Key Performance Indicators Q2 2015/16
For the quarter ended 30 September 2015. Published 29 October 2015
Sheet 1
Sheet 2
Sheet 3
Sheet 4
Sheet 5
Sheet 6
Sheet 7
Sheet 8
Sheet 9
Income statement & free cash flow
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Broadband
Costs & other statistics
Glossary
For further information please contact:
BT Investor Relations
Phone
+44 (0)20 7356 4909
Email
ir@bt.com
Web
www.bt.com/ir
While BT believes the information contained in this document to be reliable, BT does not warrant the accuracy, completeness or validity of the information, figures or calculations
that follow and shall not be liable in any way for loss or damage arising out of the use of the information, or any errors or omissions in its content.
1. Group income statement
2014/15
Q1
£m unless otherwise stated
YoY
Change
2015/16
Q1
2014/15
Q2
%
YoY
Change
2015/16
Q2
2014/15
Q3
2014/15
Q4
2014/15
Full Year
1,559
781
1,127
520
1,267
19
(892)
4,381
99
1,694
789
1,083
532
1,255
20
(898)
4,475
141
1,789
805
1,100
571
1,266
18
(910)
4,639
129
6,779
3,145
4,285
2,157
5,011
73
(3,599)
17,851
555
2.0%
-1.0%
-1.3%
-0.4%
(4.4)
1.2
(10.2)
1.6
3.3
n/m
(0.6)
216
261
202
127
648
(12)
1,442
261
266
251
136
651
2
1,567
347
277
317
174
698
6
1,819
1,047
1,041
1,031
561
2,600
(9)
6,271
%
1
Revenue
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Eliminations
Total
- of which transit
1,647
762
1,046
525
1,245
19
(890)
4,354
144
Underlying revenue2 excl. transit (YoY % change)
0.5%
EBITDA1
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Total
213
240
238
126
624
(6)
1,435
Depreciation and amortisation1
Operating profit1
1
Net finance expense
Share of post tax profits/losses of associates & joint ventures 1
1,543
749
1,074
530
1,249
16
(883)
4,278
109
1,649
789
1,056
529
1,245
16
(901)
4,383
141
0.0%
0.2%
(10.8)
0.0
6.7
11.1
2.4
n/m
1.0
190
240
254
140
639
(14)
1,449
226
258
225
125
627
(11)
1,450
(652)
(3.7)
(628)
(618)
0.8
(623)
(618)
(650)
(2,538)
783
4.9
821
832
(1.6)
819
949
1,169
3,733
(145)
(9.0)
(132)
(143)
(21.7)
(112)
(134)
(138)
(560)
5
1
(1)
(1)
(1)
(1)
694
690
706
814
1,030
3,172
(7)
(55)
(62)
(54)
(73)
(127)
(8)
(56)
(64)
(48)
(72)
(120)
(114)
(74)
(188)
(235)
(292)
(527)
0
Profit before tax1
638
Specific items
Net interest on pensions
Total specific items
(19)
(73)
(92)
Reported profit before tax
Tax - excluding tax on specific items
Tax on specific items
Tax rate
Net income
EPS1 (p)
Reported EPS (p)
Dividend per share (p)
Average number of shares in issue (m)
(6.3)
(1.7)
2.7
1.0
0.3
(15.8)
(0.8)
(1.7)
8.8
(5.5)
(1.0)
6.7
(1.7)
1.8
18.8
(1.0)
0.0
2.3
546
15.8
632
563
14.0
642
694
842
2,645
(127)
22
19.9%
3.9
(132)
11
19.0%
(137)
20
19.9%
(5.8)
(129)
12
18.3%
(162)
26
19.9%
(205)
53
19.9%
(631)
121
19.9%
441
15.9
511
446
17.7
525
558
690
2,135
6.5
5.6
7,856
3.1
8.9
6.7
6.1
8,330
6.9
5.6
3.9
8,027
0.0
12.5
12.8
6.9
6.3
4.4
8,339
8.0
6.9
8,122
10.0
8.4
8.5
8,221
31.5
26.5
12.4
8,056
n/m
1,449
(626)
(183)
(88)
(446)
106
69
0
(52)
123
(625)
(502)
1,450
(521)
(87)
(136)
(173)
533
19
0
(75)
477
0
477
22.6
1,442
(595)
(65)
(91)
(122)
569
46
0
(30)
585
0
585
1,567
(568)
(183)
(70)
162
908
15
0
4
927
0
927
1,819
(792)
(98)
(76)
414
1,267
53
0
(3)
1,317
(876)
441
6,271
(2,411)
(573)
(415)
(42)
2,830
106
0
(154)
2,782
(876)
1,906
