Performance Indicators: Q4 2007/8
Page
Profit & Loss
1
External Revenue by Segment
2
External Revenue Analysis
3
External Revenue Analysis - BT Global Services / Sales Order Value
3a
External Revenue Analysis - BT Retail
3b
External Revenue Analysis - BT Wholesale
3c
External Revenue Analysis - Openreach
3d
Summary Cost Analysis / FTE
4
Capital Expenditure
5
Total Call Volumes / Growth / Carrier Pre Select
6
Broadband / Local Loop Unbundling / BT Vision
7
Exchange Lines / Wholesale Line Rental
8
Average Revenue per Consumer Household / BT Together Packages / Active Customers / Mobility Connections
9
Q4 -2007/8
Q4 2007/8
BT Group Results - P&L
£m unless stated
Revenue
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Eliminations
Group Revenue
2007/8
Q4
Actual
BT Group
2006/07
Q4
Restated
BT Group
2,226
2,158
1,180
1,320
9
(1,471)
5,422
2,025
2,123
1,335
1,336
5
(1,532)
5,292
56
63
304
391
320
496
58
1,569
1,513
270
363
373
497
34
1,537
1,474
Depreciation & amortisation of intangibles
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group Depreciation
201
119
250
172
13
755
Op Profit before leavers
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group Op Profit before leavers
Group Op Profit post leavers
Leaver costs
EBITDA before leavers
BT Global Services
BT Retail
BT Wholesale
Openreach
Other
Group EBITDA before leavers
Group EBITDA post leavers
Net Finance Costs
Share of post tax profits/losses of associates and joint ventures
Underlying PBT
Specific Items : Net gains (losses)
Reported PBT
Tax - Underlying
Tax on specific items
Tax rate
Net Income
Memo: Minority Interest
EPS before specific items and leavers costs (p)
EPS before specific items (p)
EPS after specific items (p)
Proposed Dividend (p)
Average Number of Shares in Issue
Capital Expenditure
Free Cash Flow
Net Debt
Q4 - 2007/8
Better /
(worse)
%
2006/07
Q3
Restated
BT Group
1,965
2,146
1,205
1,318
7
(1,487)
5,154
1,848
2,108
1,361
1,326
2
(1,519)
5,126
20
27
12.6
7.7
(14.2)
(0.2)
70.6
2.1
2.6
215
402
344
489
19
1,469
1,449
175
360
379
480
45
1,439
1,412
191
121
232
177
52
773
(5.2)
1.7
(7.8)
2.8
75.0
2.3
193
111
224
166
38
732
103
272
70
324
45
814
758
79
242
141
320
(18)
764
701
30.4
12.4
(50.4)
1.3
(350.0)
6.5
8.1
(97)
(3)
658
(164)
494
(147)
79
22.3%
426
(70)
1
632
(31)
601
(155)
9
24.5%
455
1
6.3
5.8
5.5
10.00
8,265
905
1,558
7,914
(38.6)
(400.0)
4.1
(17.8)
5.2
7.0
6.5
5.4
10.40
7,904
774
1,705
9,460
9.9
1.6
(11.6)
(1.2)
80.0
4.0
2.5
2007/8
Q3
Actual
BT Group
Better /
(worse)
2007/8
Q2
Restated
BT Group
%
1,883
2,126
1,256
1,307
5
(1,482)
5,095
1,725
2,061
1,362
1,290
4
(1,501)
4,941
43
33
22.9
11.7
(9.2)
1.9
(57.8)
2.1
2.6
186
387
362
471
42
1,448
1,405
169
358
376
470
45
1,418
1,385
172
115
229
177
48
741
(12.2)
3.5
2.2
6.2
20.8
1.2
179
106
210
170
28
693
22
291
120
323
(19)
737
717
3
245
150
303
(3)
698
671
633.3
18.8
(20.0)
6.6
533.3
5.6
6.9
11.1
12.1
(1.8)
5.9
5.7
4.5
(62)
7
616
23
639
(150)
969
24.4%
1,458
1
5.8
5.6
17.6
(116.1)
(128.6)
(5.7)
(30.0)
20.0
(6.4)
(134)
(2)
581
(134)
447
(120)
38
20.7%
365
8,037
863
(221)
10,175
8,284
815
(525)
8,796
-
14.5
(19.5)
6.3
1.8
(11.5)
(0.6)
250.0
2.1
0.5
2006/7
Q2
Restated
BT Group
-
(75.0)
1.7
1.8
(74.4)
(5.9)
(15.7)
Page 1
Better /
(worse)
%
9.2
3.2
(7.8)
1.3
25.0
1.3
3.1
2007/8
Q1
Restated
BT Group
2006/07
Q1
Restated
Restated
1,815
2,047
1,318
1,321
7
(1,475)
5,033
1,714
2,054
1,328
1,271
6
(1,509)
4,864
8
24
10.1
8.1
(3.7)
0.2
(6.7)
2.1
1.4
178
331
375
482
59
1,425
