2005 Customer Service Final Report Meter Reading
August 17, 2005
PA Benchmarking Team
Ken Buckstaff
Debra Mclain
Tim Szybalski
Carl Wojcik
PA Consulting Group. +1 213-689-1515
Or E-Mail anyone on the team at:
FirstName.LastName@paconsulting.com
I
US, Dollars
©2001 PA Consulting Group, All Rights Reserved
2005 Customer Service Final Report - Meter Reading
Customer Service
- Participating Companies Baltimore Gas & Electric Company, MD
CenterPoint Energy-Houston Gas, TX
CenterPoint Energy-Minnegasco, MN
CenterPoint Energy-Southern Gas - Arkla, AR
CenterPoint Energy-Southern Gas - Entex, TX
Commonwealth Edison Co, IL
Dominion - Electric
Dominion - Gas
DTE Energy
Duke Power, NC
Enbridge Gas Distribution, Ontario
Eskom
Exelon - PECO Energy Co, PA
FirstEnergy Corp., OH
Florida Power & Light, FL
Hydro-Quebec, Canada
Indianapolis Power & Light, IN
KCPL - GPE, MO
Los Angeles Department of Water and Power, CA
Nashville Electric Service, TN
National Grid, USA - NE
Niagara Mohawk, A National Grid Company
NiSource
Northwestern Energy
Northwestern Energy - MT
Northwestern Energy - SD
Omaha Public Power District, NE
Pacific Gas & Electric, CA
Pasadena Water And Power, CA
Pepco Holdings, Inc. - Conectiv
Pepco Holdings, Inc. - Pepco
Progress Energy - Carolina
Progress Energy - Florida
Public Service Electric & Gas Company, NJ
San Diego Gas & Electric Company, CA
Southern California Edison Company,
Southern California Gas Company, CA
We Energies,
Westar
II
©2005 PA Consulting Group, All Rights Reserved
2005 Customer Service Final Report - Meter Reading
Meter Reading
(###) Report Viewer Record Number
Pg. 682.
Pg. 683.
Pg. 684.
Pg. 685.
Pg. 686.
Pg. 687.
Pg. 688.
Pg. 689.
Pg. 690.
Pg. 691.
Pg. 692.
Pg. 694.
Pg. 695.
Pg. 696.
Pg. 697.
Pg. 697.
Pg. 698.
Pg. 699.
Pg. 701.
Pg. 702.
Pg. 703.1.
Pg. 704.
Pg. 705.
Pg. 707.
Pg. 708.
Pg. 708.1.
Pg. 708.2.
Pg. 708.3.
Pg. 709.
Pg. 709.
Pg. 710.
Pg. 712.
Pg. 713.
Pg. 714.
Pg. 716.
Pg. 717.
Section Contents
(6) Total Meter Reading Expense - Per Adjusted Customers
(7) Total Meter Reading Expense - Per Customer
(8) Total Meter Reading Expense - Per Total Meter Read (Manual & Remote)
(9) Total Meter Reading Expense - By Type
(10) Total Meter Reading Expense (Including Pensions & Benefits) - Per Adjusted Customers
(11) Total Meter Reading Expense (Including Pensions & Benefits) - Per Customer
(12) Total Meter Reading Expense (Including Pensions & Benefits) - Per Total Meter Read (Manual, Van Drive-by & Remote)
(13) Total Meter Reading Expense per Adjusted Customer - Expenses Allocated to Each Commodity
(14) Total Meter Reading Expense per Customer - Expenses Allocated to Each Commodity
(15) Total Meter Reading Expense per Customer - Electric - Electric Customers
(16) Total Meter Reading Expense per Customer - Gas - Gas Customers
(17) Meter Activity Expense - Per Adjusted Customer
(18) Meter Activity Expense - Per Customer
(19) Total Meter Reading Expenditure (Including Pensions & Benefits) - Per Adjusted Customers
(20) Total Meter Reading Expenditure (Including Pension & Benefits) - Per Total Meter Reads
(21) Total Meter Reading Expenditure (Including Pension & Benefits) - Per Customer
(22) Meter Reading Support Expense - Per Adjusted Customer
(23) Meter Reading Support Expense - Per Customer
(24) Company Meter Reading Staffing Level - FTEs per 100,000 Adjusted Customers
(25) Company Meter Reading Staffing Level - FTEs per 100,000 Customers
(26) Commodities Read by Each Utility (Cont.) (27) Meter Density — Electric - Meters per Square Mile of Service Territory
(28) Meter Density — Gas - Meters per Square Mile of Service Territory
(29) Manual Meter Reads per Adjusted Customers - All Customer Types
(30) Manual Meter Reads Per Company Meter Reader - All Customer Types
(31) Manual Meter Reads Per Company Meter Reader - Excluding Customer Reads
(32) Meter Reads - Per Adjusted Customers
(33) Meter Reading Types (34) Total Meter Read Inaccuracy - Electric: Meter Read Errors
(35) Commodities Read (36) Total Meter Read Inaccuracy - Gas Meter Read Errors
(37) Overall Meter Reading Inaccuracy - Percent of Meters Inaccurately Read
(38) Manual Meter Reading Inaccuracy — Electric - Percent of Meters Inaccurately Read
(39) Manual Meter Reading Inaccuracy — Gas - Percent of Meters Inaccurately Read
(40) Manual Meter Reading Inaccuracy - Percent of Meters Inaccurately Read
(41) Automated Meter Reads Inaccuracy - Electric Meter Read Errors
©2005 PA Consulting Group, All Rights Reserved
III
2005 Customer Service Final Report - Meter Reading
Meter Reading
(###) Report Viewer Record Number
Pg. 718.
Pg. 720.
Pg. 721.
Pg. 722.
Pg. 724.
Pg. 725.
Pg. 726.
Pg. 728.
Pg. 729.
Pg. 730.
Pg. 732.
Pg. 733.
Pg. 734.
Pg. 737.
Pg. 738.
Pg. 740.
Pg. 741.
Pg. 743.
Pg. 744.
Pg. 746.
Pg. 746.1.
Pg. 747.
Pg. 748.
Pg. 749.
Pg. 749.1.
Pg. 750.
Pg. 750.1.
Pg. 751.
Pg. 752.
Pg. 754.
Pg. 754.1.
Pg. 756.
Pg. 757.
Pg. 757.1.
Pg. 757.1.
Pg. 757.2.
Section Contents
(42) Automated Meter Reads Inaccuracy - Gas Meter Read Errors
(43) Automated Meter Reads Inaccuracy - Total Errors for All Commodities
(44) Missed Manual Meter Reads — Electric (45) Missed Manual Meter Reads — Gas (46) Missed Manual Meter Reads - Percent of Reads
(47) Automatically Read Meter Reads Missed on the First Attempt - Electric Missed Meters
(48) Automatically Read Meter Reads Missed on the First Attempt - Gas Missed Meters
(49) Automatically Read Meter Reads Missed on the First Attempt - Total Missed Meters for all Commodities
(50) Percentage All Meters Missed on First Attempt - Electric (51) Percentage of All Meters Missed on First Attempt - Gas (52) Percentage of All Meters Missed on First Attempt - Total Errors for All Commodities
(53) Manual Meter Reading Cycle - Electric - Days Between Regular Meter Reads
(54) Manual Meter Reading Cycle - Gas - Days Between Regular Meter Reads
(55) Hard to Access Meters - Gas Meters
(56) Hard to Access Meters - Electric Meters
(57) Number of Remote Reading Devices Installed At The Premise - Electric - But In a More Accessible Location (e.g. Curb)
(58) Number of Remote Reading Devices Installed At The Premise - Gas - But In a More Accessible Location (e.g. Curb)
(59) Percent of Meters Requiring Entry Into The Building - Electric
(60) Percent of Meters Requiring Entry Into The Building - Gas
(61) Percent of Customers Supplying a Method To Access Meters - For Meters With Access Issues
(62) Percent of Customers Supplying a Method To Access Meters (Cont.) - For Meters With Access Issues
(63) Average Number of Miles Per Route (64) Van Drive-by "Final Bill" Routes Created (65) Measuring Meter Reader Performance (66) Measuring Meter Reading Performance (Cont.) (67) Incentives Offered to Meter Readers (68) Incentives Offered to Meter Readers (Cont.) (69) Meter Reader Work Day - Percent of Day Spent on Each Activity
(70) Reads Performed on the Scheduled Meter Read Date (71) Routing Software Vendor (72) Routing Software Vendor (Cont.) (73) Percent of Meter Reads Delayed (74) Role of Meter Reading in Remote Data Acquisition (75) Role of Meter Reading in Remote Data Acquisition (76) Gas Meters at the Curb (77) Annual Meter Reads per Company Meter Reader ©2005 PA Consulting Group, All Rights Reserved
IV
2005 Customer Service Final Report - Meter Reading
Meter Reading
(###) Report Viewer Record Number
Section Contents
Pg. 757.3. (78) Percent of Reads Performed within the Scheduled Meter Read Window Pg. 757.4. (79) Days Spanned by Meter Reading Window Pg. 757.5. (80) Three Consecutive Missed Reads on an Account - Percent of Manual Reads Performed
Pg. 757.6. (81) Meter Read Types - Percent of Meter Reads
Pg. 757.7. (82) Remote or Van Drive By Meter Reads - Percent of Meter Reads
V
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Total Meter Reading Expense
Per Adjusted Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$7.44
$2.30 <= $5.12
$5.12 <= $6.59
$6.59 <= $9.41
$9.41 <= $21.27
Expense per Adj. Cust.
$25.00
$20.00
$15.00
$10.00
$5.00
$0.00
4
8
1
5
1
2
9
3
1
3
8
3
0
4
5
1
0
1
2
5
4
9
1
3
1
8
6
1
9
2
6
3
7
7
4
2
3
2
2
3
4
2
2
2
4
2
4
7
2
5
1
6
3
9
1
7
8
3
4
2
7
4
0
3
4
1
2
8
2
0
Utilities
Labor Expense
Contract Employee
Facilities
Communications
Payroll Taxes
Vehicles
Technology
Other
Materials
Telephone Service Charges
3rd Party Contractor
Breakdow n Unavailable
Source/Calculation: (B.10.1+B.10.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
682
Calculation shown is for the first piece of the stacked bar only.
2179
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Total Meter Reading Expense
Per Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$8.29
$2.30 <= $5.30
$5.30 <= $7.89
$7.89 <= $10.15
$10.15 <= $21.27
Expense per Customer
$25.00
$20.00
$15.00
$10.00
$5.00
$0.00
4
8
1
2
9
1
5
3
0
4
5
1
2
4
9
1
3
1
8
6
3
1
1
0
4
2
3
2
5
3
8
2
3
1
9
4
3
7
2
4
2
4
7
2
5
2
6
3
9
1
7
3
4
7
1
6
2
7
4
0
8
2
2
3
4
1
2
8
2
0
Utilities
Labor Expense
Contractor
Facilities
Communications
Payroll Taxes
Vehicles
Technology
Other
Materials
Telephone Service Charges
Other Contract Costs
Breakdow n Unavailable
Source/Calculation: (B.10.1+B.10.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+SUM{A.6}+SUM{A.7}+SUM{A.8}+SUM{A.9})
Year: 2004
Final Report
683
Calculation shown is for the first piece of the stacked bar only.
149
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Total Meter Reading Expense
Per Total Meter Read (Manual & Remote)
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.67
$0.06 <= $0.43
$0.43 <= $0.67
$0.67 <= $0.82
$0.82 <= $1.70
Expense per Read
$1.80
$
1
.
5
5
$1.60
$1.40
$1.20
$1.00
$0.80
$0.60
$0.40
$0.20
$
0
.
0
6
$
0
.
2
2
$
0
.
2
5
$
0
.
2
5
1
5
1
0
1
$
0
.
3
1
$
0
.
3
7
$
0
.
3
8
$
0
.
3
8
$
0
.
3
8
3
1
3
0
3
8
4
5
$
0
.
4
3
$
0
.
4
4
1
2
4
9
$
0
.
4
7
$
0
.
5
2
$
0
.
5
2
1
3
3
7
$
0
.
5
7
$
0
.
6
3
$
0
.
6
3
$
0
.
6
5
$
0
.
6
7
2
3
3
2
7
2
2
$
0
.
6
8
2
9
$
0
.
7
0
$
0
.
7
1
4
2
5
$
0
.
7
4
$
0
.
7
6
$
0
.
7
7
1
9
1
6
2
$
0
.
8
0
$
0
.
8
0
2
4
8
$
0
.
8
2
$
0
.
8
5
$
0
.
8
6
3
4
1
7
$
0
.
9
0
$
0
.
9
4
$
0
.
9
4
1
8
2
7
$
0
.
9
7
$
1
.
7
0
$
1
.
1
4
$0.00
4
1
4
8
6
4
2
3
9
2
6
4
0
3
5
4
7
2
8
2
0
Utilities
Source/Calculation: (SUM{B.10})/(SUM{AB.5}+SUM{AF.11}+SUM{AF.12}+SUM{AF.13}+SUM{AH.2})
Year: 2004
Final Report
684
145
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Total Meter Reading Expense
By Type
Percent
100%
80%
60%
40%
20%
0%
1
9
6
1
2
4
8
3
3
4
1
8
3
0
2
2
4
9
2
3
2
5
1
0
3
1
7
2
4
5
3
8
4
5
1
5
4
7
1
4
2
3
9
2
3
2
1
6
3
7
1
7
2
7
4
1
4
0
1
3
4
2
9
8
2
6
2
8
2
0
Utilities
Labor Expense
Contract Employee
Technology
Communications
Payroll Taxes
Facilities
Vehicles
Other
Materials
Telephone Service Charges
3rd Party Contractor
Breakdow n Unavailable
Source/Calculation: (B.10.1+B.10.2)/SUM{B.10}
Year: 2004
Final Report
685
Calculation shown is for the first piece of the stacked bar only.
10059
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Meter Reading
Total Meter Reading Expense (Including Pensions & Benefits)
Per Adjusted Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$8.71
$2.97 <= $5.63
$5.63 <= $8.18
$8.18 <= $11.06
$11.06 <= $22.56
Expense per Adj. Cust.
$25.00
$20.00
$15.00
$10.00
$5.00
$0.00
1
5
1
2
9
4
8
3
1
3
0
3
8
5
1
3
4
5
4
9
4
2
6
1
8
1
0
2
6
3
2
1
2
3
7
4
1
9
7
4
7
2
2
3
9
8
2
2
5
2
3
2
4
1
7
4
0
1
6
3
2
7
3
4
4
1
2
0
Utilities
Labor Expense
Contract Employee
Facilities
Communications
Payroll Taxes
Vehicles
Technology
Other
Materials
Telephone Service Charges
3rd Party Contractor
Breakdow n Unavailable
Pensions & Benefits
Source/Calculation: (B.10.1+B.10.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
686
Calculation shown is for the first piece of the stacked bar only.
1000081
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Meter Reading
Total Meter Reading Expense (Including Pensions & Benefits)
Per Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$9.72
$3.07 <= $6.80
$6.80 <= $9.80
$9.80 <= $12.39
$12.39 <= $22.56
Expense per Customer
$25.00
$20.00
$15.00
$10.00
$5.00
$0.00
1
2
9
4
8
1
5
3
0
1
3
4
5
4
9
3
1
4
2
6
5
1
8
3
8
3
2
1
2
4
4
7
1
0
3
9
2
3
7
2
5
2
3
1
9
2
4
2
6
1
7
4
0
8
2
7
1
6
7
2
2
3
3
4
4
1
2
0
Utilities
Labor Expense
Telephone Service Charges
Facilities
Communications
Payroll Taxes
Contractor
Technology
Other
Materials
Vehicles
Other Contract Costs
Breakdow n Unavailable
Pensions & Benefits
Source/Calculation: (B.10.1+B.10.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+SUM{A.6}+SUM{A.7}+SUM{A.8}+SUM{A.9})
Year: 2004
Final Report
687
Calculation shown is for the first piece of the stacked bar only.
1000082
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Meter Reading
Total Meter Reading Expense (Including Pensions & Benefits)
Per Total Meter Read (Manual, Van Drive-by & Remote)
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.71
$0.03 <= $0.48
$0.48 <= $0.68
$0.68 <= $0.90
$0.90 <= $1.70
Expense per Read
$1.80
$1.60
$1.40
$1.20
$1.00
$0.80
$0.60
$0.40
$0.20
$0.00
4
1
1
5
1
3
1
4
5
1
0
3
0
8
3
8
4
9
4
8
4
0
2
7
1
3
4
2
6
3
7
1
8
2
9
1
2
4
3
2
2
2
2
5
3
9
2
2
3
7
1
6
1
7
2
4
1
9
3
2
6
3
4
5
4
7
2
0
Utilities
Expense
Pensions & Benefits
Source/Calculation: (SUM{B.10})/(SUM{AB.5}+SUM{AF.11}+SUM{AF.12}+SUM{AF.13}+SUM{AH.2}+SUM{AH.18}+SUM{AH.19}+SUM{AH.20})
Year: 2004
Final Report
688
Calculation shown is for the first piece of the stacked bar only.
1000295
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Total Meter Reading Expense per Adjusted Customer
Expenses Allocated to Each Commodity
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$7.63
$2.30 <= $5.15
$5.15 <= $6.80
$6.80 <= $9.49
$9.49 <= $21.27
Expense per Adj. Cust.
$25.00
$20.00
$15.00
$10.00
$5.00
$0.00
4
8
1
2
9
3
1
3
8
3
0
4
5
1
0
1
2
4
9
1
3
1
8
6
Electric Percentage
1
9
2
6
3
7
7
4
2
Gas Percentage
3
2
2
3
4
2
2
2
4
2
4
7
Water
2
5
1
6
3
9
1
7
8
3
4
2
7
4
0
3
4
1
2
8
2
0
5
1
5
Other
Source/Calculation: (SUM{B.10}/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3))*B.11.1
Year: 2004
Final Report
689
Calculation shown is for the first piece of the stacked bar only.
9168
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Total Meter Reading Expense per Customer
Expenses Allocated to Each Commodity
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$8
$2 <= $5
$5 <= $8
$8 <= $10
$10 <= $21
Expense per Customer
$25
$20
$15
$10
$5
$0
4
8
1
2
9
3
0
4
5
1
2
4
9
1
3
1
8
6
3
1
1
0
4
2
Electric Percentage
3
2
3
8
2
3
1
9
4
Gas Percentage
3
7
2
4
2
4
7
2
5
2
6
Water
3
9
1
7
3
4
7
1
6
2
7
4
0
8
2
2
3
4
1
2
8
2
0
5
1
5
Other
Source/Calculation: (SUM{B.10}/(SUM{A.3}+SUM{A.4}+SUM{A.5}+SUM{A.6}+SUM{A.7}+SUM{A.8}+SUM{A.9}))*B.11.1
Year: 2004
Final Report
690
Calculation shown is for the first piece of the stacked bar only.
5526
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Total Meter Reading Expense per Customer - Electric
Electric Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$8.44
$2.41 <= $5.79
$5.79 <= $8.02
$8.02 <= $9.83
$9.83 <= $21.27
Expense per Customer
$25.00
$
1
9
.
8
6
$20.00
$15.00
$10.00
$5.00
$
2
.
4
1
$
3
.
0
7
$
4
.
3
4
$
4
.
4
0
$
4
.
5
8
3
8
3
1
3
0
$
5
.
1
8
$
5
.
5
7
$
5
.
8
6
$
6
.
0
3
$
6
.
3
4
$
6
.
6
0
6
1
9
1
0
2
6
7
$
6
.
8
6
$
6
.
8
7
3
2
3
7
$
7
.
7
7
$
8
.
2
7
$
8
.
5
2
4
2
2
$
8
.
8
9
$
8
.
9
0
$
9
.
1
5
$
9
.
4
1
$
9
.
7
2
2
4
2
4
7
2
5
1
6
$
1
0
.
1
5
$
1
0
.
2
6
1
7
3
4
$
1
1
.
2
5
$
1
2
.
3
6
$
1
2
.
5
3
2
7
4
0
$
2
1
.
2
7
$0.00
4
8
1
1
3
2
3
8
3
4
1
2
8
2
0
5
1
2
4
2
4
5
3
9
2
9
4
9
1
5
1
8
Utilities
Source/Calculation: (B.11.1*SUM{B.10})/(SUM{A.3}+SUM{A.6}+SUM{A.7}+SUM{A.9})
Year: 2004
Final Report
691
150
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Total Meter Reading Expense per Customer - Gas
Gas Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$5.97
$2.34 <= $4.90
$4.90 <= $5.75
$5.75 <= $6.80
$6.80 <= $9.85
Expense per Customer
$10.00
$9.00
$8.00
$7.00
$6.00
$
3
.
8
6
$5.00
$4.00
$3.00
$
4
.
3
1
$
4
.
5
9
$
4
.
9
0
$
5
.
1
2
$
5
.
1
8
1
2
4
9
$
5
.
3
0
$
5
.
7
5
$
6
.
0
7
$
6
.
5
5
$
6
.
5
8
8
7
$
6
.
8
0
$
7
.
4
8
$
8
.
3
5
$
8
.
4
0
1
6
2
2
$
9
.
8
5
$
2
.
3
4
$2.00
$1.00
$0.00
1
0
2
9
3
1
4
5
3
8
1
8
2
6
3
7
4
2
3
3
9
4
8
2
3
1
3
2
5
3
0
6
2
7
4
0
1
9
4
2
2
8
1
7
2
4
3
2
3
4
4
7
1
4
1
5
2
0
1
5
Utilities
Source/Calculation: (B.11.2*SUM{B.10})/(SUM{A.4}+SUM{A.6}+SUM{A.8}+SUM{A.9})
Year: 2004
Final Report
692
151
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Meter Reading
Meter Activity Expense
Per Adjusted Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$7.84
$2.97 <= $5.18
$5.18 <= $6.86
$6.86 <= $9.58
$9.58 <= $21.27
Expense per Adj. Cust.
