Proceedings of Annual South Africa Business Research Conference 11 - 12 January 2016, Taj Hotel, Cape Town, South Africa, ISBN: 978-1-922069-95-5 Social and Economic Development: The Role of Tourism and Enterprising Communities Saskia de Klerk and Melville Saayman Cultural celebrations, festivals and events have been a growing market stimulating tourism and local economies. Social capital contributes to the success of entrepreneurial ventures in resource-constraint environments by offering access to resources, information and support. We investigated the meaning of social capital in this festival setting and identified the benefits associated with social capital. We used social capital theory from a resource theory point of view (Coleman et al). A sample of 155 respondents provided insight into their entrepreneurial motivation, networking activity and perceptions on the business climate at the festival. We first found, that the importance of social capital development is; two-fold, economic and social. Secondly the research emphasises the importance of social cohesion and a sense of community in the enterprising behaviour of these communities. This research highlights the deeper layers of motivation to become entrepreneurs at festivals and the push and pull dimensions of these decisions. The social layer of involvement is an under-researched dimension of entrepreneurs in a festival setting. The success of these entrepreneurs lies in the fact that they are operating in a setting that promotes and cultivates social cohesion. This contributes to literature entrepreneurship, social capital and social cohesion in a festival setting. The findings exemplify the need for festival organisers and management to look beyond the economic motivations of entrepreneurs and to embrace the deeper issues of involvement and engagement. This can then lead to the development of programs for skills development and to foster entrepreneurship at these venues by promoting social cohesion even more. Field of Research: Entrepreneurship, festivals, social, economic, development, social cohesion, social capital 1. Introduction The importance of festivals in the development of local markets has been increasingly discussed in regional development, tourism and events management literature (Weber & Ladkin, 2011). The importance of these festivals and the creative and cultural industries does not go unsupported by government and the impact of these on job creation and regional growth are considered important areas for the future (Gov.za, 2015). Festivals as an entrepreneurial opportunity have shown an increase of nearly 100 festivals in 1996 to 600 country wide in 2012 (Loots et al, 2012). Little research however focuses on the entrepreneurs that make their living from their participation at festivals in South Africa and how they utilize their networks and social capital. Most research view the impact of festivals and events in a region as a strong stimulus for economic activity, but the long term effects shown mixed results in terms of employment creation and long term investment (Polèse, 2012). The Aardklop (‘Earth beat’) festival takes place annually in Potchefstroom, North-West Province. The North-West Province has higher than the national average unemployment at 52.5% (Punt et al, 2005), and contribute to more entrepreneurs turning towards festivals as an opportunity to earn an income (Carmichael & Morrison, 2011). We use social cohesion _________________________________________________________________________ Dr. Saskia de Klerk, School of Business, University of New South Wales, Canberra Australia and NWU Prof. Melville Saayman, NWU 1 Proceedings of Annual South Africa Business Research Conference 11 - 12 January 2016, Taj Hotel, Cape Town, South Africa, ISBN: 978-1-922069-95-5 theory to make sense of the “willingness of members of a society to cooperate with each other in order to survive and prosper” (Stanley, 2003, p. 5). The festival environment is seasonal and unpredictable, but it provides an outlet for informal entrepreneurs to market their products in a structured marketplace; to network and develop skills (Johansson & Kociatkiewicz, 2011). The enterprising behavior of entrepreneurs at this festival, how they network and build social capital helps us understand how they negotiate this uncertain environment. This market is characterized by a lack of resources, marketing opportunities, seasonal changes, strong competition and new innovations. The referred objectives are then to 1) Understand what is considered to be social capital and 2) to identify the value of social capital and social cohesion. The ‘social motive’ that aligns with the ‘economic motive’ in social capital development is highlighted as an area that needs further investigation (Svendsen & Svendsen, 2004). More specifically the social context of entrepreneurship and the importance of social capital and self-employment at community level are mentioned to be important to entrepreneurship research (Kwon et al, 2013). This research contributes to literature on entrepreneurship, social capital and networking. Secondly, this research contributes to a better understanding of the dimensions of the social networks of entrepreneurs in the specific context of this cultural festival with its challenging economic constraints. 2. LITERATURE REVIEW The entrepreneurial behavior of a specific group is investigated in the festival context. First we explore the festival environment in South Africa. Then we turn our attention to the elements of entrepreneurship and enterprising behavior in networks and other emerging market contexts. Lastly we concentrate on social capital and social cohesion in its contribution to economic development. 