1,417
162
300
383
484
57
1,386
1,362
155
105
225
178
40
703
(15.5)
(1.0)
6.7
4.5
30.0
1.4
171
109
209
181
39
709
7
281
152
301
14
755
712
14
253
151
292
5
715
682
(50.0)
11.1
0.7
3.1
180.0
5.6
4.4
(92)
(3)
617
(182)
435
(153)
57
24.8%
339
(55)
5
632
(3)
629
(155)
1
24.5%
475
(67.3)
(160.0)
(2.4)
(30.8)
1.3
6.1
5.7
4.2
5.40
8,108
799
171
9,618
6.0
5.7
5.7
5.10
8,308
812
338
8,079
1.7
0.0
(26.3)
5.9
-
(28.6)
1.6
(19.0)
Better /
(worse)
%
2006/7
FY
Restated
BT Group
Better
(worse)
%
7,889
8,477
4,959
5,266
28
(5,915)
20,704
7,312
8,346
5,386
5,223
17
(6,061)
20,223
127
147
9.9
10.3
(2.1)
(0.4)
3.5
2.8
4.0
883
1,511
1,401
1,938
178
5,911
5,784
776
1,381
1,511
1,931
181
5,780
5,633
13.8
9.4
(7.3)
0.4
(1.7)
2.3
2.7
147
104
222
175
55
703
(16.3)
(4.8)
5.9
(3.4)
29.1
(0.9)
744
445
893
689
118
2,889
665
445
908
707
195
2,920
(11.9)
0.0
1.7
2.5
39.5
1.1
7
222
166
301
20
716
708
15
196
161
309
2
683
659
(53.3)
13.3
3.1
(2.6)
900.0
4.8
7.4
139
1,066
508
1,249
60
3,022
2,895
111
936
603
1,224
(14)
2,860
2,713
25.2
13.9
(15.8)
2.0
(528.6)
5.7
6.7
(55)
(3)
650
(50)
600
(161)
169
24.8%
608
1
6.0
5.9
7.4
8,216
903
(152)
8,631
(46)
2
615
(19.6)
(250.0)
5.7
(2.4)
(6.6)
(378)
(11)
2,506
(530)
1,976
(581)
343
23.2%
1,738
1
25.0
23.9
21.5
15.80
8,066
3,339
1,503
9,460
(233)
15
2,495
(11)
2,484
(611)
979
24.5%
2,852
2
23.9
22.7
34.4
15.10
8,293
3,247
1,354
7,914
62.2
(173.3)
0.4
615
(151)
24.6%
464
5.8
5.6
5.6
8,314
715
(17)
7,727
5.9
(0.3)
(0.8)
3.9
16.7
2.3
3.5
2007/8
FY
Actual
BT Group
-
31.0
3.4
5.4
32.1
(26.3)
(11.7)
7.9
1.6
(7.9)
0.8
64.7
2.4
2.4
(20.5)
4.9
(39.1)
4.6
5.3
(37.5)
4.6
(2.8)
(19.5)
2004/5
EXTERNAL REVENUE BY SEGMENT
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
1,391
617
1,416
1,088
7
4,519
1,412
624
1,410
1,102
6
4,554
5,936
2,442
5,599
4,427
25
18,429
1,597
586
1,324
1,218
6
4,731
1,629
583
1,336
1,215
4
4,767
1,732
568
1,324
1,255
3
4,882
1,922
587
1,312
1,308
5
5,134
6,880
2,324
5,296
4,996
18
19,514
1,659
616
1,252
1,331
6
4,864
1,665
618
1,257
1,397
4
4,941
1,796
607
1,310
1,411
2
5,126
1,969
615
1,305
1,398
5
5,292
7,089
2,456
5,124
5,537
17
20,223
1,747
628
1,231
1,420
7
5,033
1,793
639
1,289
1,369
5
5,095
1,882
647
1,292
1,326
7
5,154
2,151
676
1,259
1,327
9
5,422
7,573
2,590
5,071
5,442
28
20,704
EXTERNAL REVENUE BY SEGMENT
YEAR-ON-YEAR GROWTH
Q1
Q2
Q4
Total
Q1
Q2
Q1
Q2
Q4
Total
Major Corporate
Business
Consumer
Wholesale / Global Carrier
Other
Total Headline growth
14.8%
(5.0%)
(6.5%)
11.9%
n/m
4.7%
15.4%
(6.6%)
(5.2%)
10.3%
n/m
4.7%
20.3%
(5.3%)
(5.4%)
15.1%
n/m
7.6%
13.5%
(2.3%)
(4.4%)
14.0%
n/m
6.5%
15.9%
(4.8%)
(5.4%)
12.9%
n/m
5.9%
6.4%
0.3%
(5.4%)
8.3%
n/m
2.8%
4.5%
1.7%
(5.9%)
13.9%
n/m
3.7%
5.8%
2.8%
(1.1%)
11.3%
n/m
5.0%
4.5%
0.2%
(0.5%)
5.9%
n/m
3.1%
5.3%
1.2%
(3.2%)
9.8%
n/m
3.6%
5.3%
1.9%
(1.7%)
6.7%
n/m
3.5%
7.7%
3.4%
2.5%
(2.0%)
n/m
3.1%
4.8%
6.6%
(1.4%)
(6.0%)
n/m
0.5%
9.2%
9.9%
(3.5%)
(5.1%)
n/m
2.5%
6.8%
5.5%
(1.0%)
(1.7%)
n/m
2.4%
3.4%
2.5%
3.2%
4.7%
3.4%
2.8%
3.7%
5.0%
3.1%
3.6%
3.5%
3.1%
0.5%
2.5%
2.4%
Major Corporate
Business
Consumer
Wholesale / Global Carrier
Other
Total
1,440
600
1,400
1,090
6
4,536
1,693
601
1,373
1,147
6
4,820
Total excluding the impact of mobile termination and revenues from Infonet and Albacom
Q4 - 2007/8
2005/6
Q3
Page 2
2006/7
Q3
Q4
Total
2007/8
Q3
2005/6
EXTERNAL REVENUE ANALYSIS BT Group
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
2006/7
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
Networked IT Services
Broadband and LLU