$25.00
$20.00
$15.00
$10.00
$5.00
$0.00
1
5
2
9
3
1
4
5
3
8
3
0
1
2
5
Manual Res/Sm Comm
4
9
1
3
1
8
6
2
6
Check Reads
3
7
7
4
2
3
2
2
3
4
2
2
2
4
2
Van AMR
4
7
2
5
1
6
3
9
Lg C/I Interval
1
7
8
3
4
2
7
4
0
3
4
1
2
8
2
0
1
0
1
1
9
Meter Reading Support
Source/Calculation: SUM{B.5}/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
694
Calculation shown is for the first piece of the stacked bar only.
50181
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Meter Reading
Meter Activity Expense
Per Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$8.67
$3.86 <= $5.57
$5.57 <= $8.32
$8.32 <= $10.26
$10.26 <= $21.27
Expense per Customer
$25.00
$20.00
$15.00
$10.00
$5.00
$0.00
2
9
1
5
4
5
3
0
1
2
4
9
1
3
1
8
Manual Res/Sm Comm
6
3
1
4
2
3
2
5
Check Reads
3
8
2
3
4
3
7
2
4
2
4
7
2
5
2
6
Van AMR
3
9
1
7
3
4
7
Lg C/I Interval
1
6
2
7
4
0
8
2
2
3
4
1
1
9
2
8
2
0
1
0
1
Meter Reading Support
Source/Calculation: SUM{B.5}/(SUM{A.3}+SUM{A.4}+SUM{A.5}+SUM{A.6}+SUM{A.7}+SUM{A.8}+SUM{A.9})
Year: 2004
Final Report
695
Calculation shown is for the first piece of the stacked bar only.
1000091
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Meter Reading
Total Meter Reading Expenditure (Including Pensions & Benefits)
Per Adjusted Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$8.97
$2.97 <= $5.66
$5.66 <= $8.82
$8.82 <= $11.09
$11.09 <= $22.56
Expenditure per Adj. Cust.
$25.00
$20.00
$15.00
$10.00
$5.00
$0.00
1
5
1
2
9
4
8
3
1
3
0
5
1
3
3
8
4
9
4
2
6
1
8
2
6
3
2
1
2
4
3
7
1
9
7
1
0
2
2
3
9
4
5
8
2
2
5
2
3
4
7
2
4
Manual Res/Sm Comm
Lg C/I Interval
C7
C10
C13
Check Reads
Meter Reading Support
C8
C11
C14
Van AMR
C6
C9
C12
1
7
1
6
3
4
0
2
7
3
4
4
1
2
0
Source/Calculation: (B.10.1+B.10.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
696
Calculation shown is for the first piece of the stacked bar only.
1000293
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Meter Reading
Total Meter Reading Expenditure (Including Pension & Benefits)
Per Total Meter Reads
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.63
$0.03 <= $0.43
$0.43 <= $0.57
$0.57 <= $0.75
$0.75 <= $2.02
Expenditure per Read
$2.50
$2.00
$1.50
$1.00
$0.50
$0.00
4
1
1
5
1
3
1
4
8
1
0
3
0
8
3
8
1
2
4
5
4
9
6
1
8
2
7
4
0
1
3
3
7
4
2
3
2
2
3
7
2
2
2
9
2
5
4
3
4
1
9
1
6
2
2
4
3
9
1
7
2
6
3
5
4
7
2
0
Utilities
Expense
Current Year Capital
Source/Calculation: (SUM{B.10})/(SUM{AB.5}+SUM{AF.11}+SUM{AF.12}+SUM{AF.13}+SUM{AH.2}+SUM{AH.18}+SUM{AH.19}+SUM{AH.20})AB.26.3
Year: 2004
Final Report
697
Calculation shown is for the first piece of the stacked bar only.
1000294
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Meter Reading
Total Meter Reading Expenditure (Including Pension & Benefits)
Per Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$10.01
$3.07 <= $6.83
$6.83 <= $10.21
$10.21 <= $12.39
$12.39 <= $22.56
Expenditure per Customer
$25.00
$20.00
$15.00
$10.00
$5.00
$0.00
1
2
9
1
5
4
8
3
0
1
3
4
9
3
1
4
2
6
5
1
8
3
2
1
2
4
3
8
3
9
4
5
2
3
7
2
5
2
3
4
7
1
9
1
0
2
4
2
6
1
7
4
0
8
2
7
1
6
7
2
2
3
3
4
4
1
2
0
Utilities
Labor Expense
Telephone Service Charges
Facilities
Communications
Pensions & Benefits
Payroll Taxes
Contract Employee
Technology
Other
Current Year Capital
Materials
Vehicles
3rd Party Contractor
Breakdow n Unavailable
Source/Calculation: (B.10.1+B.10.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+SUM{A.6}+SUM{A.7}+SUM{A.8}+SUM{A.9})
Year: 2004
Final Report
697
Calculation shown is for the first piece of the stacked bar only.
1000671
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Meter Reading Support Expense
Per Adjusted Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.53
$0.11 <= $0.23
$0.23 <= $0.35
$0.35 <= $0.81
$0.81 <= $1.47
Expense Per Adjusted Customer
$1.60
$1.40
$1.20
$1.00
$0.80
$0.60
$0.40
$0.20
$0.00
3
0
5
3
8
4
5
4
8
3
7
4
9
1
5
3
1
3
2
2
4
2
7
2
3
2
9
4
7
1
6
1
7
7
1
8
1
3
2
5
6
4
0
1
9
3
2
4
8
2
8
2
6
3
4
3
9
4
2
Direct Labor Expense
Materials
Facilities
Other
Payroll Taxes
Telephone Service Charges
Vehicles
Breakdow n Unavailable
Contract Employee
3rd Party Contractor
Technology
1
2
1
4
1
1
0
2
0
2
2
Source/Calculation: (B.9.1+B.9.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
698
Calculation shown is for the first piece of the stacked bar only.
1000399
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Meter Reading Support Expense
Per Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.57
$0.11 <= $0.27
$0.27 <= $0.37
$0.37 <= $0.81
$0.81 <= $1.47
Expense Per Customer
$1.60
$1.40
$1.20
$1.00
$0.80
$0.60
$0.40
$0.20
$0.00
3
0
4
5
4
8
4
9
5
3
7
3
8
1
5
3
2
2
4
3
1
2
7
2
3
2
9
4
7
1
6
1
7
7
1
8
1
3
2
5
6
4
0
1
9
3
2
4
8
2
8
2
6
3
4
3
9
4
2
Direct Labor Expense
Materials
Facilities
Other
Payroll Taxes
Telephone Service Charges
Vehicles
Breakdow n Unavailable
Contract Employee
3rd Party Contractor
Technology
1
2
1
4
1
1
0
2
0
2
2
Source/Calculation: (B.9.1+B.9.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})+SUM{A.9})
Year: 2004
Final Report
699
Calculation shown is for the first piece of the stacked bar only.
1000597
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Company Meter Reading Staffing Level
FTEs per 100,000 Adjusted Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
8.8
0.2 <= 5.7
5.7 <= 8.9
8.9 <= 13.0
13.0 <= 16.5
FTEs per 100K Adj. Cust.
18.0
16.0
14.0
1
1
.
2
12.0
10.0
8.0
5
.
7
6.0
4.0
2.0
0
.
2
0
.
5
0
.
9
1
.
6
2
.
5
3
.
7
6
.
1
6
.
3
1
7
4
5
7
.
1
7
.
4
7
.
7
8
.
5
8
.
9
1
1
.
5
1
1
.
9
1
1
.
9
1
2
4
9
1
2
.
8
1
3
.
0
1
3
.
5
1
3
.
8
1
4
.
0
1
4
.
2
4
7
2
8
1
4
.
6
1
4
.
9
1
6
.
5
9
.
6
4
.
4
0.0
4
1
3
1
0
4
1
2
7
4
0
1
2
6
3
1
3
7
3
4
3
2
1
6
3
8
2
2
6
3
0
7
2
5
4
8
2
4
2
3
2
2
0
5
4
2
3
9
2
9
8
3
1
5
1
9
1
8
Source/Calculation: (SUM{G.4})/((SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)/100000)
Year: 2004
Final Report
701
9154
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Company Meter Reading Staffing Level
FTEs per 100,000 Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
9.8
0.2 <= 6.1
6.1 <= 10.6
10.6 <= 14.0
14.0 <= 20.3
FTEs per 100K Customers
25.0
2
0
.
3
20.0
15.0
10.0
5.0
0
.
2
0
.
5
4
1
3
1
.
2
1
.
6
2
.
5
3
.
7
6
.
1
6
.
3
1
7
4
5
7
.
7
8
.
5
8
.
9
9
.
4
9
.
9
1
0
.
6
1
1
.
5
1
1
.
9
1
1
.
9
1
2
4
9
1
2
.
8
1
3
.
5
1
3
.
8
1
4
.
0
1
4
.
2
4
8
4
7
2
8
1
4
.
6
1
4
.
9
1
5
.
4
1
6
.
5
1
7
.
6
4
.
4
0.0
1
0
4
1
2
7
4
0
1
3
4
3
2
2
6
3
7
1
6
3
1
6
3
0
2
5
2
4
2
3
3
8
2
2
2
7
2
0
5
4
2
3
9
2
9
8
3
1
5
1
9
1
8
Source/Calculation: (SUM{G.4})/((SUM{A.3}+SUM{A.4}+SUM{A.5}+SUM{A.6}+SUM{A.7}+SUM{A.8}+SUM{A.9})/100000)
Year: 2004
Final Report
702
1948
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Commodities Read by Each Utility (Cont.)
Source/Calculation: AB.3.99
Year: 2004
Final Report
703.1
8144
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Meter Reading
Meter Density — Electric
Meters per Square Mile of Service Territory
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
403
2,982 => 392
392 => 119
119 => 63
63 => 1
Meters per Square Mile
3,000
2
,
9
8
2
2,500
2,000
1
,
4
6
9
1,500
1
,
2
1
6
9
3
6
1,000
8
5
4
7
5
2
5
3
2
500
3
4
6
3
4
1
3
3
5
2
9
3
1
5
4
1
4
8
1
2
3
1
1
5
8
1
8
1
8
0
7
6
6
6
6
4
6
1
6
0
5
7
4
0
2
2
2
1
0
3
4
4
9
2
1
4
7
1
5
4
1
0
4
8
7
1
7
2
7
8
2
8
3
1
2
3
1
3
7
3
8
3
0
2
5
1
6
4
0
2
4
1
3
6
3
2
2
6
2
0
5
1
2
4
2
4
5
3
9
2
9
4
9
3
1
8
Utilities
Source/Calculation: (AB.4.1+SUM{AH.13})/(A.16.1)
Year: 2004
Final Report
704
174
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Meter Density — Gas
Meters per Square Mile of Service Territory
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
246
818 => 330
330 => 199
199 => 54
54 => 2
Meters per Square Mile
900
8
1
8
800
6
7
0
700
600
4
4
0
500
400
3
8
0
2
7
9
300
2
7
3
2
5
3
1
9
9
200
1
0
6
100
9
1
5
5
5
2
5
2
2
5
2
0
3
1
7
1
6
2
9
1
2
4
9
8
3
8
1
0
2
6
1
8
2
2
3
7
4
5
1
5
1
7
2
3
1
3
2
5
3
0
6
2
7
4
0
1
9
3
4
4
8
2
8
2
4
3
2
3
4
3
9
4
2
4
7
1
4
1
5
2
0
2
Utilities
Source/Calculation: (AB.4.2+SUM{AH.14})/A.16.2
Year: 2004
Final Report
705
Only Participants with All the Data are Shown
175
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Manual Meter Reads per Adjusted Customers
All Customer Types
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
7
13 => 12
12 => 8
8 => 2
2 => 0
Reads per Adj. Customer
14
1
3
.
3
1
2
.
7
1
2
.
7
1
2
.
6
1
2
.
4
1
2
.
1
1
2
.
0
1
2
.
0
1
2
.
0
12
1
1
.
9
1
1
.
9
1
1
.
9
1
1
.
8
1
1
.
8
1
1
.
7
1
1
.
5
1
1
.
0
1
0
.
2
1
0
.
1
10
7
.
9
8
7
.
5
6
.
3
6
.
0
5
.
7
6
5
.
6
5
.
3
4
.
1
4
3
.
3
3
.
2
1
.
7
2
1
.
6
1
.
6
1
.
1
1
.
0
1
.
0
0
.
7
0
.
2
0
.
0
0
.
0
8
2
0
0
2
5
3
7
2
2
1
6
2
3
3
0
3
4
4
2
3
9
3
8
1
2
6
1
7
4
4
9
2
3
2
4
7
1
9
4
8
3
1
3
2
2
9
1
8
4
7
2
6
5
4
5
1
3
1
0
1
4
0
1
5
4
1
2
8
2
7
Utilities
Source/Calculation: SUM{AB.5}/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
707
1000337
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Manual Meter Reads Per Company Meter Reader
All Customer Types
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
111,853
330,051 => 122,318
122,318 => 103,631
103,631 => 78,994
78,994 => 6,857
Reads per FTE
350,000
300,000
3
3
0
,
0
5
1
250,000
2
3
4
,
3
7
5
200,000
1
8
7
,
5
4
9
1
8
2
,
1
5
9
1
5
6
,
8
8
0
150,000
1
3
9
,
7
6
4
1
2
2
,
3
1
8
1
1
9
,
8
9
6
1
1
1
,
2
9
4
1
1
0
,
9
0
4
1
0
8
,
1
5
2
1
0
4
,
3
0
3
1
0
3
,
6
3
1
1
0
1
,
4
2
0
9
9
,
2
6
9
100,000
9
6
,
8
8
8
9
2
,
4
1
4
8
2
,
8
0
1
7
8
,
9
9
4
7
7
,
1
2
7
50,000
4
7
,
8
6
6
4
5
,
5
1
1
4
3
,
3
6
5
1
4
7
4
0
1
2
,
5
3
7
6
,
8
5
7
0
1
7
4
1
1
6
3
7
3
4
3
8
4
8
2
2
2
5
1
2
6
3
2
4
9
3
1
3
0
2
3
7
2
4
2
4
5
2
7
2
8
2
0
1
0
5
4
2
3
9
2
9
2
6
8
3
1
5
1
9
1
3
1
8
4
Utilities
Source/Calculation: SUM{AB.5}/G.4.1
Year: 2004
Final Report
708
148
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Manual Meter Reads Per Company Meter Reader
Excluding Customer Reads
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
109,942
330,051 => 12,231
12,231 => 103,631
103,631 => 80,323
80,323 => 3,614
Reads per FTE
350,000
300,000
3
3
0
,
0
5
1
250,000
1
8
7
,
6
4
6
200,000
1
8
7
,
4
8
1
1
6
2
,
0
0
0
1
5
6
,
8
8
0
150,000
1
3
3
,
4
6
5
1
2
2
,
3
1
8
1
1
8
,
6
9
7
1
1
1
,
3
1
7
1
1
0
,
9
0
4
1
0
8
,
1
5
2
1
0
7
,
1
4
3
1
0
3
,
6
3
1
1
0
1
,
1
8
9
100,000
9
8
,
3
4
7
9
2
,
4
1
4
8
8
,
1
2
9
8
2
,
8
0
1
8
0
,
3
2
3
7
9
,
0
0
6
7
7
,
1
2
7
50,000
4
7
,
8
6
6
4
5
,
5
1
1
1
2
,
5
3
7
3
,
6
1
4
0
1
7
3
7
1
6
4
1
3
4
3
8
4
8
2
2
2
5
1
2
6
2
8
4
9
3
1
2
3
7
3
0
2
4
3
2
2
4
5
1
4
7
2
7
4
0
2
0
1
0
5
4
2
3
9
2
9
2
6
8
3
1
5
1
9
1
3
1
8
4
Utilities
Source/Calculation: (SUM{AC.3}+SUM{AC.4}+SUM{AC.5}-AC.3.3-AC.4.3-AC.5.3)/G.4.1
Year: 2004
Final Report
708.1
1000669
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Meter Reads
Per Adjusted Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
21
340 => 13
13 => 12
12 => 11
11 => 3
Reads per Customer
350
300
250
200
150
100
50
0
4
1
1
5
4
5
3
1
3
4
2
5
3
7
2
7
8
2
2
2
3
1
6
1
1
3
4
2
3
9
1
2
4
0
2
8
6
1
7
4
4
9
2
3
8
1
8
2
4
1
0
3
3
0
7
3
2
1
9
4
8
4
7
2
6
5
2
9
2
0
Utilities
Manual
Van Drive By
Remote
Source/Calculation: (SUM{AC.3}+SUM{AC.4}+SUM{AC.5})/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
708.2
Calculation shown is for the first piece of the stacked bar only.
1000688
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Meter Reading Types
Percent of Reads
100%
80%
60%
40%
20%
0%
7
1
6
2
6
2
4
9
2
3
4
3
8
2
8
2
5
4
7
4
8
2
4
3
4
1
8
3
2
3
1
1
3
4
5
1
0
1
1
5
2
7
4
1
4
0
8
3
9
3
4
2
6
3
0
5
1
2
2
2
1
9
1
7
3
7
2
9
2
0
Utilities
Manual
Van Drive By
Remote
Source/Calculation: (SUM{AC.3}+SUM{AC.4}+SUM{AC.5})/(SUM{AC.3}+SUM{AC.4}+SUM{AC.5}+AF.11.1+AF.12.1+AF.13.1+SUM{AH.18}+SUM{AH.19}+SUM{AH.20})
Year: 2004
Final Report
708.3
Calculation shown is for the first piece of the stacked bar only.
1000689
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Total Meter Read Inaccuracy
Electric: Meter Read Errors
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.31%
0.00% <= 0.01%
0.01% <= 0.07%
0.07% <= 0.29%
0.29% <= 2.00%
Percent
2.00%
1.80%
1
.
8
0
%
2
.
0
0
%
3
4
1
1.60%
1.40%
1
.
1
0
%
1.20%
1.00%
0.80%
0.60%
0.40%
0.20%
0
.
0
0
%
0
.
0
0
%
0
.
0
0
%
0
.
0
0
%
0
.
0
1
%
0
.
0
1
%
0
.
0
1
%
0
.
0
1
%
0
.
0
2
%
4
5
2
7
3
1
4
0
4
3
0
4
8
6
2
3
0
.
0
5
%
0
.
0
6
%
0
.
0
7
%
0
.
0
7
%
0
.
0
9
%
0
.
1
0
%
3
4
2
4
3
8
3
2
1
5
1
6
0
.
2
0
%
0
.
2
9
%
0
.
2
9
%
2
5
2
0
.
4
4
%
0.00%
1
7
3
7
2
8
3
9
1
3
1
9
2
2
8
7
4
9
1
8
2
9
2
0
4
2
4
7
1
2
1
5
1
0
2
6
Source/Calculation: AB.6.1
Year: 2004
Final Report
709
100697
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Commodities Read
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Electric:
Percent
79%
2. Gas:
44%
3. Water:
9%
99. Other:
0%
Source/Calculation: AB.3.1
Year: 2004
Final Report
709
1736
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Total Meter Read Inaccuracy
Gas Meter Read Errors
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.81%
0.00% <= 0.02%
0.02% <= 0.10%
0.10% <= 0.53%
0.53% <= 7.00%
Percent
7.00%
7
.
0
0
%
6.00%
5.00%
4.00%
3.00%
1
.
7
9
%
2.00%
1.00%
0
.
0
0
%
0
.
0
0
%
0
.
0
2
%
0
.
0
2
%
0
.
0
2
%
0
.
0
8
%
0
.
1
0
%
0
.
1
0
%
2
7
3
1
2
9
2
6
1
5
4
9
1
2
1
6
0
.
2
0
%
0
.
5
3
%
0
.
6
7
%
0.00%
3
8
1
8
3
7
3
4
5
7
2
3
1
3
2
5
3
0
6
4
0
1
9
2
2
2
4
8
4
1
7
2
8
2
4
3
2
3
4
3
9
4
2
4
7
1
4
1
5
1
0
2
0
8
Source/Calculation: AB.6.2
Year: 2004
Final Report
710
100698
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Overall Meter Reading Inaccuracy
Percent of Meters Inaccurately Read
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.296%
0.000% <= 0.014%
0.014% <= 0.072%
0.072% <= 0.290%
0.290% <= 2.000%
Percent
2.000%
1.800%
1
.
7
9
0
%
2
.
0
0
0
%
3
4
1
1.600%
1.400%
1.200%
0
.
9
0
0
%
1.000%
0.800%
0.600%
0.400%
0.200%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
1
%
0
.
0
0
4
%
0
.
0
0
6
%
0
.
0
0
9
%
0
.
0
1
2
%
0
.
0
2
0
%
0
.
0
2
1
%
0
.
0
3
6
%
2
7
3
1
1
9
4
0
4
3
0
6
4
8
2
3
2
2
0
.
0
6
0
%
0
.
0
6
8
%
0
.
0
7
0
%
0
.
0
7
5
%
0
.
0
8
0
%
0
.
1
0
0
%
2
4
7
1
5
3
2
4
9
1
6
0
.
1
1
7
%
3
8
0
.
2
0
0
%
0
.
2
9
0
%
0
.