(17.8)
5,819
7,063
(16.2)
5,919
6,202
5,119
5,119
Group free cash flow
EBITDA1
Capital expenditure3
Interest
Tax (excluding cash tax benefit of pension deficit payments)
Change in working capital & other
Normalised free cash flow4
Cash tax benefit of pension deficit payments
Purchases of telecoms licences
Specific items
Reported free cash flow
Gross pension deficit payment
Free cash flow (post pension deficit payments)
1,435
(530)
(205)
(133)
(445)
122
19
0
(80)
61
0
61
Net debt
7,079
1
before specific items
2
excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
3
before purchases of telecommunications licences
4
18.1
(10.7)
(13.1)
n/m
before specific items, purchases of telecommunications licences, pension deficit payments and the cash tax benefit of pension deficit payments
n/m = not meaningful
14.2
(25.3)
6.8
22.6
2013/14
2. BT Global Services
2014/15
2015/16
Q1
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q2
766
-6.9%
559
1.3%
239
-1.2%
188
8.0%
1,752
-2.2%
8
-11.1%
102
-8.1%
756
-9.2%
546
2.4%
242
-3.2%
199
3.1%
1,743
-3.6%
7
-12.5%
99
-5.7%
832
2.2%
552
0.0%
243
3.0%
220
11.7%
1,847
2.7%
8
-20.0%
93
-11.4%
883
-2.4%
587
-5.2%
222
-10.8%
235
6.8%
1,927
-3.3%
8
0.0%
90
-13.5%
3,237
-4.1%
2,244
-0.5%
946
-3.2%
842
7.4%
7,269
-1.7%
31
-11.4%
384
-9.6%
731
-4.6%
521
-6.8%
208
-13.0%
187
-0.5%
1,647
-6.0%
8
0.0%
88
-13.7%
703
-7.0%
511
-6.4%
224
-7.4%
211
6.0%
1,649
-5.4%
6
-14.3%
88
-11.1%
683
-17.9%
549
-0.5%
231
-4.9%
231
5.0%
1,694
-8.3%
7
-12.5%
93
0.0%
760
-13.9%
544
-7.3%
239
7.7%
246
4.7%
1,789
-7.2%
8
0.0%
84
-6.7%
2,877
-11.1%
2,125
-5.3%
902
-4.7%
875
3.9%
6,779
-6.7%
29
-6.5%
353
-8.1%
643
-12.0%
475
-8.8%
221
6.3%
204
9.1%
1,543
-6.3%
7
-12.5%
72
-18.2%
647
-8.0%
510
-0.2%
211
-5.8%
191
-9.5%
1,559
-5.5%
8
33.3%
71
-19.3%
-3.4%
-4.9%
3.8%
0.6%
-1.0%
-1.5%
-1.1%
-6.6%
-6.3%
-4.0%
-3.8%
-2.4%
210
6.6%
222
6.2%
290
17.9%
319
7.0%
1,041
9.6%
213
1.4%
226
1.8%
261
-10.0%
347
8.8%
1,047
0.6%
190
-10.8%
216
-4.4%
57
50.0%
70
27.3%
136
56.3%
162
19.1%
425
34.5%
73
28.1%
102
45.7%
134
-1.5%
219
35.2%
528
24.2%
63
-13.7%
86
-15.7%
116
-10.1%
125
-1.6%
143
17.2%
132
-15.9%
516
-3.6%
106
-8.6%
116
-7.2%
121
-15.4%
125
-5.3%
468
-9.3%
86
-18.9%
107
-7.8%
(262)
8.3%
91
-191.9%
111
-33.9%
559
14.8%
499
58.9%
(337)
28.6%
35
-61.5%
52
-53.2%
599
7.2%
349
-30.1%
(292)
-13.4%
113
222.9%
1,702
47.2%
1,518
18.7%
1,509
-22.1%
2,234
13.1%
6,963
9.7%
1,058
-37.8%
1,307
-13.9%
2,051
35.9%
2,042
-8.6%
6,458
-7.3%
1,201
13.5%
1,784
36.5%
Financial
Revenue (£m)
UK
YoY % change
Continental Europe
YoY % change
US & Canada
YoY % change
AsiaPac, Latam & MEA
YoY % change
Total
YoY % change
- of which internal
YoY % change
- of which transit
YoY % change
Underlying revenue excluding transit (YoY % change)
EBITDA (£m)
YoY % change
Operating profit (£m)
YoY % change
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)1
YoY % change
1
Historic order book restated in Q1 2014/15 following review of Conferencing order book to fully align with BT Global Services methodology
2013/14
3. BT Business
2014/15
2015/16
Q1
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q2
250
-1.2%
192
2.1%
129
15.2%
149
4.2%
10
-23.1%
55
-16.7%
785
1.3%
101
1.0%
246
-4.3%
199
1.5%
137
14.2%
151
5.6%
7
-46.2%
59
-13.2%
799
0.3%
105
6.1%
251
0.0%
198
0.0%
133