Mobility
Other
634
186
43
73
699
199
49
86
738
253
55
89
995
292
58
101
3,066
930
205
349
899
314
66
106
914
350
69
106
1,038
374
75
120
1,214
421
82
134
4,065
1,459
292
466
981
454
71
135
1,001
486
72
177
1,117
520
73
170
1,287
556
78
196
4,386
2,016
294
678
1,061
540
75
139
1,120
543
93
158
1,222
550
89
153
1,438
586
91
185
4,841
2,219
348
635
Total New Wave
936
1,033
1,135
1,446
4,550
1,385
1,439
1,607
1,851
6,282
1,641
1,736
1,880
2,117
7,374
1,815
1,914
2,014
2,300
8,043
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
918
982
326
959
888
325
952
820
325
934
799
316
3,763
3,489
1,292
921
764
314
912
749
302
889
730
322
881
713
302
3,603
2,956
1,240
876
685
309
851
655
317
844
692
291
820
677
275
3,391
2,709
1,192
841
641
312
830
641
310
837
629
274
813
595
266
3,321
2,506
1,162
657
700
650
699
619
685
599
726
2,525
2,810
630
717
634
731
636
698
655
732
2,555
2,878
661
692
689
693
704
715
688
715
2,742
2,815
702
722
653
747
627
773
606
842
2,588
3,084
Total Traditional
3,583
3,521
3,401
3374
13,879
3,346
3,328
3,275
3283
13,232
3,223
3,205
3,246
3,175
12,849
3,218
3,181
3,140
3,122
12,661
Total Revenue
4,519
4,554
4,536
4,820
18,429
4,731
4,767
4,882
5,134
19,514
4,864
4,941
5,126
5,292
20,223
5,033
5,095
5,154
5,422
20,704
Q4
£m
Total
£m
2005/6
EXTERNAL REVENUE ANALYSIS Year-on-year growth
Networked IT Services
Broadband and LLU
Mobility
Other
Total New Wave
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
Total Traditional
Total Revenue
2006/7
Q1
£m
Q2
£m
Q3
£m
Q4
£m
17.8%
68.8%
39.5%
45.2%
31.1%
10.7%
76.1%
29.6%
23.3%
25.2%
19.2%
47.8%
25.5%
34.8%
27.1%
15.2%
44.2%
34.5%
32.7%
23.5%
0.3%
(17.5%)
(3.7%)
(4.9%)
(12.3%)
(7.1%)
(6.6%)
(11.0%)
(0.9%)
10.2%
(3.4%)
(3.9%)
6.3%
(1.4%)
(4.2%)
3.4%
2.5%
Q1
£m
Q2
£m
Q3
£m
15.7%
56.9%
32.0%
33.5%
26.4%
9.1%
44.6%
7.6%
27.4%
18.5%
9.5%
38.9%
4.3%
67.0%
20.6%
7.6%
39.0%
(2.7%)
41.7%
17.0%
6.0%
32.1%
(4.9%)
46.3%
14.4%
7.9%
38.2%
0.7%
45.5%
17.4%
8.2%
18.9%
5.6%
3.0%
10.6%
11.9%
11.7%
29.2%
(10.7%)
10.3%
9.4%
5.8%
21.9%
(10.0%)
7.1%
11.7%
5.4%
16.7%
(5.6%)
8.6%
10.4%
10.1%
18.4%
(6.3%)
9.1%
(5.7%)
(10.8%)
(4.4%)
(4.3%)
(13.1%)
(4.0%)
(4.9%)
(10.3%)
(1.6%)
(6.7%)
(12.6%)
5.0%
(5.1%)
(5.2%)
(9.6%)
(6.9%)
(5.0%)
(8.9%)
(5.9%)
(8.4%)
(3.9%)
(4.0%)
(6.4%)
1.0%
(2.5%)
(2.1%)
(2.2%)
(0.8%)
(9.1%)
(5.8%)
(0.9%)
(12.1%)
(3.3%)
(2.1%)
(7.5%)
(2.5%)
2.7%
(3.8%)
(4.9%)
9.3%
(0.6%)
(3.0%)
7.2%
(2.3%)
(4.0%)
4.9%
(3.5%)
(3.7%)
8.7%
(5.2%)
(3.7%)
10.7%
2.4%
(0.9%)
5.0%
(2.3%)
(3.3%)
7.3%
(2.2%)
(2.9%)
6.2%
4.3%
(0.2%)
(5.2%)
7.8%
(0.7%)
(10.9%)
8.1%
(3.3%)
(11.9%)
17.8%
(1.7%)
(5.6%)
9.6%
(1.5%)
3.2%
4.7%
3.4%
2.8%
3.7%
5.0%
3.1%
3.6%
3.5%
3.1%
0.5%
2.5%
2.4%
Year on year growth rate excludes the impact of mobile termination rate cuts and the acquisition of Infonet and Albacom
Q4 - 2007/8
Page 3
Total
£m
2007/8
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2004/5
EXTERNAL REVENUE ANALYSIS Global Services
Q1
£m
Q2
£m
Q3
£m
2005/6
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2006/7
Q4
£m
Total
£m
Q1
£m
Q2
£m
2007/8
Q3
£m
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
Networked IT Services
Broadband
Mobility
Other
578
7
26
-
626
9
26
-
666
12
25
-
912
14
26
-
2,782
42
103
-
824
14
39
-
841
14
39
-
955
15
44
-
1,112
15
55
-
3,732
58
177
-
892
12
44
-
917
13
45
-
1,020
15
48
-
1,196
18
50
-
4,025
58
187
-
968
15
46
-
1,018
16
64
-
1101
15
64
-
1,298
17
68
-
4,385
63
242
-
Total New Wave
611
661
703
952
2,927
877
894
1,014
1,182
3,967