2
9
0
%
2
5
2
0
.
5
2
0
%
0
.
5
3
0
%
3
7
1
8
0.000%
1
7
8
2
8
2
0
1
0
5
1
1
2
4
7
4
2
4
5
3
9
2
9
3
4
2
6
1
3
Source/Calculation: AB.6.4
Year: 2004
Final Report
712
1000017
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Manual Meter Reading Inaccuracy — Electric
Percent of Meters Inaccurately Read
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.497%
0.001% <= 0.012%
0.012% <= 0.100%
0.100% <= 0.290%
0.290% <= 5.000%
Percent
5.000%
5
.
0
0
0
%
4.000%
3.000%
2.000%
1.000%
0
.
0
0
1
%
0
.
0
0
4
%
0
.
0
0
6
%
0
.
0
0
9
%
0
.
0
1
0
%
0
.
0
1
2
%
0
.
0
2
1
%
0
.
0
5
9
%
0
.
0
6
0
%
0
.
0
6
6
%
0
.
1
0
0
%
0
.
1
0
0
%
0
.
1
4
5
%
3
1
4
0
4
3
0
4
8
6
2
3
3
4
2
4
3
8
2
7
1
6
3
2
0
.
2
0
0
%
0
.
2
9
0
%
0
.
2
9
0
%
2
2
5
0
.
4
4
0
%
0
.
7
4
0
%
1
.
1
0
0
%
1
.
8
0
0
%
0.000%
1
7
3
7
1
5
2
8
3
4
1
5
2
6
2
9
3
9
4
5
4
2
4
7
4
9
1
7
1
0
2
0
1
8
1
3
1
9
2
2
8
1
2
Utilities
Source/Calculation: AB.7.1
Year: 2004
Final Report
713
Only Participants with All the Data are Shown
152
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Manual Meter Reading Inaccuracy — Gas
Percent of Meters Inaccurately Read
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.376%
0.002% <= 0.084%
0.084% <= 0.150%
0.150% <= 0.465%
0.465% <= 1.790%
Percent
1.800%
1
.
7
9
0
%
1.600%
1.400%
1.200%
1.000%
0.800%
0.600%
0.400%
0.200%
0
.
0
0
2
%
0
.
0
2
0
%
0
.
0
8
0
%
0
.
0
9
9
%
0
.
1
0
0
%
4
9
1
2
1
6
0
.
2
0
0
%
0
.
2
7
0
%
0
.
5
3
0
%
0
.
6
7
0
%
0.000%
3
1
2
9
3
8
1
5
1
8
3
7
3
2
4
2
3
1
3
2
5
3
0
6
2
7
4
0
1
9
2
2
2
4
8
8
4
7
2
8
3
2
2
6
3
4
3
9
4
5
4
2
4
7
1
4
1
5
1
0
2
0
1
7
Utilities
Source/Calculation: AB.7.2
Year: 2004
Final Report
714
Only Participants with All the Data are Shown
153
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Manual Meter Reading Inaccuracy
Percent of Meters Inaccurately Read
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.415%
0.001% <= 0.018%
0.018% <= 0.074%
0.074% <= 0.290%
0.290% <= 5.000%
Percent
5.000%
5
.
0
0
0
%
4.000%
3.000%
1
.
7
9
0
%
2.000%
1.000%
0
.
0
0
1
%
0
.
0
0
3
%
0
.
0
0
4
%
1
9
3
1
4
0
0
.
0
0
6
%
0
.
0
0
9
%
0
.
0
1
2
%
0
.
0
2
0
%
0
.
0
2
1
%
0
.
0
3
6
%
0
.
0
5
9
%
0
.
0
6
0
%
0
.
0
6
8
%
0
.
0
8
0
%
0
.
1
0
0
%
0
.
1
1
7
%
0
.
1
4
5
%
4
3
0
6
4
8
2
3
2
2
3
4
2
4
7
4
9
1
6
3
8
3
2
0
.
2
0
0
%
0
.
2
9
0
%
0
.
2
9
0
%
2
5
2
0
.
5
2
0
%
0
.
5
3
0
%
3
7
1
8
0
.
6
1
0
%
0.000%
1
7
1
5
3
4
1
2
8
2
0
1
0
5
1
1
2
4
7
4
2
4
5
3
9
2
9
2
6
8
2
7
1
3
Source/Calculation: AB.7.4
Year: 2004
Final Report
716
1000019
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Automated Meter Reads Inaccuracy
Electric Meter Read Errors
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.558%
0.000% <= 0.000%
0.000% <= 0.000%
0.000% <= 0.175%
0.175% <= 7.100%
Percent
8.000%
7
.
1
0
0
%
7.000%
6.000%
5.000%
4.000%
3.000%
2.000%
1.000%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
4
%
0
.
0
2
0
%
0
.
0
5
0
%
3
2
2
4
3
8
2
7
6
2
3
4
3
1
4
0
1
5
3
4
0
.
3
0
0
%
0
.
4
0
0
%
0
.
5
0
0
%
0.000%
1
3
4
7
4
1
2
8
2
6
2
5
3
0
1
9
3
2
2
2
4
8
8
1
7
1
8
4
9
2
0
1
6
2
9
3
9
4
5
4
2
1
2
1
5
1
0
3
7
7
Source/Calculation: AB.8.1
Year: 2004
Final Report
717
100701
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Automated Meter Reads Inaccuracy
Gas Meter Read Errors
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.021%
0.000% <= 0.000%
0.000% <= 0.000%
0.000% <= 0.007%
0.007% <= 0.100%
Percent
0.100%
0
.
1
0
0
%
0.090%
0.080%
0.070%
0.060%
0.050%
0.040%
0.030%
0.020%
0.010%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
1
2
3
8
3
1
0
.
0
0
7
%
0.000%
1
5
4
9
2
7
4
8
4
8
2
2
2
3
7
4
0
2
4
6
3
0
2
5
1
3
1
8
2
3
1
9
4
5
2
0
3
7
1
0
5
4
1
1
1
7
4
2
2
8
3
9
2
9
1
6
3
4
2
6
3
2
4
7
Source/Calculation: AB.8.2
Year: 2004
Final Report
718
100702
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Automated Meter Reads Inaccuracy
Total Errors for All Commodities
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.275%
0.000% <= 0.000%
0.000% <= 0.002%
0.002% <= 0.250%
0.250% <= 2.000%
Percent
2.000%
2
.
0
0
0
%
1.800%
1.600%
1.400%
1.200%
0
.
9
0
0
%
1.000%
0.800%
0.600%
0.400%
0.200%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
4
%
3
2
2
4
3
8
6
2
3
4
3
1
4
0
0
.
0
5
0
%
0
.
1
0
0
%
0
.
3
0
0
%
0
.
5
0
0
%
0.000%
3
4
4
9
1
3
4
1
8
1
5
2
9
2
5
3
0
2
7
1
9
3
2
2
2
4
8
1
7
7
1
8
1
6
2
8
3
9
4
5
4
2
4
7
1
2
1
5
1
0
3
7
2
0
2
6
Source/Calculation: AB.8.4
Year: 2004
Final Report
720
100704
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Missed Manual Meter Reads — Electric
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
4.04%
0.00% <= 0.13%
0.13% <= 2.80%
2.80% <= 5.47%
5.47% <= 15.00%
Percent of Meters
16.00%
1
2
.
3
0
0
%
14.00%
1
4
.
0
0
0
%
1
5
.
0
0
0
%
7
4
1
12.00%
9
.
0
0
0
%
10.00%
8.00%
6.00%
4.00%
2.00%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
4
%
0
.
0
5
0
%
0
.
2
0
0
%
4
6
2
7
4
8
4
0
3
1
3
4
0
.
4
2
0
%
0
.
4
9
0
%
2
4
3
8
1
.
2
8
0
%
2
.
0
0
0
%
2
.
8
0
0
%
3
.
7
0
0
%
4
.
8
4
0
%
5
.
0
0
0
%
5
.
0
0
0
%
1
5
4
7
2
5
.
4
0
0
%
5
.
5
4
0
%
2
5
3
7
6
.
0
0
0
%
0.00%
3
2
8
1
6
2
3
1
7
3
2
1
0
2
9
1
3
3
0
1
9
2
2
8
1
8
2
6
2
0
3
9
4
5
4
2
1
2
1
5
4
9
Utilities
Source/Calculation: AB.9.1
Year: 2004
Final Report
721
Only Participants with All the Data are Shown
154
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Missed Manual Meter Reads — Gas
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
4.87%
0.05% <= 0.67%
0.67% <= 1.89%
1.89% <= 8.10%
8.10% <= 18.00%
Percent of Meters
18.00%
16.00%
14.00%
12.00%
10.00%
8.00%
6.00%
4.00%
2.00%
0
.
0
5
0
%
0
.
1
2
0
%
3
1
1
2
0
.
3
2
0
%
0
.
7
9
0
%
0
.
8
0
0
%
0
.
9
7
0
%
3
8
3
4
9
2
.
8
0
0
%
4
.
8
3
0
%
7
.
4
6
0
%
1
0
.
0
0
0
%
1
2
.
3
0
0
%
1
8
.
0
0
0
%
0.00%
4
5
1
6
1
5
3
7
1
8
1
0
7
2
4
2
3
1
3
2
5
3
0
6
2
7
4
0
1
9
2
2
2
4
8
4
1
7
2
8
3
2
2
6
3
4
2
9
3
9
4
2
4
7
1
4
1
5
2
0
8
Utilities
Source/Calculation: AB.9.2
Year: 2004
Final Report
722
Only Participants with All the Data are Shown
155
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Missed Manual Meter Reads
Percent of Reads
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
4.29%
0.00% <= 0.37%
0.37% <= 3.25%
3.25% <= 6.03%
6.03% <= 15.00%
Percent of Reads
16.00%
14.00%
12.00%
9
.
0
0
0
%
10.00%
8.00%
6.00%
4.00%
2.00%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
4
%
0
.
1
0
0
%
0
.
2
0
0
%
4
8
4
6
4
0
3
1
3
4
0
.
4
2
0
%
0
.
6
3
0
%
2
4
3
8
0
.
9
3
0
%
0
.
9
7
0
%
3
4
9
1
.
2
1
0
%
2
.
8
0
0
%
3
.
7
0
0
%
4
.
8
3
0
%
5
.
0
0
0
%
5
.
0
0
0
%
1
5
2
4
7
5
.
4
0
0
%
6
.
0
0
0
%
6
.
1
0
0
%
1
7
3
7
1
0
.
0
0
0
%
1
2
.
3
0
0
%
1
3
.
3
0
0
%
1
5
.
0
0
0
%
7
4
1
0.00%
2
2
1
6
2
3
2
5
3
2
1
8
1
0
2
8
2
0
5
1
1
2
4
2
4
5
3
9
2
9
2
6
8
1
9
2
7
3
0
1
3
Utilities
Source/Calculation: AB.9.4
Year: 2004
Final Report
724
1000018
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Automatically Read Meter Reads Missed on the First Attempt
Electric Missed Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.82%
0.00% <= 0.00%
0.00% <= 0.30%
0.30% <= 0.63%
0.63% <= 7.10%
Percent
8.00%
7
.
1
0
0
%
7.00%
6.00%
5.00%
4.00%
3.00%
2.00%
1.00%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
4
%
0
.
0
1
0
%
4
8
4
6
2
7
4
0
3
1
0
.
1
7
0
%
0
.
2
0
0
%
1
5
3
4
0
.
4
0
0
%
0
.
4
6
0
%
0
.
5
0
0
%
0
.
5
0
0
%
1
0
2
4
4
1
2
3
1
.
0
0
0
%
1
.
0
0
0
%
3
8
2
5
1
.
8
0
0
%
0.00%
3
2
2
8
1
6
1
3
3
0
1
9
3
2
2
2
8
1
7
7
1
8
2
6
2
0
2
9
3
9
4
5
4
2
4
7
1
2
1
5
3
7
4
9
Source/Calculation: AB.10.1
Year: 2004
Final Report
725
100705
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Automatically Read Meter Reads Missed on the First Attempt
Gas Missed Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.90%
0.00% <= 0.09%
0.09% <= 0.20%
0.20% <= 0.49%
0.49% <= 5.50%
Percent
6.00%
5
.
5
0
0
%
5.00%
4.00%
3.00%
2.00%
1.00%
0
.
0
0
0
%
0
.
0
1
0
%
3
8
3
1
0
.
1
2
0
%
0
.
1
6
0
%
1
2
1
5
0
.
2
3
0
%
0
.
4
0
0
%
0
.
7
4
0
%
0.00%
4
9
1
0
4
5
2
9
7
2
3
1
8
1
3
2
5
3
0
6
2
7
4
0
1
9
3
2
2
2
4
8
4
3
9
2
0
3
7
5
4
1
1
8
4
2
1
7
1
6
3
4
2
6
3
2
2
4
2
8
4
7
Source/Calculation: AB.10.2
Year: 2004
Final Report
726
100706
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Automatically Read Meter Reads Missed on the First Attempt
Total Missed Meters for all Commodities
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.44%
0.00% <= 0.02%
0.02% <= 0.32%
0.32% <= 0.57%
0.57% <= 1.80%
Percent
1.80%
1
.
8
0
0
%
1.60%
1.40%
1.20%
0
.
7
7
0
%
1.00%
0.80%
0.60%
0.40%
0.20%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
4
%
0
.
0
2
0
%
4
8
4
6
4
0
3
1
0
.
1
6
0
%
0
.
2
0
0
%
0
.
2
3
0
%
0
.
4
0
0
%
0
.
4
6
0
%
0
.
5
0
0
%
0
.
5
0
0
%
2
3
4
1
1
.
0
0
0
%
1
.
0
0
0
%
3
8
2
5
0.00%
1
5
3
4
4
9
1
0
2
4
8
3
2
2
9
1
3
3
0
2
7
1
9
3
2
2
2
1
7
7
1
8
1
6
2
8
3
9
4
5
4
2
4
7
1
2
1
5
3
7
2
0
2
6
Source/Calculation: AB.10.4
Year: 2004
Final Report
728
100708
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Percentage All Meters Missed on First Attempt - Electric
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
3.4%
0.0% <= 0.1%
0.1% <= 1.6%
1.6% <= 5.5%
5.5% <= 15.0%
16.0%
14.0%
1
4
.
0
0
0
%
1
5
.
0
0
0
%
7
4
1
12.0%
10.0%
8.0%
6.0%
4.0%
2.0%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
0
%
0
.
0
0
4
%
0
.
0
3
0
%
0
.
1
0
0
%
0
.
2
0
0
%
4
8
4
6
4
0
3
1
2
7
3
4
0
.
4
2
0
%
0
.
4
9
0
%
0
.
6
1
0
%
2
4
3
8
1
5
1
.
2
8
0
%
2
.
0
0
0
%
2
.
8
0
0
%
3
.
7
0
0
%
5
.
0
0
0
%
5
.
3
0
0
%
5
.
5
4
0
%
5
.
8
0
0
%
6
.
0
0
0
%
6
.
4
0
0
%
0.0%
3
2
8
1
6
2
3
2
2
5
3
7
1
0
1
7
3
2
3
9
1
3
3
0
1
9
2
2
8
4
9
1
8
2
9
2
0
4
5
4
2
4
7
1
2
1
5
2
6
Source/Calculation: AB.11.1
Year: 2004
Final Report
729
1000521
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Percentage of All Meters Missed on First Attempt - Gas
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
3.9%
0.0% <= 0.4%
0.4% <= 0.9%
0.9% <= 6.2%
6.2% <= 18.0%
18.0%
1
8
.
0
0
%
16.0%
14.0%
1
0
.
0
0
%
12.0%
10.0%
8.0%
5
.
8
0
%
6.0%
4.0%
2.0%
0
.
0
2
%
0
.
0
9
%
0
.
1
4
%
3
1
1
2
4
5
0
.
4
8
%
0
.
7
9
%
0
.
8
0
%
3
8
3
0
.
9
7
%
7
.
4
6
%
2
.
8
0
%
0.0%
1
5
4
9
1
6
1
0
3
7
1
8
7
2
4
2
3
1
3
2
5
3
0
6
2
7
4
0
1
9
2
2
2
4
8
4
1
7
2
8
3
2
2
6
3
4
2
9
3
9
4
2
4
7
1
4
1
5
2
0
8
Source/Calculation: AB.11.2
Year: 2004
Final Report
730
1000607
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Percentage of All Meters Missed on First Attempt
Total Errors for All Commodities
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
3.4%
0.0% <= 0.3%
0.3% <= 1.0%
1.0% <= 5.6%
5.6% <= 15.0%
16.0%
1
3
.
3
0
%
14.0%
1
5
.
0
0
%
1
0
.
0
0
%
12.0%
10.0%
8.0%
6.0%
4.0%
2.0%
0
.
0
0
%
0
.
0
0
%
0
.
0
0
%
0
.
0
0
%
0
.
0
5
%
0
.
2
0
%
6
4
4
8
4
0
3
1
3
4
0
.
4
2
%
0
.
5
6
%
0
.
6
3
%
0
.
7
7
%
0
.
9
3
%
0
.
9
7
%
2
4
1
5
3
8
8
3
4
9
1
.
2
1
%
2
.
8
0
%
3
.
7
0
%
5
.
0
0
%
5
.
3
0
%
5
.
8
0
%
6
.
0
0
%
6
.
1
0
%
1
7
3
7
0.0%
2
2
1
6
2
3
2
2
5
1
0
1
8
7
4
1
1
2
6
2
9
3
9
4
5
4
2
3
2
1
2
1
9
5
2
0
2
8
1
3
3
0
2
7
4
7
Source/Calculation: AB.11.4
Year: 2004
Final Report
732
1000609
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Manual Meter Reading Cycle - Electric
Days Between Regular Meter Reads
Question
1 2 3 4 5 6 7 8
1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
3 3
0 0
-
3
0
-
3 3
0 0
-
3
0
-
3
0
-
3 3
0 0
-
6
0
-
3 3 3 3
1 0 0 1
-
3 3
0 0
-
2 3 3 3 3 3
1 0 0 0 0 1
-
2 9
8 0
-
-
6 6 3
0 0 1
35
3 3
0 0
-
3
0
-
3 3
0 0
-
3
0
-
3
0
-
3 3
0 0
-
3
0
-
3 3 3 3
1 0 0 1
-
3 3
0 0
-
-
3 3 3 3 3
0 0 0 0 1
-
2 9
8 0
-
-
3 6 3
0 0 1
34
3 3
0 0
-
3
0
-
3 3
0 0
-
3
0
-
3
0
-
3 3
0 0
-
3
0
-
3 3 3 3
1 0 0 1
-
3 3
0 0
-
-
3 3 3 3 3
0 0 0 0 0
-
2 3
8 0
-
-
-
3 3
0 0
30
3
0
-
-
-
-
-
3
0
-
-
-
3 3
0 0
-
-
-
3 3 3 3
1 0 0 1
-
-
3
0
-
-
3
0
-
-
-
-
-
-
30
Average
1. Electric: Residential:
2. Electric: Commercial/Small
Industrial:
3. Electric: Large
Commercial/Industrial:
4. Electric: Agricultural:
-
-
-
-
3
0
-
-
-
Source/Calculation: AB.12.1
Year: 2004
Final Report
733
159
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Manual Meter Reading Cycle - Gas
Days Between Regular Meter Reads
Question
1 2 3 4 5 6 7 8
1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
Average
5. Gas: Residential:
6. Gas: Commercial/Small
Industrial:
7. Gas: Large
Commercial/Industrial:
-
-
-
-
-
-
3
0
-
3 3
0 0
-
-
3
0
-
6
0
-
-
3
1
-
-
-
-
-
-
6
0
-
3
0
-
-
3 3 3
0 1 0
-
-
3 3
0 0
-
-
3
1
35
-
-
-
-
-
-
3
0
-
3 3
0 0
-
-
3
0
-
6
0
-
-
3
1
-
-
-
-
-
-
6
0
-
3
0
-
-
3 3 3
0 1 0
-
-
3 3
0 0
-
-
3
1
35
-
-
-
-
-
-
3
0
-
3 3
0 0
-
-
3
0
-
3
0
-
-
3
1
-
-
-
-
-
-
7
-
3
0
-
-
3 3 3
0 0 0
-
-
3
1
0
-
-
3
0
26
-
-
-
-
-
-
-
-
3 3
0 0
-
-
3
0
-
-
-
-
3
1
-
-
-
-
-
-
-
-
3
0
-
-
3
0
-
-
3
0
-
-
-
30
8. Gas: Agricultural:
-
-
-
Source/Calculation: AB.12.5
Year: 2004
Final Report
734
9011
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Hard to Access Meters
Gas Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
16.9%
0.0% <= 1.9%
1.9% <= 8.0%
8.0% <= 25.0%
25.0% <= 70.0%
Percent of Gas Meters
70.0%
7
0
.
0
%
60.0%
50.0%
40.0%
3
0
.
0
%
30.0%
1
5
.
1
%
20.0%
10.0%
0
.
0
%
0
.
0
%
0
.
0
%
3
1
4
3
8
0
.
8
%
3
.
0
%
5
.
0
%
6
.
9
%
2
0
.
0
%
2
0
.
0
%
8
2
2
3
4
.
0
%
4
0
.
0
%
8
.