2.1 Festivals as social setting for entrepreneurship A structured event such as a festival creates an opportunity for businesses to get market exposure, to network and collaborate (Andersson and Getz, 2008). Literature refers to the benefit of these events to include assisting in social change (Sharpe, 2008), entrepreneurial development and government-private sector collaboration to stimulate trade and promote local businesses (Ladkin and McCabe, 2010); regional development (Saayman and Rossouw, 2011); as well as increased foreign investment drawing large crowds and publicity (Botha et al, 2012). Festivals had grown increasingly in revenue and markets size in South Africa as the demand for experiences and cultural products increased (van Niekerk and Coetzee, 2011). They want to feel as if they belong and share their culture with the variety of art and cultural performances, experiences and culinary traditions offered at such an outlet. An event that offers a network with diverse connections is valuable for the individuals and businesses participating to collaborate (Gedajlovic et al, 2013). Therefore, the entrepreneur secures an income, access resources, creates employment and exploits social capital by taking part in such an event (Richards, 2011). 2 Proceedings of Annual South Africa Business Research Conference 11 - 12 January 2016, Taj Hotel, Cape Town, South Africa, ISBN: 978-1-922069-95-5 2.2 Entrepreneurial behavior and social capital Entrepreneurship literature comprise of extensive theoretical work, concentrating on the function, characteristics and evolution of the entrepreneurial process; also work that concentrate on the domain in which entrepreneurship takes place and empirical work that offers evidence on entrepreneurship and Small Business development (Landström et al, 2012). In general entrepreneurship is seen as actions by an individual or group to create markets, new offerings or new approaches to business (Schumpeter, 1934). In environments where there are limited resources and opportunities the motivation to access actual and potential resources through social capital (Bourdieu, 1993). Networks offer access to resources, information, collaboration and market access to align business operations and create a competitive advantage (Taylor & Taylor, 2014). Developing and emerging markets are often characterized by temporary or brokerage networks relying on trust, commitment (Marková, 2004) and cooperation (Burt et al, 2013). Structured events, offer extensive networking opportunities and facilitate networking success elements (Weber and Weber, 2011). Literature emphasise the link between social capital and entrepreneurship (Murphy, 2011; Gedajlovic, et al, 2013) and in this research we use the definition of Woolcock and Narayan (2000) that refer to social capital as “the norms and networks that enable people to act collectively.” Entrepreneurs develop social capital to add value to each other’s networks (Li et al, 2013) and this combined effort has a multiplying effect by increasing the attractiveness of the event in terms of range, scope and variety. Quinn (2006, p. 301) also mentions festivals to be socially bound and “expressions of people, information, ideas, money, and culture.” When industry role players participate in events organized by a governing body they trust in the society and system to function according to common industry practice (Marková, 2004). 2.3 Social cohesion It is important to note that the value of social capital lies in the combined effort of all involved (Manson, 2001). Acknowledging their role in the success of the festival or marketplace will lead to increased levels of responsibility, care and higher levels of performance (Ciancutti and Steding, 2001). Social coherence leads to shared creativity (Garrett, 2009); new products (Schumpeter, 1934); collaboration (Weber and Weber, 2011) and innovation (Veciana, 2007). The organized event provides the social structure, organization and market for an entrepreneur to operate in a specific industry (Morris et al, 2012). Social cohesion relies upon the acknowledgement of the network structure and understanding how it influences further development or deterioration of the network relations (Friedkin, 2004). Festivals have shown to be a strong contributor to the need of belonging, cultural grouping and social cohesion (Lewis, 2012). Cultural values and norms are also important determinants of the norms o and value of the festival (Moeran and Pedersen, 2011). The liability of sharing the marketplace lies in the fact that they do not buy into the norms and values set for the social network, they share it (Isham and Kaufmann, 1999). Most literature however focuses on the contribution of the networks rather than the consequences (Woolcock and Narayan, 2000). Having to work in this vibrant and very innovative environment poses its own obstacles and challenges. Creative industries demand distinct mindsets and behavior of 3 Proceedings of Annual South Africa Business Research Conference 11 - 12 January 2016, Taj Hotel, Cape Town, South Africa, ISBN: 978-1-922069-95-5 these entrepreneurs. Festival entrepreneurs can use relationships to build support networks (Wright and Miller, 2010), share ideas and work with, each other (for instance look after the other one’s stall while they go and buy some food) to have a more successful businesses experience. 