9.9%
157
4.0%
12
-14.3%
57
-14.9%
808
0.7%
103
1.0%
247
-2.4%
199
1.5%
145
-4.0%
167
0.6%
9
-10.0%
54
-22.9%
821
-3.0%
106
-13.1%
994
-2.0%
788
1.3%
544
7.9%
624
3.5%
38
-24.0%
225
-17.0%
3,213
-0.2%
415
-1.9%
239
-4.4%
192
0.0%
126
-2.3%
142
-4.7%
10
0.0%
53
-3.6%
762
-2.9%
88
-12.9%
237
-3.7%
202
1.5%
138
0.7%
146
-3.3%
10
42.9%
56
-5.1%
789
-1.3%
103
-1.9%
239
-4.8%
201
1.5%
133
0.0%
152
-3.2%
10
-16.7%
54
-5.3%
789
-2.4%
99
-3.9%
226
-8.5%
208
4.5%
144
-0.7%
169
1.2%
10
11.1%
48
-11.1%
805
-1.9%
109
2.8%
941
-5.3%
803
1.9%
541
-0.6%
609
-2.4%
40
5.3%
211
-6.2%
3,145
-2.1%
399
-3.9%
225
-5.9%
198
3.1%
130
3.2%
142
0.0%
10
0.0%
44
-17.0%
749
-1.7%
93
5.7%
234
-1.3%
209
3.5%
132
-4.3%
159
8.9%
10
0.0%
37
-33.9%
781
-1.0%
88
-14.6%
Underlying revenue excluding transit (YoY % change)
0.4%
-0.5%
-0.3%
-2.7%
-0.8%
-2.6%
-0.9%
-1.4%
-1.1%
-1.4%
-0.5%
-0.1%
EBITDA (£m)
YoY % change
236
7.3%
247
8.8%
257
7.5%
262
3.1%
1,002
6.6%
240
1.7%
258
4.5%
266
3.5%
277
5.7%
1,041
3.9%
240
0.0%
261
1.2%
183
13.0%
197
16.6%
206
15.1%
219
11.2%
805
13.9%
197
7.7%
213
8.1%
218
5.8%
233
6.4%
861
7.0%
190
-3.6%
212
-0.5%
33
-21.4%
29
-31.0%
32
6.7%
33
17.9%
127
-10.6%
24
-27.3%
32
10.3%
42
31.3%
89
169.7%
187
47.2%
35
45.8%
37
15.6%
109
-9.9%
217
31.5%
218
-14.5%
255
-7.3%
799
-2.1%
190
74.3%
231
6.5%
224
2.8%
229
-10.2%
874
9.4%
116
-38.9%
215
-6.9%
471
8.8%
473
-33.2%
499
-8.4%
655
26.9%
2,098
-4.7%
484
2.8%
463
-2.1%
515
3.2%
611
-6.7%
2,073
-1.2%
457
-5.6%
538
16.2%
Financial
Revenue (£m)
SME & Corporate voice
YoY % change
SME & Corporate data & networking
YoY % change
IT services
YoY % change
Ireland Business (ex Transit)
YoY % change
Transit
YoY % change
Other (incl. eliminations)
YoY % change
Total
YoY % change
- of which internal
YoY % change
Operating profit (£m)
YoY % change
Capex (£m)
YoY % change
Operating free cash flow (£m)
YoY % change
Operational
Order intake (£m)
YoY % change
2013/14
4. BT Consumer
2014/15
2015/16
Q1
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q2
Revenue (£m)
Calls & lines
YoY % change
Broadband & TV
YoY % change
Other (incl. eliminations)
YoY % change
Total
YoY % change
- of which internal
YoY % change
626
-5.3%
300
8.7%
24
9.1%
950
-0.9%
12
20.0%
633
-1.4%
330
17.4%
24
-17.2%
987
3.7%
10
-9.1%
633
-0.6%
351
21.9%
30
7.1%
1,014
6.4%
13
18.2%
659
1.4%
377
23.6%
32
18.5%
1,068
8.8%
14
16.7%
2,551
-1.5%
1,358
18.1%
110
3.8%
4,019
4.5%
49
11.4%
641
2.4%
377
25.7%
28
16.7%
1,046
10.1%
14
16.7%
641
1.3%
387
17.3%
28
16.7%
1,056
7.0%
15
50.0%
648
2.4%
403
14.8%
32
6.7%
1,083
6.8%
16
23.1%
657
-0.3%
414
9.8%
29
-9.4%
1,100
3.0%
17
21.4%
2,587
1.4%
1,581
16.4%
117
6.4%
4,285
6.6%
62
26.5%
644
0.5%
405
7.4%
25
-10.7%
1,074
2.7%
15
7.1%
650
1.4%
452
16.8%
25
-10.7%
1,127
6.7%
16
6.7%
EBITDA (£m)
YoY % change
231
-6.1%
158
-33.6%
175
-23.2%
269
5.1%
833
-13.9%
238
3.0%
225
42.4%
251
43.4%
317
17.8%
1,031
23.8%
254
6.7%
202
-10.2%
Operating profit (£m)
YoY % change
176
-4.3%
105
-40.0%
120
-27.7%
213
9.2%
614
-14.7%
183
4.0%
171
62.9%
201
67.5%
258
21.1%
813
32.4%
204
11.5%
144
-15.8%
Capex (£m)
YoY % change
56
-5.1%
60
-1.6%
48
-9.4%
47
-30.9%
211
-12.4%
39
-30.4%
52
-13.3%
47
-2.1%
69
46.8%
207
-1.9%
52
33.3%
56
7.7%
Operating free cash flow (£m)
YoY % change
146
46.0%
11
-92.5%
99
-47.9%
216
-0.9%
472
-27.9%
227