0
%
0.0%
3
0
2
8
2
9
3
7
4
9
1
8
4
5
1
6
2
6
7
2
4
1
3
2
5
6
2
7
4
0
1
9
1
5
3
2
2
3
1
7
2
0
3
2
3
4
3
9
4
2
4
7
1
2
1
4
1
5
1
0
4
8
Utilities
Source/Calculation: AB.14.1
Year: 2004
Final Report
737
191
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Hard to Access Meters
Electric Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
7.70%
0.00% <= 0.33%
0.33% <= 3.00%
3.00% <= 8.53%
8.53% <= 39.00%
Percent of Electric Meters
40.00%
35.00%
30.00%
2
0
.
0
0
0
%
25.00%
2
5
.
0
0
0
%
3
0
.
0
0
0
%
3
9
.
0
0
0
%
20.00%
15.00%
10.00%
5.00%
0
.
0
0
1
%
0
.
0
0
2
%
0
.
0
0
5
%
0
.
0
4
0
%
0
.
1
8
0
%
0
.
2
0
0
%
0
.
4
5
0
%
0
.
6
0
4
%
1
.
0
0
0
%
3
1
4
0
6
3
8
2
7
1
6
2
3
3
0
1
1
.
5
0
0
%
3
.
0
0
0
%
3
.
0
0
0
%
4
8
1
7
5
.
0
0
0
%
5
.
5
0
0
%
6
.
0
0
0
%
8
.
0
0
0
%
8
.
2
6
0
%
4
1
2
5
8
.
8
0
0
%
1
1
.
5
0
0
%
0.00%
2
3
2
4
7
3
4
2
4
3
7
2
2
8
2
6
7
3
9
1
8
1
3
1
9
1
5
3
4
2
9
2
8
4
5
4
2
1
2
5
1
0
2
0
4
9
Utilities
Source/Calculation: AB.14.2
Year: 2004
Final Report
738
190
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Number of Remote Reading Devices Installed At The Premise Electric
But In a More Accessible Location (e.g. Curb)
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
1.18%
4.82% => 1.71%
1.71% => 0.38%
0.38% => 0.13%
0.13% => 0.00%
Devices per Meter
5.00%
4
.
8
2
%
4
.
2
9
%
4.00%
2
.
8
3
%
3.00%
2
.
1
1
%
2.00%
1.00%
0
.
5
2
%
0
.
5
0
%
2
8
2
0
.
3
9
%
0
.
3
7
%
1
7
3
4
0
.
2
4
%
0
.
2
3
%
2
5
6
0
.
1
0
%
0
.
0
4
%
0
.
0
1
%
0
.
0
0
%
1
9
3
1
2
3
0.00%
2
4
3
7
4
7
1
6
7
3
2
1
8
1
3
3
0
2
7
4
0
1
5
3
2
2
4
8
8
4
4
9
2
0
2
6
2
9
3
9
4
5
4
2
1
2
1
4
1
5
1
0
3
8
Source/Calculation: AB.15.1/AB.4.1
Final Report
740
Year: 2004
60109
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Number of Remote Reading Devices Installed At The Premise Gas
But In a More Accessible Location (e.g. Curb)
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
9.89%
0.03% <= 0.08%
0.08% <= 2.81%
2.81% <= 16.50%
16.50% <= 36.94%
Devices per Meter
40.00%
3
6
.
9
4
%
35.00%
30.00%
2
1
.
5
6
%
25.00%
1
4
.
8
2
%
20.00%
15.00%
10.00%
5.00%
0
.
0
3
%
0
.
0
7
%
0
.
0
8
%
4
9
2
9
3
1
0
.
5
6
%
5
.
0
5
%
0.00%
4
5
1
2
7
1
6
3
7
1
7
2
3
1
8
1
3
2
5
3
0
6
2
7
4
0
1
9
1
5
3
2
2
2
4
3
9
2
0
1
0
5
4
1
1
4
8
4
2
8
3
4
2
6
3
2
2
4
3
8
2
8
4
7
Source/Calculation: AB.15.2/AB.4.2
Final Report
741
Year: 2004
50019
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Percent of Meters Requiring Entry Into The Building
Electric
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
14.4%
0.0% <= 1.8%
1.8% <= 10.6%
10.6% <= 28.0%
28.0% <= 38.0%
Percent
40.0%
35.0%
30.0%
25.0%
20.0%
15.0%
10.0%
5.0%
0
.
0
%
0
.
0
%
0
.
3
%
0
.
5
%
4
3
8
4
1
4
0
1
.
3
%
1
.
5
%
2
7
2
8
2
.
0
%
3
.
0
%
6
.
3
%
6
.
7
%
8
.
8
%
1
0
.
6
%
1
5
.
0
%
1
6
.
2
%
2
0
.
0
%
2
8
.
0
%
2
8
.
0
%
3
1
1
7
3
0
.
0
%
3
0
.
0
%
3
0
.
0
%
2
2
2
6
2
3
3
1
.
7
%
3
8
.
0
%
2
3
.
0
%
0.0%
4
8
3
4
2
5
1
6
2
4
3
7
1
9
2
8
1
4
7
7
2
9
1
3
3
0
6
1
5
3
1
8
3
2
2
0
3
9
4
5
4
2
1
2
5
1
0
4
9
Source/Calculation: AB.16.1
Year: 2004
Final Report
743
60110
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Percent of Meters Requiring Entry Into The Building
Gas
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
27.9%
1.2% <= 15.3%
15.3% <= 25.0%
25.0% <= 37.4%
37.4% <= 79.0%
Percent
80.0%
7
9
.
0
%
70.0%
60.0%
50.0%
40.0%
3
0
.
0
%
30.0%
1
5
.
1
%
20.0%
10.0%
1
.
2
%
1
6
.
0
%
3
4
.
5
%
3
8
.
4
%
4
0
.
0
%
2
0
.
0
%
5
.
0
%
0.0%
2
9
4
5
1
8
3
1
8
2
2
1
6
3
7
2
6
7
2
4
2
3
1
3
2
5
3
0
6
2
7
4
0
1
9
1
5
3
2
4
8
4
3
8
2
8
4
9
3
2
3
4
3
9
4
2
4
7
1
2
1
4
1
5
1
0
2
0
1
7
Source/Calculation: AB.16.2
Year: 2004
Final Report
744
60358
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Percent of Customers Supplying a Method To Access Meters
For Meters With Access Issues
Percent
100.0%
90.0%
80.0%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
2
3
7
2
7
6
4
3
4
4
7
4
8
4
0
1
7
2
8
2
3
8
Key to Premise
2
2
4
1
3
2
7
3
0
Set Appointment
1
8
3
1
4
5
1
9
3
Lockbox
2
9
3
9
1
6
3
8
2
4
4
2
5
1
3
2
5
1
0
1
2
4
9
2
0
1
5
1
2
6
Other
Source/Calculation: AB.17.1
Year: 2004
Final Report
746
Calculation shown is for the first piece of the stacked bar only.
99111
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Percent of Customers Supplying a Method To Access Meters
(Cont.)
For Meters With Access Issues
Q: For meters with access issues, what percent of customers supply a method to access meters?
Keys at location
No access
No access on approx 2,100 meters
No Access provided
people at home, open during business hour
Plastic Card
Specific Access Instructions
Source/Calculation: AB.17.99
Year: 2004
Final Report
746.1
60359
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Average Number of Miles Per Route
Question
1 2 3 4 5 6 7 8
1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
Average
1. Average Miles Driven:
2. Average Miles Driven AMR/Van Drive-by Reading
Route:
-
4
0
-
-
-
1 1
5 0
-
-
5 6
0 7
-
-
3 1
0 2
-
-
4 3 3 4 7 2 2
0 1 4 5 0 4 0
-
3 3 3 2 5 1
3 0 6 1 0 5
-
0
-
-
-
-
-
-
-
1
0 8
5
-
-
-
-
-
-
3
4
-
1
2 1
5
1 5
0
-
-
1
5
0
0
0
-
-
-
1
0
-
-
-
2 4
-
-
1
2
0
-
-
8 6 8
-
1
6 8
3
-
1
1
3
0
2
-
-
4 8 7
1
0
-
-
-
-
2
0
-
4
5
-
4
2
4
32
1
5
0
-
-
-
-
1
0
8
-
-
-
74
-
-
-
5
-
8
-
3
-
7
3. Average Miles Walked:
Source/Calculation: AB.18.1
Year: 2004
Final Report
747
60112
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Van Drive-by "Final Bill" Routes Created
Question:
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Yes:
Total:
0.1
2. No:
0.9
Source/Calculation: AB.19.1
Year: 2004
Final Report
748
1000639
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Measuring Meter Reader Performance
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Do Not Measure:
Percent
11.8%
2. Reads per Day:
50.0%
3. Accuracy:
85.3%
4. Missed Reads/Route
Completion:
5. Customer Complaints:
85.3%
38.2%
99. Other:
38.2%
Source/Calculation: AB.20.1
Year: 2004
Final Report
749
7288
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Measuring Meter Reading Performance (Cont.)
Q: How do you measure meter reader performance?
Attendance, Safety, and Can't Reads
extra w ork (finals, specials, locks, meter maint)
KPI's (Customer Satisfaction, Safety, On time Meter Reads, Reduction in No Reads, Backlog, Errors, Cost per Read
reads per hour
Safety
Safety & accident prevention
Safety & Field Observations
Safety & Field observations
Safety incidents
SUCCESSFUL READ RATIO
Vehicle Safety, Estimate Rate, Personal Safety
Source/Calculation: AB.20.99
Year: 2004
Final Report
749.1
8216
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Incentives Offered to Meter Readers
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. No Special Incentives:
Percent
33.3%
2. Time Off After Completing
Route:
3. Aw ards For
Accuracy/Success Rate:
4. Pay Per Meter:
33.3%
21.2%
0.0%
5. Pay For Long Skip Reads:
0.0%
6. Pay For Inside Reads:
0.0%
7. Meter Reader Of The Year:
12.1%
8. Aw ard For Reducing
Estimates:
9. Safety:
3.0%
33.3%
99. Other:
48.5%
Source/Calculation: AB.21.1
Year: 2004
Final Report
750
166
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Incentives Offered to Meter Readers (Cont.)
Q: What incentives do you offer meter readers?
Attendance
Attendance points of excellence for no occasions of illness absence
CGI skip rate vs. route average
Financial rew ards for Diversions, Self Reconnects, Stopped Meters
Incentive compensation for collection notice delivery
incentive for above average access, accuracy
Individual & Group Aw ards
Majority of meter reading is outsourced
Monthly bonus based on the % of meters read
Pay for performance
Reporting Teft of Service
Results Incentive Aw ards (quarterly % of pay)
Safety, Energy Theft Bonus, CMR Incentivies, No Read Reduction and Customer Satisfaction, Attendance, Gift Aw ards To Celebrate Excellence
Short Term Incentive Program as specified in union contracts.
Source/Calculation: AB.21.99
Year: 2004
Final Report
750.1
8081
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Meter Reader Work Day
Percent of Day Spent on Each Activity
Percent
100.0%
80.0%
60.0%
40.0%
20.0%
0.0%
2
8
3
4
4
8
3
7
4
9
2
5
1
8
3
0
1
6
1
9
3
8
2
7
1
2
1
2
4
3
2
1
0
6
2
2
6
2
2
2
3
3
1
7
1
7
4
7
4
5
4
0
5
1
5
3
4
2
4
1
3
9
2
0
Reading
Breaks/Lunch
Uploading Read Information
Gather Keys For Access
Dow nloading Route/Read Schedule
Travel
Gathering Maps
Other
4
2
9
8
1
3
Source/Calculation: AB.22.4
Year: 2004
Final Report
751
Calculation shown is for the first piece of the stacked bar only.
1812
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Reads Performed on the Scheduled Meter Read Date
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
85.6%
100.0% => 99.0%
99.0% => 96.1%
96.1% => 79.5%
79.5% => 20.1%
Percent fo Reads
100.0%
90.0%
1
0
0
.
0
%
1
0
0
.
0
%
1
0
0
.
0
%
9
9
.
9
%
9
9
.
0
%
9
9
.
0
%
9
9
.
0
%
9
9
.
0
%
9
8
.
6
%
9
8
.
0
%
9
7
.
0
%
9
7
.
0
%
9
5
.
2
%
8
8
.
6
%
8
8
.
0
%
8
5
.
7
%
8
4
.
0
%
8
0
.
0
%
80.0%
7
8
.
0
%
7
5
.
0
%
7
0
.
0
%
70.0%
60.0%
5
9
.
0
%
4
5
.
0
%
50.0%
40.0%
2
0
.
1
%
30.0%
20.0%
10.0%
0.0%
6
1
2
2
7
4
0
4
2
9
3
4
1
3
3
7
2
8
3
1
8
3
0
7
4
5
1
6
4
9
4
1
3
8
2
2
2
6
1
7
2
5
3
2
2
0
1
0
5
1
4
7
4
2
3
9
2
4
4
8
2
3
1
5
1
9
1
8
2
3
Source/Calculation: AB.23.1
Year: 2004
Final Report
752
Calculation shown is for the first piece of the stacked bar only.
1000258
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Routing Software Vendor
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. None:
Percent
15.2%
2. In-House:
36.4%
3. Itron:
18.2%
4. D.B. Microw are - ARCS:
21.2%
5. ARMS:
0.0%
6. SAP:
3.0%
99. Other:
15.2%
Source/Calculation: AB.24.1
Year: 2004
Final Report
754
100599
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Routing Software Vendor (Cont.)
Q: Who is the vendor for your routing software?
2005 Evalutating Route Smart
Route Smart
Routemaster
We have an in-house rerouting softw are w hich is used to build and maintain AMR and manual routes.
Source/Calculation: AB.24.99
Year: 2004
Final Report
754.1
100602
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Meter Reading
Percent of Meter Reads Delayed
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
3%
0% <= 1%
1% <= 3%
3% <= 5%
5% <= 10%
Percent of Reads
10%
8%
6%
4%
2%
0%
4
8
4
1
6
2
7
7
1
9
3
1
3
4
1
3
2
4
2
2
3
0
3
2
2
Greater than 30 Days
1
6
2
3
2
6
1
7
3
7
4
1
4
5
Greater than 60 Days
4
0
1
5
3
8
3
8
4
9
2
5
3
9
2
8
4
2
4
7
1
2
5
1
0
2
0
2
9
Greater than 90 Days
Source/Calculation: AB.26.1
Year: 2004
Final Report
756
Calculation shown is for the first piece of the stacked bar only.
1000442
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Role of Meter Reading in Remote Data Acquisition
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Maintain Softw are (e.g.
Lodestar):
2. Investigate Billing Problems:
Percent
23%
46%
99. Other:
62%
Source/Calculation: AB.27.1
Year: 2004
Final Report
757
1000711
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Role of Meter Reading in Remote Data Acquisition
Q: What is the role of meter reading in remote data acquisition?
check read
Checking installation issues (phone line)
Data acquisition; data validation and integrity checks
Master station operators for system's remote read meters.
None
Read AMR meters by van & data pacs
Reading only
Source/Calculation: AB.27.99
Year: 2004
Final Report
757.1
1000658
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Gas Meters at the Curb
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Yes:
Percent
23.5%
2. No:
76.5%
Source/Calculation: AB.28.1
Year: 2004
Final Report
757.1
1000697
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Annual Meter Reads per Company Meter Reader
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
75,642
130,147 => 102,154
102,154 => 87,346
87,346 => 42,899
42,899 => 204
Reads per Company Reader
Reads per Reader
140,000
120,000
100,000
80,000
60,000
40,000
20,000
0
3
8
2
2
6
1
2
4
9
3
1
7
3
7
1
6
2
4
2
4
1
4
7
1
7
4
0
2
7
2
3
2
6
1
8
1
3
2
5
3
0
1
9
1
5
3
4
8
4
3
2
2
8
3
4
2
9
3
9
4
5
4
2
1
5
1
0
2
0
8
Total:
Electric Meter Read
Gas Meter Read
Water Meter Read
Other
Source/Calculation: AB.29.1/(G.4.1+G.4.2+G.4.3+G.4.4)
Year: 2004
Final Report
757.2
1000698
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Percent of Reads Performed within the Scheduled Meter Read
Window
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
91.2%
100.0% => 100.0%
100.0% => 99.0%
99.0% => 94.5%
94.5% => 9.9%
Percent fo Reads
100.0%
90.0%
1
0
0
.
0
%
1
0
0
.
0
%
1
0
0
.
0
%
1
0
0
.
0
%
1
0
0
.
0
%
1
0
0
.
0
%
1
0
0
.
0
%
1
0
0
.
0
%
9
9
.
9
%
9
9
.
8
%
9
9
.
6
%
9
9
.
0
%
9
9
.
0
%
9
8
.
9
%
9
7
.
4
%
9
7
.
2
%
9
6
.
3
%
9
5
.
0
%
9
4
.
0
%
8
8
.
6
%
8
5
.
0
%
80.0%
7
6
.
0
%
6
0
.
0
%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
4
9
4
6
2
7
3
8
4
2
1
2
1
0
3
4
2
2
2
4
2
9
1
3
1
3
1
1
6
2
3
2
3
7
7
4
1
4
7
1
7
8
2
5
3
0
4
0
1
9
1
5
1
8
4
8
2
8
3
2
2
6
3
9
4
5
5
2
0
3
Source/Calculation: AB.30.1
Final Report
757.3
Calculation
2004 shown is for the first piece of the stacked bar only.
Year:
1000699
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Days Spanned by Meter Reading Window
Mean
5
Days
30
3
0
25
20
15
1
0
10
7
5
3
1
1
1
2
9
2
7
7
3
3
3
3
3
3
1
7
4
0
2
5
1
3
1
2
1
6
4
4
4
4
4
2
3
2
4
1
0
5
5
5
5
5
6
3
8
3
7
3
9
4
2
6
6
4
7
2
4
0
1
4
9
2
2
4
1
3
1
2
8
2
0
5
4
5
3
4
2
6
3
2
8
4
8
3
1
5
1
9
3
0
1
8
Source/Calculation: AB.31.1
Year: 2004
Final Report
757.4
Calculation shown is for the first piece of the stacked bar only.
1000700
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Three Consecutive Missed Reads on an Account
Percent of Manual Reads Performed
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.73%
0.01% <= 0.02%
0.02% <= 0.07%
0.07% <= 0.11%
0.11% <= 10.71%
Percent of Manual Reads
12.00%
1
0
.
7
1
%
10.00%
8.00%
6.00%
3
.
7
2
%
4.00%
2.00%
0
.
0
1
%
0
.
0
1
%
0
.
0
2
%
0
.
0
2
%
0
.
0
2
%
0
.
0
2
%
0
.
0
2
%
0
.
0
2
%
0
.
0
3
%
0
.
0
5
%
0
.
0
6
%
0
.
0
7
%
0
.
0
8
%
0
.
0
8
%
0
.
1
0
%
0
.
1
0
%
0
.
1
1
%
0
.
1
7
%
0
.
3
0
%
0
.
4
2
%
2
9
2
2
4
9
4
7
7
2
3
3
7
2
4
1
3
3
8
6
4
1
7
1
6
1
2
3
1
4
1
4
2
2
1
0.00%
3
4
2
7
4
8
2
8
1
8
2
5
3
0
4
0
1
9
2
0
3
1
0
8
3
2
2
6
3
9
4
5
5
1
5
Source/Calculation: AB.30.1/(SUM{AB.4}/1000)
Year: 2004
Final Report
757.5
Calculation shown is for the first piece of the stacked bar only.
1000701
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Meter Read Types
Percent of Meter Reads
Percent of Meter Reads
100.0%
80.0%
60.0%
40.0%
20.0%
0.0%
3
9
3
4
2
6
3
0
5
1
2
2
2
1
9
1
7
3
7
7
1
6
2
6
2
Manual
4
9
2
3
4
3
8
2
8
2
5
Van Drive By
4
7
4
8
2
4
3
4
1
8
3
2
3
1
1
3
4
5
1
0
1
1
5
2
7
4
1
4
0
8
2
9
2
0
Remote
Source/Calculation: (SUM{AC.3}+SUM{AC.4}+SUM{AC.5})/(SUM{AC.3}+SUM{AC.4}+SUM{AC.5}+SUM{AF.11}+SUM{AF.12}+SUM{AF.13}+SUM{AH.18}+SUM{AH.19}+SUM{AH.
20})
Year: 2004
Final Report
757.6
Calculation shown is for the first piece of the stacked bar only.
1000713
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Meter Reading
Remote or Van Drive By Meter Reads
Percent of Meter Reads
Mean
46.1%
Percent of Meter Reads
100.0%
80.0%
60.0%
40.0%
20.0%
0.0%
8
4
0
4
1
2
7
1
5
1
1
0
4
5
1
3
3
1
3
2
1
8
3
4
2
4
4
8
4
7
2
5
2
8
Van Drive By
3
8
4
2
3
4
9
1
9
3
0
6
3
2
2
2
7
2
6
1
6
3
9
4
2
1
2
5
3
7
1
7
2
0
2
9
Remote
Source/Calculation: (SUM{AF.11}+SUM{AF.12}+SUM{AF.13})/(SUM{AC.3}+SUM{AC.4}+SUM{AC.5}+SUM{AF.11}+SUM{AF.12}+SUM{AF.13}+SUM{AH.18}+SUM{AH.19}+SUM{
AH.20})
Year: 2004
Final Report
757.7
Calculation shown is for the first piece of the stacked bar only.
1000714
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
2005 Customer Service Final Report - Meter Reading
Manual Meter Reading
(###) Report Viewer Record Number
Pg. 758.
Pg. 759.
Pg. 760.
Pg. 762.
Pg. 763.
Pg. 765.
Pg. 766.
Pg. 767.
Pg. 768.1.
