Revised1 Key Performance Indicators
2011/12, 2012/13 & 2013/14
Sheet 1
Income statement & free cash flow
Sheet 2
BT Global Services
Sheet 3
BT Business
Sheet 4
BT Consumer
Sheet 5
BT Wholesale
Sheet 6
Openreach
Sheet 7
Broadband
Sheet 8
Costs & other statistics
Sheet 9
Glossary
For further information please contact:
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
investorrelations@bt.com
1
The revised figures in this document reflect the move of Conferencing from BT Business into BT Global Services and Security from Group into BT Global Services, and were published on 16 June 2014.
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations
that follow and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content.
1. Group income statement
2012/13
Q1
YoY
Change
%
2013/14
Q1
2012/13
Q2
YoY
Change
%
2013/14
Q2
2012/13
Q3
YoY
Change
%
2013/14
Q3
2012/13
Q4
YoY
Change
%
2013/14
Q4
2012/13
Full Year
YoY
Change
%
2013/14
Full Year
1,791
775
959
678
1,270
6
(975)
4,504
243
(2.2)
1.3
(0.9)
(5.9)
(2.0)
200.0
(3.7)
(1.2)
1,752
785
950
638
1,245
18
(939)
4,449
192
1,809
797
952
616
1,283
9
(973)
4,493
204
(3.6)
0.3
3.7
1.3
(0.9)
100.0
(2.3)
0.0
1,743
799
987
624
1,271
18
(951)
4,491
183
1,799
802
953
645
1,286
14
(972)
4,527
214
2.7
0.7
6.4
(8.7)
(0.9)
0.0
(2.6)
1.6
1,847
808
1,014
589
1,274
14
(947)
4,599
173
1,993
846
982
669
1,276
25
(976)
4,815
208
(3.3)
(3.0)
8.8
(14.6)
(0.4)
28.0
(3.5)
(1.4)
1,927
821
1,068
571
1,271
32
(942)
4,748
149
7,392
3,220
3,846
2,608
5,115
54
(3,896)
18,339
869
(1.7)
(0.2)
4.5
(7.1)
(1.1)
51.9
(3.0)
(0.3)
7,269
3,213
4,019
2,422
5,061
82
(3,779)
18,287
697
£m unless otherwise stated
Revenue1
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Eliminations
Total
- of which transit
Underlying revenue excluding transit
EBITDA1
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Total
1
Depreciation and amortisation
Operating profit1
1
Net finance expense
Share of post tax profits/losses of associates & joint ventures1
(1.1)
(0.5)
2.4
1.2
0.5
197
220
246
163
633
(7)
1,452
6.6
7.3
(6.1)
(3.7)
(4.4)
(114.3)
(0.8)
210
236
231
157
605
1
1,440
209
227
238
143
664
7
1,488
6.2
8.8
(33.6)
11.2
(3.3)
(14.3)
(3.6)
222
247
158
159
642
6
1,434
246
239
228
153
662
11
1,539
17.9
7.5
(23.2)
(4.6)
(0.3)
(18.2)
(0.1)
290
257
175
146
660
9
1,537
298
254
256
161
683
12
1,664
7.0
3.1
5.1
(5.6)
1.6
(25.0)
2.5
319
262
269
152
694
9
1,705
950
940
968
620
2,642
23
6,143
9.6
6.6
(13.9)
(1.0)
(1.6)
8.7
(0.4)
1,041
1,002
833
614
2,601
25
6,116
(723)
(3.6)
(697)
(722)
(6.2)
(677)
(706)
(5.1)
(670)
(692)
(5.9)
(651)
(2,843)
(5.2)
(2,695)
729
1.9
743
766
(1.2)
757
833
4.1
867
972
8.4
1,054
3,300
3.7
3,421
(169)
(13.6)
(146)
(169)
(12.4)
(148)
(167)
(13.8)
(144)
(148)
3.4
(153)
(653)
(9.5)
(591)
(2)
2
0
0
(1)
0
0
9
595
599
609
666
722
824
901
2,656
(87)
(59)
(146)
(14)
(29)
(43)
(52)
(58)
(110)
(55)
(28)
(83)
(46)
(59)
(105)
(153)
(32)
(185)
(95)
(59)
(154)
(224)
(117)
(341)
7
(3)
Profit before tax1
567
Specific items
Net interest on pensions
Total specific items
(2)
(28)
(30)
Reported profit before tax
537
(16.4)
449
556
(10.3)
499
583
5.8
617
639
16.9
747
2,315
(0.1)
2,312
(129)
7
22.8%
4.7
(135)
32
22.6%
(136)
108
22.7%
0.0
(136)
250
22.3%
(151)
18
22.7%
0.0
(151)
27
20.9%
(181)
97
22.0%
5.5
(191)
10
21.2%
(597)
230
22.5%
2.7
(613)
319
21.7%
415
(16.6)
346
528
16.1
613
450
9.6
493
555
2.0
566
1,948
3.6
2,018
5.6
5.3
7,788