948
975
1,083
1,264
4,270
1,029
1,098
1,180
1,383
4,690
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other UK
Other Non UK
166
107
129
158
101
123
157
91
122
154
89
114
635
388
488
155
86
112
158
85
111
148
80
112
145
82
109
606
333
444
144
75
114
140
68
111
140
66
105
132
58
108
556
267
438
141
63
118
134
59
105
138
58
94
139
57
83
552
237
400
-
-
-
-
-
427
416
407
466
1,716
72
379
53
402
59
379
56
418
240
1,578
51
382
46
385
47
407
50
413
194
1,587
48
416
39
448
47
448
48
516
182
1,828
Total Traditional
829
798
777
823
3,227
804
809
778
810
3,201
766
750
765
761
3,042
786
785
785
843
3,199
1,440
1,459
1,480
1,775
6,154
1,681
1,703
1,792
1,992
7,168
1,714
1,725
1,848
2,025
7,312
1,815
1,883
1,965
2,226
7,889
287
332
330
385
1,334
386
399
405
414
1,604
1,727
1,791
1,810
2,160
7,488
2,067
2,102
2,197
2,406
8,772
Total Revenue
Memo: Internal Revenue
Total Global Services Reported Revenue
-
-
1,714
1,725
Q1
Q2
1,848
2,025
7,312
-
-
1,815
1,883
Q1
Q2
-
-
1,965
2,226
Q3
Q4
Shading = not restated for proforma Openreach
Non-UK New Customers
2004/5
Global Services ORDER VALUE
2006/7
Q3
223
200
2005/6
2007/8
Q4
228
207
102
128
2006/7
136
259
2007/8
Networked IT Services order intake
Other Order Intake
Q1
£m
1,276
571
Q2
£m
852
477
Q3
£m
1,235
926
Q4
£m
3,798
491
Q1
£m
2,359
466
Q2
£m
752
706
Q3
£m
1,194
1,203
Q4
£m
1,086
1,232
Q1
£m
1,041
739
Q2
£m
702
915
Q3
£m
1,516
986
Q4
£m
1,950
1,450
Q1
£m
918
776
Q2
£m
875
748
Q3
£m
1,339
552
Q4
£m
1,853
964
Total Global Services order intake
1,847
1,329
2,161
4,289
2,825
1,458
2,397
2,318
1,780
1,617
2,502
3,400
1,694
1,623
1,891
2,817
Q1
£m
8,244
2,360
2005/6
Q2
Q3
£m
£m
8,144
8,103
2,589
2,866
Q4
£m
5,391
3,607
Q1
£m
4,073
3,880
2006/7
Q2
Q3
£m
£m
4,023
4,345
4,089
3,872
Q4
£m
5,209
4,090
Q1
£m
5,086
4,127
2007/8
Q2
Q3
£m
£m
5,259
5,082
3,960
3,526
Q4
£m
4,985
3,040
8,998
7,953
8,112
9,299
9,213
9,219
8,025
ROLLING 12 MONTHS
Global Services ORDER VALUE
Networked IT Services order intake
Other Order Intake
Total Global Services Rolling 12 month order
intake
Q4 - 2007/8
10,604
10,733
10,969
Page 3a - Global Services
8,217
8,608
7,889
2004/5
EXTERNAL REVENUE ANALYSIS Retail
Q1
£m
Q2
£m
Q3
£m
2005/6
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2006/7
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
Q4
£m
Total
£m
Networked IT Services
Broadband
Mobility
Other
56
108
17
14
73
111
23
18
72
131
30
19
83
146
32
26
284
496
102
77
75
159
27
17
73
176
30
26
83
185
31
29
102
198
27
44
333
718
115
116
89
207
27
48
84
213
27
89
97
219
25
83
91
239
28
97
361
878
107
317
93
247
29
61
102
265
29
92
121
273
25
82
140
298
23
103
456
1,083
106
338
Total New Wave
195
225
252
287
959
278
305
328
371
1,282
371
413
424
455
1,663
430
488
501
564
1,983
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
752
875
43
801
787
47
795
729
48
780
710
35
3,128
3,101
173
766
678
41
754
664
41
741
650
41
736
631
35
2,997
2,623
158
732
610
34
711
587
36
704
626
33
687
618
31
2,834
2,441
134
700
578
32
696
582
32
699
571
32
674
538
33
2,769
2,269
129
1,069
266
277
272
254
260
272
257
253
1,042
258
260
259
251
1,028
250
254
271
269
1,044
Total Traditional
1,936
1,912
1,844
1,779
7,471
1,745
1,731
1,689
1,655
6,820
1,634
1,594
1,622
1,587
6,437
1,560
1,564
1,573
1,514
6,211
Total External Revenue
2,131
2,137
2,096
2,066
8,430
2,023
2,036
2,017
2,026
8,102
2,005
2,007
2,046
2,042
8,100
1,990
2,052
2,074
2,078
8,194
Memo: Internal Revenue
53
68
64
83
268
97
100
99
109
405
49
54