55.5%
105
n/m
274
176.8%
207
-4.2%
813
72.2%
211
-7.0%
53
-49.5%
370
5.7%
377
6.2%
383
6.7%
391
7.1%
398
7.6%
404
7.2%
410
7.0%
415
6.1%
419
5.3%
427
5.7%
Financial
Operational
Consumer ARPU (£)
YoY % change
Total consumer lines ('000)
QoQ movement ('000)
10,070
-130
10,027
-65
2
9,957
-70
9,908
-49
9,839
-69
9,754
-85
9,694
-60
9,633
-61
9,574
-59
9,522
-52
Active consumer lines ('000)
QoQ movement ('000)
9,727
-97
9,715
-34
2
9,675
-40
9,650
-25
9,599
-51
9,534
-65
9,493
-41
9,447
-46
9,400
-47
9,360
-40
833
23
903
70
956
53
1,002
46
1,007
40
1,045
38
1,090
45
1,142
52
1,202
60
1,308
106
TV customers ('000)
QoQ movement ('000)
1
Excludes 7k lines relating to accounts transferred from BT Consumer to BT Business
2
Excludes 22k lines relating to a small acquisition
3
Base adjusted to remove 35k inactive customers
1
3
2013/14
5. BT Wholesale
2014/15
2015/16
Q1
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q2
239
22.6%
188
-17.5%
52
-16.1%
55
12.2%
80
-32.8%
24
-4.0%
638
-5.9%
232
17.8%
183
-10.3%
51
-12.1%
59
22.9%
77
-10.5%
22
-4.3%
624
1.3%
199
-4.3%
181
-13.8%
47
-14.5%
66
37.5%
68
-28.4%
28
-3.4%
589
-8.7%
219
-5.6%
157
-23.8%
45
-16.7%
77
37.5%
50
-46.8%
23
-14.8%
571
-14.6%
889
6.9%
709
-16.4%
195
-14.8%
257
27.9%
275
-30.2%
97
-6.7%
2,422
-7.1%
190
-20.5%
144
-23.4%
44
-15.4%
78
41.8%
46
-42.5%
23
-4.2%
525
-17.7%
195
-15.9%
131
-28.4%
41
-19.6%
95
61.0%
43
-44.2%
24
9.1%
529
-15.2%
197
-1.0%
134
-26.0%
39
-17.0%
96
45.5%
38
-44.1%
28
0.0%
532
-9.7%
206
-5.9%
175
11.5%
38
-15.6%
96
24.7%
35
-30.0%
21
-8.7%
571
0.0%
788
-11.4%
584
-17.6%
162
-16.9%
365
42.0%
162
-41.1%
96
-1.0%
2,157
-10.9%
198
4.2%
141
-2.1%
35
-20.5%
103
32.1%
27
-41.3%
26
13.0%
530
1.0%
197
1.0%
131
0.0%
36
-12.2%
116
22.1%
18
-58.1%
22
-8.3%
520
-1.7%
Underlying revenue excluding transit (YoY % change)
-0.2%
3.2%
-5.3%
-9.4%
-3.0%
-14.4%
-11.2%
-5.2%
2.9%
-7.1%
5.0%
3.3%
EBITDA (£m)
YoY % change
157
-3.7%
159
11.2%
146
-4.6%
152
-5.6%
614
-1.0%
126
-19.7%
125
-21.4%
136
-6.8%
174
14.5%
561
-8.6%
140
11.1%
127
1.6%
Operating profit (£m)
YoY % change
93
-6.1%
97
19.8%
86
-3.4%
93
-4.1%
369
0.8%
67
-28.0%
70
-27.8%
79
-8.1%
121
30.1%
337
-8.7%
82
22.4%
72
2.9%
Capex (£m)
YoY % change
64
-11.1%
63
10.5%
61
17.3%
56
7.7%
244
4.7%
53
-17.2%
53
-15.9%
49
-19.7%
55
-1.8%
210
-13.9%
44
-17.0%
46
-13.2%
Operating free cash flow (£m)
YoY % change
(31)
287.5%
154
144.4%
30
-73.9%
219
23.0%
372
6.9%
11
-135.5%
60
-61.0%
114
280.0%
93
-57.5%
278
-25.3%
117
963.6%
63
5.0%
509
1.6%
409
32.8%
467
12.3%
525
-34.9%
1,910
-6.0%
264
-48.1%
249
-39.1%
439
-6.0%
956
82.1%
1,908
-0.1%
351
33.0%
349
40.2%
Financial
Revenue (£m)
Managed solutions
YoY % change
Calls, lines & circuits
YoY % change
Broadband
YoY % change
IP services
YoY % change
Transit
YoY % change
Other
YoY % change
Total
YoY % change
Operational
Order intake (£m)
YoY % change
2013/14
6. Openreach
2014/15
2015/16
Q1
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Q2
548
-10.3%
286
-1.0%
219
5.3%
71
115.2%
121
-6.2%
1,245
-2.0%
806
-5.7%
540
-9.2%
298
1.0%
224
3.2%
86
115.0%
123
-9.6%
1,271
-0.9%
816
-4.0%
532
-10.1%
304
2.4%
225
5.1%
91
71.7%
122
-6.2%
1,274
-0.9%
814
-3.0%
524
-10.0%
300
2.7%
229
3.2%
98
63.3%
120
0.0%
1,271
-0.4%
803
-2.5%
2,144
-9.9%
1,188
1.3%
897
4.2%
346
86.0%
486
-5.6%
5,061
-1.1%