Section Contents
(84) Manual Meter Reading Expense - Per Adjusted Customer
(85) Manual Meter Reading Expense - Per Customer
(86) Manual Meter Reading Expense - Per Manual Read
(87) Manual Meter Reading Methods - Electric Residential Customers
(88) Meter Reading Methods - Gas Residential Customers
(89) Electric Meter Types (Manual) (90) Meter Locations - Manually Read Gas Meters (91) Meter Locations - Manually Read Electric Meters (92) Standards Used Regarding the Location of the Meter - For Accessible by the Meter Reader (Ex: to the front or on the side of the house)
VI
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading
Manual Meter Reading Expense
Per Adjusted Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$5.91
$1.23 <= $3.95
$3.95 <= $5.79
$5.79 <= $7.54
$7.54 <= $12.03
Expense per Adj. Cust.
$14.00
$12.00
$10.00
$8.00
$6.00
$4.00
$2.00
$0.00
2
7
1
5
4
0
4
5
2
9
2
6
3
8
3
1
5
3
0
1
3
4
9
1
2
4
2
1
8
6
3
2
3
7
7
4
7
2
3
2
4
1
7
1
6
2
2
4
2
4
1
2
5
3
9
3
4
3
2
8
Direct Labor Expense
Telephone Service Charges
Technology
Other
Payroll Taxes
Contract Employee
Vehicles
Breakdow n Unavailable
Materials
Facilities
3rd Party Contractor
2
0
1
0
1
8
4
8
1
9
Source/Calculation: (B.5.2+B.5.1)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
758
Calculation shown is for the first piece of the stacked bar only.
50274
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading
Manual Meter Reading Expense
Per Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$6.57
$1.23 <= $4.72
$4.72 <= $6.00
$6.00 <= $8.41
$8.41 <= $14.53
Expense per Customer
$16.00
$14.00
$12.00
$10.00
$8.00
$6.00
$4.00
$2.00
$0.00
2
7
4
0
1
5
4
5
2
9
3
0
1
3
4
9
1
2
4
2
1
8
5
2
6
6
3
1
3
8
3
2
4
7
2
3
2
4
1
7
3
7
1
6
4
2
4
1
2
5
3
9
3
4
7
2
2
3
2
8
Direct Labor Expense
Telephone Service Charges
Technology
Other
Payroll Taxes
Contract Employee
Vehicles
Breakdow n Unavailable
Materials
Facilities
3rd Party Contractor
2
0
1
0
1
8
4
8
1
9
Source/Calculation: (B.5.2+B.5.1)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+SUM{A.6}+SUM{A.7}+SUM{A.8}+SUM{A.9})
Year: 2004
Final Report
759
Calculation shown is for the first piece of the stacked bar only.
50296
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading
Manual Meter Reading Expense
Per Manual Read
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.96
$0.31 <= $0.54
$0.54 <= $0.71
$0.71 <= $1.02
$1.02 <= $5.04
Expense per Read
$6.00
$
5
.
0
4
$5.00
$4.00
$
2
.
7
0
$3.00
$2.00
$1.00
$
0
.
3
1
$
0
.
3
7
$
0
.
4
0
$
0
.
4
0
$
0
.
4
1
$
0
.
4
7
3
8
3
0
1
2
4
9
4
2
6
$
0
.
4
8
$
0
.
5
2
$
0
.
5
4
$
0
.
5
9
$
0
.
6
2
$
0
.
6
2
$
0
.
6
3
$
0
.
6
5
$
0
.
7
0
$
0
.
7
1
$
0
.
7
2
$
0
.
7
7
$
0
.
8
1
$
0
.
8
2
3
7
2
9
2
3
1
6
3
1
1
7
2
2
7
4
2
5
2
4
2
4
5
3
9
$
0
.
8
4
$
0
.
8
5
2
6
3
4
$
0
.
9
4
$
0
.
9
9
1
8
3
2
$
1
.
0
9
$
1
.
1
9
$
1
.
2
8
$
1
.
2
9
4
7
4
1
$
1
.
5
0
$
1
.
5
4
1
5
4
0
$0.00
3
5
1
3
2
7
2
8
2
0
1
0
1
8
4
8
1
9
Utilities
Source/Calculation: (SUM{B.5})/SUM{AB.5}
Year: 2004
Final Report
760
50198
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading
Manual Meter Reading Methods
Electric Residential Customers
Percent of Meters
100%
80%
60%
40%
20%
0%
2
6
7
1
1
9
6
3
4
2
5
3
0
3
4
7
1
6
5
2
3
2
1
5
2
3
2
2
3
8
2
8
4
0
2
4
3
7
4
4
1
1
7
1
3
3
1
1
0
2
7
4
2
2
9
4
5
4
9
8
4
8
1
8
3
9
2
0
1
2
Utilities
Handheld Data Entry
Handheld Optical Probe
Customer Reported Reads
Other
Source/Calculation: AC.3.1/SUM{AC.3}
Year: 2004
Final Report
762
Calculation shown is for the first piece of the stacked bar only.
280
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading
Meter Reading Methods
Gas Residential Customers
Percent of Meters
100%
80%
60%
40%
20%
0%
4
9
7
3
9
4
2
2
6
3
1
3
8
4
5
3
1
2
5
2
2
1
5
1
6
3
7
1
0
1
8
2
0
2
1
3
4
7
4
8
8
2
3
2
8
4
2
9
2
4
3
4
3
2
1
7
4
0
1
1
9
2
5
2
7
3
0
6
4
1
Utilities
Handheld Data Entry
Handheld Optical Probe
Customer Reported Reads
Other
Source/Calculation: AC.4.1/SUM{AC.4}
Year: 2004
Final Report
763
Calculation shown is for the first piece of the stacked bar only.
283
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading
Electric Meter Types (Manual)
Percent of Meters
100%
80%
60%
40%
20%
0%
3
0
3
7
4
7
3
8
2
2
2
6
2
4
6
2
3
4
1
6
4
4
1
2
3
3
1
1
7
7
3
2
2
8
4
0
4
8
2
5
1
3
2
7
8
4
5
1
4
2
1
2
2
9
4
9
3
1
5
3
9
1
9
1
0
2
0
1
8
5
Utilities
Energy Usage Only Meters
Time-of-use Meters
Load Profile
Demand
Other
Source/Calculation: AC.6.1
Year: 2004
Final Report
765
Calculation shown is for the first piece of the stacked bar only.
184
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading
Meter Locations - Manually Read Gas Meters
Percent of Meters
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
3
8
4
9
4
2
3
9
1
2
4
5
2
6
2
2
1
6
1
8
3
7
3
1
1
0
7
2
9
3
2
4
8
8
3
2
1
7
2
4
3
4
4
1
2
8
4
2
0
2
3
1
3
1
9
2
5
1
5
3
0
1
6
2
7
4
7
4
0
5
Utilities
Outdoors
Indoors
Source/Calculation: AC.7.2
Year: 2004
Final Report
766
Calculation shown is for the first piece of the stacked bar only.
172
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading
Meter Locations - Manually Read Electric Meters
Percent of Meters
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
7
4
3
0
6
3
8
3
4
3
2
2
5
1
6
2
4
4
1
3
7
1
9
4
0
2
6
4
8
1
7
1
1
0
2
3
2
2
3
1
4
7
8
4
9
2
3
2
9
1
5
3
9
4
2
2
7
1
2
1
3
5
1
8
2
0
2
8
4
5
Utilities
Outdoors
Indoors
Source/Calculation: AC.8.2
Year: 2004
Final Report
767
Calculation shown is for the first piece of the stacked bar only.
171
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading
Standards Used Regarding the Location of the Meter
For Accessible by the Meter Reader (Ex: to the front or on the side of the house)
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Yes:
Percent
52%
2. No:
48%
Source/Calculation: AC.10.1
Year: 2004
Final Report
768.1
Calculation shown is for the first piece of the stacked bar only.
1000702
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
2005 Customer Service Final Report - Meter Reading
Manual Meter Reading Contracting
(###) Report Viewer Record Number
Pg. 769.
Pg. 769.1.
Pg. 770.
Pg. 771.
Pg. 773.
Pg. 774.
Pg. 774.1.
Pg. 775.
Section Contents
(94) Meter Reading Contract Management (95) Meter Reading Contract Management (Cont.) (96) Manual Meter Reading Contracting Expense per Read - Electric Meters
(97) Manual Meter Reading Contracting Expense per Read - Gas Meters
(98) Reasons For Bringing Contract Meter Reading Back In-House (99) Use of Alternative Meter Reading Staff (100) Use of Alternative Meter Reading Staff (Cont.) (101) Percent of Manually Read Meters Read By Company vs. Contractor Personnel -
VII
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading Contracting
Meter Reading Contract Management
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. No Contracting:
Percent
48.5%
2. Turn-key Contract:
9.1%
3. Time And Materials:
6.1%
4. Individual Readers:
9.1%
5. Cost per Read:
36.4%
99. Other:
6.1%
Source/Calculation: AD.2.1
Year: 2004
Final Report
769
2883
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading Contracting
Meter Reading Contract Management (Cont.)
Q: What type of contract management are you using in Meter Reading?
Admin fee for managing associated applications, meter reading schedules...
cost per route
Source/Calculation: AD.2.99
Year: 2004
Final Report
769.1
8185
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading Contracting
Manual Meter Reading Contracting Expense per Read
Electric Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.88
$0.53 <= $0.62
$0.62 <= $0.87
$0.87 <= $1.10
$1.10 <= $1.28
Expense per Read
$1.40
$1.20
$
1
.
0
2
$
1
.
1
3
$
1
.
2
8
$1.00
$0.80
$0.60
$
0
.
5
3
$
0
.
5
8
$
0
.
7
2
$0.40
$0.20
$0.00
1
6
1
7
2
6
1
3
2
4
1
2
7
8
4
8
2
2
3
1
5
3
1
4
0
2
4
6
3
0
2
5
1
8
2
3
4
1
9
4
5
2
0
3
7
1
0
5
1
1
2
7
4
2
3
8
3
9
2
9
3
4
3
2
4
9
2
8
4
7
Source/Calculation: AD.3.1
Year: 2004
Final Report
770
1744
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading Contracting
Manual Meter Reading Contracting Expense per Read
Gas Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.60
$0.41 <= $0.53
$0.53 <= $0.66
$0.66 <= $0.69
$0.69 <= $0.72
Expense per Read
$0.80
$
0
.
6
6
$0.70
$
0
.
7
2
$0.60
$0.50
$
0
.
4
1
$0.40
$0.30
$0.20
$0.10
$0.00
2
9
4
5
2
6
2
7
3
1
4
8
2
2
2
3
1
5
1
7
4
0
7
6
3
0
2
5
1
3
1
8
2
3
4
1
9
4
2
2
0
3
7
1
0
5
4
1
1
8
4
7
2
8
3
9
1
6
3
4
3
2
4
9
2
4
3
8
1
2
Source/Calculation: AD.3.2
Year: 2004
Final Report
771
7420
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading Contracting
Reasons For Bringing Contract Meter Reading Back In-House
Q: If you brought contract meter reading back in-house, what were your reasons?
Common w ork territory betw een tw o sister utilities
Source/Calculation: AD.4.1
Year: 2004
Final Report
773
6092
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading Contracting
Use of Alternative Meter Reading Staff
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Temporary Employees For
Peaks:
2. Seasonal Readers:
Percent
50.0%
37.5%
99. Other:
37.5%
Source/Calculation: AD.5.1
Year: 2004
Final Report
774
60116
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading Contracting
Use of Alternative Meter Reading Staff (Cont.)
Q: Do you use the following?
Limited Term
Several temps hold full time positions
Temporary employees for long term absence
Source/Calculation: AD.5.99
Year: 2004
Final Report
774.1
60361
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Manual Meter Reading Contracting
Percent of Manually Read Meters Read By Company vs.
Contractor Personnel
Percent
100.0%
90.0%
80.0%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
7
2
5
3
2
6
4
9
4
7
3
4
3
1
1
2
2
1
9
4
8
4
0
1
8
3
8
4
5
2
4
4
2
Company Read Meters
3
9
2
2
6
1
6
2
8
3
7
1
7
4
1
4
1
3
2
9
2
7
8
3
0
1
5
1
2
2
0
1
0
2
3
5
3
Contractor Read Meters
Source/Calculation: AD.6.1
Year: 2004
Final Report
775
Calculation shown is for the first piece of the stacked bar only.
100709
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
2005 Customer Service Final Report - Meter Reading
Focus Area: AMR Planning
(###) Report Viewer Record Number
Pg. 776.
Pg. 776.1.
Pg. 777.
Pg. 778.
Pg. 778.1.
Section Contents
(103) Considerations Around Implementing AMR (104) Considerations Around Implementing AMR (Cont.) (105) Plan To Include AMR Capital Investment In Rates (106) Changes In AMR Deployment Planned for The Future - Residential/Small Commercial
(107) Changes In AMR Deployment Planned for The Future (Cont.) - Residential/Small Commercial
VIII
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: AMR Planning
Considerations Around Implementing AMR
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Planning:
Percent
50.0%
2. Testing:
0.0%
3. Implementation in Process:
25.0%
99. Other:
25.0%
Source/Calculation: AE.2.1
Year: 2004
Final Report
776
60118
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: AMR Planning
Considerations Around Implementing AMR (Cont.)
Q: If you have not previously implemented AMR, are you currently considering any of the following?
AMR implementation complete
Currently in planning and testing of statew ide Adv'd Meter Infrastructure (AMI) Initative
Implemented AMR for almost all residential customers.
Possible Pilot Project
Residential pilot
Source/Calculation: AE.2.99
Year: 2004
Final Report
776.1
60366
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: AMR Planning
Plan To Include AMR Capital Investment In Rates
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Yes:
Percent
26.3%
2. No:
21.1%
3. Don't know :
52.6%
4. Plan to Petition:
0.0%
Source/Calculation: AE.3.1
Year: 2004
Final Report
777
60119
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: AMR Planning
Changes In AMR Deployment Planned for The Future
Residential/Small Commercial
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. None:
Percent
8.3%
2. Generally Expand System:
50.0%
3. Add Time of Use Meters:
29.2%
4. Add Demand Meters:
33.3%
5. Providing customer ability to
view history via w ebsite:
6. C&I transition to Cellnet to
develop load profiling and usage
management:
7. Meter maintenance and
tracking:
8. Limited usage on selected
accounts:
99. Other:
16.7%
8.3%
4.2%
4.2%
20.8%
Source/Calculation: AE.4.1
Year: 2004
Final Report
778
60127
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: AMR Planning
Changes In AMR Deployment Planned for The Future (Cont.)
Residential/Small Commercial
Q: What changes in your AMR deployment for do you plan for the future?
Integration w ith other systems: Outage Management, Asset Management
Involved in statew ide Advanced Meter Infrastructure Business Case and promoting AMR interval data for entire service area that w ill allow TOU &/or Peak pricing.
More effective use of data
scope not know n at this time.
We are in planning phase
Source/Calculation: AE.4.99
Year: 2004
Final Report
778.1
1000657
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
2005 Customer Service Final Report - Meter Reading
Driving: AMR Van Drive-by
(###) Report Viewer Record Number
Pg. 779.
Pg. 780.
Pg. 781.
Pg. 782.
Pg. 782.1.
Pg. 783.
Pg. 786.
Pg. 787.
Pg. 787.1.
Pg. 788.
Pg. 788.
Pg. 789.
Pg. 790.
Pg. 790.1.
Pg. 791.
Pg. 792.
Pg. 793.
Section Contents
(109) Van Drive-by Expense - Per Adjusted Customers
(110) Van Drive-by Expense - Per Customer
(111) Van Drive-by Expense - Per Van Drive By Read
(112) Van Drive-by Expenditure - Per Adjusted Customer
(113) Van Drive-by Expenditure - Per Van Drive-by Reads
(114) Capital Expenditures for Converting Meters for Drive-By Reading - 2004 Capital Expenditures per Converted Meter
(115) Capital Expenditures for Converting Meters for Drive-By Reading (Last 3 Years) - Per Converted Meter
(116) Total Estimated Expense of Conversion for 2004YE - Cost per Converted Meter
(117) Total Estimated Expense of Conversion for All 3 Years - 3-Year Cost per Converted Meter
(118) Method Used to Handle Demand or Interval Reading Data (119) Method Used to Handle Demand or Interval Reading Data (120) Method Used to Handle Missed Reads and Errors Resulting From the Drive-By Readings (121) Vendor for Van Drive-by Technology (122) Vendor for Van Drive-by Technology (Cont.) (123) Latest Version of Van Drive-by (124) Justification for Van Drive-by Expense (125) Benefits Found From Van Drive-by -
IX
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Van Drive-by Expense
Per Adjusted Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.43
$0.02 <= $0.19
$0.19 <= $0.36
$0.36 <= $0.55
$0.55 <= $1.17
Expense per Adj. Cust.
$1.20
$1.00
$0.80
$0.60
$0.40
$0.20
$0.00
3
8
4
1
3
1
2
6
2
7
3
2
2
4
1
3
5
1
5
4
5
7
2
3
1
8
2
5
3
0
6
4
0
1
9
3
2
2
2
4
8
4
1
7
2
8
4
9
3
4
1
6
2
9
3
9
4
2
4
7
1
2
1
1
0
3
7
2
0
8
Utilities
Labor Expense
Telephone Service Charges
Vehicles
Other
Payroll Taxes
Contract Employee
Technology
Breakdow n Unavailable
Materials
Facilities
3rd Party Contractor
Source/Calculation: (B.6.1+B.6.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
779
Calculation shown is for the first piece of the stacked bar only.
50202
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Van Drive-by Expense
Per Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.50
$0.03 <= $0.27
$0.27 <= $0.40
$0.40 <= $0.67
$0.67 <= $1.24
Expense per Customers
$1.40
$1.20
$1.00
$0.80
$0.60
$0.40
$0.20
$0.00
4
1
3
8
3
1
2
7
3
2
2
4
2
6
1
3
5
4
5
1
5
7
2
3
1
8
2
5
3
0
6
4
0
1
9
3
2
2
2
4
8
4
1
7
2
8
4
9
3
4
1
6
2
9
3
9
4
2
4
7
1
2
1
1
0
3
7
2
0
8
Utilities
Labor Expense
Contract Employee
Technology
Breakdow n Unavailable
Payroll Taxes
Facilities
3rd Party Contractor
Telephone Service Charges
Materials
Vehicles
Other
Source/Calculation: (B.6.1+B.6.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+SUM{A.6}+SUM{A.7}+SUM{A.8}+SUM{A.9})
Year: 2004
Final Report
780
Calculation shown is for the first piece of the stacked bar only.
50359
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Van Drive-by Expense
Per Van Drive By Read
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.50
$0.02 <= $0.07
$0.07 <= $0.11
$0.11 <= $0.61
$0.61 <= $2.04
Expense per Read
$2.50
$2.00
$1.50
$1.00
$0.50
$0.00
3
1
1
3
1
5
3
2
4
5
2
4
3
8
2
7
2
6
2
3
1
8
2
5
3
0
6
4
0
1
9
3
2
2
2
4
8
8
1
7
4
4
7
2
0
3
7
1
0
5
4
1
7
1
2
4
9
4
2
3
9
2
9
1
6
3
4
2
8
1
Utilities
Labor Expense
Materials
Facilities
Other
Payroll Taxes
Telephone Service Charges
Vehicles
Breakdow n Unavailable
Contract Employee
3rd Party Contractor
Technology
Source/Calculation: (B.6.1+B.6.2)/(AF.11.1+AF.12.1+AF.13.1)
Year: 2004
Final Report
781
50277
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Van Drive-by Expenditure
Per Adjusted Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.43
$0.02 <= $0.19
$0.19 <= $0.36
$0.36 <= $0.55
$0.55 <= $1.17
Expense per Adj. Customer
$1.20
$1.00
$0.80
$0.60
$0.40
$0.20
$0.00
3
8
4
1
3
1
2
6
2
7
3
2
2
4
1
3
5
1
5
4
5
7
2
3
1
8
2
5
3
0
6
4
0
1
9
3
2
2
2
4
8
4
1
7
2
8
4
9
3
4
1
6
2
9
3
9
4
2
4
7
1
2
1
1
0
3
7
2
0
8
Utilities
O&M Expense
Capital
Source/Calculation: SUM{B.6}/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
782
1000255
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Van Drive-by Expenditure
Per Van Drive-by Reads
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.50
$0.02 <= $0.07
$0.07 <= $0.11
$0.11 <= $0.61
$0.61 <= $2.04
Expense per Read
$2.50
$2.00
$1.50
$1.00
$0.50
$0.00
3
1
1
3
1
5
3
2
4
5
2
4
3
8
2
7
2
6
2
3
1
8
2
5
3
0
6
4
0
1
9
3
2
2
2
4
8
8
1
7
4
4
7
2
0
3
7
1
0
5
4
1
7
1
2
4
9
4
2
3
9
2
9
1
6
3
4
2
8
1
Utilities
Electric
Gas
Water
Source/Calculation: (SUM{B.6}+C.2.4)/(AF.11.1+AF.12.1+AF.13.1)*(AF.11.1)/(AF.11.1+AF.12.1+AF.13.1)
Year: 2004
Final Report
782.1
Calculation shown is for the first piece of the stacked bar only.
1000712
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Capital Expenditures for Converting Meters for Drive-By Reading
2004 Capital Expenditures per Converted Meter
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$141.81
$0.52 <= $4.31
$4.31 <= $11.58
$11.58 <= $210.88
$210.88 <= $481.74
Capital per Meter
$500.00
$
4
8
1
.
7
4
$450.00
$400.00
$350.00
$300.00
$
2
1
0
.