5.4
(17.0)
5.9
4.4
7,839
5.9
6.7
3.0
7,839
1.7
16.4
13.3
6.0
7.8
3.4
7,864
6.5
5.7
7,865
12.3
10.5
7.3
6.3
7,867
8.2
7.1
6.5
7,838
9.8
1.4
15.4
9.0
7.2
7.5
7,858
26.3
24.8
9.5
7,832
7.2
3.6
14.7
28.2
25.7
10.9
7,857
1,488
(619)
(129)
(181)
(249)
6
316
162
0
(90)
388
0
388
1,539
(586)
(210)
(168)
217
15
807
157
0
(96)
868
0
868
(31.4)
43.6
1,434
(634)
(71)
(91)
(72)
44
610
19
0
(72)
557
0
557
(40.7)
1,537
(568)
(205)
(152)
(95)
37
554
19
0
(58)
515
0
515
1,664
(572)
(140)
(104)
553
(100)
1,301
79
(202)
(147)
1,031
(325)
706
34.3
1,705
(544)
(110)
(150)
503
(58)
1,346
19
0
(92)
1,273
(325)
948
6,143
(2,438)
(692)
(624)
(81)
(8)
2,300
560
(202)
(366)
2,292
(325)
1,967
9,037
(10.7)
8,074
8,140
(6.1)
7,640
7,797
(9.9)
7,028
7,797
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Net income
EPS1 (p)
Reported EPS (p)
Dividend per share (p)
Average number of shares in issue (m)
4.9
1.7
8.4
9.3
6.4
2,827
(280)
(235)
(515)
Group free cash flow
EBITDA1
Capital expenditure2
Interest
Tax (excluding cash tax benefit of pension deficit payments)
Change in working capital
Other
3
Normalised free cash flow
Cash tax benefit of pension deficit payments
Purchases of telecoms licences
Specific items
Reported free cash flow
Gross pension deficit payment
Free cash flow (post pension deficit payments)
1,452
(661)
(213)
(171)
(602)
71
(124)
162
0
(33)
5
0
5
(51.6)
n/m
1,440
(600)
(222)
(31)
(716)
69
(60)
20
0
(134)
(174)
0
(174)
Net debt
9,142
(11.9)
8,058
1
(9.2)
4.2
n/m
before specific items
before purchases of telecommunications licences
3
before specific items, purchases of telecommunications licences, pension deficit payments and the cash tax benefit of pension deficit payments
n/m = not meaningful
2
2.4
(45.0)
93.0
43.6
(3.1)
(2.4)
(40.7)
(4.9)
(21.4)
3.5
23.5
(6.2)
6,116
(2,346)
(608)
(424)
(380)
92
2,450
77
0
(356)
2,171
(325)
1,846
(9.9)
7,028
(3.8)
(12.1)
6.5
(5.3)
2011/12
2. BT Global Services
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
866
982
874
939
3,661
652
648
644
662
2,606
265
258
250
253
1,026
172
188
187
202
749
1,955
2,076
1,955
2,056
8,042
7
7
8
6
28
115
111
110
121
457
823
-5.0%
552
-15.3%
242
-8.7%
174
1.2%
1,791
-8.4%
9
28.6%
111
-3.5%
833
-15.2%
533
-17.7%
250
-3.1%
193
2.7%
1,809
-12.9%
8
14.3%
105
-5.4%
814
-6.9%
552
-14.3%
236
-5.6%
197
5.3%
1,799
-8.0%
10
25.0%
105
-4.5%
905
-3.6%
619
-6.5%
249
-1.6%
220
8.9%
1,993
-3.1%
8
33.3%
104
-14.0%
3,375
-7.8%
2,256
-13.4%
977
-4.8%
784
4.7%
7,392
-8.1%
35
25.0%
425
-7.0%
766
-6.9%
559
1.3%
239
-1.2%
188
8.0%
1,752
-2.2%
8
-11.1%
102
-8.1%
756
-9.2%
546
2.4%
242
-3.2%
199
3.1%
1,743
-3.6%
7
-12.5%
99
-5.7%
832
2.2%
552
0.0%
243
3.0%
220
11.7%
1,847
2.7%
8
-20.0%
93
-11.4%
883
-2.4%
587
-5.2%
222
-10.8%
235
6.8%
1,927
-3.3%
8
0.0%
90
-13.5%
3,237
-4.1%
2,244
-0.5%
946
-3.2%
842
7.4%
7,269
-1.7%
31
-11.4%
384
-9.6%
-6.2%
-10.2%
-6.1%
-2.8%
-5.8%
-3.4%
-4.9%
3.8%
0.6%
-1.0%
Financial
Revenue (£m)
UK
YoY % change
Continental Europe
YoY % change
US & Canada
YoY % change
AsiaPac, Latam & MEA
YoY % change
Total
YoY % change
- of which internal
YoY % change
- of which transit
YoY % change
Underlying revenue excluding transit (YoY % change)
EBITDA (£m)
YoY % change
Operating profit (£m)
YoY % change
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
211
236
229
272
948
197
-6.6%
209
-11.4%
246
7.4%
298
9.6%
950
0.2%
210
6.6%
222
6.2%
290
17.9%
319
7.0%
1,041
9.6%
37
