Verifying Provider Has Correct Setup in Medipac and Amanita
(and if not, how to correct!)
Source of truth for these provider roles (check with them AFTER going through Medipac and
Amanita as below):
VISTAR = Attendings, NPs, PAs, and *Fellows (some) – contact is Provider Support Services (PSS)
GME = Visiting Residents, Residents and *Fellows (some) – contact is Graduate Medical
Education (GME)
Identity Operations (SAMS ) = Nurses, Specialty Techs, and Mas
 Fellows may be under PSS or GME. You must ask them if they fall under GME. If they
do not, PSS is the correct contact.
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8/2012/dc, updated 8/2014/mh
Provider calls HD because he has no access to HEO, can’t enter
orders, use RxStar, etc.
Does MD have a file in
Amanita?
NO
Look in Medipac/
PROI and locate
provider (steps
below).
YES
Verify proper
items are
checked at
bottom of screen
if training has
occurred. See
below
Is the provider
number visible
at top of
screen?
Updates next day at 6
am. And provider number
will then appear in
Amanita
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Is Acct active? Active
Date”, Staff Status, Prof.
Status...
YES
YES
NO
Contact Identity
Operations and
ask them to attach
the RACF ID in
Provider Master
File
NO
Is the RACF present and
matches Amanita?
YES
If RACF ID and provider # are present in
both Amanita and PROI & Acct marked
active approp. and provider still has
access issues contact: Provider Support
NO
Credentialing has
not occurred.
Provider Access
cannot be
granted until it is
complete. See
file for
troubleshooting
credentialing.
Request via SAM site per Security Manager
8/2012/dc, updated 8/2014/mh
In Amanita you should see:

Verify the account exists

Verify the privileges and roles appear to be set appropriately

Review the “Last Modified By:” to see the date/time to understand whether
updates are pending

If the set up is correct, and updates have occurred and the user cannot enter
orders, have the Help Desk assign the ticket to Order Entry Support
Medipac screens should look like this.
1. Sign on to Medipac
2. Select Pt management
3. Shift tab to go bottom R
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8/2012/dc, updated 8/2014/mh
4. Type in PROI (takes you to ProviderMaster inquiry mode, view only)
5. Type in providers name
6. Select number matching provider
7. Hit Enter (not F8!) to go to second page of provider information
8. All items below should be present in PROI:
a. Provider ID -should agree with # in Amanitai.
if not- look for one of these 2 issues:
1. has not completed credentialing – or
2. provider has a duplicate entry in Medipac w one valid number #
and one invalid number and the invalid provider # is the one
attached to the user ID
a. you can find this by searching for the MD by name in
PROI and you will get 2 entries for the provider, look at
both and you will find one with the inactive number and
one with the Active number (see screen shot)
b. Active Date – a number will always be present here even if INACTIVE,
c. Inactive – everyone automatically becomes inactive on 12/31/24. If the
number does not end in 24 then it is displaying an actual inactive date.
d. Staff status must be Active- if INACTIVE email provider support for FU
e. Privilege codes- Different roles must have a Y in certain places:
i. ATTENDING’S – ADMIT, ATTEND, REFER, CONSULT Y,
SURGEON may or may not be a Y
ii. FELLOW – ADMIT, REFER, CONSULT. ATTENDING and
SURGEON may or may not be a Y
iii. RESIDENTS – ONLY RESIDENT WILL BE A Y
iv. NP/PA – No Y’s
v. COMMUNITY PROVIDERS – Refer only
vi. if incorrect email Provider Support for FU- click below for contact
information
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Provider Support Services/Credentialing Contacts MD and NP
f. VUMC RACF ID -should agree with ID in Amanita- - Identity Operations
(SAMS) must enter it in Medipac if not present and it will flow to Amanita
after updates
g. Medipac updates once daily at 7am
h. Amanita updates every 6h
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8/2012/dc, updated 8/2014/mh
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8/2012/dc, updated 8/2014/mh