Key Performance Indicators Q3 2014/15
Sheet 1
Sheet 2
Sheet 3
Sheet 4
Sheet 5
Sheet 6
Sheet 7
Sheet 8
Sheet 9
Income statement & free cash flow
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Broadband
Costs & other statistics
Glossary
For further information please contact:
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
ir@bt.com
The figures in this document have been restated to reflect the move, with effect from 1 April 2014, of Conferencing from BT Business into BT Global Services and Security from Group
into BT Global Services, and were published on 16 June 2014. See note 1 of the Q3 2014/15 results release for further information.
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations
that follow and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content.
1. Group income statement
2013/14
Q1
£m unless otherwise stated
YoY
Change
2014/15
Q1
2013/14
Q2
%
YoY
Change
2014/15
Q2
2013/14
Q3
%
YoY
Change
2014/15
Q3
2013/14
Q4
2013/14
Full Year
1,694
789
1,083
532
1,255
20
(898)
4,475
141
1,927
821
1,068
571
1,271
32
(942)
4,748
149
7,269
3,213
4,019
2,422
5,061
82
(3,779)
18,287
697
-1.0%
1.2%
0.5%
319
262
269
152
694
9
1,705
1,041
1,002
833
614
2,601
25
6,116
%
1
Revenue
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Eliminations
Total
- of which transit
1,752
785
950
638
1,245
18
(939)
4,449
192
Underlying revenue2 excl. transit (YoY % change)
-1.1%
EBITDA1
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Total
210
236
231
157
605
1
1,440
Depreciation and amortisation1
Operating profit1
1
Net finance expense
1,647
762
1,046
525
1,245
19
(890)
4,354
144
1,743
799
987
624
1,271
18
(951)
4,491
183
0.5%
-0.5%
1.4
1.7
3.0
(19.7)
3.1
n/m
(0.3)
213
240
238
126
624
(6)
1,435
222
247
158
159
642
6
1,434
(697)
(6.5)
(652)
743
5.4
783
(146)
(0.7)
Share of post tax profits/losses of associates & joint ventures 1
(2)
Profit before tax1
595
Specific items
Net interest on pensions
Total specific items
(6.0)
(2.9)
10.1
(17.7)
0.0
5.6
(5.2)
(2.1)
7.2
(87)
(59)
(146)
Reported profit before tax
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Net income
EPS1 (p)
Reported EPS (p)
Dividend per share (p)
Average number of shares in issue (m)
(5.4)
(1.3)
7.0
(15.2)
(2.0)
(11.1)
(5.3)
(2.4)
1,649
789
1,056
529
1,245
16
(901)
4,383
141
1,847
808
1,014
589
1,274
14
(947)
4,599
173
0.2%
2.4%
1.8
4.5
42.4
(21.4)
(2.3)
n/m
1.1
226
258
225
125
627
(11)
1,450
290
257
175
146
660
9
1,537
(10.0)
3.5
43.4
(6.8)
(1.4)
(77.8)
2.0
261
266
251
136
651
2
1,567
(677)
(8.7)
(618)
(670)
(7.8)
(618)
(651)
(2,695)
757
9.9
832
867
9.5
949
1,054
3,421
(145)
(148)
(3.4)
(143)
(144)
(6.9)
(134)
(153)
(591)
0
0
1
(1)
0.0
(1)
0
(3)
638
609
690
722
12.7
814
901
2,827
(19)
(73)
(92)
(52)
(58)
(110)
(54)
(73)
(127)
(46)
(59)
(105)
(48)
(72)
(120)
(95)
(59)
(154)
(280)
(235)
(515)
13.3
(8.3)
(2.4)
6.8
(9.7)
(1.5)
42.9
(5.2)
(2.7)
449
21.6
546
499
12.8
563
617
12.5
694
747
2,312
(135)
32
22.6%
(5.9)
(127)
22
19.9%
(136)
250
22.3%
0.7
(137)
20
19.9%
(151)
27
20.9%
7.3
(162)
26
19.9%
(191)
10
21.2%
(613)
319
21.7%
346
27.5
441
613
(27.2)
446
493
13.2
558
566
2,018
5.9
4.4
7,839
10.2
27.3
6.5
5.6
7,856
6.0
7.8
3.4
7,864
15.0
(28.2)
14.7
6.9
5.6
3.9
8,027
7.3
6.3
7,867
9.6
9.5
8.0
6.9
8,122
9.0
7.2
7.5
7,858
28.2
25.7
10.9
7,857
n/m
1,435
(530)
(205)
(133)
(519)
74
122
19
0
(80)
61
0
61
1,434
(634)
(71)
(91)
