Service Areas Program Review Template for Academic Year 2013‐2014 (fields will expand as you type) Please provide a concise response to all questions, and include relevant details in direct support of your responses. Bulleted lists may be used to clearly organize information. Section 1 ‐ Program Information 1.0 Name of Program: Community and Economic Development Date: 10/31/2013 1.1 Program Review Authors (include names and campus locations): Julia Peterson, Eureka; Julia Morrison, Eureka 1.2 Program Director Signature: Julia Peterson Date: 10/31/2013 1.3 Vice President Signature: Date: 1.4 Primary Function: Community and Economic Development (CED) represents the college at community and economic development committees, boards, meetings and events by partnering with other community based economic development agencies. CED also offers fee‐
based training to meet the community’s educational needs that are not met through regular credit classes. These classes include trainings for incumbent workers and job skills through the Business Training Center, classes for senior citizens through CRPlus, personal enrichment classes for all ages, GED testing, and contract training for district businesses and government organizations. Most classes are not‐for‐credit, although a few contract credit classes are offered. Many business training classes offer training that leads to an industry recognized credential. 1.4.1 State briefly how the program functions support the college mission: Community and Economic Development Department supports the District’s mission by partnering with the District’s economic development community and by serving the lifelong learning needs of the community by delivering high quality not‐for‐credit training and contract education. 1.4.2 Program highlights/accomplishments: 

Successful lease negotiations and the subsequent build‐out of a purpose‐built site Hired a self‐funded, permanent part‐time Student Services Specialist I in June of 2013. cCED Program Review 2012‐13.docx 3/12/2014 Page 1 1.4.3 Program Data: # of Full Time Employees 2011‐2012 1.70 FTE 2012‐13 2 FTE # of Part Time Employees 2011‐2012 5 temporary employees working 1.38 FTE Personnel Budget 2012‐13 6 temporary employees working 1.62 FTE 2011‐2012 Self‐Funded Discretionary Budget 2012‐13 2011‐2012 Self‐Funded No District Discretionary Budget 2012‐13 No District Discretionary Budget 0.48 FTE Permanent SSSI hired in June 2013 Section 2 ‐ Data Analysis 2.0 List Service Area Metrics/Indicators and provide information on changes over time (Steady/Increasing/Decreasing, etc.) 2011/12 2.1 Metrics/Indicators Evening/Weekend Services Offered Satisfactory On‐line services offered Satisfactory 2012/13 Observations (steady/increasing/decreasing) Satisfactory Satisfactory Number of students served 1,490 1,517 Revenue Generated $640,000 $590,000 Steady to slight decline due to temporary location challenges. CED web pages have current class information and contact information. We know that students are using the CED web pages based on feedback from students. CED students can not currently register online but can print out a CED registration form. The number of students varies based on the mix of grant, contract and open‐enrollment classes. The temporary location reduced the classroom space available and restricted classes during 2012‐13. Grants and cCED Program Review 2012‐13.docx 3/12/2014 Page 2 contracts also affect revenue. Regular core CED class enrollments remained steady. 2.2 Describe how these changes affect students and/or the program: CED’s relocation to a temporary site after the closure of the Eureka Downtown Instructional Site caused significant disruption. The temporary site had one satisfactory classroom and one sub‐optimal classroom that also affected classes. The new CED location will remedy this issue. 2.3 Provide any other relevant information, or recent changes, that affect the program: 2.4 Student Equity. Please comment on any current outcomes or initiatives related to increasing outreach, retention and student success of underrepresented students in your program. Student equity data is not available for CED. However, we do offer textbooks for Truck Driver Training and ServeSafe training in both English and Spanish to better serve Spanish language speakers. Section 3 –Critical Reflection of Assessment Activities (2011/2012) 3.0 Describe Service Area Outcomes Assessed or reviewed in the current cycle: The student registration and file development for CED’s larger short‐term career training classes was assessed and improved. 3.1 Summarize the conclusions drawn from the data and the experience of staff working to achieve the outcomes: Better systems would improve outcomes for staff and students. 3.2 Summarize how assessments have led to improvement in Service Area Outcomes (top three.): 


