Proceedings of 10th Asia - Pacific Business and Humanities Conference
22 - 23 February 2016, Hotel Istana, Kuala Lumpur, Malaysia
ISBN: 978-1-925488-00-5
Workplace Ostracism and Turnover Intention: A Moderated
Mediation Model of Job Stress and Gender
Koon Vui-Yee* and Tee Yen-Hwa**
The workplace ostracism study is advanced by a joint investigation
of the mediating role of (a) job stress in linking turnover intention
with ostracism in the workplace and (b) the moderating role of
gender in influencing the mediation. The conversation of resources
(COR) theory was used in this research for further discussion on
workplace ostracism, job stress and turnover intention. The
conceptual model and defined hypotheses were tested with a
sample of 144 employees employed in services industry in
Malaysia. A quantitative approach using SmartPLS 3.0 was used to
examine the standard error of the estimate, t-values and the multiple
group analysis. The findings suggest that workplace ostracism was
significantly related to job stress and turnover intention. Job stress
played the role as the mediating variable in the relationship.
Interestingly, gender does not moderate the relationship between
workplace ostracism, job stress and turnover intentions. This study
provided the awareness of necessity in creating an inclusive
working culture to avoid the occurrence of workplace ostracism.
JEL Codes: M10, M51 and M54
.
*Dr. Koon Vui Yee, Department of Economics and Management, Sunway University, Malaysia.
Email: vuiyeek@gmail.com
**Tee Yen Hwa, Sunway University, Malaysia. Email: yhtee810@gmail.com