8
8
$250.00
$200.00
$150.00
$100.00
$50.00
$
0
.
5
2
$
4
.
3
1
2
8
4
5
$
1
1
.
5
8
$0.00
4
8
4
1
3
2
6
3
1
2
2
2
3
1
5
1
9
1
7
2
7
7
3
0
2
5
1
3
1
8
2
3
4
4
0
2
9
3
7
1
0
5
1
1
2
4
7
8
3
9
2
0
1
6
3
4
2
6
4
9
2
4
3
8
4
2
Source/Calculation: AF.2.1/(AF.3.1*(SUM{AB.4}+SUM{AH.13}+SUM{AH.14}+SUM{AH.15}))
Year: 2004
Final Report
783
100738
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Capital Expenditures for Converting Meters for Drive-By Reading
(Last 3 Years)
Per Converted Meter
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$66.73
$0.67 <= $8.44
$8.44 <= $38.24
$38.24 <= $94.93
$94.93 <= $210.88
Capital per Meter
$250.00
$200.00
$150.00
$100.00
$50.00
$0.00
2
8
4
5
4
8
3
2
3
8
4
1
6
2
2
2
3
1
5
1
9
3
1
2
7
7
3
0
2004 Capital
2
5
1
3
1
8
2
3
2003 Capital
4
4
0
2
9
3
7
1
0
5
1
1
2
4
7
8
3
9
1
7
1
6
3
4
2
6
4
9
2
4
2
0
4
2
2002 Capital
Source/Calculation: AF.2.1/(SUM{AF.3}*(SUM{AB.4}+SUM{AH.13}+SUM{AH.14}+SUM{AH.15}))
Final Report
786
Year: 2004
1000216
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Total Estimated Expense of Conversion for 2004YE
Cost per Converted Meter
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$69.81
$0.15 <= $3.27
$3.27 <= $34.11
$34.11 <= $100.64
$100.64 <= $210.88
Expense per Meter
$250.00
$
2
1
0
.
8
8
$200.00
$150.00
$100.00
$
6
3
.
9
0
$50.00
$
0
.
1
5
$
4
.
3
1
$0.00
2
8
4
5
4
8
4
1
6
8
2
2
2
3
1
5
1
9
3
1
2
7
3
8
3
0
2
5
1
3
1
8
2
3
4
4
0
2
9
3
7
1
0
5
1
1
2
4
7
1
7
3
9
7
1
6
3
4
2
6
3
2
4
9
2
4
2
0
4
2
Source/Calculation: AF.4.1/(AF.3.1*(SUM{AB.4}+SUM{AH.13}+SUM{AH.14}+SUM{AH.15}))
Year: 2004
Final Report
787
1000710
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Total Estimated Expense of Conversion for All 3 Years
3-Year Cost per Converted Meter
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$95.22
$0.06 <= $4.31
$4.31 <= $62.65
$62.65 <= $198.22
$198.22 <= $210.88
Expense per Meter
$250.00
$
1
9
8
.
2
2
$200.00
$
2
1
0
.
8
8
$150.00
$100.00
$
6
2
.
6
5
$50.00
$
0
.
0
6
$
4
.
3
1
$0.00
2
8
4
5
4
8
3
8
4
1
6
3
1
2
2
2
3
1
5
1
9
1
7
2
7
7
3
0
2
5
1
3
1
8
2
3
4
4
0
2
9
3
7
1
0
5
1
1
2
4
7
8
3
9
2
0
1
6
3
4
2
6
3
2
4
9
2
4
4
2
Source/Calculation: SUM{AF.4}/(SUM{AF.3}*(SUM{AB.4}+SUM{AH.13}+SUM{AH.14}+SUM{AH.15}))
Year: 2004
Final Report
787.1
100741
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Method Used to Handle Demand or Interval Reading Data
Q: How do you handle demand or interval reading data?
continue to read manually
Handled through manual meter reading, not drive-by
include AMR for demand in rural areas.
lager commercial customers are on MV90 and interval data is read via this method. Demand meters are read in the field and are reset remotely in most cases.
Mainly through remote interrogation via telephone modems and limited cellphone utilisation
Manually read demand meters, probe optical port for IRD or read through phone lines.
Most read manually or optically probed. Have 1900 drive by AMR demand meters.
None. Only residential energy usage accounts.
Through MV90 System
Through our fixed netw ork
Using MV90 and TMS
Source/Calculation: AF.5.1
Year: 2004
Final Report
788
1000722
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Method Used to Handle Demand or Interval Reading Data
Q: How do you handle demand or interval reading data?
continue to read manually
Handled through manual meter reading, not drive-by
include AMR for demand in rural areas.
lager commercial customers are on MV90 and interval data is read via this method. Demand meters are read in the field and are reset remotely in most cases.
Mainly through remote interrogation via telephone modems and limited cellphone utilisation
Manually read demand meters, probe optical port for IRD or read through phone lines.
Most read manually or optically probed. Have 1900 drive by AMR demand meters.
None. Only residential energy usage accounts.
Through MV90 System
Through our fixed netw ork
Using MV90 and TMS
Source/Calculation: AF.5.1
Year: 2004
Final Report
788
100742
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Method Used to Handle Missed Reads and Errors Resulting From
the Drive-By Readings
Q: How do you handle missed reads and errors resulting from the drive-by readings?
After 2 missed reads a field investigation order is system generated. If an error is detected by the billing audit, a field investigation can also be manually generated
check reads upon customer or bookkeeping request
Don't do drive by reads.
Estimate the sutomer or re-reads
Field check meters
Manually read meters (van driver) for the relatively few missed reads
Missed reads are picked up manually. Errors are investigated.
No errors/tw o attempts
Send serviceperson
The Drive-by readings are currently being used for prepaid pilot to determine meter tampering
Very low volume - Communicate No Reads to Vendor.
Source/Calculation: AF.6.1
Year: 2004
Final Report
789
100743
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Vendor for Van Drive-by Technology
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Itron:
Percent
75.0%
2. DCSI:
0.0%
3. Schlumberger-Sema:
16.7%
4. Hunt:
0.0%
99. Other:
25.0%
Source/Calculation: AF.7.1
Year: 2004
Final Report
790
60121
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Vendor for Van Drive-by Technology (Cont.)
Q: Who is your AMR vendor for van drive-by?
Cell Net
Cellnet technology
InfoPOD = Actaris
Source/Calculation: AF.7.99
Year: 2004
Final Report
790.1
60367
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Latest Version of Van Drive-by
Mean
1.3
Age
5.0
5
.
0
4
.
0
4.0
3
.
0
3.0
2.0
1
.
0
1.0
0
.
0
0
.
0
0
.
0
0
.
0
0
.
0
0
.
0
2
7
2
8
1
0
4
1
4
5
3
2
0.0
1
3
3
8
2
4
3
1
1
8
2
6
3
4
1
6
2
9
3
9
4
2
4
7
1
2
1
5
3
7
2
0
4
9
2
3
7
2
5
3
0
6
4
0
1
9
1
5
3
2
2
2
4
8
8
1
7
4
Source/Calculation: 2004-AF.8.1
Year: 2004
Final Report
791
Only Participants with All the Data are Shown
60122
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Justification for Van Drive-by Expense
Q: How was AMR cost justified for van drive-by?
AMR Drive-by w as justified as an operational cost savings to Meter Reading by selecting a high-cost to read area (due to high driving distance and the meters w ith
the routes.
Efficiency and cost effectiveness
Its a part of the entire AMR business case.
Low er "cost per read" + less personnel
Not sure
Reduction in O&M cost for meter reading and back-office cost.
reduction in o&m expense
Reduction Meter Reading w orkforce
Reduction of revenue losses
Reduction or w orkforce.
Small Scale Implementation
Workfoce reduction/expense reduction
Source/Calculation: AF.9.1
Year: 2004
Final Report
792
60124
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Driving: AMR Van Drive-by
Benefits Found From Van Drive-by
Q: What benefits have been found from use of AMR for van drive-by?
Able to read properties in far remote areas w here the fixed netw ork can not reach.
accuracy, safety, customer, meter tampering
Better safety, few er estimates, less customer calls, better accuracy.
Cost To Read, Reduction in Accidents, High Customer Satisfaction
Customer convenience/safety access
Higher reading effectiveness + no errors
Improved access, accuracy, reduced rew ork, call volume.
Less manual reads
Reduced Meter Reading Operations costs by reducing 11 manual read routes to tw o drive-by routes. Also reduced the number of field visits for verified reads
Reduction in O&M cost and increase in customer satisfaction.
safety, hard to read, school rush
Still in pilot. Final results not yet available
Source/Calculation: AF.10.1
Year: 2004
Final Report
793
60125
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
2005 Customer Service Final Report - Meter Reading
Check Reads/Special Reads/Pick-up Reads
(###) Report Viewer Record Number
Pg. 794.
Pg. 794.1.
Pg. 795.
Pg. 796.
Pg. 797.
Pg. 799.
Pg. 799.1.
Pg. 800.
Pg. 800.1.
Section Contents
(127) Check/Pick-Up Read Expense - Per Adjusted Customers
(128) Check/Pick-up Read Expense - Per Check/Pick-up Read
(129) Check/Pick-Up Read Expense - Per Customer
(130) Electric Check, Pick-up or Special Reads Performed - As a Percent of Manual Meter Reads
(131) Gas Check, Pick-up or Special Reads Performed - Per 1,000 Manual Meter Reads
(132) Method for Performing Special, Pick-up and Check Reads (133) Method for Performing Special, Pick-up and Check Reads (Cont.) (134) Decision Criteria Parameter(s) That Cause a Check Read To Be Performed (135) Decision Criteria Parameter(s) That Cause a Check Read To Be Performed -
X
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Check Reads/Special Reads/Pick-up Reads
Check/Pick-Up Read Expense
Per Adjusted Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.42
$0.02 <= $0.12
$0.12 <= $0.28
$0.28 <= $0.47
$0.47 <= $1.93
Expense per Adj. Cust.
$2.00
$1.80
$1.60
$1.40
$1.20
$1.00
$0.80
$0.60
$0.40
$0.20
$0.00
2
7
2
9
2
2
2
4
7
3
2
1
5
4
9
5
2
4
3
7
4
1
1
2
3
8
4
5
3
1
6
1
7
4
2
4
8
4
2
3
1
8
1
3
2
5
3
0
6
3
1
1
9
2
8
8
7
2
6
3
4
3
9
1
1
0
2
0
4
0
Utilities
Labor Expense
Telephone Service Charges
Facilities
Other
Payroll Taxes
Contract Employee
Technology
Breakdow n Unavailable
Materials
Vehicles
3rd Party Contractor
Source/Calculation: (B.8.1+B.8.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
794
Calculation shown is for the first piece of the stacked bar only.
50200
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Check Reads/Special Reads/Pick-up Reads
Check/Pick-up Read Expense
Per Check/Pick-up Read
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$21.39
$2.57 <= $7.30
$7.30 <= $15.49
$15.49 <= $21.20
$21.20 <= $67.82
Expense per Adj. Cust.
$70.00
$
5
3
.
7
8
$60.00
$
6
2
.
4
4
$
6
7
.
8
2
4
5
1
6
$50.00
$40.00
$30.00
$20.00
$10.00
$
2
.
5
7
$
3
.
3
4
$
4
.
0
3
$
4
.
7
0
4
7
4
1
2
9
2
$
8
.
1
7
$
8
.
7
0
2
4
3
2
$
1
2
.
8
2
$
1
5
.
2
2
$
1
5
.
7
6
1
5
3
7
$
1
9
.
3
6
$
2
0
.
1
8
$
2
0
.
7
6
3
3
8
$
2
2
.
5
2
$0.00
4
9
1
2
2
7
1
7
8
4
2
3
1
8
1
3
2
5
3
0
6
4
0
1
9
3
1
4
8
2
8
7
2
6
3
4
3
9
4
2
1
5
1
0
2
0
2
2
Utilities
Source/Calculation: SUM{B.8}/SUM{AG.2}
Year: 2004
Final Report
794.1
50201
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Check Reads/Special Reads/Pick-up Reads
Check/Pick-Up Read Expense
Per Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.46
$0.02 <= $0.13
$0.13 <= $0.31
$0.31 <= $0.59
$0.59 <= $1.93
Expense per Customer
$2.00
$1.80
$1.60
$1.40
$1.20
$1.00
$0.80
$0.60
$0.40
$0.20
$0.00
2
7
2
9
2
4
7
3
2
4
9
2
2
1
5
2
4
4
1
5
3
7
1
2
4
5
3
3
8
1
6
1
7
4
2
4
8
4
2
3
1
8
1
3
2
5
3
0
6
3
1
1
9
2
8
8
7
2
6
3
4
3
9
1
1
0
2
0
4
0
Utilities
Labor Expense
Telephone Service Charges
Facilities
Other
Payroll Taxes
Contract Employee
Technology
Breakdow n Unavailable
Materials
Vehicles
3rd Party Contractor
Source/Calculation: (B.8.1+B.8.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+SUM{A.6}+SUM{A.7}+SUM{A.8}+SUM{A.9})
Year: 2004
Final Report
795
Calculation shown is for the first piece of the stacked bar only.
50360
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Check Reads/Special Reads/Pick-up Reads
Electric Check, Pick-up or Special Reads Performed
As a Percent of Manual Meter Reads
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.6%
0.1% <= 0.1%
0.1% <= 0.2%
0.2% <= 0.9%
0.9% <= 2.9%
Percent
3.0%
2
.
5
5
%
2
.
8
6
%
2.5%
2.0%
1.5%
1.0%
0.5%
0
.
0
6
%
0
.
0
9
%
0
.
1
0
%
0
.
1
1
%
0
.
1
2
%
0
.
1
2
%
0
.
1
3
%
7
3
4
4
2
3
7
6
0
.
1
7
%
0
.
2
1
%
0
.
2
3
%
0
.
2
4
%
3
8
1
7
3
3
2
0
.
3
4
%
0
.
4
0
%
0
.
4
7
%
0
.
7
1
%
0
.
8
7
%
0
.
9
1
%
1
.
0
7
%
1
.
3
4
%
0.0%
2
5
2
4
2
7
4
8
1
9
4
7
1
0
1
5
4
1
4
0
1
3
2
9
2
3
1
8
3
0
2
2
8
4
9
3
1
1
6
2
0
3
9
4
5
4
2
1
2
1
5
2
6
Source/Calculation: AG.2.1/AB.5.1
Year: 2004
Final Report
796
60128
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Check Reads/Special Reads/Pick-up Reads
Gas Check, Pick-up or Special Reads Performed
Per 1,000 Manual Meter Reads
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
3.5
0.9 <= 1.8
1.8 <= 2.4
2.4 <= 3.2
3.2 <= 11.0
Check Reads per Manual Read
12.0
1
1
.
0
1
10.0
8
.
5
3
8.0
6.0
4.0
2.0
0
.
9
4
1
.
6
7
1
.
7
9
1
.
8
4
1
2
3
7
3
8
1
.
9
7
2
.
3
2
2
.
5
2
2
.
5
4
7
4
5
2
.
9
1
3
.
9
0
0.0
4
9
2
9
3
3
9
1
5
1
8
1
0
1
7
4
2
3
1
3
2
5
3
0
6
2
7
4
0
1
9
2
2
2
3
1
8
2
8
2
4
3
2
2
6
3
4
1
6
4
2
4
7
1
4
1
5
2
0
4
8
Source/Calculation: AG.2.2/(AB.5.2/1000)
Year: 2004
Final Report
797
50024
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Check Reads/Special Reads/Pick-up Reads
Method for Performing Special, Pick-up and Check Reads
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Part of FSR w ork:
Percent
61.8%
2. Part of Meter Reading:
70.6%
3. Fitted in w ith Other
Assignments During the Day:
4. Special routes collecting these
together:
99. Other:
38.2%
26.5%
5.9%
Source/Calculation: AG.3.1
Year: 2004
Final Report
799
60130
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Check Reads/Special Reads/Pick-up Reads
Method for Performing Special, Pick-up and Check Reads (Cont.)
Q: How do you perform check, pick-up and special reads?
Customer initiated appointments
With our turn off and turn on Techs
Source/Calculation: AG.3.99
Year: 2004
Final Report
799.1
1000656
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Check Reads/Special Reads/Pick-up Reads
Decision Criteria Parameter(s) That Cause a Check Read To Be
Performed
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. High Bill Complaint - Usage:
Percent
94.1%
2. No Consumption:
76.5%
3. Customer Request:
91.2%
4. Negative Reading:
70.6%
5. Failed High-Low Check:
79.4%
6. No Current Reading:
76.5%
99. Other:
14.7%
Source/Calculation: AG.4.1
Year: 2004
Final Report
800
1000058
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Check Reads/Special Reads/Pick-up Reads
Decision Criteria Parameter(s) That Cause a Check Read To Be
Performed
Q: What are the decision criteria (parameters) that cause a check read to be performed?
Check if reading is out of the ordinary and employee is w ithin the first 3 months of employment
Chronic access issues
Chronic access issues
More than 4 months no reads - customer bill meaasge to schedule appointment
verify meter number
Source/Calculation: AG.4.99
Year: 2004
Final Report
800.1
60131
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
2005 Customer Service Final Report - Meter Reading
Remote Meter Reading
(###) Report Viewer Record Number
Pg. 804.
Pg. 804.1.
Pg. 805.
Pg. 806.
Pg. 806.1.
Pg. 807.
Pg. 807.1.
Pg. 808.
Pg. 808.1.
Pg. 809.
Pg. 809.1.
Pg. 810.
Pg. 810.1.
Pg. 811.
Pg. 811.1.
Pg. 812.
Pg. 812.1.
Pg. 814.
Pg. 816.
Pg. 816.1.
Pg. 817.
Pg. 818.
Pg. 819.
Pg. 822.
Pg. 823.
Pg. 824.
Pg. 824.1.
Pg. 827.
Pg. 827.1.
Pg. 828.
Pg. 829.
Pg. 830.
Pg. 832.
Pg. 833.
Pg. 834.
Pg. 835.
Section Contents
(138) Remote Reading Expense - Per Adjusted Customer
(139) Remote Reading Expense - Per Remote Meter Read
(140) Electric Remote Meter Reading Methods (141) Future Plans To Better Address Remote Metering (142) Future Plans To Better Address Interval Metering (143) Timing Requirements for Providing Meter Read Data To Energy Service Providers (144) Timing Requirements for Providing Meter Read Data To Energy Service Providers (145) Interval Meter Read Cycle (146) Number of Times Interval Meters Are Read (147) Staffing Used To Read Interval Meters - Where Meter Data is Collected Manually in the Field
(148) Staffing Used To Read Interval Meters (Cont.) (149) Budget Area Where Communications Expenses Are Recorded - Such As Cellular Bills, Etc
(150) Budget Area Where Communications Expenses Are Recorded (Cont.) - Such As Cellular Bills, Etc
(151) Role of Electric Meter Services In Remote Reading Program (152) Role of Electric Meter Services In Remote Reading Program (153) Interval Meters Installed in the Field (154) Interval Meters Installed in the Field (155) Software Used for Data Acquisition (156) Broadband Over Power Line Pilot Project Being Conducted (157) Broadband Over Power Line Pilot Project Being Conducted (Cont.) (158) Average Expense-To-Read for AMR Meters - Remote Retrieval - Electric
(159) Average Expense-To-Read for AMR Meters - Remote Retrieval - Gas
(160) Electric AMR Meters - As a Percent of Total Electric Meters
(161) Remote (AMR) Meters - As a Percent of Total Meters
(162) Gas AMR Meters - Percent of Meters
(163) Gas AMR Meters - As a Percent of Total Gas Meters
(164) Gas AMR Meters (Cont.) (165) AMR Vendor for Remote Reading (166) AMR Vendor for Remote Reading (167) Age of Version of AMR for Remote Reading (168) Annual Electric Remote Meter Reads Used for Billing - Per Total Electric Reads
(169) Annual Gas Remote Meter Reads Used for Billing - Percent of Total Gas Reads
(170) Electric AMR Meter Read Schedule (171) Usage Data Retrieval System(s) Used (172) Post-Retrieval Processing System(s) Operated (173) Collected Usage Data Displayed on a Web Application ©2005 PA Consulting Group, All Rights Reserved
XI
2005 Customer Service Final Report - Meter Reading
Remote Meter Reading
(###) Report Viewer Record Number
Pg. 835.1.
Pg. 836.
Pg. 837.
Pg. 838.
Pg. 839.
Pg. 840.
Pg. 842.
Section Contents
(174) Usage Data Displayed on a Web Application (Cont.) (175) Products Used to Display Usage Data on a Web Application (176) Charge for Customers to Have Access to Their Usage Data on the Web Application (177) Number of Full-Time Equivalent Employees Supporting Retrieval Operations - Per 100,000 Adjusted Customers
(178) Percentage of Meter Interrogations that are Successful on the First Attempt - Electric Percentage
(179) Percentage of Meter Interrogations Successful on First Attempt - Gas Percentage
(180) Role of the Electric Meter Services In Conducting AMR Program -
XII
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Remote Reading Expense
Per Adjusted Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$3.44
$0.02 <= $0.14
$0.14 <= $0.30
$0.30 <= $8.19
$8.19 <= $11.97
Expense per Electric Customer
$12.00
$10.00
$8.00
$6.00
$4.00
$2.00
$0.00
2
4
5
4
9
1
5
3
8
1
3
2
3
2
2
4
7
2
6
2
7
8
4
0
4
1
3
4
4
1
8
2
5
3
0
6
1
9
3
2
4
8
1
7
3
1
3
2
2
8
1
6
2
9
3
9
4
5
4
2
Direct Labor Expense
Contract Employee
Technology
Communications
Payroll Taxes
Telephone Service Charges
Vehicles
Other
Materials
Facilities
3rd Party Contractor
Breakdow n Unavailable
1
2
1
1
0
3
7
2
0
7
Source/Calculation: (B.7.1+B.7.2)/(SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)
Year: 2004
Final Report
804
Calculation shown is for the first piece of the stacked bar only.