62
81
246
57
74
72
80
283
2,184
2,205
2,160
2,149
8,698
2,120
2,136
2,116
2,135
8,507
2,054
2,061
2,108
2,123
8,346
2,047
2,126
2,146
2,158
8,477
Total Retail Reported Revenue
Shading = not restated for proforma Openreach
Q4 - 2007/8
Page 3b - Retail
2004/5
EXTERNAL REVENUE ANALYSIS Wholesale
Networked IT Services
Broadband
Mobility
Other
Q1
£m
Q2
£m
Q3
£m
2005/6
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2006/7
Q4
£m
Total
£m
Q1
£m
Q2
£m
Q3
£m
2007/8
Q4
£m
Total
£m
Q1
£m
Q2
£m
71
59
79
68
110
70
132
75
392
272
130
89
147
80
152
91
159
90
588
350
186
87
189
88
200
87
196
99
771
361
175
Total New Wave
130
147
180
207
664
219
227
243
249
938
273
277
287
295
1,132
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
154
155
155
167
631
161
150
169
158
638
161
170
153
136
657
-
650
-
619
-
599
-
2,525
-
588
-
587
-
575
-
582
-
2,332
-
575
596
601
Total Traditional
811
805
774
766
3,156
749
737
744
740
2,970
736
766
754
Total External Revenue
941
952
954
973
3,820
968
964
987
989
3,908
1,009
1,043
Memo: Internal Revenue
1,332
1,311
1,318
1,314
5,275
847
849
861
879
3,435
319
Total Wholesale Reported Revenue
2,273
2,263
2,272
2,287
9,095
1,815
1,813
1,848
1,868
7,344
1,328
Shading = not restated for proforma Openreach
Q4 - 2007/8
Page 3c - Wholesale
Q3
£m
Q4
£m
Total
£m
78
158
66
149
71
142
82
624
297
253
224
220
224
921
620
162
173
148
150
633
585
2,357
-
595
550
522
-
486
-
2,153
-
721
2,977
757
723
670
636
2,786
1,041
1,016
4,109
1,010
947
890
860
3,707
319
320
319
1,277
308
309
315
320
1,252
1,362
1,361
1,335
5,386
1,318
1,256
1,205
1,180
4,959
2005/6
EXTERNAL REVENUE ANALYSIS Openreach
2006/7
2007/8
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
Networked IT Services
LLU
Mobility
Other
11
-
13
-
22
-
49
-
49
-
71
-
86
-
103
-
49
95
95
Total New Wave
11
13
22
103
-
104
-
113
-
129
-
103
309
309
103
104
113
129
449
449
49
71
86
Exchange lines/ISDN - connection and rental
Calls
Private Circuits
Transit, conveyance, interconnect circuits, WLR and
other wholesale (incl. FRIACO)
Other
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
42
-
47
-
61
-
73
-
223
-
81
-
91
-
103
-
101
-
376
-
108
-
104
-
105
-
120
-
437
-
Total Traditional
42
47
61
73
223
81
91
103
101
376
108
104
105
120
437
Total Revenue
53
60
83
122
318
130
162
189
204
685
211
208
218
249
886
Memo: Internal Revenue
1,241
1,211
1,195
1,177
4,824
1,141
1,128
1,137
1,132
4,538
1,110
1,099
1,100
1,071
4,380
Total Openreach Reported Revenue
1,294
1,271
1,278
1,299
5,142
1,271
1,290
1,326
1,336
5,223
1,321
1,307
1,318
1,320
5,266
Openreach only restated for 2005/6
Q4 - 2007/8
Page 3d - Openreach
2004/5
Summary Cost Analysis
Staff costs before leaver costs
Leaver costs
Staff costs (including leaver costs)
Other operating costs^
Own work capitalised^
Sub total
POLO's
Depreciation and amortisation
Amortisation of acquired intangibles
Total costs*
Q1
£m
1,070
102
1,172
1,285
(172)
2,285
988
700
3,973
Q2
£m
1,065
8
1,073
1,371
(206)
2,238
964
704
3,906
Q3
£m
1,098
12
1,110
1,370
(169)
2,311
880
695
3,886
2005/6
Q4
£m
1,155
44
1,199
1,502
(175)
2,526
893
745
4,164
Total
£m
4,388
166
4,554
5,528
(722)
9,360
3,725
2,844
15,929
Q1
£m
1,156
6
1,162
1,406
(161)
2,407
1,009
706
3
4,125
Q2
£m
1,210
37
1,247
1,395
(159)
2,483
989
690
2
4,164
Q3
£m
1,226
23
1,249
1,453
(179)
2,523
1,032
707
3
4,265
2006/7
Q4
£m
1,241
67
1,308
1,633
(175)
2,766
1,015
770
3
4,554
Total
£m
4,833
133
4,966
5,887
(674)
10,179
4,045
2,873
11
17,108
Q3
£m
1,282