Improved staff efficiency Improved student file record‐keeping Better customer service to students 3.3 (Optional) Describe unusual assessment findings/observations that may require further research or institutional support: Section – 4 Evaluation of Previous Plans 4.1 Describe plans/actions identified in the last program review and their current status. What measurable outcomes were achieved due to actions completed. Action plans may encompass several years; an update on the current status, or whether the plan was discarded and why. cCED Program Review 2012‐13.docx 3/12/2014 Page 3 Click here to view completed program reviews from last year. Actions Current Status Impact of Action (describe all relevant data used to evaluate the impact) Secure and relocate to a long‐term facility Moved to new facility! New facility has two classrooms and a computer lab and will allow CED to expand class offerings in a professional setting. Provide training for industry recognized certifications to meet local industry need. Now providing industry recognized certification to Medical Assisting graduates and developed CA Department of Real Estate approved in‐person Real Estate training. CR Medical Assisting graduates are now taking a Certification examination and are passing at the rate of 93%. The first in‐
person Real Estate class graduated in spring 2013 with all three Certificates required to sit the CA Real Estate Sales Agent Exam. Develop a calendar of open enrollment business training classes to meet local business needs. An ongoing calendar of business training classes was developed and offered. Classes continue to be offered for 2013‐14. Classes to meet local workforce and business needs are developed and offered for open enrollment. 4.2 (If applicable) Describe how funds provided in support of the plan(s) contributed to program improvement: Section – 5 Planning 5.1 Program Plans Based on data analysis, learning outcomes and program indicators, assessment and review, and your critical reflections, describe the actions to be taken for the 2013‐2014 academic year. Use as many rows as you have actions, and add additional rows if you have more than 5 actions. Please number all rows that you add. Please be specific. This section and section 6 should include a detailed justification so that the resource prioritization committees understand your needs and their importance. cCED Program Review 2012‐13.docx 3/12/2014 Page 4 * Not all actions in this program plan section may require resources, but all resource requests must be linked to this section. 5.1 Program Plans Action # Action to be taken: Expected Impact on Program/Student Learning Relationship to Institutional Plans 1 Include the specific plan and action item relevant to your action to be taken. For example: Annual Plan 2013‐
2014 Theme: Persistence; or List the specific action Goal 1: Student Success: to be taken in enough EP.1.6.2 Develop a plan for narrowing the achievement gap detail so that someone outside of your area can for underrepresented student populations. understand. SP 2.1 Provide workforce development training. Develop a new not‐for‐
SP 2.2 Respond to business and credit career training to industry short‐term training meet local workforce needs. needs. A new training will be developed, marketed and students will successfully complete the training. 2 Develop a new incumbent worker not‐
for‐credit training. 3 4 Describe the expected impact in a way that someone outside the program can understand. The impact should be measurable. Resources Needed (Y/N) Relationship to Assessment Include all assessment results that indicate that this action will yield the desired impact on the program. If the assessment has yet to be conducted, explain when and how it will be conducted. A yes here requires a corresponding request in the next section. EP2.2 Enhance incumbent worker and contract training A new training will be developed based on local employer needs, marketed and students will successfully complete the training. A successful training will produce workforce training completers and self‐
sustaining revenue. A successful training will produce workforce training completers and self‐
sustaining revenue. No cCED Program Review 2012‐13.docx 3/12/2014 Page 5 No 5 6 5.2 Provide any additional information, brief definitions, descriptions, comments, or explanations, if necessary. Section 6 ‐ Resource Requests 6.0 Planning Related, Operational, and Personnel Resource Requests. Requests must be accompanied by an action plan in the above section. Requests should include estimated costs. Submit a support ticket if you do not know the estimated costs. If you are requesting personnel resources, you must also include the “Request for Faculty or Staffing” forms, located at inside.redwoods.edu/program review. Submit one form for each request. Additional Instructions: 


Put down the full amount you are requesting in the “Amount” column. Put down the annual amount of any ongoing or recurring costs in the “Annual Recurring” column. For example, a personnel request for a permanent position might show an Amount of $30,000 and an Annual Recurring Cost of $30,000. A request for equipment might show an Amount of $5,000 and an Annual Recurring cost of $200. A professional development request might show an Amount of $800 and a recurring cost of $0. If you have a grant or some other source of funding, include in the “Request” column a brief description of the source of funds and the dollar amount that is expected to be covered by the other source and if the other source covers any of the annual recurring costs. Note in the “Request” column if this is a repeat request, and how many times you have submitted this request. The item number must match the corresponding action # from section 5. Add rows as necessary. Type of Request (Check One) Action # $ Planning Operational Personnel Professional use # To be Development Amount
cCED Program Review 2012‐13.docx 3/12/2014 Page 6 $ Annual Recurring Costs Contact Person (Name, above 1,2 1,2 Request Describe your request here in a way that someone outside the program can understand. Install VOIP telephone system. System will be shared with Noncredit and will connect Noncredit, CED and main campus. Campus move to VOIP will render existing telephone system inoperable. Phones will be funded by CED. Upgrade internet service to a faster speed to increase students’ learning experience and staff efficiency. Will be funded by CED. reviewed by Prioritization Committees of the Budget Planning Committee To be reviewed and grouped by Associate Deans. To be reviewed by Faculty Prioritization Committee. X $7,000 $1,932 X $20 $2,508 Section 7‐Author Feedback Provide any constructive feedback about how this template or datasets could be improved. How much do you agree with the following statements? (mark your choice with an x )
Strongly Somewhat
Somewhat Strongly
Neutral
Agree
Agree
Disagree Disagree
This year’s program review was valuable
[ x]
[]
[]
[]
[]
in planning for the ongoing improvement
of my program.
cCED Program Review 2012‐13.docx 3/12/2014 email, phone) To be reviewed by the Professional Development Committee Page 7 Julia Peterso
n Julia Peterso
n Analysis of the program review data was
useful in assessing my program.
[x ]
[]
[]
[]
[]
Section 8‐ PRC Response by section (completed by PRC after reviewing the program review) 8.0 The response will be forwarded to the author and the supervising Director and Vice President: S.1. Program Information: Completed. Noncredit is a new program with, as of yet, no baseline. S.2. Data Analysis: Completed. Indicators are difficult to compare due to several location moves for community ed. Noncredit has no data. S.3. Critical Reflection of Assessment Activities: Completed community ed assessments; noncredit outcomes for assessment are in development. Increase in new courses offered. S.4. Evaluation of Previous Plans: Completed. The status and impact of previous plans is well done. Noncredit has no data. S.5. Planning: Completed. Impact noted for future plans. No resources requested. S.6. Resource Requests: No resources requested. cCED Program Review 2012‐13.docx 3/12/2014 Page 8