3. METHODOLOGY The research was conducted amongst entrepreneurs conducting business at the Aardklop National Arts festival held in September in Potchefstroom, South Africa. Annually, there are 600 festivals in South Africa which offered a viable environment to test, develop, market and grow one’s business and product offering at different venues to new customers almost every day of the year in previous projects. Aardklop started in 1998 and is the third largest Arts festival attracting approximately 150 000 locals and people from the neighboring provinces (Saayman et al, 2008). Aardklop consist mostly Afrikaans music, theatre, dance, cabaret, children’s theatre and visual arts, and a large craft market (CloverAardklop, 2015) A self-administered survey of 155 and 25 individual interviews with stall owners were connducted. Each telephone interview was audiotaped and lasted between 30 and 45 minutes. The same interview questions were asked in all the interviews and consisted of three sections. Section A focused on their demographic profiles, including age, education, exhibiting history and size of the business. Section B asked exhibitors to discuss the importance of social capital motives and to focus on why they feel social capital is important and how they feel valued. Section C evaluated the entrepreneurs’ network effectiveness in terms of their motivation and application by asking them why they network at this event and what they see as valuable in networks. We analyzed the transcripts and information for themes (Creswell and Creswell, 2005). We read and reread the transcripts as part of the initial exploratory analysis to uncover the themes. We then revisit the transcripts with the research questions in mind. The co-authors read the transcripts and related that with the coded main themes to ensure inter-rater reliability and the correct interpretation of the findings. The following themes were uncovered in this rich and robust process: 1) Social capital with 1.1) economic value and 1.2) emotional value, and 2) Social cohesiveness. By understanding the specific networking needs of these entrepreneurs, steps can be taken to enhance their current efforts and to support future developments and training. The findings were then validated and triangulated by conducting a literature search to see whether literature supports, confirm or dispute our findings. 4. DISCUSSION We first provide a profile of the entrepreneurs. Most of these entrepreneurs are artists who manufacture their own products. The products at this festival have a strong focus on craft and handmade original products. Most of the entrepreneurs (60%) perceived themselves as being entrepreneurial, and 30% perceived their business as being both entrepreneurial and artistic. The micro enterprises are mostly owner-managed and range in size from one to four employees, with an annual turnover of between R25000 to R50 000 (Mahembe, 2011). Some businesses have only two employees (21%) or up to four full time employees (14%). The average age of the festival entrepreneurs was 49 years and most were women (61%). Table 4 Proceedings of Annual South Africa Business Research Conference 11 - 12 January 2016, Taj Hotel, Cape Town, South Africa, ISBN: 978-1-922069-95-5 one provides an overview of the themes that emerged from this research include 1) social capital and 2) social cohesion. The first theme is social capital and is nuanced by economic value and emotional value. Economic value lies in the importance of selling hand-made products directly to the public, the products are exclusive and by selling it in person adds to the value of the product and provides a unique opportunity to interact with customers and to understand their needs and preferences better. Therefore, having this outlet to market and do customer research is important to the success of the businesses: “A lot of repeat business is generated by my involvement at this event; I would not be able to do this any other way. I think my products also bring a lot of people to the event since it is so unique and one of a kind.” Emotional value evolves around how entrepreneurs find value in their involvement when they access support on an emotional (advice and encouragement), financial (share resources and cut costs of employment by stepping in for each other as needed), and operational support (assist each other by promoting each other and assisting with setting up and packing up afterwards. Not all the entrepreneurs associated their relationships at the festival as networking, but mentioned that they value these interactions: “On day one of the festival we do our own thing, but by the end of the week we are friends and after that we look forward to meet up again year after year” and “We share a few laughs look after each other’s stall and take turns to go and buy some food or a have a toilet break. It is really like looking out for each other.” Table one: Themes Themes Theme Economic one: value Social capital Survey results Independence (85%) Provide an income (85%). Self-realization (79%) Passion and to make a living from it (78%). Quotes “We have to make it work since we need to make the money, everyone wants to make a profit and have some fun in the process, learn from each other.” Emotional Share advice (88%). value Share market information (96%); Industry information (89%); product Knowledge (92%), “This festival is our main income and helps us to make something as Literature Most entrepreneurs wanted to take advantage of the opportunity and to tap into the new market. The festival holds positive marketing and financial as well as networking opportunities for micro to small businesses (de Klerk and Saayman, 2012). Social capital is described as having solidarity (Coleman, 1990) and gaining a strong competitive 5 Proceedings of Annual South Africa Business Research Conference 11 - 12 January 2016, Taj Hotel, Cape Town, South Africa, ISBN: 978-1-922069-95-5 Theme two: Social cohesion Identify market trends (92%). Personal support (85%). Feel part of something (86%) Feel part of the festival (79%). our bread and advantage by butter”. combined efforts (Ihlen, 2005). “To speak Afrikaans and be part of the cultural environment”. They share a common market, coherent quality norms and this enhances the feeling of belonging and brings a sense of community during the event (Woolcock and Narayan, 2000) that leads to a feeling of ‘bonding’ (Holzmann and Jorgensen, 1999) and ‘social connectedness’ (Etzioni, 1993). Social cohesion