(72)
44
610
19
0
(72)
557
0
557
(14.4)
1,450
(521)
(87)
(136)
(224)
51
533
19
0
(75)
477
0
477
1,537
(568)
(205)
(152)
(95)
37
554
19
0
(58)
515
0
515
80.0
1,567
(568)
(183)
(70)
130
32
908
15
0
4
927
0
927
1,705
(544)
(110)
(150)
503
(58)
1,346
19
0
(92)
1,273
(325)
948
6,116
(2,346)
(608)
(424)
(380)
92
2,450
77
0
(356)
2,171
(325)
1,846
(12.1)
7,079
8,074
(12.5)
7,063
7,640
(18.8)
6,202
7,028
7,028
Group free cash flow
EBITDA1
Capital expenditure3
Interest
Tax (excluding cash tax benefit of pension deficit payments)
Change in working capital
Other
Normalised free cash flow4
Cash tax benefit of pension deficit payments
Purchases of telecoms licences
Specific items
Reported free cash flow
Gross pension deficit payment
Free cash flow (post pension deficit payments)
1,440
(600)
(222)
(31)
(716)
69
(60)
20
0
(134)
(174)
0
(174)
Net debt
8,058
1
before specific items
2
excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
3
before purchases of telecommunications licences
4
(11.7)
(7.7)
n/m
n/m
before specific items, purchases of telecommunications licences, pension deficit payments and the cash tax benefit of pension deficit payments
n/m = not meaningful
(17.8)
22.5
(12.6)
(14.4)
0.0
(10.7)
63.9
80.0
2012/13
2. BT Global Services
2013/14
2014/15
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
823
-5.0%
552
-15.3%
242
-8.7%
174
1.2%
1,791
-8.4%
9
28.6%
111
-3.5%
833
-15.2%
533
-17.7%
250
-3.1%
193
2.7%
1,809
-12.9%
8
14.3%
105
-5.4%
814
-6.9%
552
-14.3%
236
-5.6%
197
5.3%
1,799
-8.0%
10
25.0%
105
-4.5%
905
-3.6%
619
-6.5%
249
-1.6%
220
8.9%
1,993
-3.1%
8
33.3%
104
-14.0%
3,375
-7.8%
2,256
-13.4%
977
-4.8%
784
4.7%
7,392
-8.1%
35
25.0%
425
-7.0%
766
-6.9%
559
1.3%
239
-1.2%
188
8.0%
1,752
-2.2%
8
-11.1%
102
-8.1%
756
-9.2%
546
2.4%
242
-3.2%
199
3.1%
1,743
-3.6%
7
-12.5%
99
-5.7%
832
2.2%
552
0.0%
243
3.0%
220
11.7%
1,847
2.7%
8
-20.0%
93
-11.4%
883
-2.4%
587
-5.2%
222
-10.8%
235
6.8%
1,927
-3.3%
8
0.0%
90
-13.5%
3,237
-4.1%
2,244
-0.5%
946
-3.2%
842
7.4%
7,269
-1.7%
31
-11.4%
384
-9.6%
731
-4.6%
521
-6.8%
208
-13.0%
187
-0.5%
1,647
-6.0%
8
0.0%
88
-13.7%
703
-7.0%
511
-6.4%
224
-7.4%
211
6.0%
1,649
-5.4%
6
-14.3%
88
-11.1%
683
-17.9%
549
-0.5%
231
-4.9%
231
5.0%
1,694
-8.3%
7
-12.5%
93
0.0%
Underlying revenue excluding transit (YoY % change)
-6.2%
-10.2%
-6.1%
-2.8%
-5.8%
-3.4%
-4.9%
3.8%
0.6%
-1.0%
-1.5%
-1.1%
-6.6%
EBITDA (£m)
YoY % change
197
-6.6%
209
-11.4%
246
7.4%
298
9.6%
950
0.2%
210
6.6%
222
6.2%
290
17.9%
319
7.0%
1,041
9.6%
213
1.4%
226
1.8%
261
-10.0%
Operating profit (£m)
YoY % change
38
2.7%
55
12.2%
87
50.0%
136
41.7%
316
31.7%
57
50.0%
70
27.3%
136
56.3%
162
19.1%
425
34.5%
73
28.1%
102
45.7%
134
-1.5%
Capex (£m)
YoY % change
129
9.3%
127
-18.6%
122
-14.1%
157
3.3%
535
-5.8%
116
-10.1%
125
-1.6%
143
17.2%
132
-15.9%
516
-3.6%
106
-8.6%
116
-7.2%
121
-15.4%
Operating free cash flow (£m)
YoY % change
(242)
n/m
(99)
-571.4%
168
-23.6%
487
92.5%
314
-36.3%
(262)
8.3%
91
-191.9%
111
-33.9%
559
14.8%
499
58.9%
(337)
28.6%
35
-61.5%
52
-53.2%
1,156
1,279
1,938
1,975
6,348
1,702
47.2%
1,518
18.7%
1,509
-22.1%
2,234
13.1%
6,963
9.7%
1,058
-37.8%
1,307
-13.9%
2,051
35.9%
Financial
Revenue (£m)
UK
YoY % change
Continental Europe
YoY % change
US & Canada
YoY % change
AsiaPac, Latam & MEA
YoY % change
Total
YoY % change
- of which internal
YoY % change
- of which transit
