services (2)
2004/5
EXTERNAL REVENUE ANALYSIS Retail
2005/6
2006/7
20078
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Networked IT Services
Broadband
Mobility
Other
56
108
17
14
73
111
23
18
72
131
30
19
83
146
32
26
284
496
102
77
75
159
27
17
73
176
30
26
83
185
31
29
102
198
27
44
333
718
115
116
83
212
26
49
78
219
26
90
91
225
24
84
86
245
26
98
338
901
102
321
88
253
27
61
88
253
27
61
Total New Wave
195
225
252
287
959
278
305
328
371
1,282
370
413
424
455
1,662
429
429
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
752
875
43
801
787
47
795
729
48
780
710
35
3,128
3,101
173
766
678
41
754
664
41
741
650
41
736
631
35
2,997
2,623
158
719
603
34
699
581
35
692
620
33
675
611
30
2,785
2,415
132
686
571
32
686
571
32
266
277
272
254
1,069
260
272
257
253
1,042
251
254
254
244
1,003
245
245
Total Traditional
1,936
1,912
1,844
1,779
7,471
1,745
1,731
1,689
1,655
6,820
1,607
1,569
1,599
1,560
6,335
1,534
1,534
Total External Revenue
2,131
2,137
2,096
2,066
8,430
2,023
2,036
2,017
2,026
8,102
1,977
1,982
2,023
2,015
7,997
1,963
1,963
Memo: Internal Revenue
53
68
64
83
268
97
100
99
109
405
91
95
108
123
417
96
96
2,184
2,205
2,160
2,149
8,698
2,120
2,136
2,116
2,135
8,507
2,068
2,077
2,131
2,138
8,414
2,059
2,059
Total Retail Reported Revenue
Shading = not restated for proforma Openreach
Q1 - 2007/8
Page 3b - Retail
2004/5
EXTERNAL REVENUE ANALYSIS Wholesale
Networked IT Services
Broadband and LLU
Mobility
Other
Q1
£m
Q2
£m
Q3
£m
2005/6
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2006/7
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Total
£m
Q1
£m
Total
£m
71
59
79
68
110
70
132
75
392
272
130
89
147
80
152
91
159
90
588
350
179
86
181
87
192
86
188
98
740
357
167
78
167
78
Total New Wave
130
147
180
207
664
219
227
243
249
938
265
268
278
286
1,097
245
245
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
154
155
155
167
631
161
150
169
158
638
158
168
150
135
611
160
160
657
-
650
-
619
-
599
-
2,525
-
588
-
587
-
575
-
582
-
2,332
-
574
-
594
-
599
-
582
-
2,349
-
594
-
594
-
Total Traditional
811
805
774
766
3,156
749
737
744
740
2,970
732
762
749
717
2,960
754
754
Total External Revenue
941
952
954
973
3,820
968
964
987
989
3,908
997
1,030
1,027
1,003
4,057
999
999
Memo: Internal Revenue
1,332
1,311
1,318
1,314
5,275
847
849
861
879
3,435
850
855
895
927
3,527
867
867
Total Wholesale Reported Revenue
2,273
2,263
2,272
2,287
9,095
1,815
1,813
1,848
1,868
7,344
1,847
1,885
1,922
1,930
7,584
1,866
1,866
Shading = not restated for proforma Openreach
Q1 - 2007/8
Page 3c - Wholesale
2005/6
EXTERNAL REVENUE ANALYSIS Openreach
Q1
£m
Q2
£m
2006/7
Q3
£m
Q4
£m
Total
£m
Networked IT Services
Broadband and LLU
Mobility
Other
11
-
13
-
22
-
49
-
Total New Wave
11
13
22
Q1
£m
Q2
£m
2007/8
Q3
£m
Q4
£m
Total
£m
49
-
71
-
86
-
103
-
49
95
95
49
71
86
Q1
£m
Total
£m
103
309
309
103
-
103
103
103
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
-
-
-
-
-
-
-
-
-
-
-
-
42
-
47
-
61
-
73
-
223
-
81
-
91
-
103
-
101
-
376
-
108
-
108
-
Total Traditional
42
47
61
73
223
81
91
103
101
376
108
108
Total Revenue
53
60
83
122
318
130
162
189
204
685
211
211
Memo: Internal Revenue
1,241
1,211
1,195
1,177
4,824
1,129
1,117
1,125
1,121
4,492
1,099
1,099
Total Openreach Reported Revenue
1,294
1,271
1,278
1,299
5,142
1,259