emerged as the second theme and they mentioned to working alongside each other, creating an open environment to support, talk to each other and share information on new trends, products and markets and therefore develop social capital. This assists the individual business to survive in creating an environment that is open to facilitate cooperation and in turn leads to the overall success of the festival and the prosperity of the individual businesses in the network. The sense of belonging and being in the situation together and wanting to make it work was also mentioned repeatedly as one of the highlights of being involved at the festival. One even mentioned that they stay in contact after the festival and this continued interaction lead to more sustainable and stronger networks. The social cohesion that is developed at this festival was mentioned as being instrumental in the overall success of the business and growth. The entrepreneurs mentioned that they found the local community supportive of entrepreneurial ventures (80%) and the festival to support entrepreneurial skills development (74%) and entrepreneurial operations at the festival (62%). The importance of their embeddedness in the festival was described as being part of win-win relationship between the entrepreneurs and the festival management: “Without us (the entrepreneurs) there would be no successful festival and without the arranged festival some of our businesses would also not exist.” The sense of oneness and being part of the ‘family’ was also mentioned as being valuable to the entrepreneurs as well as to the success of the event. 5. CONCLUSION This research contributes to literature in three ways. First, it provides a better understanding of social capital in the festival setting on how they value social capital in the challenging environment and dynamic festival environment. Second, we focus on how Micro and small 6 Proceedings of Annual South Africa Business Research Conference 11 - 12 January 2016, Taj Hotel, Cape Town, South Africa, ISBN: 978-1-922069-95-5 enterprises operate in the creative and cultural industries by employing networks and developing social capital to add value to one another. The findings consisted of two themes 1) social capital described by 1.1) economic value and 1.2) emotional value, and 2) social cohesion where a sense of belonging was uncovered as the most important motivations to be develop networks and advance their businesses. These findings help us to understand this market better in how they network, build social capital and what drives their social capital development and the value it holds for them. Our research adds to social capital that is widely accepted to have a business dimension, in our findings that show that there are social and emotional dimensions as well. The first findings of social capital add value of festival entrepreneur’s involvement and that they rely like many other entrepreneurs on social networks and social capital to enhance their business. They use social networks to build social capital by sharing, supporting, socializing and to apply some form of quality control. They use these social capital outcomes to increase their own and each other’s resourcefulness, ensure a more attractive market place and add value in the form of developing a sense of community and belonging that leads to increased satisfaction and social competence (Gedajlovic et al, 2013): “The festival offers the opportunity to small entrepreneurs to interact and share their common interest in making money and being part of the cultural gathering of being Afrikaans and enjoying all things associated with your culture.” Values of trust, openness, and willingness to share information, ideas and opportunities have been mentioned in literature (Woolcock and Narayan, 2000) but this research adds the importance of social coherence and cooperation. We add to social cohesion theory where we uncovered the feelings of being actively involved, in control and to add value to the event. The nature of these cultural specific and niche products that most of the entrepreneurs manufacture and sell at this event emphasizes the need to nurture this market and invest in sustaining it for the future. They then become invested and ingrained in the experience and gives a sense of continuity and stability to their business and the event in their annual participation. Remarks like: “my customers expect me to be here every year” and “I get repeat business every year and people now know where to contact me throughout the year when not at Aardklop” illustrates the importance of this event for sustainable business and to get exposure and promote a business. These insights lead to recommendations. On a managerial level the event organizers and entrepreneurs could work more collaboratively to enhance their marketing and operations. Practically, networking and social capital development should be treated as just as important as other business skills, e.g. marketing, branding and promotions management at university and tertiary levels. Festival and event managers can by understanding the specific needs of the entrepreneurs exhibiting and selling their products at these events also be utilize the value that these entrepreneurs can generate from working collaboratively. The social cohesion attraction can be better supported where support networks for daily business operations adds to the overall success of the individual business, but also in making the festival a successful marketplace. 6. REFERENCES 7 Proceedings of Annual South Africa Business Research Conference 11 - 12 January 2016, Taj Hotel, Cape Town, South Africa, ISBN: 978-1-922069-95-5 Andersson, TA & Getz, D 2008, ‘Stakeholder Management Strategies of Festivals’, Journal of Convention & Event Tourism, vol. 9, no. 3, pp. 199-220. 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