49
58
96
240
38
2.7%
55
12.2%
87
50.0%
136
41.7%
316
31.7%
57
50.0%
70
27.3%
136
56.3%
162
19.1%
425
34.5%
118
156
142
152
568
129
9.3%
127
-18.6%
122
-14.1%
157
3.3%
535
-5.8%
116
-10.1%
125
-1.6%
143
17.2%
132
-15.9%
516
-3.6%
(1)
21
220
253
493
(242)
n/m
(99)
-571.4%
168
-23.6%
487
92.5%
314
-36.3%
(262)
-8.3%
91
191.9%
111
-33.9%
559
14.8%
499
58.9%
1,633
1,498
1,720
2,096
6,947
1,216
-25.5%
1,340
-10.5%
2,020
17.4%
2,004
-4.4%
6,580
-5.3%
1,814
49.2%
1,559
16.3%
1,602
-20.7%
2,305
15.0%
7,280
10.6%
Operational
Order intake (£m)
YoY % change
2011/12
3. BT Business
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
278
271
265
267
1,081
188
195
191
198
772
116
125
111
133
485
145
154
149
154
602
10
11
12
12
45
77
72
91
69
309
814
828
819
833
3,294
90
101
99
111
401
253
-9.0%
188
0.0%
112
-3.4%
143
-1.4%
13
30.0%
66
-14.3%
775
-4.8%
100
11.1%
257
-5.2%
196
0.5%
120
-4.0%
143
-7.1%
13
18.2%
68
-5.6%
797
-3.7%
99
-2.0%
251
-5.3%
198
3.7%
121
9.0%
151
1.3%
14
16.7%
67
-26.4%
802
-2.1%
102
3.0%
253
-5.2%
196
-1.0%
151
13.5%
166
7.8%
10
-16.7%
70
1.4%
846
1.6%
122
9.9%
1,014
-6.2%
778
0.8%
504
3.9%
603
0.2%
50
11.1%
271
-12.3%
3,220
-2.2%
423
5.5%
250
-1.2%
192
2.1%
129
15.2%
149
4.2%
10
-23.1%
55
-16.7%
785
1.3%
101
1.0%
246
-4.3%
199
1.5%
137
14.2%
151
5.6%
7
-46.2%
59
-13.2%
799
0.3%
105
6.1%
251
0.0%
198
0.0%
133
9.9%
157
4.0%
12
-14.3%
57
-14.9%
808
0.7%
103
1.0%
247
-2.4%
199
1.5%
145
-4.0%
167
0.6%
9
-10.0%
54
-22.9%
821
-3.0%
106
-13.1%
994
-2.0%
788
1.3%
544
7.9%
624
3.5%
38
-24.0%
225
-17.0%
3,213
-0.2%
415
-1.9%
-4.7%
-2.8%
-1.6%
1.1%
-2.0%
0.4%
-0.5%
-0.3%
-2.7%
-0.8%
Financial
Revenue (£m)
SME & Corporate voice
YoY % change
SME & Corporate data & networking
YoY % change
IT services
YoY % change
Ireland Business (ex Transit)
YoY % change
Transit
YoY % change
Other (incl. eliminations)
YoY % change
Total
YoY % change
- of which internal
YoY % change
Underlying revenue excluding transit (YoY % change)
EBITDA (£m)
YoY % change
229
229
238
243
939
220
-3.9%
227
-0.9%
239
0.4%
254
4.5%
940
0.1%
236
7.3%
247
8.8%
257
7.5%
262
3.1%
1,002
6.6%
Operating profit (£m)
YoY % change
168
178
180
178
704
162
-3.6%
169
-5.1%
179
-0.6%
197
10.7%
707
0.4%
183
13.0%
197
16.6%
206
15.1%
219
11.2%
805
13.9%
45
44
45
54
188
42
-6.7%
42
-4.5%
30
-33.3%
28
-48.1%
142
-24.5%
33
-21.4%
29
-31.0%
32
6.7%
33
17.9%
127
-10.6%
174
196
180
225
775
121
-30.5%
165
-15.8%
255
41.7%
275
22.2%
816
5.3%
109
-9.9%
217
31.5%
218
-14.5%
255
-7.3%
799
-2.1%
415
503
440
477
1,835
433
4.3%
708
40.8%
545
23.9%
516
8.2%
2,202
20.0%
471
8.8%
473
-33.2%
499
-8.4%
655
26.9%
2,098
-4.7%
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
2011/12
4. BT Consumer
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Calls & lines
YoY % change
Broadband & TV
YoY % change
Other (incl. eliminations)
YoY % change
Total
YoY % change
- of which internal
YoY % change
708
697
700
692
2,797
246
253
256
269
1,024
25
31
29
19
104
979
981
985
980
3,925
7
5
3
1
16
661
-6.6%
276
12.2%
22
-12.0%
959
-2.0%
10
42.9%
642
-7.9%
281
11.1%
29
-6.5%
952
-3.0%
11
120.0%
637
-9.0%
288
12.5%
28
-3.4%
953
-3.2%
11
n/m
650
-6.1%
305
13.4%
27
42.1%
982
0.2%
12
n/m
2,590
-7.4%
1,150
12.3%
106
1.9%
3,846
-2.0%
44
175.0%
626
-5.3%
300
8.7%
24
9.1%
950
-0.9%
12
20.0%
633
-1.4%
330
17.4%
24
-17.2%
987
3.7%
10
-9.1%
633
-0.6%
351
21.9%
30
7.1%
1,014
6.4%
13
18.2%
659
1.4%
377
23.6%
32
18.5%