1,279
1,314
1,325
5,177
1,310
1,310
Openreach only restated for 2005/6
Q1 - 2007/8
Page 3d - Openreach
2004/5
Summary Cost Analysis
Staff costs before leaver costs
Leaver costs
Staff costs (including leaver costs)
Other operating costs^
Own work capitalised^
Sub total
POLO's
Depreciation and amortisation
Amortisation of acquired intangibles
Total costs*
Q1
£m
1,070
102
1,172
1,285
(172)
2,285
988
700
3,973
Q2
£m
1,065
8
1,073
1,371
(206)
2,238
964
704
3,906
Q3
£m
1,098
12
1,110
1,370
(169)
2,311
880
695
3,886
2005/6
Q4
£m
1,155
44
1,199
1,502
(175)
2,526
893
745
4,164
Total
£m
4,388
166
4,554
5,528
(722)
9,360
3,725
2,844
15,929
Q1
£m
1,156
6
1,162
1,406
(161)
2,407
1,009
706
3
4,125
Q2
£m
1,210
37
1,247
1,395
(159)
2,483
989
690
2
4,164
Q3
£m
1,226
23
1,249
1,453
(179)
2,523
1,032
707
3
4,265
^ 2005/6 restated to exclude external software development related activity from both Other Operating Costs and Own Work Capitalised
* Under IFRS basis and before specific items
Shading = not restated
Q1 - 2007/8
Page 4
2006/7
Q4
£m
1,241
67
1,308
1,633
(175)
2,766
1,015
770
3
4,554
Total
£m
4,833
133
4,966
5,887
(674)
10,179
4,045
2,873
11
17,108
Q1
£m
1,256
24
1,280
1,437
(171)
2,546
1,006
700
3
4,255
Q2
£m
1,274
33
1,307
1,442
(175)
2,574
1,034
700
3
4,311
Q3
£m
1,282
27
1,309
1,593
(186)
2,716
1,051
737
4
4,508
2007/8
Q4
£m
1,264
63
1,327
1,687
(186)
2,828
1,071
770
3
4,672
Total
£m
5,076
147
5,223
6,159
(718)
10,664
4,162
2,907
13
17,746
Q1
£m
1,299
8
1,307
1,501
(187)
2,621
1,062
706
3
4,392
Total
£m
1,299
8
1,307
1,501
(187)
2,621
1,062
706
3
4,392
Capital Expenditure
2004/5
Q3
Q4
Q1
Q2
£m
£m
£m
144
161
31
477
2005/6
Q3
Q4
Total
Q1
Q2
2006/7
Q3
Q4
Total
£m
£m
£m
£m
£m
£m
£m
169
220
702
149
176
186
184
33
32
53
153
40
40
34
230
198
221
326
975
200
266
257
246
270
265
1,038
271
Total
Q1
Q2
£m
£m
£m
£m
£m
141
159
605
142
171
41
44
54
170
35
548
514
442
1,981
2007/8
Q1 Total
£m
£m
695
186
186
52
166
46
46
237
314
1,017
272
272
279
297
261
1,108
277
277
By Line of Business
BT Global Services
BT Retail
BT Wholesale
Openreach
Others (includes Fleet and Property)
42
53
71
89
255
52
46
67
109
274
55
51
61
94
261
122
122
694
803
770
744
3,011
716
694
759
973
3,142
715
812
815
905
3,247
903
903
Transmission Equipment
Exchange Equipment
Other Network Equipment
Computers and Office Equipment
Software
Motor Vehicles and Other
Land and Buildings
357
41
141
27
97
21
10
392
36
155
28
147
30
15
401
40
159
25
94
35
16
338
26
193
13
106
45
23
1,488
143
648
93
444
131
64
373
18
162
22
99
31
11
347
18
148
18
137
14
12
356
21
134
26
174
29
19
353
23
283
72
182
34
26
1,429
80
727
138
592
108
68
297
14
160
28
180
14
22
297
39
229
22
202
13
10
303
24
214
30
219
8
17
312
41
251
69
206
14
12
1,209
118
854
149
807
49
61
289
31
260
34
257
15
17
289
31
260
34
257
15
17
Total
694
803
770
744
3,011
716
694
759
973
3,142
715
812
815
905
3,247
903
903
Total
By Category
Shading = not restated for proforma Openreach
Q1 - 2007/8
Page 5
2004/5
Total Fixed Network Calls
2005/6
Q1
Q2
2006/7
Q3
Q4
Q1
Q2
2007/8
Quarterly Minutes (billions)
Q1
Q2
Q3
Q4
Q3
Q4
Q1
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
10.93
2.21
13.13
10.13
2.20
12.33
9.33
2.13
11.46
8.68
2.08
10.76
7.51
2.13
9.64
6.86
2.08
8.94
6.20
2.02
8.22
5.87
1.99
7.86
5.00
1.99
6.99
4.37
1.98
6.35
3.95
1.92
5.87