3,239
-3.8%
509
-7.1%
296
3.5%
222
1.4%
104
46.5%
114
-5.8%
1,245
0.0%
769
-4.6%
497
-8.0%
294
-1.3%
218
-2.7%
119
38.4%
117
-4.9%
1,245
-2.0%
764
-6.4%
497
-6.6%
298
-2.0%
224
-0.4%
124
36.3%
112
-8.2%
1,255
-1.5%
764
-6.1%
493
-5.9%
292
-2.7%
227
-0.9%
140
42.9%
114
-5.0%
1,266
-0.4%
767
-4.5%
1,996
-6.9%
1,180
-0.7%
891
-0.7%
487
40.8%
457
-6.0%
5,011
-1.0%
3,064
-5.4%
483
-5.1%
298
0.7%
220
-0.9%
148
42.3%
100
-12.3%
1,249
0.3%
755
-1.8%
480
-3.4%
297
1.0%
227
4.1%
164
37.8%
99
-15.4%
1,267
1.8%
766
0.3%
605
-4.4%
642
-3.3%
660
-0.3%
694
1.6%
2,601
-1.6%
624
3.1%
627
-2.3%
651
-1.4%
698
0.6%
2,600
0.0%
639
2.4%
648
3.3%
236
-14.2%
287
-6.5%
315
3.6%
357
8.8%
1,195
-1.6%
275
16.5%
292
1.7%
319
1.3%
366
2.5%
1,252
4.8%
304
10.5%
318
8.9%
Capex (£m)
YoY % change
280
-2.1%
268
-3.6%
249
-13.2%
252
-14.0%
1,049
-8.3%
258
-7.9%
246
-8.2%
300
20.5%
278
10.3%
1,082
3.1%
402
55.8%
348
41.5%
Operating free cash flow (£m)
YoY % change
269
-6.9%
311
-5.2%
452
0.9%
460
12.2%
1,492
1.2%
298
10.8%
339
9.0%
471
4.2%
394
-14.3%
1,502
0.7%
270
-9.4%
329
-2.9%
Internal physical lines ('000)
13,034
12,932
12,808
12,697
12,572
12,428
12,340
12,243
12,143
12,085
External physical lines ('000)
4,988
4,838
4,688
4,544
4,515
4,506
4,514
4,472
4,464
4,420
Fully unbundled physical lines (MPF) ('000)
6,995
7,239
7,585
7,846
8,013
8,180
8,371
8,587
8,688
8,798
25,017
12
25,009
-8
25,081
72
25,087
6
25,099
12
25,114
15
25,225
111
25,302
76
25,295
-6
25,303
7
Financial
Revenue (£m)
WLR
YoY % change
LLU
YoY % change
Ethernet
YoY % change
Fibre broadband
YoY % change
Other
YoY % change
Total
YoY % change
- of which internal
YoY % change
EBITDA (£m)
YoY % change
Operating profit (£m)
YoY % change
Operational
Total physical lines ('000)
QoQ movement ('000)
7. Broadband
Q1
2013/14
Q2
Q3
Q4
Q1
7,111
150
7,281
170
7,385
104
60%
39%
79%
39%
2014/15
Q2
2015/16
Q1
Q3
Q4
Q2
7,473
88
7,592
119
7,713
121
7,796
83
7,879
82
64%
40%
48%
40%
46%
40%
49%
40%
56%
40%
51%
40%
000s
Total retail broadband
Total retail broadband
Net adds in quarter
Total retail share of DSL + fibre net adds
Total retail share of DSL + fibre installed base
Of which:
Total retail fibre base
Net adds in quarter
6,799
95
6,961
156
50%
38%
93%
39%
1,433
197
1,628
195
1,856
228
2,105
249
2,332
226
2,535
203
2,744
209
3,010
266
3,226
217
3,438
212
2,061
-5
2,000
-60
1,886
-114
1,872
-14
1,866
-5
1,859
-8
1,873
14
1,831
-42
1,842
11
1,847
5
8,860
6,995
1,963
17,818
189
8,962
7,239
1,786
17,986
168
8,997
7,585
1,656
18,238
252
9,153
7,846
1,455
18,455
217
9,252
8,013
1,353
18,618
163
9,332
8,180
1,288
18,800
182
9,465
8,371
1,222
19,058
258
9,544
8,586
1,175
19,306
248
9,639
8,688
1,128
19,455
149
9,726
8,798
1,091
19,615
160
1,676
265
1,992
316
2,330
339
2,677
347
3,019
341
3,363
344
3,738
375
4,193
455
4,582
389
4,997
415
1
1
Wholesale
BT Wholesale external broadband
Net adds in quarter
Openreach2
Internal DSL & fibre broadband (sold to other BT lines of business)
Full LLU (MPF)
Shared LLU (SMPF) + external fibre on WLR lines
Total DSL + fibre
Net adds in quarter
Of which:
Openreach fibre base
Net adds in quarter
1
Excludes 6k lines relating to a small acquisition
2
Includes Northern Ireland
2013/14
8. Costs & other statistics
2014/15
2015/16
Q1
Q1
Q2
Q3
Q4
FY
Q1
Q2
Q3
Q4
FY
Direct labour costs before leaver costs
