Agenda Item No______14______
PERFORMANCE MANAGEMENT FRAMEWORK INCLUDING PERFORMANCE
MANAGEMENT OF THE ANNUAL ACTION PLAN 2012/13
Summary:
This report presents the revised Performance
Management Framework. In addition a draft set of
performance measures being developed to performance
manage delivery of the Annual Action Plan are
presented for approval.
Conclusions:
A robust performance management framework is
essential for the delivery of the council’s objectives as
set out in the Corporate Plan 2102-15.
Recommendations:
I recommend that you
a) approve the revised Performance
Management Framework, and
b) approve the performance measures for the
Annual Action Plan 2012/13
Cabinet Member(s)
Ward(s) affected
All
All
Contact Officer, telephone number and email:
Helen Thomas, 01263 516214, Helen.Thomas@north-norfolk.gov.uk
1.
Final Annual Action Plan 2012-13
The final Annual Action Plan 2012-13 was approved by Full Council on 18th April
2012.
2.
Performance Management Framework
A performance management framework ensures that all key activity within the
Council is performance managed to ensure the achievement of objectives.
The Performance Management Framework (Appendix K) has been revised to take
account of recent changes at the Council. The key changes are:
1.
2.
3.
4.
3.
Development of a new Corporate Plan and Annual Action Plan 2012-13
Changes to management structures
Removal of Organisational Development Plans
Activities will be reported on monthly and performance measures quarterly and
the performance system will show clearly where reporting has not taken place.
Performance Management of the delivery of the Annual Action Plan
2012-2013
The Annual Action Plan 2012-13 will be delivered by applying the Performance
Management Framework. Specifically;
1. Activities in the Annual Action Plan will be monitored monthly by Corporate
Leadership Team (CLT).
2. An Exceptions Report will be prepared for the Performance and Risk
Management Board, Cabinet and Overview and Scrutiny Committee on a
quarterly basis. This will consist of;
1. Performance Measures – Exceptions will be shown because; No
information has been provided, or there has been a significant change
in the direction of travel, or targets are not being achieved
2. Activities - Exceptions will be shown because; No information has
been provided, or there is an issue that needs addressing because an
activity has problems, is failing, or is on hold when it should be
progressing.
3. Access to all up-to-date progress reports for all performance measures and
activities will be accessible through the Intranet site.
4. A full report will be prepared on all aspects of the Annual Action Plan for the
Performance and Risk Management Board, Cabinet and Overview and
Scrutiny Committee on an annual basis and published on our website as our
Annual Report.
Annual Action Plan Performance Measures
A set of performance measures have been developed to ensure delivery
of the priorities in the Corporate Plan and specifically delivery of the first
Annual Action Plan 2012-13. These performance measures are;
1.
Operational performance indicators for which we set targets.
These are performance indicators where we have a high level of
control over the outcome. These are managed through assessing
performance against target, direction of travel and progress
reports from responsible managers.
2.
Performance measures which indicate that the position
is improving but where NNDC does not have sufficient control over
the outcome to set a target. We are taking action to improve
performance against a measure which demonstrates an
improvement in the position. Managed through assessing direction
of travel
×=improving,
Ø=worsening,
Ù=stable/static, and
progress reports from the responsible managers.
3. Measures we review on an annual basis that show the combined
impact of all the activities we are undertaking and demonstrate the
level of need for further action.
The performance measures are attached for your approval in Appendix L
4.
Implications and Risks
Failure to implement a robust Performance Management Framework, which
produces evidence of performance improvements and identifies areas requiring
corrective action, could have a number of consequences. These may include:
1. Inaccurate or less effective decision-making;
2. Inappropriate resource allocations;
3. Reduced reputation arising from poor data quality or accuracy;
4. Adverse comment in our annual direction of travel statement.
5.
Financial Implications and Risks
There are no direct financial implications associated with this report. However, there
are performance measures and targets, and activities included in the Annual Action
Plan that are specifically related to finance. In addition, corrective action may have
financial implications that would need to be made clear at the time any action is
agreed.
6.
Sustainability
There are no direct implications for sustainability in this report. However, the Annual
Action Plan it presents seeks to increase the sustainability of the social, economic
and environmental situation in North Norfolk.
7.
Equality and Diversity
There are no direct implications for equality and diversity in this report. However, the
Annual Action Plan it presents seeks to increase equality in North Norfolk.
8.
Section 17 Crime and Disorder considerations
There are no implications for Crime and Disorder in this report