27
1,309
1,593
(186)
2,716
1,051
737
4
4,508
2007/8
Q1
£m
1,256
24
1,280
1,437
(171)
2,546
1,006
700
3
4,255
Q2
£m
1,274
33
1,307
1,442
(175)
2,574
1,034
700
3
4,311
Q4
£m
1,264
63
1,327
1,687
(186)
2,828
1,071
770
3
4,672
Total
£m
5,076
147
5,223
6,159
(718)
10,664
4,162
2,907
13
17,746
Q1
£m
1,299
8
1,307
1,501
(187)
2,621
1,062
706
3
4,392
Q1
Q2
Q3
Q4
Q1
k
103.1
k
103.0
k
103.4
k
104.4
k
106.4
0.2
-
0.1
1.1
0.9
Q2
£m
1,297
43
1,340
1,561
(192)
2,709
1,054
681
12
4,456
Q3
£m
1,273
20
1,293
1,649
(177)
2,765
1,023
727
5
4,520
Q4
£m
1,362
56
1,418
1,697
(168)
2,947
1,098
732
23
4,800
Q2
Q3
Q4
k
105.6
k
107.4
k
110.0
0.2
1.7
3.8
^ 2005/6 restated to exclude external software development related activity from both Other Operating Costs and Own Work Capitalised
* Under IFRS basis and before specific items
2006/7
FTE
Headline FTE
FTE increase in the quarter due to acquisitions
Q4 - 2007/8
Page 4
2007/8
Total
£m
5,231
127
5,358
6,408
(724)
11,042
4,237
2,846
43
18,168
Capital Expenditure
2004/5
Q3
Q4
Q1
Q2
£m
£m
£m
£m
Transmission Equipmen
Exchange Equipment
Other Network Equipment
Computers and Office Equipmen
Software
Motor Vehicles and Other
Land and Buildings
357
41
141
27
97
21
10
392
36
155
28
147
30
15
401
40
159
25
94
35
16
Total
694
803
770
2005/6
Q3
Q4
Total
Q1
Q2
2006/7
Q3
Q4
Total
Q1
Q2
£m
£m
£m
£m
£m
£m
£m
£m
£m
£m
297
39
229
22
202
13
10
303
24
214
30
219
8
17
312
41
251
69
206
14
12
1,209
118
854
149
807
49
61
289
31
260
34
257
15
17
279
24
306
21
153
10
6
267
13
304
71
196
5
7
282 1,117
15
83
190 1,060
55
181
220
826
9
39
3
33
812
815
905
3,247
903
799
863
774 3,339
Total
Q1
Q2
£m
£m
£m
£m
£m
338 1,488
26
143
193
648
13
93
106
444
45
131
23
64
373
18
162
22
99
31
11
347
18
148
18
137
14
12
356
21
134
26
174
29
19
353 1,429
23
80
283
727
72
138
182
592
34
108
26
68
297
14
160
28
180
14
22
744 3,011
716
694
759
973 3,142
715
2007/8
Q3
Q4
Total
£m
By Category
Q4 - 2007/8
Page 5
2004/5
Total Fixed Network Calls
2005/6
Q1
Q2
2007/8
2006/7
Quarterly Minutes (billions)
Q1
Q2
Q3
Q4
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
10.93
2.21
13.13
10.13
2.20
12.33
9.33
2.13
11.46
8.68
2.08
10.76
7.51
2.13
9.64
6.86
2.08
8.94
6.20
2.02
8.22
5.87
1.99
7.86
5.00
1.99
6.99
4.37
1.98
6.35
3.95
1.92
5.87
3.93
1.89
5.82
3.38
1.84
5.22
3.15
1.80
4.96
2.88
1.72
4.61
2.73
1.66
4.39
Local
National
International
Total Geographic
10.61
5.53
0.52
16.66
10.34
5.51
0.52
16.37
10.42
5.46
0.52
16.40
10.15
5.33
0.50
15.98
9.53
5.09
0.49
15.11
9.02
4.90
0.48
14.40
9.15
4.87
0.47
14.49
9.01
4.87
0.47
14.35
8.20
4.47
0.45
13.12
7.93
4.42
0.45
12.80
8.10
4.45
0.46
13.01
8.07
4.45
0.47
12.99
7.41
4.15
0.46
12.02
7.14
4.10
0.46
11.70
7.16
4.02
0.47
11.64
7.01
4.00
0.48
11.48
Total Retail
29.79
28.70
27.86
26.74
24.75
23.34
22.71
22.21
20.11
19.15
18.88
18.81
17.24
16.65
16.25
15.87
Freephone and FRIACO
20.88
18.55
16.71
15.84
12.83
9.90
8.38
7.16
5.96
4.75
5.22
4.03
3.42
3.20
2.75
2.44
BT Group Originating Calls*
50.67
47.25
44.57
42.58
37.58
33.24
31.09
29.37
26.07
23.90
24.10
22.84
20.65
19.85
19.00
18.31
* Excluding Payphones and Directories (c0.3bn mins/qtr)
2004/5
Total Fixed Network Calls
Quarterly Year on Year Minutes Change
2005/6
2007/8
2006/7
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Internet Related and Other Non Geo
Fixed to Mobile
Total Non Geographic Calls
(22)%
(7)%
(19)%
(22)%
(7)%
(20)%
(25)%
(7)%
(23)%
(30)%
(8)%
(27)%
(31)%
(4)%
(27)%
(32)%
(6)%
(27)%
(34)%
(5)%
(28)%
(32)%
(4)%
