Provider Support/GME Contact Information
& RxStar Access Issues
3/10/14 dc/jl
If provider cannot write orders or gets “Route care only” in
RxStar their authorization is not displaying in the appropriate
databases correctly.
This can happen if:
1. They are not yet credentialed
2. They are awaiting completion of their credentialing
3. They were set up incorrectly to begin with
4. The database does not update Medipac/Amanita correctly though a
change was put in: ie from med student to resident or resident to attending
5. The database does an update and now finds 2 instances for the same
user and the system does not know which to use (i.e. the use was a med
student here and instead of updating that entry it was ended and a new
entry was put in)
6. Steps to trouble shoot access:
a. Look up provider in Medipac and Amanita ( check this document on
call manual for individual trouble shooting steps - Verifying Provider has
Correct Setup in Medipac and Amanita 8.12 )
7. If Medipac and Amanita look ok,
a. Provider Support Services (Attending Physicians and NP/PA’s)
322-3573, Pager is 835-0589.
i. Danielle Midgett is Director Provider Support Services – 3220223
ii. Deanna Lawley is Manager Provider Support Services –
936-5513
iii. For non-urgent matters, you may email them at
Provider.Support.Services@vanderbilt.edu. They respond
fairly quickly to email.
b. Graduate Medical Education (GME) (For Residents and Fellows)
i. Jarrett Lea – 875-5819 – security manager, can look up and
make changes in Medipac, GME database and VSA
ii. Mischon Ramey – 875-8922 - back up for Jarrett Lea as
security manager, can look up and make changes in
Medipac, GME database and VSA
iii. Wendy Wilson – 322-7821 –can look up and alter records in
GME database for Residents and Fellows
c. Accurate Provider Database (APD)
i. Sue Muse in Provider Quality Assurance Group sets up and
makes updates for providers in this database – others can
request a change through the APD link 9see below)
If Provider gets error message in RxStar: “not authorized
to e-prescribe”:
1. Check all above
2. Provider must also have contact information set up correctly in
Accurate Provider Database (APD).
a. Click on Providers name
3. The data within APD (along with data from VISTAR/GME – e.g.
DEA/NPI, etc.) are merged together to create the SureScripts Provider
entry
a. A small change in the information, such as a fax number change
will disable provider to prescribe
b. The provider must send at least one e-prescription each year to
keep active
i. To re-activate a provider’s account, contact Rachel
Lassiter and provide the following information:
1. Does the provider want to receive e-renewals?
2. If so, does the provider have a message basket?
a. The provider must have a message basket
in order to request e-Renewal access
c. Requests for updates to APD for a provider can be requested
with this link: https://apd.mc.vanderbilt.edu