3.93
1.89
5.82
3.38
1.84
5.22
Local
National
International
Total Geographic
10.61
5.53
0.52
16.66
10.34
5.51
0.52
16.37
10.42
5.46
0.52
16.40
10.15
5.33
0.50
15.98
9.53
5.09
0.49
15.11
9.02
4.90
0.48
14.40
9.15
4.87
0.47
14.49
9.01
4.87
0.47
14.35
8.20
4.47
0.45
13.12
7.93
4.42
0.45
12.80
8.10
4.45
0.46
13.01
8.07
4.45
0.47
12.99
7.41
4.15
0.46
12.02
Total Retail
29.79
28.70
27.86
26.74
24.75
23.34
22.71
22.21
20.11
19.15
18.88
18.81
17.24
Freephone and FRIACO
20.88
18.55
16.71
15.84
12.83
9.90
8.38
7.16
5.96
4.75
5.22
4.03
3.42
BT Group Originating Calls*
50.67
47.25
44.57
42.58
37.58
33.24
31.09
29.37
26.07
23.90
24.10
22.84
20.65
* Excluding Payphones and Directories (c0.3bn mins/qtr
2004/5
Total Fixed Network Calls
Quarterly Year on Year Minutes Change
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
(22)%
(7)%
(19)%
(22)%
(7)%
(20)%
(25)%
(7)%
(23)%
(30)%
(8)%
(27)%
(31)%
(4)%
(27)%
(32)%
(6)%
(27)%
(34)%
(5)%
(28)%
(32)%
(4)%
(27)%
(33)%
(7)%
(28)%
(36)%
(5)%
(29)%
(36)%
(5)%
(29)%
(33)%
(5)%
(26)%
(32)%
(8)%
(25)%
Local
National
International
Total Geographic
(12)%
(10)%
(7)%
(11)%
(11)%
(10)%
(6)%
(11)%
(12)%
(10)%
(7)%
(11)%
(14)%
(12)%
(9)%
(13)%
(10)%
(8)%
(6)%
(9)%
(13)%
(11)%
(7)%
(12)%
(12)%
(11)%
(9)%
(12)%
(11)%
(9)%
(8)%
(10)%
(14)%
(12)%
(8)%
(13)%
(12)%
(10)%
(6)%
(11)%
(11)%
(9)%
(2)%
(10)%
(10)%
(9)%
0%
(9)%
(10)%
(7)%
3%
(8)%
Total Retail
(15)%
(15)%
(16)%
(19)%
(17)%
(19)%
(18)%
(17)%
(19)%
(18)%
(17)%
(15)%
(14)%
Freephone and FRIACO
(10)%
(16)%
(25)%
(33)%
(39)%
(47)%
(50)%
(55)%
(54)%
(52)%
(38)%
(44)%
(43)%
BT Group Originating Calls*
(13)%
(15)%
(20)%
(25)%
(26)%
(30)%
(30)%
(31)%
(31)%
(28)%
(22)%
(22)%
(21)%
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
3,723
4,169
4,571
4,909
5,291
5,554
5,779
6,067
6,335
6,397
6,314
6,212
6,138
424
446
402
338
382
263
225
288
268
62
(83)
(102)
Number of users*
Net adds in quarter
2005/6
2004/5
CPS Volumes ('000)
2006/7
* CPS numbers include those customers who have migrated from Indirect Access
Fixed to Fixed Voice Market Share *
Q1
Q2
Q3
Q4
Q1
Q2
Residential
59%
58%
59%
55%
53%
53%
Business
39%
39%
38%
38%
37%
38%
* Latest published Ofcom data : Local, national, international and non-geographic voice minut
Q1 - 2007/8
Page 6
2007/8
(74)
Broadband ('000)
2004/5
2005/6
2006/7
2007/8
Product Group Summary
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Retail
Business Broadband (Incl. Major Corporates)
Residential Broadband
Plusnet
319
783
352
931
408
1,101
441
1,339
473
1,508
506
1,661
547
1,863
584
2,084
613
2,213
647
2,333
675
2,544
706
2,758
195
733
2,904
196
Total Broadband
Broadband Net adds in quarter
1,102
135
1,283
181
1,509
226
1,780
271
1,981
201
2,167
186
2,410
243
2,668
258
2,826
158
2,980
154
3,219
239
3,659
245 *
3,834
175
Retail Share of DSL + LLU Net Adds
28%
30%
25%
32%
28%
27%
30%
30%
30%
25%
34%
32%
38%
Retail Share of DSL + LLU Installed Base
41%
39%
36%
35%
34%
33%
33%
33%
33%
32%
32%
34%
34%
BT Wholesale
Total Wholesale Broadband
Net adds in quarter
2,687
472
3,294
607
4,182
888
5,023
841
5,713
690
6,348
635
7,078
730
7,760
682
8,071
311
8,439
368
8,679
240
8,827
148
8,772
(55)
BT Openreach
External LLU Volumes ('000)
Full and Shared loops
Net adds in quarter
14
3
20
6
28
8
41
13
72
31
122
50
192
70
356
164
580
224
838
258
1,295
457