YoY % change
Operational
Order intake (£m)1
YoY % change
1
Historic order book restated in Q1 2014/15 following review of Conferencing order book to fully align with BT Global Services methodology
2012/13
3. BT Business
2013/14
2014/15
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
253
-9.0%
188
0.0%
112
-3.4%
143
-1.4%
13
30.0%
66
-14.3%
775
-4.8%
100
11.1%
257
-5.2%
196
0.5%
120
-4.0%
143
-7.1%
13
18.2%
68
-5.6%
797
-3.7%
99
-2.0%
251
-5.3%
198
3.7%
121
9.0%
151
1.3%
14
16.7%
67
-26.4%
802
-2.1%
102
3.0%
253
-5.2%
196
-1.0%
151
13.5%
166
7.8%
10
-16.7%
70
1.4%
846
1.6%
122
9.9%
1,014
-6.2%
778
0.8%
504
3.9%
603
0.2%
50
11.1%
271
-12.3%
3,220
-2.2%
423
5.5%
250
-1.2%
192
2.1%
129
15.2%
149
4.2%
10
-23.1%
55
-16.7%
785
1.3%
101
1.0%
246
-4.3%
199
1.5%
137
14.2%
151
5.6%
7
-46.2%
59
-13.2%
799
0.3%
105
6.1%
251
0.0%
198
0.0%
133
9.9%
157
4.0%
12
-14.3%
57
-14.9%
808
0.7%
103
1.0%
247
-2.4%
199
1.5%
145
-4.0%
167
0.6%
9
-10.0%
54
-22.9%
821
-3.0%
106
-13.1%
994
-2.0%
788
1.3%
544
7.9%
624
3.5%
38
-24.0%
225
-17.0%
3,213
-0.2%
415
-1.9%
239
-4.4%
192
0.0%
126
-2.3%
142
-4.7%
10
0.0%
53
-3.6%
762
-2.9%
88
-12.9%
237
-3.7%
202
1.5%
138
0.7%
146
-3.3%
10
42.9%
56
-5.1%
789
-1.3%
103
-1.9%
239
-4.8%
201
1.5%
133
0.0%
152
-3.2%
10
-16.7%
54
-5.3%
789
-2.4%
99
-3.9%
Underlying revenue excluding transit (YoY % change)
-4.7%
-2.8%
-1.6%
1.1%
-2.0%
0.4%
-0.5%
-0.3%
-2.7%
-0.8%
-2.6%
-0.9%
-1.4%
EBITDA (£m)
YoY % change
220
-3.9%
227
-0.9%
239
0.4%
254
4.5%
940
0.1%
236
7.3%
247
8.8%
257
7.5%
262
3.1%
1,002
6.6%
240
1.7%
258
4.5%
266
3.5%
Operating profit (£m)
YoY % change
162
-3.6%
169
-5.1%
179
-0.6%
197
10.7%
707
0.4%
183
13.0%
197
16.6%
206
15.1%
219
11.2%
805
13.9%
197
7.7%
213
8.1%
218
5.8%
Capex (£m)
YoY % change
42
-6.7%
42
-4.5%
30
-33.3%
28
-48.1%
142
-24.5%
33
-21.4%
29
-31.0%
32
6.7%
33
17.9%
127
-10.6%
24
-27.3%
32
10.3%
42
31.3%
121
-30.5%
165
-15.8%
255
41.7%
275
22.2%
816
5.3%
109
-9.9%
217
31.5%
218
-14.5%
255
-7.3%
799
-2.1%
190
74.3%
231
6.5%
224
2.8%
433
4.3%
708
40.8%
545
23.9%
516
8.2%
2,202
20.0%
471
8.8%
473
-33.2%
499
-8.4%
655
26.9%
2,098
-4.7%
484
2.8%
463
-2.1%
515
3.2%
Financial
Revenue (£m)
SME & Corporate voice
YoY % change
SME & Corporate data & networking
YoY % change
IT services
YoY % change
Ireland Business (ex Transit)
YoY % change
Transit
YoY % change
Other (incl. eliminations)
YoY % change
Total
YoY % change
- of which internal
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
2012/13
4. BT Consumer
2013/14
2014/15
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Revenue (£m)
Calls & lines
YoY % change
Broadband & TV
YoY % change
Other (incl. eliminations)
YoY % change
Total
YoY % change
- of which internal
YoY % change
661
-6.6%
276
12.2%
22
-12.0%
959
-2.0%
10
42.9%
642
-7.9%
281
11.1%
29
-6.5%
952
-3.0%
11
120.0%
637
-9.0%
288
12.5%
28
-3.4%
953
-3.2%
11
n/m
650
-6.1%
305
13.4%
27
42.1%
982
0.2%
12
n/m
2,590
-7.4%
1,150
12.3%
106
1.9%
3,846
-2.0%
44
175.0%
626
-5.3%
300
8.7%
24
9.1%
950
-0.9%
12
20.0%
633
-1.4%
330
17.4%
24
-17.2%
987
3.7%
10
-9.1%
633
-0.6%
351
21.9%
30
7.1%
1,014
6.4%
13
18.2%
659
1.4%
377
23.6%
32
18.5%
1,068
8.8%
14
16.7%
2,551
-1.5%
1,358
18.1%
110
3.8%
4,019
4.5%
49
11.4%
641
2.4%
377
25.7%
28
16.7%
1,046
10.1%
14
16.7%
641
1.3%
387
17.3%
28
16.7%
1,056
7.0%
15
50.0%
648
2.4%
403
14.8%
32
6.7%
1,083
6.8%
16
23.1%
EBITDA (£m)