1,068
8.8%
14
16.7%
2,551
-1.5%
1,358
18.1%
110
3.8%
4,019
4.5%
49
11.4%
EBITDA (£m)
YoY % change
216
214
214
238
882
246
13.9%
238
11.2%
228
6.5%
256
7.6%
968
9.8%
231
-6.1%
158
-33.6%
175
-23.2%
269
5.1%
833
-13.9%
Operating profit (£m)
YoY % change
157
147
152
174
630
184
17.2%
175
19.0%
166
9.2%
195
12.1%
720
14.3%
176
-4.3%
105
-40.0%
120
-27.7%
213
9.2%
614
-14.7%
56
71
67
77
271
59
5.4%
61
-14.1%
53
-20.9%
68
-11.7%
241
-11.1%
56
-5.1%
60
-1.6%
48
-9.4%
47
-30.9%
211
-12.4%
140
140
100
212
592
100
-28.6%
147
5.0%
190
90.0%
218
2.8%
655
10.6%
146
46.0%
11
-92.5%
99
-47.9%
216
-0.9%
472
-27.9%
330
5.1%
335
5.7%
337
4.7%
343
5.2%
350
6.1%
355
6.0%
359
6.5%
365
6.4%
370
5.7%
377
6.2%
383
6.7%
391
7.1%
Total consumer lines ('000)
QoQ movement ('000)
11,563
-239
11,323
-240
11,138
-185
10,919
-219
10,717
-202
10,534
-183
10,361
-173
10,207
-154
10,070
-130
Active consumer lines ('000)
QoQ movement ('000)
10,671
-128
10,550
-121
10,457
-93
10,321
-136
10,184
-137
10,053
-131
9,931
-122
9,824
-107
598
23
639
41
679
39
707
28
728
21
749
21
770
21
810
40
Financial
Revenue (£m)
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Consumer ARPU (£)
YoY % change
TV customers ('000)
QoQ movement ('000)
1
2
Excludes 7k lines relating to accounts transferred from BT Consumer to BT Business
Excludes 22k lines relating to a small acquisition
10,027
-65
2
9,957
-70
9,908
-49
9,727
-97
9,715
-34
2
9,675
-40
9,650
-25
833
23
903
70
956
53
1,002
46
1
2011/12
5. BT Wholesale
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
199
197
199
196
791
230
232
232
217
911
73
75
70
64
282
35
43
42
43
163
187
165
162
157
671
35
25
29
36
125
759
737
734
713
2,943
195
-2.0%
228
-0.9%
62
-15.1%
49
40.0%
119
-36.4%
25
-28.6%
678
-10.7%
197
0.0%
204
-12.1%
58
-22.7%
48
11.6%
86
-47.9%
23
-8.0%
616
-16.4%
208
4.5%
210
-9.5%
55
-21.4%
48
14.3%
95
-41.4%
29
0.0%
645
-12.1%
232
18.4%
206
-5.1%
54
-15.6%
56
30.2%
94
-40.1%
27
-25.0%
669
-6.2%
832
5.2%
848
-6.9%
229
-18.8%
201
23.3%
394
-41.3%
104
-16.8%
2,608
-11.4%
239
22.6%
188
-17.5%
52
-16.1%
55
12.2%
80
-32.8%
24
-4.0%
638
-5.9%
232
17.8%
183
-10.3%
51
-12.1%
59
22.9%
77
-10.5%
22
-4.3%
624
1.3%
199
-4.3%
181
-13.8%
47
-14.5%
66
37.5%
68
-28.4%
28
-3.4%
589
-8.7%
219
-5.6%
157
-23.8%
45
-16.7%
77
37.5%
50
-46.8%
23
-14.8%
571
-14.6%
889
6.9%
709
-16.4%
195
-14.8%
257
27.9%
275
-30.2%
97
-6.7%
2,422
-7.1%
-2.3%
-7.30%
-3.8%
3.4%
-2.6%
-0.2%
3.2%
-5.3%
-9.4%
-3.0%
Financial
Revenue (£m)
Managed solutions
YoY % change
Calls & lines
YoY % change
Broadband
YoY % change
IP services
YoY % change
Transit
YoY % change
Other
YoY % change
Total
YoY % change
Underlying revenue excluding transit (YoY % change)
EBITDA (£m)
YoY % change
172
171
168
156
667
163
-5.2%
143
-16.4%
153
-8.9%
161
3.2%
620
-7.0%
157
-3.7%
159
11.2%
146
-4.6%
152
-5.6%
614
-1.0%
Operating profit (£m)
YoY % change
106
109
105
88
408
99
-6.6%
81
-25.7%
89
-15.2%
97
10.2%
366
-10.3%
93
-6.1%
97
19.8%
86
-3.4%
93
-4.1%
369
0.8%
74
89
82
91
336
72
-2.7%
57
-36.0%
52
-36.6%
52
-42.9%
233
-30.7%
64
-11.1%
63
10.5%
61
17.3%
56
7.7%
244
4.7%
(16)
88
10
177
259
(8)
50.0%
63
-28.4%
115
n/m
178
0.6%
348
34.4%
(31)
-287.5%
154
144.4%
30
-73.9%
219
23.0%
372
6.9%
71
116
344
217
748
501
605.6%
308
165.5%
416
20.9%
806
271.4%
2,031
171.5%
509
1.6%
409
32.8%
467
12.3%
525
-34.9%
1,910
-6.0%
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
2011/12