Indirect labour costs
Leaver costs
Gross labour costs
Capitalised labour
Net labour costs
1,181
210
6
1,397
(238)
1,159
1,173
216
4
1,393
(245)
1,148
1,158
217
1,375
(260)
1,115
1,177
205
4
1,386
(253)
1,133
4,689
848
14
5,551
(996)
4,555
1,177
200
2
1,379
(261)
1,118
1,154
190
1
1,345
(260)
1,085
1,121
200
1
1,322
(273)
1,049
1,093
184
4
1,281
(349)
932
4,545
774
8
5,327
(1,143)
4,184
1,142
184
16
1,342
(290)
1,052
1,141
186
20
1,347
(291)
1,056
Payments to telecommunications operators
Property and energy costs
Network operating and IT costs
Programme rights charges
Other costs
Operating costs before depreciation and specific items
646
246
164
794
3,009
639
251
149
50
820
3,057
620
258
142
76
851
3,062
567
204
136
77
926
3,043
2,472
959
591
203
3,391
12,171
530
244
159
78
790
2,919
552
241
153
83
819
2,933
550
238
153
84
834
2,908
512
245
140
85
906
2,820
2,144
968
605
330
3,349
11,580
496
245
136
86
814
2,829
533
241
163
135
811
2,939
Depreciation and amortisation
Total operating costs before specific items
Specific items
Total operating costs
697
3,706
84
3,790
677
3,734
52
3,786
670
3,732
46
3,778
651
3,694
94
3,788
2,695
14,866
276
15,142
652
3,571
44
3,615
618
3,551
112
3,663
618
3,526
48
3,574
650
3,470
177
3,647
2,538
14,118
381
14,499
628
3,457
89
3,546
623
3,562
84
3,646
116
33
56
64
280
47
596
125
29
60
63
268
50
595
143
32
48
61
249
48
581
132
33
47
56
252
54
574
516
127
211
244
1,049
199
2,346
106
24
39
53
258
36
516
116
32
52
53
246
34
533
121
42
47
49
300
40
599
125
89
69
55
278
62
678
468
187
207
210
1,082
172
2,326
86
35
52
44
402
39
658
107
37
56
46
348
35
629
9,957
-70
3,878
-100
13,835
-170
9,908
-49
3,784
-94
13,693
-142
9,839
-69
3,695
-89
13,534
-159
9,754
-85
3,626
-70
13,380
-155
9,694
-60
3,544
-82
13,238
-141
9,633
-61
3,503
-75
13,136
-137
9,574
-59
3,428
-75
13,002
-134
9,522
-52
3,379
-49
12,901
-101
7.79
-11.3%
7.59
-12.9%
7.13
-11.6%
7.00
-10.6%
6.92
-11.2%
6.80
-10.4%
6.28
-11.9%
6.19
-11.6%
Q2
Operating costs (£m)
Capital expenditure (£m)
Capital expenditure by line of business
BT Global Services
BT Business
BT Consumer
BT Wholesale
Openreach
Other
Total
Other Stats
Lines sold through BT lines of business
Total consumer lines (as sheet 4)
QoQ movement
Business/Corporate lines
QoQ movement
Total
QoQ movement
10,070
-130
4,071
-101
14,141
-231
Call minutes across BT lines of business (bn)
YoY % change
8.07
-11.0%
1
Excludes 7k lines relating to accounts transferred from BT Consumer to BT Business
2
Excludes 22k lines relating to a small acquisition
3
Excludes 34k lines relating to reporting adjustment
1
1
10,027
-65
3,978
-93
14,005
-158
7.83
-11.4%
2
2
31.28
-11.6%
3
3
27.85
-11.0%
9. Glossary
BT Global Services
Revenue
Geographic split of revenue is based on the country of origin from which the customer is invoiced. Reported growth rates are not adjusted for the effect of foreign exchange movements.
Underlying revenue excluding transit
Operational
Order intake
The YoY change in underlying revenue excluding transit. Underlying revenue excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
Orders for all business types including new business, renewals and extensions. Where a renewal or extension overlaps with a previous contract value reported as Order intake, only the