YoY % change
246
13.9%
238
11.2%
228
6.5%
256
7.6%
968
9.8%
231
-6.1%
158
-33.6%
175
-23.2%
269
5.1%
833
-13.9%
238
3.0%
225
42.4%
251
43.4%
Operating profit (£m)
YoY % change
184
17.2%
175
19.0%
166
9.2%
195
12.1%
720
14.3%
176
-4.3%
105
-40.0%
120
-27.7%
213
9.2%
614
-14.7%
183
4.0%
171
62.9%
201
67.5%
59
5.4%
61
-14.1%
53
-20.9%
68
-11.7%
241
-11.1%
56
-5.1%
60
-1.6%
48
-9.4%
47
-30.9%
211
-12.4%
39
-30.4%
52
-13.3%
47
-2.1%
100
-28.6%
147
5.0%
190
90.0%
218
2.8%
655
10.6%
146
46.0%
11
-92.5%
99
-47.9%
216
-0.9%
472
-27.9%
227
55.5%
105
n/m
274
176.8%
350
6.1%
355
6.0%
359
6.5%
365
6.4%
370
5.7%
377
6.2%
383
6.7%
391
7.1%
398
7.6%
404
7.2%
410
7.0%
Total consumer lines ('000)
QoQ movement ('000)
10,717
-202
10,534
-183
10,361
-173
10,207
-154
10,070
-130
Active consumer lines ('000)
QoQ movement ('000)
10,184
-137
10,053
-131
9,931
-122
9,824
-107
728
21
749
21
770
21
810
40
Financial
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Consumer ARPU (£)
YoY % change
TV customers ('000)
QoQ movement ('000)
1
Excludes 7k lines relating to accounts transferred from BT Consumer to BT Business
Excludes 22k lines relating to a small acquisition
3
Base adjusted to remove 35k inactive customers
2
10,027
-65
2
9,957
-70
9,908
-49
9,839
-69
9,754
-85
9,694
-60
9,727
-97
9,715
-34
2
9,675
-40
9,650
-25
9,599
-51
9,534
-65
9,493
-41
833
23
903
70
956
53
1,002
46
1,007
40
1,045
38
1,090
45
1
3
2012/13
5. BT Wholesale
2013/14
2014/15
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
195
-2.0%
228
-0.9%
62
-15.1%
49
40.0%
119
-36.4%
25
-28.6%
678
-10.7%
197
0.0%
204
-12.1%
58
-22.7%
48
11.6%
86
-47.9%
23
-8.0%
616
-16.4%
208
4.5%
210
-9.5%
55
-21.4%
48
14.3%
95
-41.4%
29
0.0%
645
-12.1%
232
18.4%
206
-5.1%
54
-15.6%
56
30.2%
94
-40.1%
27
-25.0%
669
-6.2%
832
5.2%
848
-6.9%
229
-18.8%
201
23.3%
394
-41.3%
104
-16.8%
2,608
-11.4%
239
22.6%
188
-17.5%
52
-16.1%
55
12.2%
80
-32.8%
24
-4.0%
638
-5.9%
232
17.8%
183
-10.3%
51
-12.1%
59
22.9%
77
-10.5%
22
-4.3%
624
1.3%
199
-4.3%
181
-13.8%
47
-14.5%
66
37.5%
68
-28.4%
28
-3.4%
589
-8.7%
219
-5.6%
157
-23.8%
45
-16.7%
77
37.5%
50
-46.8%
23
-14.8%
571
-14.6%
889
6.9%
709
-16.4%
195
-14.8%
257
27.9%
275
-30.2%
97
-6.7%
2,422
-7.1%
190
-20.5%
144
-23.4%
44
-15.4%
78
41.8%
46
-42.5%
23
-4.2%
525
-17.7%
195
-15.9%
131
-28.4%
41
-19.6%
95
61.0%
43
-44.2%
24
9.1%
529
-15.2%
197
-1.0%
134
-26.0%
39
-17.0%
96
45.5%
38
-44.1%
28
0.0%
532
-9.7%
Underlying revenue excluding transit (YoY % change)
-2.3%
-7.30%
-3.8%
3.4%
-2.6%
-0.2%
3.2%
-5.3%
-9.4%
-3.0%
-14.4%
-11.2%
-5.2%
EBITDA (£m)
YoY % change
163
-5.2%
143
-16.4%
153
-8.9%
161
3.2%
620
-7.0%
157
-3.7%
159
11.2%
146
-4.6%
152
-5.6%
614
-1.0%
126
-19.7%
125
-21.4%
136
-6.8%
Operating profit (£m)
YoY % change
99
-6.6%
81
-25.7%
89
-15.2%
97
10.2%
366
-10.3%
93
-6.1%
97
19.8%
86
-3.4%
93
-4.1%
369
0.8%
67
-28.0%
70
-27.8%
79
-8.1%
Capex (£m)
YoY % change
72
-2.7%
57
-36.0%
52
-36.6%
52
-42.9%
233
-30.7%
64
-11.1%
63
10.5%
61
17.3%
56
7.7%
244
4.7%
53
-17.2%
53
-15.9%
49
-19.7%
(8)
-50.0%
63
-28.4%
115
n/m
178
0.6%
348
34.4%
(31)
287.5%
154
144.4%
30
-73.9%
219
23.0%
372
6.9%
11
-135.5%
60
-61.0%
114
280.0%
501
605.6%
308
165.5%
416
20.9%
806
271.4%
2,031
171.5%
509
1.6%
409
32.8%
467
12.3%
525
-34.9%
1,910
-6.0%
264
-48.1%
249
-39.1%
439
-6.0%
Financial
Revenue (£m)
Managed solutions
YoY % change
Calls, lines & circuits