50205
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Remote Reading Expense
Per Remote Meter Read
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$6.57
$0.01 <= $0.61
$0.61 <= $0.92
$0.92 <= $10.05
$10.05 <= $29.26
Expense per Electric Customer
$30.00
$
2
9
.
2
6
$25.00
$20.00
$15.00
$
9
.
1
4
$10.00
$5.00
$
0
.
0
1
$
0
.
0
4
1
5
4
1
$
0
.
4
3
$
0
.
8
0
$
0
.
8
2
$
0
.
9
2
8
2
7
4
0
$
9
.
8
6
$
1
0
.
2
5
$
1
0
.
7
1
$0.00
2
4
1
3
2
3
3
8
4
7
4
9
2
6
4
1
8
2
5
3
0
6
1
9
3
2
2
2
4
8
1
7
3
1
3
2
2
8
3
4
1
6
2
9
3
9
4
5
4
2
1
2
1
5
1
0
3
7
2
0
7
Source/Calculation: (SUM{B.7})/(SUM{AH.18}+SUM{AH.19}+SUM{AH.20})
Year: 2004
Final Report
804.1
Calculation shown is for the first piece of the stacked bar only.
1000642
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Electric Remote Meter Reading Methods
Percent of Meters
100%
80%
60%
40%
20%
0%
4
8
4
1
4
7
2
5
2
8
1
6
1
3
3
7
1
2
2
3
8
2
3
1
7
2
4
3
4
3
2
8
2
6
1
9
1
5
4
0
2
7
4
1
0
6
2
9
1
2
4
2
3
9
3
4
5
3
1
4
9
2
0
1
8
2
7
3
0
5
Utilities
Phone Line
AMR - Fixed Netw ork
AMR - Other
AMR - Pow er Line Carrier
AMR - Broadband Pow er Line
Other
Source/Calculation: AH.2.1/SUM{AH.2}
Year: 2004
Final Report
805
Calculation shown is for the first piece of the stacked bar only.
281
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Future Plans To Better Address Remote Metering
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
Percent
1. No Plans:
17.9%
2. AMR Implementation based on
available budget:
32.1%
3. AMR Implementation based on
tariff requirements:
3.6%
4. AMR Implementation based on
the order from the Public Utility
Commission:
5. AMR Implementation based on
the Company Strategic Initiatives:
3.6%
42.9%
99. Other:
21.4%
Source/Calculation: AH.3.1
Year: 2004
Final Report
806
1000069
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Future Plans To Better Address Interval Metering
Q: What future plans do you have to better address remote metering?
Add Time of Use Meters, Expand Demand Meters
Ensure all C&I customers are on remote metering w hile cost to implement w ill determine w hen AMR w ill be rolled out for residential customers. Developing a spec f
a non proprietary AMR solution similar to out prepaid STS solution
Full scale AMR and ask New Construction to have builders install new meters outdoors if possible
Implementing balance of residential non-demand/TOU in 2005-2006
In the process of developing an AMR strategy for senior management review .
Unknow n at this time
Source/Calculation: AH.3.99
Year: 2004
Final Report
806.1
60133
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Timing Requirements for Providing Meter Read Data To Energy
Service Providers
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. No:
Percent
60.0%
2. No, but there are the
Commission-mandated contractual
requirements betw een Utility and ESPs:
4.0%
3. Yes, there are the
Commission-mandated
requirements/standards - Provide the
reference:
36.0%
Source/Calculation: AH.4.1
Year: 2004
Final Report
807
1000268
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Timing Requirements for Providing Meter Read Data To Energy
Service Providers
Source/Calculation: AH.4.3
Year: 2004
Final Report
807.1
60134
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Interval Meter Read Cycle
Question
1 2 3 4 5 6 7 8
1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Every Few Days:
0 0
-
-
-
0
-
-
2. Daily:
-
3
8 0
0
-
-
-
0
-
2,
1
7 1,
5
0 0
-
-
-
0
-
-
-
2
2,
4 0
0
-
-
-
-
0
-
-
4,
3
1
0
-
1,
1
9
8
-
-
-
0
-
-
-
2
4
0
-
-
-
0
-
-
-
-
6,
1
2
7
4,
0
0
0
2
5,
0
5
5
3,
4
0
5
2
3,
5 8
8
-
-
-
-
-
0
-
-
-
-
-
3
0
0
-
6,
5
0
0
0
-
-
1,
5
0
0
7
9
-
-
8,
4
0
7
5
-
-
-
-
-
8,
4
8
6
3
4
0
3,
0
0
0
-
-
-
0
3. Hourly:
4. Near/Real Time:
0 0
5. Monthly:
-
3
2
0 2, 1
6
-
-
-
-
0
0
-
-
-
-
-
-
-
-
-
-
-
0
-
2,
0
0
5
4
-
-
-
-
-
-
-
99. Other:
-
0
-
-
-
0
-
-
-
-
-
-
-
0
-
-
-
-
-
-
-
-
-
4
8
4, 6
0
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
3
3
2,
0
0
8,
2
0
0
8
-
-
-
0
0
-
-
-
-
-
-
4
8
5,
7
2
1,
2
0
0
1
7,
5 0
0
-
-
-
-
-
1
0
0
-
-
-
5
4,
6 7
5
7
5,
5 0
0
-
-
Average:
-
-
1,089
-
-
1,
7
5
0
162,167
-
-
-
-
171
-
1
7,
0 0
0
-
4,422
1
0
0
-
86,534
4
5,
2 5
8
-
15,292
1,
1
6
2
-
Source/Calculation: AH.5.1
Year: 2004
Final Report
808
1000059
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Number of Times Interval Meters Are Read
Q: How many meters are read at each interval?
3 monthly
bi-monthly
w eekly
Weekly
Source/Calculation: AH.5.99
Year: 2004
Final Report
808.1
60135
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Staffing Used To Read Interval Meters
Where Meter Data is Collected Manually in the Field
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Meter Readers:
Percent
70.8%
2. Field Service:
29.2%
3. Special Meter Readers:
4.2%
4. Meter Testers/Technicians:
41.7%
99. Other:
8.3%
Source/Calculation: AH.6.1
Year: 2004
Final Report
809
60137
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Staffing Used To Read Interval Meters (Cont.)
Q: What staffing is used to read interval meters where the meter data is collected manually in the field?
Billing Tech Specialist
Meter & Regulator Field Reps
Source/Calculation: AH.6.99
Year: 2004
Final Report
809.1
60375
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Budget Area Where Communications Expenses Are Recorded
Such As Cellular Bills, Etc
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Meter Reading Department:
Percent
23.8%
2. Tariffs/Rates Department:
0.0%
3. Metering Services Department:
38.1%
4. Billing Department:
4.8%
5. Customer Information System
(CIS) Department:
99. Other:
0.0%
33.3%
Source/Calculation: AH.7.1
Year: 2004
Final Report
810
60138
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Budget Area Where Communications Expenses Are Recorded
(Cont.)
Such As Cellular Bills, Etc
Q: Where (which organization) are communications costs (such as cellular bills, etc) recorded (Note: for purposes of this study include in the AMR remote reading Costs)?
Corporate Telecommunications
Delivery
Information Systems Technology Services
Load Research and Pow er Delivery IT
Measurement Data Operations dept.
Measurement Data Operations dept.
National Grid USA-NE does not pay for land line or cellular phone bills for customers.
Source/Calculation: AH.7.99
Year: 2004
Final Report
810.1
1000269
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Role of Electric Meter Services In Remote Reading Program
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Install:
Percent
84.2%
2. Test:
94.7%
3. Maintain:
100.0%
4. Troubleshoot and resolve
metering problems:
5. Troubleshoot and resolve
communication problems:
6. Read remotely:
94.7%
68.4%
47.4%
7. Read manually:
52.6%
99. Other:
0.0%
Source/Calculation: AH.8.1
Year: 2004
Final Report
811
1000270
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Role of Electric Meter Services In Remote Reading Program
Source/Calculation: AH.8.99
Year: 2004
Final Report
811.1
100753
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Interval Meters Installed in the Field
Percent of Meters
100.0%
80.0%
60.0%
40.0%
20.0%
0.0%
2
8
2
7
2
3
4
1
3
2
2
4
1
7
1
6
3
7
1
3
2
5
3
8
2
2
1
0
4
8
3
4
4
1
8
7
4
0
4
7
6
1
8
3
0
1
2
2
2
6
5
Handheld Optical Probe
AMR - Drive by
AMR - Pow er Line Carrier
AMR - Other
Estimated Read
AMR - Fixed Netw ork
AMR - Broadband Pow er Line
Dedicated Phone Lines
4
5
1
5
1
9
4
2
3
1
2
9
3
9
4
9
3
2
0
Other
Source/Calculation: AH.9.1/SUM{AH.9}
Year: 2004
Final Report
812
Calculation shown is for the first piece of the stacked bar only.
1000271
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Interval Meters Installed in the Field
Q: How many electric interval meters are installed in the field? (listed by the data acquisition method)
18,500 Interval "capable" meters being read by manual MRdr Handheld data every once a month like a non-interval meter
cellphone, tw o-w ay paging
Cellular Telephone
dial up
Phone
Remotely interrogated meters
Source/Calculation: AH.9.99
Year: 2004
Final Report
812.1
1000273
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Software Used for Data Acquisition
Q: What software do you use for Data Acquisition (e.g. Lodestar)?
AES Collection softw are
ITRON
Itron MV90
Lodestar
MV90
MV90
MV90
MV90
MV90
MV90
MV90
MV90
MV90
MV-90
MV90 &TMS
MV90 , TMS
MV90 and C2000
MV90 for interval meters
MV-90, MV-RS
TMS, MV-90
TMS, MV90 Netcomm
Source/Calculation: AH.10.1
Year: 2004
Final Report
814
1000272
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Broadband Over Power Line Pilot Project Being Conducted
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Meter Reading Purposes :
Percent
40.0%
2. Reliability and Netw ork
Management :
99. Other:
60.0%
80.0%
Source/Calculation: AH.11.1
Year: 2004
Final Report
816
1000481
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Broadband Over Power Line Pilot Project Being Conducted
(Cont.)
Q: Is your company conducting a pilot project on Broadband over Power Line (BPL) for any of the following?
Distribution applications
in evaluation
Netw ork Leasing
Not at the moment. Discussions have started w ith Communication Service Providers
Source/Calculation: AH.11.99
Year: 2004
Final Report
816.1
1000655
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Average Expense-To-Read for AMR Meters
Remote Retrieval - Electric
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$0.43
$0.08 <= $0.17
$0.17 <= $0.42
$0.42 <= $0.51
$0.51 <= $1.17
Expense to Read
$1.20
$
1
.
1
7
$1.00
$0.80
$
0
.
5
8
$0.60
$
0
.
4
2
$0.40
$0.20
$
0
.
0
8
$
0
.
1
0
$
0
.
4
4
$
0
.
2
3
$0.00
3
2
2
8
4
1
3
4
2
7
8
2
2
6
3
1
4
8
2
3
1
5
7
4
0
3
8
3
0
2
5
1
3
1
8
2
3
4
1
9
4
5
3
7
1
0
5
1
1
2
1
7
4
2
2
0
3
9
2
9
1
6
2
6
4
9
2
4
4
7
Source/Calculation: AH.12.1
Year: 2004
Final Report
817
100718
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Average Expense-To-Read for AMR Meters
Remote Retrieval - Gas
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
$1.19
$0.58 <= $0.88
$0.88 <= $1.19
$1.19 <= $1.49
$1.49 <= $1.79
Rate
$1.80
$
1
.
7
9
$1.60
$1.40
$1.20
$1.00
$0.80
$0.60
$
0
.
5
8
$0.40
$0.20
$0.00
8
2
2
2
7
7
1
7
4
8
2
3
1
5
3
1
4
0
4
9
6
3
0
2
5
1
3
1
8
2
3
4
1
9
4
5
2
0
3
7
1
0
5
4
1
1
1
2
3
8
4
2
2
4
3
9
2
9
1
6
3
4
2
6
3
2
2
8
4
7
Source/Calculation: AH.12.2
Year: 2004
Final Report
818
100719
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Electric AMR Meters
As a Percent of Total Electric Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
37.6%
100.0% => 86.2%
86.2% => 19.9%
19.9% => 0.2%
0.2% => 0.0%
Percent
100.0%
90.0%
80.0%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
1
0
1
5
8
2
7
4
0
1
1
3
3
2
3
1
3
4
2
6
4
8
4
7
2
4
3
8
4
2
3
2
2
2
5
4
1
1
9
2
8
2
9
3
0
6
3
2
1
7
7
Inbound Phone
Mobile Radio
Cellular Telephone
Laptop/Grid Pad/Handheld
Outbound Phone
Wireless Fixed Radio
Broadband (DSL)/TCP-IP
CDPD
1
8
1
6
2
0
3
9
4
5
4
2
1
2
5
3
7
4
9
Other
Source/Calculation: AH.13.1/(SUM{AH.13}+AB.4.1)
Year: 2004
Final Report
819
Calculation shown is for the first piece of the stacked bar only.
60123
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Remote (AMR) Meters
As a Percent of Total Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
25.2%
100.0% => 48.9%
48.9% => 0.1%
0.1% => 0.0%
0.0% => 0.0%
Percent
100.0%
90.0%
1
0
0
.
0
%
1
0
0
.
0
%
9
9
.
3
%
9
8
.
1
%
9
1
.
8
%
8
7
.
2
%
8
3
.
2
%
80.0%
7
3
.
0
%
70.0%
5
0
.
2
%
60.0%
50.0%
4
8
.
5
%
3
5
.
2
%
40.0%
3
2
.
7
%
30.0%
20.0%
6
.
4
%
10.0%
1
.
6
%
0
.
6
%
0
.
2
%
0
.
2
%
0
.
1
%
0
.
1
%
0
.
1
%
0
.
1
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
0
.
0
%
4
7
2
4
4
2
3
3
8
2
5
2
2
4
1
4
9
1
9
1
2
2
8
6
1
8
3
0
2
7
1
6
2
9
3
9
4
2
3
7
1
7
0.0%
1
0
1
5
8
2
7
4
0
1
1
3
4
5
3
2
3
1
2
6
3
4
4
8
2
0
5
3
Source/Calculation: (SUM{AH.13}+SUM{AH.14}+SUM{AH.15})/(SUM{AH.13}+SUM{AH.14}+SUM{AH.15}+SUM{AB.4})
Year: 2004
Final Report
822
Calculation shown is for the first piece of the stacked bar only.
50309
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Gas AMR Meters
Percent of Meters
Percent
100.0%
80.0%
60.0%
40.0%
20.0%
0.0%
2
2
4
9
2
6
1
0
4
5
3
1
1
2
1
5
8
5
1
6
4
2
2
9
6
1
3
3
3
9
1
8
2
2
5
1
9
4
0
4
1
3
0
4
7
2
7
1
2
0
4
Inbound Phone
Mobile Radio
Cellular Telephone
Laptop/Grid Pad/Handheld
Outbound Phone
Wireless Fixed Radio
Broadband (DSL)/TCP-IP
CDPD
3
7
3
2
2
8
7
1
7
2
3
2
4
3
8
4
8
3
4
Other
Source/Calculation: AH.14.1/SUM{AH.14}
Year: 2004
Final Report
823
Calculation shown is for the first piece of the stacked bar only.
100710
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Gas AMR Meters
As a Percent of Total Gas Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
52.6%
100.0% => 99.1%
99.1% => 60.6%
60.6% => 0.0%
0.0% => 0.0%
Percent
100.0%
90.0%
80.0%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
1
0
1
5
8
4
5
3
1
2
6
4
9
2
2
1
2
3
8
2
3
1
8
1
3
2
5
3
0
6
2
7
4
0
1
9
3
2
4
8
4
7
2
8
2
4
3
2
3
4
1
6
Inbound Phone
Mobile Radio
Cellular Telephone
Laptop/Grid Pad/Handheld
Outbound Phone
Wireless Fixed Radio
Broadband (DSL)/TCP-IP
CDPD
2
9
3
9
4
2
4
7
1
4
1
5
3
7
2
0
1
7
Other
Source/Calculation: AH.14.1/(SUM{AH.14}+AB.4.2)
Year: 2004
Final Report
824
Calculation shown is for the first piece of the stacked bar only.
50022
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Gas AMR Meters (Cont.)
Source/Calculation: AH.14.99
Year: 2004
Final Report
824.1
100728
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
AMR Vendor for Remote Reading
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Itron:
Percent
76.2%
2. DCSI:
0.0%
3. Schlumberger-Sema:
9.5%
4. Hunt:
0.0%
99. Other:
38.1%
Source/Calculation: AH.16.1
Year: 2004
Final Report
827
1000522
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
AMR Vendor for Remote Reading
Q: Who is your vendor for remote reading?
CellNet
CellNet
Cellnet technology
GE,Elster & Lendys & Gray
Landis & Gyr
Mercury, ABB Total Flow , & OMNI 6000 Flow Computer
Nertec, Elster
Support Enerw eb softw are
Source/Calculation: AH.16.99
Year: 2004
Final Report
827.1
1000654
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Age of Version of AMR for Remote Reading
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
1
0 <= 0
0 <= 0
0 <= 2
2 <= 5
Age
5
5
4
4
4
1
1
3
4
3
2
2
2
3
4
1
2
5
2
1
1
0
0
0
0
0
0
0
0
0
3
2
2
3
2
7
2
2
3
8
2
8
4
5
1
0
4
8
0
4
7
3
1
2
4
1
8
3
0
6
4
0
1
9
1
5
3
2
8
4
7
2
0
4
9
2
6
1
6
2
9
3
9
4
2
1
2
5
3
7
1
7
Source/Calculation: 2004-AH.17.1
Year: 2004
Final Report
828
1000523
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Annual Electric Remote Meter Reads Used for Billing
Per Total Electric Reads
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
29%
0% <= 0%
0% <= 5%
5% <= 48%
48% <= 100%
Percent of Total Reads
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2
3
1
3
3
8
4
2
4
1
2
5
4
7
3
2
4
8
3
4
3
1
1
5
4
0
2
7
4
1
AMR - Fixed Netw ork
8
1
6
3
0
6
1
9
3
2
AMR - Other
2
2
1
7
7
1
8
2
6
2
8
2
9
3
9
4
5
4
2
1
2
5
1
0
3
7
2
0
4
9
Other
Source/Calculation: AH.18.1/(SUM{AH.18}+AB.5.1+SUM{AF.11})
Year: 2004
Final Report
829
Calculation shown is for the first piece of the stacked bar only.
1000524
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Remote Meter Reading
Annual Gas Remote Meter Reads Used for Billing
Percent of Total Gas Reads
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
45%
0% <= 35%
35% <= 45%
45% <= 50%
50% <= 99%
Percent of Reads
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
4
9
3
1
4
5
1
5
1
8
8
4
0
7
1
7
4
8
2
2
2
4
1
9
3
2
2
7
AMR - Fixed Netw ork
6
3
0
2
5
1
3
2
3
3
4
2
AMR - Other
2
0
3
7
1
0
5
4
1
1
3
8
4
7
2
4
3
9
2
9
1
6
3
4
2
6
2
8
1
2
Other
Source/Calculation: AH.19.1/(SUM{AH.19}+AB.5.2+SUM{AF.12})
Year: 2004
Final Report
830
Calculation shown is for the first piece of the stacked bar only.
1000525
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Electric AMR Meter Read Schedule
Percent
100.0%
80.0%
60.0%
40.0%
20.0%
0.0%
3
2
1
0
4
8
2
2
4
7
2
3
2
5
On Bill Cycle
1
3
8
2
7
Monthly
4
0
1
4
1
3
4
Weekly
2
4
3
1
3
8
4
Daily
1
7
1
5
3
0
5
3
9
6
Hourly
2
9
4
5
1
9
2
4
2
1
2
3
Near/Real Time
4
9
2
0
2
6
2
8
1
8
3
7
1
6
7
Other
Source/Calculation: AH.21.1/SUM{AH.21}
Year: 2004
Final Report
832
Calculation shown is for the first piece of the stacked bar only.
100712
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Usage Data Retrieval System(s) Used
Q: Which usage data retrieval system(s) do you utilize?
Cellnet technology and MV90
Enterprise 5000
Fixed phone line for Commericial and AMR RF for residential
Intermac, Gas Leak Survey, Itron
MCS
MV 90
MV90
MV-90
MV90 & C2000
MV90 5.0
MV90 for interval meters
MV90, ITRON, PP4, Data Control Units/Data Pacs
MV90, TMS
MVLT = multi-vendor laptop system
MV-RS and MV-90 (Itron)
P4
TMS &MV90
TMS, MV-90
Source/Calculation: AH.22.1
Year: 2004
Final Report
833
100733
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Post-Retrieval Processing System(s) Operated
Q: Which post-retrieval processing system(s) do you operate?
C2000
CEDAR
CIS system
In-house system.