incremental increase is included. Also includes all orders for BT Global Services's Conferencing and Security units.
BT Business
Revenue
SME & Corporate voice
SME & Corporate data & networking
IT services
Ireland Business (ex Transit)
Revenue from calls, lines, mobile and VoIP services. Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call
packages sold to SMEs and mid-tier corporates in the UK under both the BT and Plusnet brands. Lines revenue is rentals and connections revenue from analogue and digital lines sold to SMEs
and mid-tier corporates in the UK under both the BT and Plusnet brands.
Revenue from broadband, analogue and digital private circuits, and ICT and managed network services sold to SMEs and mid-tier corporates in the UK under both the BT and Plusnet brands.
Internal
Revenue from five specialist IT services units in BT Business - BT Engage IT, BT iNet, BT Business Direct, BT Expedite & Fresca and BT Tikit
In Northern Ireland, includes revenue from SMEs and the public sector, plus internal charges related to usage of the network in Northern Ireland. In Republic of Ireland, includes revenue from
the corporate sector, the public sector and from wholesale network services.
Ireland revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT (including the pass through of
mobile terminating traffic)
Mainly revenue from certain units previously reported within BT Enterprises: BT Directories, BT Redcare, BT Payphones and BT Fleet, as well as Inbound and Select Services revenue. Also
includes revenue from audio, video and web conferencing and collaboration services for business customers in the UK.
Contains IT services & managed networks revenue from BT Global Services; and internal charges from Ireland to other parts of BT relating to usage of the network in Northern Ireland.
Underlying revenue excluding transit
The YoY change in underlying revenue excluding transit. Underlying revenue excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
Transit
Other (incl. eliminations)
Operational
Order intake
BT Consumer
Revenue
Calls & lines
Broadband & TV
Other (incl. eliminations)
Internal
Operational
Consumer ARPU
Total consumer lines
Active consumer lines
TV customers
Orders for calls & lines, broadband, IT services and conferencing services sold by BT Business in the UK and Ireland. Includes all connections, installations and one-off charges, plus all recurring
charges for the term of the contract. Excludes orders for volume products such as calls & lines and broadband ordered directly through our outbound sales desks.
All measures include consumers in Northern Ireland, and Plusnet's consumer business
Calls revenue is local and national geographic calls, international direct dial, fixed to mobile, other non-geographic calls and revenue from call packages sold to consumers in the UK. Lines
revenue is rentals, connections and calling features revenue for analogue and digital lines sold to consumers in the UK. Also includes revenue from BT Mobile plans.
Revenue from broadband sold to consumers in the UK. Includes BT Infinity, BT TV and retail and wholesale BT Sport.
Mainly sales of telephones and other equipment, BT Wi-fi direct revenue from the sale of wi-fi vouchers to customers, and wi-fi revenue from corporate customers.
