MONTHLY DELAY SUMMARY
System wide
Total delays
Average length of delay (mins.)
Number over 30 minutes
Days with Heat Restrictions/Total days
On-Time Performance
January
10
15
1
0/20
February
21
19
3
0/20
March
17
23
2
1/22
May 2012
April
15
34
6
1/21
Fredericksburg Line
Total delays
Average length of delay (mins.)
Number over 30 minutes
On-Time Performance
Manassas Line
Total delays
Average length of delay (mins.)
Number over 30 minutes
On-Time Performance
98.3%
7
15
1
97.5%
3
16
0
99.1%
96.5%
7
16
0
97.5%
14
21
3
95.6%
97.4%
10
29
2
96.8%
7
14
0
98.01%
97.6%
6
24
2
98.0%
9
45
4
97.3%
SYSTEM RIDERSHIP
The average daily ridership (ADR) for April was 19,057; a slight drop as compared to previous months. April 2012 ADR was 1.3% lower than last April 2011, with 250 less trips per day. That said, year-to-date ridership ten months into the year is still 6.9% higher than last year. There were also seven out of twenty-one days with ridership over 20,000 in April and one day registering in the top ten, the first since January 2012. The top ten ridership days are below:
1
2
April 12, 2011
March 23, 2011
21,496
21,136
3
4
5
6
December 6, 2011
April 17, 2012
December 14, 2011
December 1, 2011
20,953
20,914
20,853
20,824
7
8
April 13, 2011
May 10, 2011
9 April 6, 2011
10 October 25, 2011
20,803
20,803
20,791
20,789
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While we are no longer posting record ridership numbers month after month, a spring drop in ridership is consistent with years past. We are watching ridership trends closely to see if the reduction in commuter benefits and/or overcrowding are having an impact.
ON-TIME PERFORMANCE
During the month of April, 630 trains operated with only 15 delays. In addition, we achieved fifteen days of 100% on-time performance (OTP). System wide OTP was 97.62% in April. The
Fredericksburg line saw 97.96% OTP, which broke the previous record of 97.86% set in October
2011, and the Manassas line saw 97.32% OTP. April is the seventh straight month of 95% OTP or better. Only one month this fiscal year (September) saw OTP less than 92%.
GAINESVILLE-HAYMARKET
VRE counsel is reviewing the revised agreement for Gainesville-Haymarket. The award of the consultant contract for environmental review and preliminary engineering is pending the execution of this agreement.
CUSTOMER SERVICE SURVEY
On May 9 th VRE conducted the Annual Customer Service survey on all morning trains. This survey measures VRE service and crew performance and is compared to the results of years past. Staff were on board all trains to collect surveys and answer any questions. Results will be available this fall.
MANASSAS RAILWAY FESTIVAL
The 18th Annual Manassas Railway Festival will be held on Saturday, June 2 from 10:00 AM -
4:00 PM. Festival attendees can enjoy model train displays, live music, performances by community groups, vendors specializing in train memorabilia, and an excursion on VRE. Train tickets for rides to Clifton and back will be available at the Manassas Train Depot and cost $5.
Train times are: 10:00AM, 11:00AM, 12:00PM, and 1:00PM.
2

SUMMONS OVERVIEW
In April, there were 91 cases of fare evasion that were brought before the court. Details are provided below:
Outcome Occurrences Fine
Court
Costs
Continued 5
Guilty with reduced fine
Prepaid
Guilty
Guilty in absentia
Dismissed
Dismissed
Dismissed due to passenger
Is under 18 years of age
Waived with Proof of Monthly Ticket
Waived due to defective ticket
Waived because of validation
0
13
12
16
15
3
0
24
3
0
$50
$100
$100
$100
0
0
0
$91
$91
$91
$116
0
$91
0
MEET THE MANAGEMENT
The annual “Meet the Management” program began at Union Station on April 4. Comments to date have been very positive. Board members are welcome to attend any of the events. The remaining schedule is provided below.
May 23
May 30
Broad Run, all morning trains
Leeland Road, all morning trains
June 6 Manassas, all morning trains
June 13
June 20
June 27
July 11
July 18
July 25
August 1
August 8
August 15
Brooke, all morning trains
Manassas Park, all morning trains
Quantico, all morning trains
Burke Centre, all morning trains
Rippon, all morning trains
Rolling Road, all morning trains
Woodbridge, all morning trains
Backlick, all morning trains
Lorton, all morning trains
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MONTHLY PERFORMANCE MEASURES – APRIL 2012
MONTHLY ON-TIME PERFORMANCE
April Fredericksburg OTP Average
April Manassas OTP Average
VRE APRIL OVERALL OTP AVE.
ON-TIME
PERCENTAGE
97.96%
97.32%
97.62%
RIDERSHIP YEAR TO DATE
VRE FY 2012 Passenger Totals
VRE FY 2011 Passenger Totals
P ERCENTAGE C HANGE
RIDERSHIP
3,935,086
3,680,696
6.9%
RIDERSHIP MONTH TO MONTH COMPARISON
DESCRIPTION
APRIL 2012
APRIL 2011
PERCENTAGE CHANGE
SERVICE DAYS (CURRENT/PRIOR)
MONTHLY RIDERSHIP
400,188
405,453
-1.3%
21/21
4