1,910
615
2,701
475
3,314
613
4,210
896
5,064
854
5,785
721
6,470
685
7,270
800
8,116
846
8,651
535
9,277
626
9,974
697
10,737
763
BT Group
Total DSL + LLU
Net adds in quarter
*
Net adds excludes the acquisition of Plusnet (195k customers)
Broadband numbers adjusted from Dec-04. This is due to all data now being sourced from equivalent BT Wholesale systems
and also from the inclusion of BT own use and test lines
Q1 - 2007/8
Page 7
*
2,424
514
11,195
459
Exchange Lines ('000)
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Business PSTN
Business ISDN
Total Business
5,260
3,476
8,736
5,148
3,452
8,600
5,043
3,413
8,456
4,976
3,382
8,358
4,895
3,311
8,206
4,789
3,254
8,043
4,735
3,207
7,942
4,645
3,152
7,797
4,558
3,100
7,658
4,473
3,040
7,513
4,390
2,987
7,377
4,330
2,934
7,264
4,271
2,887
7,158
Residential PSTN
Residential ISDN
Total Residential
19,554
198
19,752
19,497
170
19,667
19,467
140
19,607
19,405
115
19,520
19,086
93
19,179
18,701
74
18,775
18,360
61
18,421
17,863
49
17,912
17,219
41
17,260
16,836
35
16,871
16,729
24
16,753
16,634
2
16,636
16,485
1
16,486
Total PSTN
Total ISDN
24,814
3,674
24,645
3,622
24,510
3,553
24,381
3,497
23,981
3,404
23,490
3,328
23,095
3,268
22,508
3,201
21,777
3,141
21,309
3,075
21,119
3,011
20,964
2,936
20,756
2,888
Total Retail Lines
28,488
28,267
28,063
27,878
27,385
26,818
26,363
25,709
24,918
24,384
24,130
23,900
23,644
Product Group Summary
BT Retail
BT Openreach
External WLR ('000)
Analogue lines / ISDN Channels
Net adds in quarter
Total Exchange Lines
Q1 - 2007/8
491
114
28,979
630
139
28,897
825
195
28,888
1,026
201
28,904
1,450
424
28,835
Page 8
1,882
432
28,700
2,333
451
28,696
2,874
541
28,583
3,557
683
28,475
4,003
446
28,387
4,193
190
28,323
4,227
34
28,127
4,285
58
27,929
Average Revenue per Consumer Household *
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
£
£
£
£
£
£
£
£
£
£
£
£
£
Annual revenue
265
261
258
254
252
251
250
251
253
254
258
262
266
Contracted**
59%
60%
62%
64%
65%
66%
67%
67%
68%
69%
68%
68%
68%
Non-contracted
41%
40%
38%
36%
35%
34%
33%
33%
32%
31%
32%
32%
32%
* Rolling 12 month consumer revenue, less mobile polos,
divided by average number of primary lines
** Includes line rental, broadband, select services and packages.
BT Together Packages ('000)
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Total
8,991
17,617
17,599
17,560
17,268
16,914
16,609
16,158
15,563
15,229
15,165
15,109
14,950
Option 1
Option 2
Option 3
BTT Local
5,609
1,250
433
1,699
14,270
1,269
515
1,563
14,314
1,290
556
1,439
14,326
1,317
582
1,335
14,119
1,344
582
1,223
13,836
1,387
575
1,116
13,600
1,409
573
1,027
13,192
1,442
586
938
12,630
1,478
598
857
11,997
1,785
681
766
11,665
2,025
774
701
11,391
2,257
835
626
11,104
2,382
884
580
Active Customers ('000)
2004/5
Total
Movement
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
15,408
15,128
14,878
14,712
14,398
14,144
13,970
13,685
13,382
13,272
13,309
13,209
13,044
(331)
(280)
(250)
(166)
(314)
(254)
(174)
(285)
(303)
(110)
37
(100)
(165)
BT Mobility Connections ('000)
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Total
215
305
341
372
370
350
334
341
337
329
313
314
304
Business + Corporate
Consumer
127
88
144
161
162
179
185
187
196
174
204
146
209
125
214
127
219
118
223
106
215
98
227
87
217
87
Q4 - 2006/07
Page 9