YoY % change
Broadband
YoY % change
IP services
YoY % change
Transit
YoY % change
Other
YoY % change
Total
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
2012/13
6. Openreach
2013/14
2014/15
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
611
-7.6%
289
-0.3%
208
21.6%
33
266.7%
129
-6.5%
1,270
0.1%
855
-3.6%
595
-9.3%
295
-3.6%
217
19.2%
40
207.7%
136
-0.7%
1,283
-0.9%
850
-4.5%
592
-8.6%
297
-5.1%
214
10.3%
53
194.4%
130
-7.1%
1,286
-2.1%
839
-7.0%
582
-9.3%
292
-6.1%
222
9.4%
60
114.3%
120
-5.5%
1,276
-2.7%
824
-6.9%
2,380
-8.7%
1,173
-3.9%
861
14.8%
186
173.5%
515
-5.0%
5,115
-1.4%
3,368
-5.5%
548
-10.3%
286
-1.0%
219
5.3%
71
115.2%
121
-6.2%
1,245
-2.0%
806
-5.7%
540
-9.2%
298
1.0%
224
3.2%
86
115.0%
123
-9.6%
1,271
-0.9%
816
-4.0%
532
-10.1%
304
2.4%
225
5.1%
91
71.7%
122
-6.2%
1,274
-0.9%
814
-3.0%
524
-10.0%
300
2.7%
229
3.2%
98
63.3%
120
0.0%
1,271
-0.4%
803
-2.5%
2,144
-9.9%
1,188
1.3%
897
4.2%
346
86.0%
486
-5.6%
5,061
-1.1%
3,239
-3.8%
509
-7.1%
296
3.5%
222
1.4%
104
46.5%
114
-5.8%
1,245
0.0%
769
-4.6%
497
-8.0%
294
-1.3%
218
-2.7%
119
38.4%
117
-4.9%
1,245
-2.0%
764
-6.4%
497
-6.6%
298
-2.0%
224
-0.4%
124
36.3%
112
-8.2%
1,255
-1.5%
764
-6.1%
EBITDA (£m)
YoY % change
633
2.6%
664
2.5%
662
-1.5%
683
0.3%
2,642
0.9%
605
-4.4%
642
-3.3%
660
-0.3%
694
1.6%
2,601
-1.6%
624
3.1%
627
-2.3%
651
-1.4%
Operating profit (£m)
YoY % change
275
3.4%
307
3.7%
304
-4.4%
328
1.9%
1,214
1.0%
236
-14.2%
287
-6.5%
315
3.6%
357
8.8%
1,195
-1.6%
275
16.5%
292
1.7%
319
1.3%
Capex (£m)
YoY % change
286
13.0%
278
10.8%
287
-1.7%
293
5.0%
1,144
6.4%
280
-2.1%
268
-3.6%
249
-13.2%
252
-14.0%
1,049
-8.3%
258
-7.9%
246
-8.2%
300
20.5%
Operating free cash flow (£m)
YoY % change
289
12.9%
328
-23.9%
448
16.4%
410
-7.2%
1,475
-2.6%
269
-6.9%
311
-5.2%
452
0.9%
460
12.2%
1,492
1.2%
298
10.8%
339
9.0%
471
4.2%
Internal physical lines ('000)
13,866
13,628
13,405
13,214
13,034
12,932
12,808
12,697
12,572
12,428
12,340
External physical lines ('000)
5,192
5,130
5,127
5,088
4,988
4,838
4,688
4,544
4,515
4,506
4,514
Fully unbundled physical lines (MPF) ('000)
5,848
6,110
6,384
6,702
6,995
7,239
7,585
7,846
8,013
8,180
8,371
24,906
-44
24,869
-38
24,917
48
25,004
88
25,017
12
25,009
-8
25,081
72
25,087
6
25,099
12
25,114
15
25,225
111
Financial
Revenue (£m)
WLR
YoY % change
LLU
YoY % change
Ethernet
YoY % change
Fibre broadband
YoY % change
Other
YoY % change
Total
YoY % change
- of which internal
YoY % change
Operational
Total physical lines ('000)
QoQ movement ('000)
7. Broadband
Q1
2012/13
Q2
Q3
Q4
Q1
2013/14
Q2
2014/15
Q3
Q4
Q1
Q2
Q3
7,111
150
7,281
170
7,385
104
7,473
88
7,592
119
60%
39%
79%
40%
64%
40%
48%
40%
46%
40%
000s
Total retail broadband
6,365
85
6,446
81
6,569
122
6,704
136
6,799
95
6,961
156
Total retail share of DSL + fibre net adds
Total retail share of DSL + fibre installed base
54%
38%
54%
38%
50%
38%
48%
38%
50%
38%
93%
39%
Of which:
Total retail fibre base
Net adds in quarter
668
154
825
157
1,025
200
1,236
211
1,433
197
1,628
195
1,856
228
2,105
249
2,332
226
2,535
203
2,744
209
2,212
-51
2,144
-67
2,084
-60
2,066
-19
2,061
-5
2,000
-60
1,886
-114
1,872
-14
1,866
-5
1,859
-8
1,873
14
8,577
5,848
2,528
16,952
157
8,591
6,110
2,401
17,102
150
8,653
6,384
2,308
17,345
243
8,770
6,702
2,158
17,629
284
8,860
6,995
1,963
17,818
189
8,962
7,239
1,786
17,986
168
8,997
7,585