Lodestar's Billing Expert
MCS
MV 90
MV- 90, MV-RS
MV90
MV90
MV-90
MV90 and CDAS - customer data acquisition system
MV90, MVRS
P4
SAP EDM & IDM, Customer Oracle System, EV2K for interval meters
Source/Calculation: AH.23.1
Year: 2004
Final Report
834
100726
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Collected Usage Data Displayed on a Web Application
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Not Displayed:
Percent
25.0%
2. For Internal Clients:
62.5%
3. For External Clients:
37.5%
4. For Customer Access:
56.3%
99. Other:
6.3%
Source/Calculation: AH.24.1
Year: 2004
Final Report
835
100716
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Usage Data Displayed on a Web Application (Cont.)
Q: Is the collected usage data displayed on a web application?
Can be veiw ed at a cost
Source/Calculation: AH.24.99
Year: 2004
Final Report
835.1
100736
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Products Used to Display Usage Data on a Web Application
Q: If the usage data is displayed on a web application, which product(s) are you using? (provide product name and vendor)
Acrobat Read pdf file
Energy Profiler
Energy Profiler Online
Enerw ise, Siebel, Welcher
Evaluator
In-house program
Kw ikview ,
Pow er Measurement Energy Profiler Online
Silicon Energy EEM Suite
SoCalGas Envoy
Web application developed internally.
Source/Calculation: AH.25.1
Year: 2004
Final Report
836
100727
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Charge for Customers to Have Access to Their Usage Data on
the Web Application
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Yes:
Percent
38.5%
2. No:
61.5%
Source/Calculation: AH.26.1
Year: 2004
Final Report
837
100717
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Number of Full-Time Equivalent Employees Supporting Retrieval
Operations
Per 100,000 Adjusted Customers
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.27
0.02 <= 0.09
0.09 <= 0.22
0.22 <= 0.44
0.44 <= 0.67
FTEs per Adj. Customer
0.70
0
.
6
1
0.60
0
.
5
1
0.50
0
.
4
4
0
.
4
4
2
7
4
7
0
.
6
7
0
.
5
5
0.40
0.30
0.20
0.10
0
.
0
2
0
.
0
3
8
4
9
0
.
0
4
0
.
0
6
0
.
0
8
0
.
1
1
0
.
1
5
0
.
1
6
2
8
2
5
0
.
2
0
0
.
2
3
0
.
2
5
0
.
2
6
0.00
2
4
1
2
3
3
8
2
2
1
3
3
1
1
6
4
8
1
7
3
4
4
1
2
6
1
8
3
0
6
4
0
1
9
1
5
3
2
4
3
2
2
0
2
9
3
9
4
5
4
2
1
2
5
1
0
3
7
7
Source/Calculation: AH.27.1/((SUM{A.3}+SUM{A.4}+SUM{A.5}+(SUM{A.6}+SUM{A.7}+SUM{A.8})*2+SUM{A.9}*3)/100000)
Final Report
838
Year: 2004
100778
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: REGULAR
Remote Meter Reading
Percentage of Meter Interrogations that are Successful on the
First Attempt
Electric Percentage
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
94.1%
100.0% => 99.0%
99.0% => 98.8%
98.8% => 91.3%
91.3% => 65.0%
Percentage
100.0%
90.0%
1
0
0
.
0
%
9
9
.
9
%
9
9
.
5
%
9
9
.
0
%
9
9
.
0
%
9
9
.
0
%
9
9
.
0
%
9
9
.
0
%
9
9
.
0
%
9
8
.
5
%
9
7
.
0
%
9
5
.
0
%
9
5
.
0
%
9
0
.
0
%
9
0
.
0
%
9
0
.
0
%
8
0
.
0
%
80.0%
6
5
.
0
%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
2
4
4
0
2
3
8
2
5
2
7
4
8
3
2
3
4
3
1
1
6
2
8
1
2
2
4
1
1
7
3
8
1
3
2
6
1
8
3
0
6
1
9
1
5
3
2
4
4
9
2
0
2
9
3
9
4
5
4
2
1
2
5
1
0
3
7
7
Source/Calculation: AH.28.1
Final Report
839
Year: 2004
100722
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Percentage of Meter Interrogations Successful on First Attempt
Gas Percentage
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
95.9%
99.0% => 98.5%
98.5% => 97.0%
97.0% => 95.0%
95.0% => 90.0%
Percentage
100.0%
90.0%
9
9
.
0
%
9
8
.
5
%
9
7
.
0
%
9
5
.
0
%
9
0
.
0
%
8
3
1
1
6
2
2
4
9
80.0%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
6
2
8
4
8
2
3
1
5
1
9
7
2
7
3
8
3
0
2
5
1
3
1
8
2
3
4
4
0
4
5
3
7
1
0
5
4
1
1
1
2
1
7
4
2
2
0
3
9
2
9
3
4
2
6
3
2
2
4
4
7
Source/Calculation: AH.28.2
Year: 2004
Final Report
840
100723
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Remote Meter Reading
Role of the Electric Meter Services In Conducting AMR Program
Q: What is the role of the Electric Meter Services in conducting AMR program?
Directing and Managing AMR Program
Engineering design, installation, maintenance and reading.
identify technology, install and maintain
Install, maintain, test, troubleshoot as w ell as data acquisition
Install, Test, Maintain, Troubleshoot
Installation/troubleshooting of devices.
Meter installation & maintenance, and manual re-read w hen necessary
Meter installation repairs and testing
Purchase, Test, Install, Trouble Shoot meter and communication issues
Set, install, call and troubleshoot
Specification of metering.
support and maintain
The AMR program is managed by the Field Services Group
To install, test, maintain and troubleshoot any AMR meters.
Source/Calculation: AH.29.1
Year: 2004
Final Report
842
100735
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
2005 Customer Service Final Report - Meter Reading
Focus Area: Meter Services
(###) Report Viewer Record Number
Pg. 843.
Pg. 844.
Pg. 845.
Pg. 846.
Pg. 847.
Pg. 848.
Pg. 849.
Pg. 850.
Pg. 851.
Pg. 852.
Pg. 852.1.
Pg. 853.
Pg. 854.
Section Contents
(182) Organizational Structure and Reporting Relationships - Meter Services Department to Other Customer Service Entities
(183) Number of Electric Meters Set And/or Changed Last Year - Per Electric Meters
(184) Average Number of Electric Meters Set And/or Changed - Percent of Electric Meters
(185) Number of Customer Who Requested Electric Meter Tests Last Year - Percent of Electric Meters
(186) Average Number of Customer Who Requested Electric Meter Tests - Percent of Electric Meters
(187) Internal Organizations/Business Units Performing Electric Meter Installations - Number of Organizations
(188) Different Internal Organizations/Business Units Performing Electric Meter Installations - Organization Names
(189) Meters Orders Released to Field >15 Days Not Completed - Per Meters Set
(190) Accounts that Took More Than 45 Days to First Bill - Per Electric Customer
(191) Organization Is Responsible for Connecting Meter Information to CIS - For Initial Meter Sets
(192) Organization Is Responsible for Connecting Meter Information to CIS (Cont.) - For Initial Meter Sets
(193) Residential/Commercial/Industrial Gas Meters Set/Changed Removed Per Year - Percent of Gas Meters
(194) Residential/Commercial/Industrial Customers Requesting Gas Meter Tests - Percent of Gas Meters
XIII
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Organizational Structure and Reporting Relationships
Meter Services Department to Other Customer Service Entities
Q: Please describe the organizational structure and reporting relationships of the Gas and/ or Electric Meter Services Department to other Customer Service entities.
Div. Manager, Customer Service Op. - Metering Services - Meter Reading (includes collections) - Meter Reading Tech. - Customer Information Services (CIS, OMS)
Customer Account Receivables - Customer Care Services - EMS Computer - Communications
Electric meter is part of Customer service BU
Gas and Electric Meter Services are independent organizations and report to Sr. VP of each individual organization. There is no direct relationship to the customer
service organization.
Hierarchal - tree structure
Includes G&E Measurement Engineering, Direct Access & Mtr Info (TMMS), Mtr. Info./Support (MSS), G&E Meter Plant (GEMSS), Advanced Mtring Support (AMSS)
Rev Assurance. Mgr reports to Dir.Dis/Mtr Svc, Sr. Dir of Mtr Svc then up to Sr.VP Cust Svc & Rev
Meter Reading & Customer Service Reports to 1 Director
Meter Service Division reports directly to VP of Customer Care
Meter Services is for the most part performed by company FSR's and reports through Operations. Other Customer Support Services are performed by an
outsourced service provider.
Meter Services is in the Customer Service Bus. Unit. Field activities include meter reading, field services, rev protection, meter engineering, installation and remova
of complex meters and equipment including transformers, meter testing and maintenance
Meter Services is w ithin the Pow er Delivery Organization and has a Service Level Agreement w ith Customer Services.
Meter Services report through the Transmission and Distribution Operations. Customer Service reports through Accounting.
Meter shop organizationally reports to the T&D business. From a process perspective, they support Customer Service.
Meter Shop reports to the Delivery Electric and Gas Distribution Dept.
Metering is in Operations w hich is a separate organization to Customer Service.
Metering Operations is w ithin Distribution Operations as a result of the technical nature of dept. This dept interacts w ith Meter Reading and Field Services, Billing,
Customer Care Center and other Customer Services depts & provides tech serv. support
Metering Services is a function w ithin Customer Service. It entails everything from meter reading to complex meter w ork including collections.
NO RELATIONSHIP. STAND ALONE DEPARTMENT UNDER OPERATIONS BANNER
Part of the Pow er Distribution Organization not directly related to Customer Service
Service part of Customer Care (billing, phone center, credit & collections)
The Electric Meter Services Dept. is in the Customer and Marketing Business Unit and reports to the Field Operations Director.
The Gas and Electric Meter Services group reports to the Field and Meter Services dept., w hich is part of the Customer and Marketing Services organization.
Source/Calculation: AI.2.1
Year: 2004
Final Report
843
100755
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Number of Electric Meters Set And/or Changed Last Year
Per Electric Meters
Mean
4.6%
Changes per Meter
35.0%
3
0
.
1
%
30.0%
25.0%
20.0%
15.0%
10.0%
5.0%
0
.
6
%
0
.
8
%
8
4
1
1
.
1
%
1
.
3
%
1
.
6
%
1
.
8
%
4
0
1
3
7
4
7
2
.
1
%
2
5
3
.
3
%
3
.
9
%
3
.
9
%
4
.
2
%
4
.
3
%
4
.
4
%
4
.
7
%
1
7
2
4
2
2
2
6
3
2
1
6
5
.
3
%
5
.
4
%
2
7
2
0.0%
2
3
3
4
2
9
4
1
8
3
0
6
1
9
1
5
3
4
8
3
1
4
9
2
8
3
9
4
5
4
2
1
2
1
5
1
0
3
7
2
0
3
8
Source/Calculation: AI.3.1/(AB.4.1+SUM{AH.13})
Year: 2004
Final Report
844
1000266
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Average Number of Electric Meters Set And/or Changed
Percent of Electric Meters
Mean
4.39%
Percent of Meters
35.00%
3
1
.
7
9
%
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0
.
2
0
%
0
.
9
7
%
1
.
0
3
%
1
.
3
3
%
1
.
3
5
%
1
.
5
6
%
1
3
4
0
7
4
1
1
6
2
.
0
6
%
2
.
5
8
%
2
.
8
9
%
4
7
2
3
3
.
2
7
%
3
.
8
0
%
4
.
0
8
%
4
.
1
5
%
4
.
3
0
%
4
.
4
0
%
1
7
2
2
2
6
2
7
3
2
4
.
8
8
%
0.00%
8
2
5
2
4
2
3
4
2
9
4
1
8
3
0
6
1
9
1
5
3
4
8
3
1
4
9
2
8
3
9
4
5
4
2
1
2
1
5
1
0
3
7
2
0
3
8
Source/Calculation: (SUM{AI.3}/3)/(AB.4.1+SUM{AH.13})
Year: 2004
Final Report
845
100780
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Number of Customer Who Requested Electric Meter Tests Last
Year
Percent of Electric Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.30%
0.00% <= 0.02%
0.02% <= 0.07%
0.07% <= 0.11%
0.11% <= 1.86%
Percent of Electric
2.00%
1.80%
1
.
8
1
%
1
.
8
6
%
2
7
4
1
1.60%
1.40%
1.20%
1.00%
0.80%
0.60%
0.40%
0.20%
0
.
0
0
%
0
.
0
1
%
0
.
0
1
%
0
.
0
2
%
0
.
0
3
%
8
1
6
2
2
2
4
7
0
.
0
4
%
0
.
0
5
%
0
.
0
7
%
0
.
0
8
%
0
.
0
8
%
0
.
0
8
%
1
7
2
6
2
4
1
3
7
2
5
0
.
1
3
%
0
.
2
3
%
0.00%
3
4
4
0
3
2
4
2
3
1
8
3
0
6
1
9
1
5
3
4
8
3
1
4
9
2
8
2
9
3
9
4
5
4
2
1
2
1
5
1
0
3
7
2
0
3
8
Source/Calculation: AI.4.1/(AB.4.1+SUM{AH.13})
Final Report
846
Year: 2004
1000267
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Average Number of Customer Who Requested Electric Meter
Tests
Percent of Electric Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.32%
0.00% <= 0.02%
0.02% <= 0.06%
0.06% <= 0.11%
0.11% <= 2.92%
Tests per 100 Meter
3.00%
2
.
9
2
%
2.50%
2.00%
1
.
1
7
%
1.50%
1.00%
0.50%
0
.
0
0
%
0
.
0
0
%
0
.
0
1
%
0
.
0
2
%
0
.
0
2
%
0
.
0
3
%
0
.
0
4
%
8
1
6
2
2
6
2
2
4
7
1
7
0
.
0
6
%
0
.
0
7
%
0
.
0
8
%
0
.
1
0
%
0
.
1
3
%
7
2
4
2
5
1
3
3
4
0
.
1
6
%
0.00%
4
0
4
1
2
7
3
2
4
2
3
1
8
3
0
6
1
9
1
5
3
4
8
3
1
4
9
2
8
2
9
3
9
4
5
4
2
1
2
1
5
1
0
3
7
2
0
3
8
Source/Calculation: (SUM{AI.4}/3)/(AB.4.1+SUM{AH.13})
Final Report
847
Year: 2004
100781
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Internal Organizations/Business Units Performing Electric Meter
Installations
Number of Organizations
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
2.4
1.0 <= 2.0
2.0 <= 2.0
2.0 <= 3.0
3.0 <= 4.0
Organizations
4.0
4
4
4
4
2
3
8
2
6
2
7
3.5
3
3
3
3
3
3
2
1
6
1
3
3
7
2
4
3.0
2.5
2
2
2
2
2
2
2
2
1
8
4
0
2
2
2
1
7
2
8
4
7
1
2.0
1.5
1
1
1
1
1
7
4
1
1
2
3
4
4
8
1.0
0.5
0.0
4
9
4
2
5
3
0
6
1
9
1
5
3
1
3
8
2
0
2
9
3
9
4
5
4
2
5
1
0
3
Source/Calculation: AI.5.1
Final Report
848
Year: 2004
100765
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Different Internal Organizations/Business Units Performing
Electric Meter Installations
Organization Names
Q: How many different internal organizations/ business units perform gas and/ or electric meter Installations?
CENTERPOINT ENERGY HOUSTON GAS
CO & CS
Construction and Field Services
Construction, Meter Shop, and Field Service
CT Metering, Service Connections, DMR, Meter Services
EDFS
Field Operations & Customer Care
Field Service & Operations and Maintneance & Construction
Field Service, Distribution, Gas Planning
Field&Meter Services, New Business, Operating, Contractors
G & E Meter Shop
Gas Distribution, Customer Operations Dept/Construction, Meter Department,
Met Ed, Penlec, JCP&L, Ohio Edison, Toledo Edison, Cleveland Electric Illuminating, Penn Pow er
Meter Service
Meter Services
Meter Services, Field Services, T&D Business Unit
Meter Technicians - Meter Services; Electric Technicians - Operations; gas mechanics - operations; and, Linemen - Operations ]
Metering Operations & Field Operations
Metering Services & Operations
Metering Services, Distribution Services
Pepco Construction and Meter Installation & Test
Source/Calculation: AI.5.2
Year: 2004
Final Report
849
100766
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Meters Orders Released to Field >15 Days Not Completed
Per Meters Set
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
4.2%
1.4% <= 1.9%
1.9% <= 2.7%
2.7% <= 5.5%
5.5% <= 10.6%
Meters
12.0%
1
0
.
6
4
%
10.0%
7
.
6
8
%
8.0%
6.0%
4.0%
2.0%
1
.
3
6
%
1
.
8
5
%
2
.
0
0
%
2
.
6
7
%
3
.
3
0
%
0.0%
2
5
2
4
4
1
2
2
4
0
7
2
2
7
3
1
1
7
8
4
8
3
4
9
1
9
3
2
6
3
0
1
3
1
8
2
3
4
1
5
4
2
2
0
3
7
1
0
5
1
3
8
4
7
2
8
4
5
3
9
2
9
1
6
3
4
2
6
1
2
Source/Calculation: AI.6.1/AI.3.2
Year: 2004
Final Report
850
1000202
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Accounts that Took More Than 45 Days to First Bill
Per Electric Customer
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.003
0.000 <= 0.001
0.001 <= 0.002
0.002 <= 0.004
0.004 <= 0.009
Accounts
0.009
0
.
0
0
8
7
0.008
0.007
0.006
0.005
0
.
0
0
3
7
0.004
0
.
0
0
4
0
0.003
0.002
0.001
0
.
0
0
0
1
0
.
0
0
0
7
0
.
0
0
0
8
1
3
1
7
0.000
1
6
4
1
2
4
3
7
2
7
4
8
2
2
2
3
1
5
3
1
4
0
3
8
6
3
0
2
5
1
8
2
3
4
1
9
3
9
2
0
1
0
5
1
1
2
4
7
8
4
5
7
2
9
3
4
2
6
3
2
4
9
2
8
4
2
Source/Calculation: AI.7.1/(SUM{A.3}+SUM{A.6}+SUM{A.7}+SUM{A.9})
Year: 2004
Final Report
851
1000203
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Organization Is Responsible for Connecting Meter Information to
CIS
For Initial Meter Sets
Question
1 2 3 4 5 6 7 8 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 4 4 4 4 4
0 2 3 5 6 7 8 9 0 2 3 4 5 6 7 8 9 0 1 2 4 7 8 9 0 1 2 5 7 8 9
1. Meter Service/Shop:
Percent
26.9%
2. Billing:
15.4%
3. Call Center:
15.4%
4. Field Service:
15.4%
5. Automatic:
3.8%
99. Other:
23.1%
Source/Calculation: AI.8.1
Year: 2004
Final Report
852
100763
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Organization Is Responsible for Connecting Meter Information to
CIS (Cont.)
For Initial Meter Sets
Q: Which organization connects the meter information to the CIS system for initial meter sets? (e.g. automatic or manually and which person).
Center that sets the meter.
Delivery Services, New Market Development and Construction Staff
FIELD SERVICE THRU MOBIL DATA FIELD DATA ENTRY
Geographic customer service
Pow er Delivery Work Management Specialists
Revenue Accounting Meter Order Processing
Source/Calculation: AI.8.99
Year: 2004
Final Report
852.1
100790
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Residential/Commercial/Industrial Gas Meters Set/Changed
Removed Per Year
Percent of Gas Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
3.5%
0.1% <= 2.6%
2.6% <= 3.1%
3.1% <= 4.5%
4.5% <= 7.9%
Percent of Total meters
8.0%
7
.
9
%
7.0%
5
.
4
%
6.0%
5.0%
4
.
2
%
4.0%
2
.
6
%
3.0%
2.0%
1.0%
3
.
0
%
4
.
5
%
3
.
1
%
1
.
1
%
0
.
1
%
0.0%
8
2
9
2
6
1
6
1
8
2
2
3
7
7
1
2
3
8
4
2
3
1
3
2
5
3
0
6
2
7
4
0
1
9
1
5
3
2
3
1
1
7
2
8
2
4
4
9
3
2
3
4
3
9
4
5
4
2
4
7
1
4
1
5
1
0
2
0
4
8
Source/Calculation: ((AI.9.1+AI.9.2+AI.9.3)/3)/(AB.4.2+SUM{AH.14})
Final Report
853
Year: 2004
1000527
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved
ID Number Used: Regular
Focus Area: Meter Services
Residential/Commercial/Industrial Customers Requesting Gas
Meter Tests
Percent of Gas Meters
Mean
Quartile 1
Quartile 2
Quartile 3
Quartile 4
0.013%
0.000% <= 0.002%
0.002% <= 0.010%
0.010% <= 0.015%
0.015% <= 0.048%
Percent of Gas Meters
0.050%
0
.
0
4
9
%
0.045%
0.040%
0.035%
0.030%
0
.
0
2
2
%
0.025%
0.020%
0.015%
0.010%
0.005%
0
.
0
0
0
%
0
.
0
0
1
%
0
.
0
0
4
%
0
.
0
1
0
%
0
.
0
1
1
%
0
.
0
1
4
%
0.000%
8
2
2
2
6
1
8
3
7
1
6
2
9
7
2
4
4
2
3
1
3
2
5
3
0
6
2
7
4
0
1
9
1
5
3
2
4
8
3
1
4
2
2
0
1
0
5
4
1
1
1
7
4
7
3
8
4
5
3
9
3
4
3
2
4
9
2
8
1
2
Source/Calculation: ((AI.10.1+AI.10.3+AI.10.2)/3)/(AB.4.2+SUM{AH.14})
Final Report
854
Year: 2004
1000528
®US, Dollars
©2005 PA Consulting Group, All Rights Reserved