6. Openreach
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
661
656
648
642
2,607
290
306
313
311
1,220
171
182
194
203
750
9
13
18
28
68
138
137
140
127
542
1,269
1,294
1,313
1,311
5,187
887
890
902
885
3,564
611
-7.6%
289
-0.3%
208
21.6%
33
266.7%
129
-6.5%
1,270
0.1%
855
-3.6%
595
-9.3%
295
-3.6%
217
19.2%
40
207.7%
136
-0.7%
1,283
-0.9%
850
-4.5%
592
-8.6%
297
-5.1%
214
10.3%
53
194.4%
130
-7.1%
1,286
-2.1%
839
-7.0%
582
-9.3%
292
-6.1%
222
9.4%
60
114.3%
120
-5.5%
1,276
-2.7%
824
-6.9%
2,380
-8.7%
1,173
-3.9%
861
14.8%
186
173.5%
515
-5.0%
5,115
-1.4%
3,368
-5.5%
548
-10.3%
286
-1.0%
219
5.3%
71
115.2%
121
-6.2%
1,245
-2.0%
806
-5.7%
540
-9.2%
298
1.0%
224
3.2%
86
115.0%
123
-9.6%
1,271
-0.9%
816
-4.0%
532
-10.1%
304
2.4%
225
5.1%
91
71.7%
122
-6.2%
1,274
-0.9%
814
-3.0%
524
-10.0%
300
2.7%
229
3.2%
98
63.3%
120
0.0%
1,271
-0.4%
803
-2.5%
2,144
-9.9%
1,188
1.3%
897
4.2%
346
86.0%
486
-5.6%
5,061
-1.1%
3,239
-3.8%
EBITDA (£m)
YoY % change
617
648
672
681
2,618
633
2.6%
664
2.5%
662
-1.5%
683
0.3%
2,642
0.9%
605
-4.4%
642
-3.3%
660
-0.3%
694
1.6%
2,601
-1.6%
Operating profit (£m)
YoY % change
266
296
318
322
1,202
275
3.4%
307
3.7%
304
-4.4%
328
1.9%
1,214
1.0%
236
-14.2%
287
-6.5%
315
3.6%
357
8.8%
1,195
-1.6%
Capex (£m)
YoY % change
253
251
292
279
1,075
286
13.0%
278
10.8%
287
-1.7%
293
5.0%
1,144
6.4%
280
-2.1%
268
-3.6%
249
-13.2%
252
-14.0%
1,049
-8.3%
Operating free cash flow (£m)
YoY % change
256
431
385
442
1,514
289
12.9%
328
-23.9%
448
16.4%
410
-7.2%
1,475
-2.6%
269
-6.9%
311
-5.2%
452
0.9%
460
12.2%
1,492
1.2%
Internal physical lines ('000)
14,976
14,663
14,428
14,128
13,866
13,628
13,405
13,214
13,034
12,932
12,808
12,697
External physical lines ('000)
5,273
5,294
5,209
5,192
5,192
5,130
5,127
5,088
4,988
4,838
4,688
4,544
Fully unbundled physical lines (MPF) ('000)
4,583
4,885
5,240
5,631
5,848
6,110
6,384
6,702
6,995
7,239
7,585
7,846
24,832
18
24,843
11
24,877
34
24,950
74
24,906
-44
24,869
-38
24,917
48
25,004
88
25,017
12
25,009
-8
25,081
72
25,087
6
Financial
Revenue (£m)
WLR
YoY % change
LLU
YoY % change
Ethernet
YoY % change
Fibre broadband
YoY % change
Other
YoY % change
Total
YoY % change
- of which internal
YoY % change
Operational
Total physical lines ('000)
QoQ movement ('000)
7. Broadband
Q1
2011/12
Q2
Q3
Q4
Q1
6,144
6,280
6,365
2012/13
Q2
Q3
Q4
Q1
6,569
6,704
6,799
2013/14
Q2
Q3
Q4
000s
Total retail broadband
Total retail broadband
Net adds in quarter
5,832
5,998
6,446
6,961
7,111
7,281
150
170
60%
39%
79%
39%
141
166
146
136
85
81
122
136
95
156
1
56%
37%
63%
37%
56%
37%
45%
37%
54%
38%
54%
38%
50%
38%
48%
38%
50%
38%
93%
39%
1
190
74
282
92
380
98
515
135
668
154
825
157
1,025
200
1,236
211
1,433
197
1,628
195
1,856
228
2,105
249
2,559
138
2,512
-47
2,407
-105
2,263
-144
2,212
-51
2,144
-67
2,084
-60
2,066
-19
2,061
-5
2,000
-60
1,886
-114
1,872
-14
Internal DSL & fibre broadband (sold to other BT lines of business)
8,391
8,510
8,551
8,543
8,577
8,591
8,653
8,770
8,860
8,962
8,997
9,153
Full LLU (MPF)
4,583
4,885
5,240
5,631
5,848
6,110
6,384
6,702
6,995
7,239
7,585
7,846
Shared LLU (SMPF) + external fibre on WLR lines
2,996
2,836
2,700
2,622
2,528
2,401
2,308
2,158
1,963
1,786
1,656
1,455
15,969
250
16,232
262
16,491
260
16,795
304
16,952
157
17,102
150
17,345
243
17,629
284
17,818
189
17,986
168
18,238
252
18,455
217
195
75
290
96
395
105
538
143
708
170
895
186
1,140
245
1,411
271