1,656
18,238
252
9,153
7,846
1,455
18,455
217
9,252
8,013
1,353
18,618
163
9,332
8,180
1,288
18,800
182
9,465
8,371
1,222
19,058
258
708
170
895
186
1,140
245
1,411
271
1,676
265
1,992
316
2,330
339
2,677
347
3,019
341
3,363
344
3,738
375
Total retail broadband
Net adds in quarter
1
1
Wholesale
BT Wholesale external broadband
Net adds in quarter
Openreach2
Internal DSL & fibre broadband (sold to other BT lines of business)
Full LLU (MPF)
Shared LLU (SMPF) + external fibre on WLR lines
Total DSL + fibre
Net adds in quarter
Of which:
Openreach fibre base
Net adds in quarter
1
Excludes 6k lines relating to a small acquisition
2
Includes Northern Ireland
2012/13
8. Costs & other statistics
2013/14
2014/15
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Direct labour costs before leaver costs
Indirect labour costs
Leaver costs
Gross labour costs
Capitalised labour
Net labour costs
1,193
221
23
1,437
(237)
1,200
1,182
214
16
1,412
(243)
1,169
1,165
205
12
1,382
(241)
1,141
1,187
205
7
1,399
(245)
1,154
4,727
845
58
5,630
(966)
4,664
1,181
210
6
1,397
(238)
1,159
1,173
216
4
1,393
(245)
1,148
1,158
217
1,375
(260)
1,115
1,177
205
4
1,386
(253)
1,133
4,689
848
14
5,551
(996)
4,555
1,177
200
2
1,379
(261)
1,118
1,154
190
1
1,345
(260)
1,085
1,121
200
1
1,322
(273)
1,049
Payments to telecommunications operators
Property and energy costs
Network operating and IT costs
Programme rights charges
Other costs
Operating costs before depreciation and specific items
697
261
156
738
3,052
653
259
156
768
3,005
651
253
137
806
2,988
676
249
138
934
3,151
2,677
1,022
587
3,246
12,196
646
246
164
794
3,009
639
251
149
50
820
3,057
620
258
142
76
851
3,062
567
204
136
77
926
3,043
2,472
959
591
203
3,391
12,171
530
244
159
78
790
2,919
552
241
153
83
819
2,933
550
238
153
84
834
2,908
Depreciation and amortisation
Total operating costs before specific items
Specific items
Total operating costs
723
3,775
2
3,777
722
3,727
50
3,777
706
3,694
(87)
3,607
692
3,843
151
3,994
2,843
15,039
116
15,155
697
3,706
84
3,790
677
3,734
52
3,786
670
3,732
46
3,778
651
3,694
94
3,788
2,695
14,866
276
15,142
652
3,571
44
3,615
618
3,551
112
3,663
618
3,526
48
3,574
129
42
59
72
286
34
622
127
42
61
57
278
31
596
122
30
53
52
287
28
572
157
28
68
52
293
50
648
535
142
241
233
1,144
143
2,438
116
33
56
64
280
47
596
125
29
60
63
268
50
595
143
32
48
61
249
48
581
132
33
47
56
252
54
574
516
127
211
244
1,049
199
2,346
106
24
39
53
258
36
516
116
32
52
53
246
34
533
121
42
47
49
300
40
599
10,717
-202
4,437
-114
15,154
-316
10,534
-183
4,340
-97
14,874
-280
10,361
-173
4,262
-78
14,623
-251
10,207
-154
4,165
-97
14,372
-251
9,957
-70
3,878
-100
13,835
-170
9,908
-49
3,784
-94
13,693
-142
9,839
-69
3,695
-89
13,534
-159
9,754
-85
3,626
-70
13,380
-155
9,694
-60
3,544
-82
13,238
-141
9.07
-7.2%
8.84
-9.1%
8.78
-8.8%
8.71
-10.1%
7.79
-11.3%
7.59
-12.9%
7.13
-11.6%
7.00
-10.6%
6.92
-11.2%
Operating costs (£m)
Capital expenditure (£m)
Capital expenditure by line of business
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Total
Other Stats
Lines sold through BT lines of business
Total consumer lines (as sheet 4)
QoQ movement
Business/Corporate lines
QoQ movement
Total
QoQ movement
Call minutes across BT lines of business (bn)
YoY % change
1
2
Excludes 7k lines relating to accounts transferred from BT Consumer to BT Business
