UCL INFORMATION SERVICES DIVISION
IT for SLMS
Vision
IT for SLMS enables the goals of SLMS to be met through the provision of high
quality, fit for purpose solutions provided in a flexible and collaborative manner
Values
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Flexibility: one size does not fit all hence we tailor solutions to fit needs
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Accessibility: we are locally based, easy to find, easy to engage with and
easy to understand
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Excellence: our expert staff know their field and understand the life and
medical sciences environment

Responsiveness: time counts so we respond quickly
Strategic priorities

Maintain and enhance our local, visible and accessible support provision.

Enable SLMS users to easily comply with legislation regarding handling
identifiable data.
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Increase IT service capability in data linkage research and data sharing.

Develop a cost effective suite of IT services that can be purchased by
research groups.

Support more effective utilisation of IT in teaching, particularly in the Medical
School.

Facilitate collaborative working across the School and between SLMS and its
partners.

Ensure maximum value is gained from centrally provided IT services to
maximise simplicity and efficiency.
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UCL INFORMATION SERVICES DIVISION
IT FOR SLMS
Service Quality Principles
Everyone we serve is important to us and we commit to treating them as a valued
customer we wish to keep. Therefore we commit to the following principles:
Services


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Our services are designed to meet the current and emerging needs of our
customers and we will proactively reflect this in our future plans
Our services are regularly assessed and improved using both quantitative and
qualitative metrics
Our services are delivered to high quality standards agreed with the customer
Communication


All our communication will use language that customers understand
Our staff will communicate in a professional, respectful and courteous manner
at all times

Our communications will be delivered in an appropriate and timely manner
Staff, culture and processes

All staff will be encouraged, empowered and equipped to deliver high quality
services and customer experience

Every member of staff takes ownership and is accountable for delivering high
quality services and customer experience
We will use the best practices and processes gleaned from the relevant
sectors

These principles form the basis of our strategy, guide our decision-making and
shape our behaviour.
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