Mainly BT Wi-fi revenue from services sold by BT Global Services on certain contracts; services and applications sold by Plusnet to BT Global Services.
12 month rolling consumer revenue, less mobile POLOs, less BT Sport revenue from: satellite customers paying for the channels, our wholesale deals and from commercial premises. This is
divided by the average number of primary lines.
Total number of UK consumer analogue lines and ISDN channels (WLR)
The number of UK consumer lines over which BT is the call provider
Total number of customers, with either a BT Vision or a YouView box, that are registered & enabled on the BT TV platform to receive video on demand. Includes YouView TV from Plusnet
BT Wholesale
Revenue
Managed solutions
Calls, lines & circuits
Broadband
IP services
Transit
Other
Underlying revenue excluding transit
Operational
Order intake
Managed network services, white label managed services and wholesale calls sold to external communications providers (CPs) in the UK. Includes managed broadband network service
contracts.
Direct and indirect conveyance, wholesale and international direct dial calls (not sold as part of a managed service), interconnect circuits, private circuits and partial private circuits
IPStream Connect, Datastream and Wholesale Broadband Connect revenue from sales to external CP customers including that not deemed managed solutions. Excludes managed broadband
network service contracts.
Voice over IP services (including IP Exchange), Fixed Wholesale Ethernet and other wholesale data revenue including MPLS products such as SHDS & IP Clear
UK revenues from the carriage of telecoms traffic across BT's network where neither the originating nor the terminating network is owned or controlled by BT (includes the pass through of
mobile terminating traffic)
Media & Broadcast revenue and equipment sales
The YoY change in underlying revenue excluding transit. Underlying revenue excludes specific items, foreign exchange movements and the effect of acquisitions and disposals
Orders for all business types including new business, renewals and extensions.
Openreach
Revenue
WLR
LLU
Ethernet
Fibre broadband
Other
Internal
Operational
Internal physical lines
External physical lines
Fully unbundled physical lines (MPF)
Internal and external WLR connection and rental revenue
Internal and external SMPF and MPF connection and rental revenue, co-location connection and rental revenue, copper port build, tie cables and TAMs
Internal and external Ethernet connection and rental revenue
Internal and external Fibre connection and rental revenue
Primarily revenue from service-based activity and some legacy connectivity products
Primarily rental and connection revenue related to WLR, SMPF, Ethernet and fibre supplied to the customer-facing BT lines of business
Lines provided by Openreach to other BT lines of business - including Plusnet and physical lines operated by BT Consumer and BT Business in Northern Ireland (includes analogue lines and ISDN
lines provided over copper (WLR), but excludes non-equivalent traded products and ISDN30)
Lines provided by Openreach to other CPs (includes analogue and ISDN lines provided over copper (WLR), but excludes full LLU (MPF) and ISDN30)
MPF lines provided by Openreach to other CPs
Broadband
Total retail broadband
Total retail broadband
Total retail fibre base
Wholesale
BT Wholesale external broadband
Openreach
Internal DSL & fibre broadband
(sold to other BT lines of business)
Full LLU (MPF)
Shared LLU (SMPF) + external fibre on WLR lines
Total DSL + fibre
Openreach fibre base
BT's total retail broadband base (including retail fibre) - BT Consumer (including Plusnet and Northern Ireland), BT Business and broadband lines sold by Global Services
BT's total retail fibre base - BT Consumer (including Pusnet and Northern Ireland) and BT Business. Included within retail broadband numbers
Total broadband lines sold by BT Wholesale to external CP customers
Total broadband (including fibre) lines sold via BT lines of business. Calculated as the sum of 'Total retail broadband' base + 'BT Wholesale external broadband' base
MPF lines provided by Openreach to other external CPs
SMPF lines provided by Openreach to other external CPs - includes fibre provided by Openreach to other CPs on WLR lines
Total number of broadband lines sold by Openreach both internally and externally. Includes fibre. Calculated as the total of the 3 rows above
Total fibre lines sold by Opnreach, both internally to BT lines of business and externally to other CPs. Included within the 'Total DSL + fibre' number
Costs & other statistics
Total consumer lines (as sheet 4)
Business/Corporate lines
Call minutes
Total number of UK consumer analogue lines and ISDN channels (WLR) sold by BT Consumer. Includes consumers in Northern Ireland and Plusnet.
Total lines (analogue lines and ISDN channels (WLR)) sold by BT Global Services, BT Business and BT Wholesale
Includes BT Consumer (including Northern Ireland), BT Business (including Northern Ireland) and BT Global Services non-geographic and geographic call minutes - local, national and
international call minutes, fixed to mobile, 0800, 0870 and 0845