Excludes 22k lines relating to a small acquisition
10,070
-130
4,071
-101
14,141
-231
35.40
-8.8%
8.07
-11.0%
1
1
10,027
-65
3,978
-93
14,005
-158
7.83
-11.4%
2
2
31.28
-11.6%
9. Glossary
BT Global Services
Revenue
Geographic split of revenue is based on the country of origin from which the customer is invoiced. Reported growth rates are not adjusted for the effect of foreign exchange movements.
Underlying revenue excluding transit
Operational
Order intake
The YoY change in underlying revenue excluding transit. Underlying revenue excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
Orders for all business types including new business, renewals and extensions. Where a renewal or extension overlaps with a previous contract value reported as Order intake, only the
incremental increase is included. Also includes all orders for BT Global Services's Conferencing and Security units.
BT Business
Revenue
SME & Corporate voice
SME & Corporate data & networking
IT services
Ireland Business (ex Transit)
Revenue from calls, lines, mobile and VoIP services. Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call
packages sold to SMEs and mid-tier corporates in the UK under both the BT and Plusnet brands. Lines revenue is rentals and connections revenue from analogue and digital lines sold to SMEs
and mid-tier corporates in the UK under both the BT and Plusnet brands.
Revenue from broadband, analogue and digital private circuits, and ICT and managed network services sold to SMEs and mid-tier corporates in the UK under both the BT and Plusnet brands.
Internal
Revenue from five specialist IT services units in BT Business - BT Engage IT, BT iNet, BT Business Direct, BT Expedite & Fresca and BT Tikit
In Northern Ireland, includes revenue from SMEs and the public sector, plus internal charges related to usage of the network in Northern Ireland. In Republic of Ireland, includes revenue from
the corporate sector, the public sector and from wholesale network services.
Ireland revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT (including the pass through of
mobile terminating traffic)
Mainly revenue from certain units previously reported within BT Enterprises: BT Directories, BT Redcare, BT Payphones and BT Fleet, as well as Inbound and Select Services revenue. Also
includes revenue from audio, video and web conferencing and collaboration services for business customers in the UK.
Contains IT services & managed networks revenue from BT Global Services; and internal charges from Ireland to other parts of BT relating to usage of the network in Northern Ireland.
Underlying revenue excluding transit
The YoY change in underlying revenue excluding transit. Underlying revenue excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
Transit
Other (incl. eliminations)
Operational
Order intake
BT Consumer
Revenue
Calls & lines
Broadband & TV
Other (incl. eliminations)
Internal
Operational
Consumer ARPU
Total consumer lines
Active consumer lines
TV customers
Orders for calls & lines, broadband, IT services and conferencing services sold by BT Business in the UK and Ireland. Includes all connections, installations and one-off charges, plus all recurring
charges for the term of the contract. Excludes orders for volume products such as calls & lines and broadband ordered directly through our outbound sales desks.