1,676
265
1,992
316
2,330
339
2,677
347
Total retail share of DSL + fibre net adds
Total retail share of DSL + fibre installed base
Of which:
Total retail fibre base
Net adds in quarter
Wholesale
BT Wholesale external broadband
Net adds in quarter
Openreach2
Total DSL + fibre
Net adds in quarter
Of which:
Openreach fibre base
Net adds in quarter
1
2
Excludes 6k lines relating to a small acquisition
Includes lines wholesaled by BT Business in Ireland
2011/12
8. Costs & other statistics
2012/13
2013/14
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Direct labour costs before leaver costs
Indirect labour costs
Leaver costs
Gross labour costs
Capitalised labour
Net labour costs
1,195
242
28
1,465
(241)
1,224
1,220
232
29
1,481
(242)
1,239
1,199
230
11
1,440
(247)
1,193
1,204
210
29
1,443
(257)
1,186
4,818
914
97
5,829
(987)
4,842
1,193
221
23
1,437
(237)
1,200
1,182
214
16
1,412
(243)
1,169
1,165
205
12
1,382
(241)
1,141
1,187
205
7
1,399
(245)
1,154
4,727
845
58
5,630
(966)
4,664
1,181
210
6
1,397
(238)
1,159
1,173
216
4
1,393
(245)
1,148
1,158
217
1,375
(260)
1,115
1,177
205
4
1,386
(253)
1,133
4,689
848
14
5,551
(996)
4,555
Payments to telecommunications operators
Property and energy costs
Network operating and IT costs
Other costs (including programme rights costs)
Operating costs before depreciation and specific items
825
273
170
868
3,360
786
270
163
971
3,429
800
270
144
873
3,280
742
253
153
960
3,294
3,153
1,066
630
3,672
13,363
697
261
156
738
3,052
653
259
156
768
3,005
651
253
137
806
2,988
676
249
138
934
3,151
2,677
1,022
587
3,246
12,196
646
246
164
794
3,009
639
251
149
870
3,057
620
258
142
927
3,062
567
204
136
1,003
3,043
2,472
959
591
3,594
12,171
Depreciation and amortisation
Total operating costs before specific items
Specific items
Total operating costs
739
4,099
66
4,165
753
4,182
(343)
3,839
734
4,014
26
4,040
746
4,040
14
4,054
2,972
16,335
(237)
16,098
723
3,775
2
3,777
722
3,727
50
3,777
706
3,694
(87)
3,607
692
3,843
151
3,994
2,843
15,039
116
15,155
697
3,706
84
3,790
677
3,734
52
3,786
670
3,732
46
3,778
651
3,694
94
3,788
2,695
14,866
276
15,142
118
45
56
74
253
36
582
156
44
71
89
251
41
652
142
45
67
82
292
37
665
152
54
77
91
279
42
695
568
188
271
336
1,075
156
2,594
129
42
59
72
286
34
622
127
42
61
57
278
31
596
122
30
53
52
287
28
572
157
28
68
52
293
50
648
535
142
241
233
1,144
143
2,438
116
33
56
64
280
47
596
125
29
60
63
268
50
595
143
32
48
61
249
48
581
132
33
47
56
252
54
574
516
127
211
244
1,049
199
2,346
Lines sold through BT lines of business
Total consumer lines (as sheet 4)
QoQ movement
Business/Corporate lines
QoQ movement
Total
QoQ movement
11,563
-239
4,827
-90
16,390
-329
11,323
-240
4,722
-105
16,045
-345
11,138
-185
4,636
-86
15,774
-271
10,919
-219
4,551
-85
15,470
-304
10,717
-202
4,437
-114
15,154
-316
10,534
-183
4,340
-97
14,874
-280
10,361
-173
4,262
-78
14,623
-251
10,207
-154
4,165
-97
14,372
-251
9,957
-70
3,878
-100
13,835
-170
9,908
-49
3,784
-94
13,693
-142
Call minutes across BT lines of business (bn)
YoY % change
9.77
-10.8%
9.72
-9.7%
9.63
-13.7%
9.69
-8.6%
9.07
-7.2%
8.84
-9.1%
8.78
-8.8%
8.71
-10.1%
7.79
-11.3%
7.59
-12.9%
Operating costs (£m)
Capital expenditure (£m)
Capital expenditure by line of business
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Total
Other Stats
1
2
Excludes 7k lines relating to accounts transferred from BT Consumer to BT Business