(27)%
(33)%
(7)%
(28)%
(36)%
(5)%
(29)%
(36)%
(5)%
(29)%
(33)%
(5)%
(26)%
(32)%
(8)%
(25)%
(28)%
(9)%
(22)%
(27)%
(10)%
(22)%
(30)%
(12)%
(25)%
Local
National
International
Total Geographic
(12)%
(10)%
(7)%
(11)%
(11)%
(10)%
(6)%
(11)%
(12)%
(10)%
(7)%
(11)%
(14)%
(12)%
(9)%
(13)%
(10)%
(8)%
(6)%
(9)%
(13)%
(11)%
(7)%
(12)%
(12)%
(11)%
(9)%
(12)%
(11)%
(9)%
(8)%
(10)%
(14)%
(12)%
(8)%
(13)%
(12)%
(10)%
(6)%
(11)%
(11)%
(9)%
(2)%
(10)%
(10)%
(9)%
0%
(9)%
(10)%
(7)%
3%
(8)%
(10)%
(7)%
3%
(9)%
(12)%
(10)%
2%
(10)%
(13)%
(10)%
1%
(12)%
Total Retail
(15)%
(15)%
(16)%
(19)%
(17)%
(19)%
(18)%
(17)%
(19)%
(18)%
(17)%
(15)%
(14)%
(13)%
(14)%
(16)%
Freephone and FRIACO
(10)%
(16)%
(25)%
(33)%
(39)%
(47)%
(50)%
(55)%
(54)%
(52)%
(38)%
(44)%
(43)%
(33)%
(47)%
(39)%
BT Group Originating Calls*
(13)%
(15)%
(20)%
(25)%
(26)%
(30)%
(30)%
(31)%
(31)%
(28)%
(22)%
(22)%
(21)%
(17)%
(21)%
(20)%
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
3,723
4,169
4,571
4,909
5,291
5,554
5,779
6,067
6,335
6,397
6,314
6,212
6,138
5,782
5,893
5,857
424
446
402
338
382
263
225
288
268
62
(83)
(102)
(74)
(356)
111
(36)
Number of users*
Net adds in quarter
2005/6
2004/5
CPS Volumes ('000)
* CPS numbers include those customers who have migrated from Indirect Access
Q4 - 2007/8
Page 6
2007/8
2006/7
Broadband ('000)
2004/5
2005/6
2006/7
2007/8
Product Group Summary
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Retail
Business Broadband (Incl. Major Corporates)
Residential Broadband
Plusnet and Brightview
319
783
352
931
408
1,101
441
1,339
473
1,508
506
1,661
547
1,863
584
2,084
613
2,213
647
2,333
675
2,544
706
2,758
195
733
2,904
196
753
3,052
269
770
3,200
282
783
3,326
292
1,102
135
1,283
181
1,509
226
1,780
271
1,981
201
2,167
186
2,410
243
2,668
258
2,826
158
2,980
154
3,219
239
3,659
245
3,834
175
4,074
178
4,251
177
4,402
150
Retail Share of DSL + LLU Net Adds
28%
30%
25%
32%
28%
27%
30%
30%
30%
25%
34%
32%
38%
37%
35%
30%
Retail Share of DSL + LLU Installed Base
41%
39%
36%
35%
34%
33%
33%
33%
33%
32%
32%
34%
34%
35%
35%
35%
BT Wholesale
Total Wholesale Broadband
Net adds in quarter
External Wholesale
Net adds in quarter
2,687
472
1585
337
3,294
607
2,011
426
4,182
888
2,673
662
5,023
841
3,243
570
5,713
690
3732
489
6,348
635
4,181
449
7,078
730
4,668
487
7,760
682
5,092
424
8,071
311
5245
153
8,439
368
5,459
214
8,679
240
5,460
1
8,827
148
5,168
(97)
8,772
(55)
4,938
(230)
8,480
(292)
4,405
(470)
8,457
(23)
4,205
(200)
8,385
(72)
3,983
(222)
Openreach
External LLU Volumes ('000)
Full and Shared loops
Net adds in quarter
14
3
20
6
28
8
41
13
72
31
122
50
192
70
356
164
580
224
838
258
2,701
475
3,314
613
4,210
896
5,064
854
5,785
721
6,470
685
7,270
800
8,116
846
8,651
535
9,277
626
Total Broadband
Broadband Net adds in quarter
BT Group
Total DSL + LLU
Net adds in quarter
1,295
457
9,974
697
1,910
615
10,737
763
1
1
3
2,424
514
11,195
459
BT Vision
1 Net adds excludes the acquisition of Plusnet (195k customers)
Net adds excludes the acquisition of Brightview (63k customers)
3
Adjusted for the impact of Plusnet and Brightview acquisitions by Retail
Broadband numbers adjusted from Dec-04. This is due to all data now being sourced from equivalent BT Wholesale/Openreach systems
and also from the inclusion of BT own use and test lines
Q4 - 2007/8
2
3
3,195
771
3,729
534
4,300
571
11,674
479
12,186
511
12,684
499
2007/8
Installed Base ('000)
2
2
Page 7
Q1
Q2
Q3
Q4
15
46
120
214
2004/5
Exchange Lines ('000)