All measures include consumers in Northern Ireland, and Plusnet's consumer business
Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages sold to consumers in the UK. Lines
revenue is rentals, connections and calling features revenue for analogue and digital lines sold to consumers in the UK.
Revenue from broadband sold to consumers in the UK. Includes BT Infinity, BT TV and retail and wholesale BT Sport.
Mainly sales of telephones and other equipment, BT Wi-fi direct revenue from the sale of wi-fi vouchers to customers, and wi-fi revenue from corporate customers.
Mainly BT Wi-fi revenue from services sold by BT Global Services on certain contracts; services and applications sold by Plusnet to BT Global Services.
12 month rolling consumer revenue, less mobile POLOs, less BT Sport revenue from: satellite customers paying for the channels, our wholesale deals and from commercial premises. This is
divided by the average number of primary lines.
Total number of UK consumer analogue lines and ISDN channels (WLR)
The number of UK consumer lines over which BT is the call provider
Total number of customers, with either a BT Vision or a YouView box, that are registered & enabled on the BT TV platform to receive video on demand
BT Wholesale
Revenue
Managed solutions
Calls, lines & circuits
Broadband
IP services
Transit
Other
Underlying revenue excluding transit
Operational
Order intake
Managed network services, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK. Includes managed broadband network service
contracts.
Direct and indirect conveyance, wholesale and international direct dial calls (not sold as part of a managed service), interconnect circuits, private circuits and partial private circuits
IPStream Connect, Datastream and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed solutions. Excludes managed broadband
network service contracts.
Voice over IP services (including IP Exchange), Fixed Wholesale Ethernet and other wholesale data revenue including MPLS products such as SHDS & IP Clear
UK revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT (includes the pass through of
mobile terminating traffic)
Media & Broadcast revenue and equipment sales
The YoY change in underlying revenue excluding transit. Underlying revenue excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
Orders for all business types including new business, renewals and extensions.
Openreach
Revenue
WLR
LLU
Ethernet
Fibre broadband
Other
Internal
Operational
Internal physical lines
External physical lines
Fully unbundled physical lines (MPF)
Internal and external WLR connection and rental revenue
Internal and external SMPF and MPF connection and rental revenue, co-location connection and rental revenue, copper port build, tie cables and TAMs
Internal and external Ethernet connection and rental revenue
Internal and external Fibre connection and rental revenue
Primarily revenue from service-based activity and some legacy connectivity products
Primarily rental and connection revenue related to WLR, SMPF, Ethernet and fibre supplied to the customer-facing BT lines of business
Lines provided by Openreach to other BT lines of business - including Plusnet and physical lines operated by BT Consumer and BT Business in Northern Ireland (includes analogue lines and ISDN
lines provided over copper (WLR), but excludes non-equivalent traded products and ISDN30)
Lines provided by Openreach to other CPs (includes analogue and ISDN lines provided over copper (WLR), but excludes full LLU (MPF) and ISDN30)
MPF lines provided by Openreach to other CPs
Broadband
Total retail broadband
Total retail broadband
Total retail fibre base
Wholesale
BT Wholesale external broadband
Openreach
Internal DSL & fibre broadband
(sold to other BT lines of business)
Full LLU (MPF)
Shared LLU (SMPF) + external fibre on WLR lines
Total DSL + fibre
Openreach fibre base
BT's total retail broadband base (including retail fibre) - BT Consumer (including Plusnet and Northern Ireland), BT Business and broadband lines sold by Global Services
BT's total retail fibre base - BT Consumer (including Pusnet and Northern Ireland) and BT Business. Included within retail broadband numbers
Total broadband lines sold by BT Wholesale to external CP customers
Total broadband (including fibre) lines sold via BT lines of business. Calculated as the sum of 'Total retail broadband' base + 'BT Wholesale external broadband' base
MPF lines provided by Openreach to other external CPs
SMPF lines provided by Openreach to other external CPs - includes fibre provided by Openreach to other CPs on WLR lines
Total number of broadband lines sold by Openreach both internally and externally. Includes fibre. Calculated as the total of the 3 rows above
Total fibre lines sold by Opnreach, both internally to BT lines of business and externally to other CPs. Included within the 'Total DSL + fibre' number
Costs & other statistics
Total consumer lines (as sheet 4)
Business/Corporate lines
Call minutes
Total number of UK consumer analogue lines and ISDN channels (WLR) sold by BT Consumer. Includes consumers in Northern Ireland and Plusnet.
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Global Services, BT Business and BT Wholesale
Includes BT Consumer (including Northern Ireland), BT Business (including Northern Ireland) and BT Global Services non-geographic and geographic call minutes - local, national and
international call minutes, fixed to mobile, 0800, 0870 and 0845