Excludes 22k lines relating to a small acquisition
38.81
-10.7%
10,070
-130
4,071
-101
14,141
-231
35.40
-8.8%
8.07
-11.0%
1
1
10,027
-65
3,978
-93
14,005
-158
7.83
-11.4%
2
2
31.28
-11.6%
9. Glossary
BT Global Services
Revenue
Underlying revenue excluding transit
Operational
Order intake
Geographic split of revenue is based on the country of origin from which the customer is invoiced. Reported growth rates are not adjusted for the effect of foreign exchange movements.
The YoY change in underlying revenue excluding transit. Underlying revenue excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
Orders for all business types including new business, renewals and extensions. Where a renewal or extension overlaps with a previous contract value reported as Order intake, only the incremental
increase is included. Also includes all orders for BT Global Services's Conferencing and Security units.
BT Business
Revenue
SME & Corporate voice
SME & Corporate data & networking
Revenue from calls, lines, mobile and VoIP services. Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call
packages sold to SMEs and mid-tier corporates in the UK under both the BT and Plusnet brands. Lines revenue is rentals and connections revenue from analogue and digital lines sold to SMEs and
mid-tier corporates in the UK under both the BT and Plusnet brands.
Revenue from broadband, analogue and digital private circuits, and ICT and managed network services sold to SMEs and mid-tier corporates in the UK under both the BT and Plusnet brands.
IT services
Ireland Business (ex Transit)
Revenue from five specialist IT services units in BT Business - BT Engage IT, BT iNet, BT Business Direct, BT Expedite & Fresca and BT Tikit
In Northern Ireland, includes revenue from SMEs and the public sector, plus internal charges related to usage of the network in Northern Ireland. In Republic of Ireland, includes revenue from the
corporate sector, the public sector and from wholesale network services.
Transit
Ireland revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT (including the pass through of mobile
terminating traffic)
Other (incl. eliminations)
Mainly revenue from certain units previously reported within BT Enterprises: BT Directories, BT Redcare, BT Payphones and BT Fleet, as well as Inbound and Select Services revenue. Also includes
revenue from audio, video and web conferencing and collaboration services for business customers in the UK.
Internal
Underlying revenue excluding transit
Contains IT services & managed networks revenue from BT Global Services; and internal charges from Ireland to other parts of BT relating to usage of the network in Northern Ireland.
The YoY change in underlying revenue excluding transit. Underlying revenue excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
Operational
Order intake
BT Consumer
Revenue
Calls & lines
Broadband & TV
Other (incl. eliminations)
Internal
Operational
Consumer ARPU
Total consumer lines
Active consumer lines
TV customers
Orders for calls & lines, broadband, IT services and conferencing services sold by BT Business in the UK and Ireland. Includes all connections, installations and one-off charges, plus all recurring
charges for the term of the contract. Excludes orders for volume products such as calls & lines and broadband ordered directly through our outbound sales desks.