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Business PSTN
Business ISDN
Total Business
5,260
3,476
8,736
5,148
3,452
8,600
5,043
3,413
8,456
4,976
3,382
8,358
4,895
3,311
8,206
4,789
3,254
8,043
4,735
3,207
7,942
4,645
3,152
7,797
4,558
3,100
7,658
4,473
3,040
7,513
4,390
2,987
7,377
4,330
2,934
7,264
4,271
2,887
7,158
4,190
2,828
7,018
4,136
2,762
6,898
4,065
2,685
6,750
Residential PSTN
Residential ISDN
Total Residential
19,554
198
19,752
19,497
170
19,667
19,467
140
19,607
19,405
115
19,520
19,086
93
19,179
18,701
74
18,775
18,360
61
18,421
17,863
49
17,912
17,219
41
17,260
16,836
35
16,871
16,729
24
16,753
16,634
2
16,636
16,485
1
16,486
16,247
1
16,248
16,049
1
16,050
15,792
1
15,793
Total PSTN
Total ISDN
24,814
3,674
24,645
3,622
24,510
3,553
24,381
3,497
23,981
3,404
23,490
3,328
23,095
3,268
22,508
3,201
21,777
3,141
21,309
3,075
21,119
3,011
20,964
2,936
20,756
2,888
20,437
2,829
20,185
2,763
19,857
2,686
Total Retail Lines
28,488
28,267
28,063
27,878
27,385
26,818
26,363
25,709
24,918
24,384
24,130
23,900
23,644
23,266
22,948
22,543
Product Group Summary
BT Retail
Openreach
External WLR ('000)
Analogue lines / ISDN Channels
Net adds in quarter
Total Exchange Lines
Q4 - 2007/8
491
114
28,979
630
139
28,897
825
195
28,888
1,026
201
28,904
1,450
424
28,835
1,882
432
28,700
2,333
451
28,696
Page 8
2,874
541
28,583
3,557
683
28,475
4,003
446
28,387
4,193
190
28,323
4,227
34
28,127
4,285
58
27,929
4,366
80
27,632
4,528
163
27,476
4,666
137
27,209
Average Revenue per Consumer Household *
2005/6
2004/5
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
£
Annual revenue
265
261
258
254
252
251
250
251
253
254
258
262
266
271
273
274
Contracted**
59%
60%
62%
64%
65%
66%
67%
67%
68%
69%
68%
68%
68%
68%
69%
70%
Non-contracted
41%
40%
38%
36%
35%
34%
33%
33%
32%
31%
32%
32%
32%
32%
31%
30%
* Rolling 12 month consumer revenue, less mobile polos,
divided by average number of primary lines
** Includes line rental, broadband, select services and packages.
BT Calling Plans ('000) *
2004/5
2005/6
2006/7
2007/8
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Total
8,991
17,617
17,599
17,560
17,268
16,914
16,609
16,158
15,563
15,229
15,165
15,109
14,950
14,801
14,640
14,429
Unlimited Weekend Plan (1)
Unlimited Evening and Weekend Plan (2)
Unlimited Anytime Plan (3)
BTT Local
5,609
1,250
433
1,699
14,270
1,269
515
1,563
14,314
1,290
556
1,439
14,326
1,317
582
1,335
14,119
1,344
582
1,223
13,836
1,387
575
1,116
13,600
1,409
573
1,027
13,192
1,442
586
938
12,630
1,478
598
857
11,997
1,785
681
766
11,665
2,025
774
701
11,391
2,257
835
626
11,104
2,382
884
580
10,834
2,467
961
539
10,572
2,559
1,006
503
9,735
3,131
1,103
460
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
15,408
15,128
14,878
14,712
14,398
14,144
13,970
13,685
13,382
13,272
13,309
13,209
13,044
12,821
12,557
12,246
(331)
(280)
(250)
(166)
(314)
(254)
(174)
(285)
(303)
(110)
37
(100)
(165)
(223)
(264)
(311)
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Q1
Q2
Q3
Q4
Total
215
305
341
372
370
350
334
341
337
329
313
314
314
326
332
360
Business + Corporate
Consumer
127
88
144
161
162
179
185
187
196
174
204
146
209
125
214
127
219
118
223
106
215
98
227
87
228
87
235
91
246
86
274
86
Active Customers ('000)
2004/5
Total
Movement
2005/6
2006/7
2007/8
BT Mobility Connections ('000)
2004/5
2005/6
* Change of call package names on the 1st Feb 2008 from:
(1) BTT Option 1
(2) BTT Option 2
(3) BTT Option 3
Q4 - 2007/8
Page 9
2006/7
2007/8