All measures include consumers in Northern Ireland, and Plusnet's consumer business
Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages sold to consumers in the UK. Lines revenue is
rentals, connections and calling features revenue for analogue and digital lines sold to consumers in the UK.
Revenue from broadband sold to consumers in the UK. Includes BT Infinity, BT TV and retail and wholesale BT Sport.
Mainly sales of telephones and other equipment, BT Wi-fi direct revenue from the sale of wi-fi vouchers to customers, and wi-fi revenue from corporate customers.
Mainly BT Wi-fi revenue from services sold by BT Global Services on certain contracts; services and applications sold by Plusnet to BT Global Services.
12 month rolling consumer revenue, less mobile POLOs, less BT Sport revenue from: satellite customers paying for the channels, our wholesale deals and from commercial premises. This is divided
by the average number of primary lines.
Total number of UK consumer analogue lines and ISDN channels (WLR)
The number of UK consumer lines over which BT is the call provider
Total number of customers, with either a BT Vision or a YouView box, that are registered & enabled on the BT TV platform to receive video on demand
BT Wholesale
Revenue
Managed solutions
Managed network services, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK. Includes managed broadband network service contracts.
Calls & lines
Broadband
Direct and indirect conveyance, wholesale and international direct dial calls (not sold as part of a managed service), interconnect circuits, private circuits and partial private circuits
IPStream Connect, Datastream and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed solutions. Excludes managed broadband
network service contracts.
IP services
Transit
Voice over IP services (including IP Exchange), Fixed Wholesale Ethernet and other wholesale data revenue including MPLS products such as SHDS & IP Clear
UK revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT (includes the pass through of mobile
terminating traffic)
Other
Underlying revenue excluding transit
Media & Broadcast revenue and equipment sales
The YoY change in underlying revenue excluding transit. Underlying revenue excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
Operational
Order intake
Orders for all business types including new business, renewals and extensions.
Openreach
Revenue
WLR
LLU
Ethernet
Fibre broadband
Other
Internal
Operational
Internal physical lines
External physical lines
Fully unbundled physical lines (MPF)
Internal and external WLR connection and rental revenue
Internal and external SMPF and MPF connection and rental revenue, co-location connection and rental revenue, copper port build, tie cables and TAMs
Internal and external Ethernet connection and rental revenue
Internal and external Fibre connection and rental revenue
Primarily revenue from service-based activity and some legacy connectivity products
Primarily rental and connection revenue related to WLR, SMPF, Ethernet and fibre supplied to the customer-facing BT lines of business
Lines provided by Openreach to other BT lines of business - including Plusnet and physical lines operated by BT Consumer and BT Business in Northern Ireland (includes analogue lines and ISDN
lines provided over copper (WLR), but excludes non-equivalent traded products and ISDN30)
Lines provided by Openreach to other CPs (includes analogue and ISDN lines provided over copper (WLR), but excludes full LLU (MPF) and ISDN30)
MPF lines provided by Openreach to other CPs
Broadband
Total retail broadband
Total retail broadband
Total retail fibre base
Wholesale
BT Wholesale external broadband
Openreach
Internal DSL & fibre broadband
(sold to other BT lines of business)
Full LLU (MPF)
Shared LLU (SMPF) + external fibre on WLR lines
Total DSL + fibre
Openreach fibre base
BT's total retail broadband base (including retail fibre) - BT Consumer (including Plusnet and Northern Ireland), BT Business and broadband lines sold by Global Services
BT's total retail fibre base - BT Consumer (including Pusnet and Northern Ireland) and BT Business. Included within retail broadband numbers
Total broadband lines sold by BT Wholesale to external CP customers
Total broadband (including fibre) lines sold via BT lines of business. Calculated as the sum of 'Total retail broadband' base + 'BT Wholesale external broadband' base
MPF lines provided by Openreach to other external CPs
SMPF lines provided by Openreach to other external CPs - includes fibre provided by Openreach to other CPs on WLR lines
Total number of broadband lines sold by Openreach both internally and externally. Includes fibre. Calculated as the total of the 3 rows above
Total fibre lines sold by Opnreach, both internally to BT lines of business and externally to other CPs. Included within the 'Total DSL + fibre' number
Costs & other statistics
Total consumer lines (as sheet 4)
Business/Corporate lines
Call minutes
Total number of UK consumer analogue lines and ISDN channels (WLR) sold by BT Consumer. Includes consumers in Northern Ireland and Plusnet.
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Global Services, BT Business and BT Wholesale
Includes BT Consumer (including Northern Ireland), BT Business (including Northern Ireland) and BT Global Services non-geographic and geographic call minutes - local, national and international
call minutes, fixed to mobile, 0800, 0870 and 0845