Methodist University
Mentor’s Guide
to the
New Employee
Welcome Program
Office of Human Resources
Methodist University. 5400 Ramsey Street . Fayetteville, NC 28311
Phone: 910-630-7385
Fax: 910-630-7306
Email: dyeatts@methodist.edu
This guide has been developed through the Methodist University Signature Service Committee and endorsed by the
Office of Human Resources to assist supervisors and mentors in orienting new employees to their new job, duties,
coworkers and work environment at Methodist University. This guide will be used by supervisors, mentors and new
employees to ensure a quality orientation for new hires.
Goals of the Deliver the Gold New Hire Program:
 Ensure new hires feel welcome and a part of the Methodist University family
 Relieve employee anxiety while helping new hires become productive members of the Methodist
University family
 Provide an opportunity to complete all required paperwork concerning employment, pay and benefits
 Introduce the University’s history, traditions and structure
 Share the University’s Deliver the Gold values
 Explain policies and procedures
 Form a basis for long-term and mutually beneficial working relationships
Five Keys To Success
ONE
Meeting with the Office of Human Resources
TWO
Introduction to the department
Assignment of a Department Mentor by the supervisor
Introduction of the New Employee Welcome Program and
Checklist
THREE
Scheduling of One Heartbeat Orientation Meeting
FOUR
Schedule a follow-up meeting with Human Resources in 60 days
Submit a completed checklist at the follow-up meeting
Address questions
FIVE
90-day probationary meeting with supervisor or department chair
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Greetings fellow Monarchs!
I would like to express my appreciation to you for serving as a mentor in our new Employee Welcome
Program. Your participation will ensure that we achieve our desired results, which include making sure
each new employee is aware of all the opportunities and services available and is totally engaged in
activities across the campus.
Here at Methodist we take pride in our commitment to excellence, and I assure you that a “culture of
excellence” could not exist without our dedicated employees. I like to define a culture of excellence in terms
of signature people, signature programs, and signature facilities. As you know, we have a number of
nationally- recognized programs and several amazing new buildings, and these accomplishments give us
reason to celebrate. But if we do not have outstanding people who maximize the impact of these
programs and the use of these exceptional facilities, then we will fall short of achieving excellence where
it matters the most – with our students.
One of the reasons we are so successful in serving our students is everyone’s sense of caring that extends
beyond disciplines and day-to-day responsibilities. Furthermore, it involves everyone in our community,
including students, fellow employees and visitors to the campus. Thank you for recognizing the importance
of community building, and understanding that your role can make all the difference in the world in a new
person’s perspective. One of the greatest compliments I have received from a new employee had to do with
the way he was welcomed into our community. This says a great deal about Methodist, and a great deal
about why this is such a wonderful place to work, learn and grow.
Please also know that we are all committed to your success as a mentor, and if there is anything I can do
to make your work more satisfying, I hope you will call upon me. I also welcome your suggestions on how
we can continue to make this the best university in the country. After all, I continue to believe I have the
best job in America, and I hope you feel the same way about your position at Methodist.
My best wishes.
Sincerely,
Ben E. Hancock, Jr.
President
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Mentor’s Guide to The New Employee Welcome Program
New employees come to Methodist University full of energy, expectations and enthusiasm. At Methodist
University, it is our goal to nurture this energy and enthusiasm, and fulfill their expectations about the
university. The intent of employee orientation is to provide the tools, resources, and information necessary
to welcome, direct and train new employees. It is designed to complement existing departmental
orientation processes while providing a framework necessary to help employees become productive and
confident in their new jobs.
The New Hire program is a five-part process identified as the Five Keys to Success. The new hire will first
meet with the Office of Human Resources to complete documents that pertain to their personal
employment and benefits. The second portion of the program will encompass an introduction to their
department and the assignment of a personal mentor to the new hire. During this training, a new
employee will receive an overview of the University to include history, mission, Deliver the Gold Values,
and job-specific training. Next, new employees will attend a ‘One Heartbeat’ session. The fourth portion of
the program consists of the new hire scheduling a follow-up meeting with Human Resources for 60 days
after employment and submitting their completed checklist. Additional questions and concerns may be
addressed at this time. The final portion of the New Hire Program will be a meeting with their immediate
supervisor at the end of the 90-day probationary period.
These five keys to success are designed to assist departments in completing an employee’s introduction to
the University. The checklist outlines the steps needed to effectively orient new hires. These parts of the
program are designed to provide employees with relevant and necessary information without
overwhelming or confusing, and to foster a long-term employment relationship within the employees’
departments and with Methodist University. An individual department may expand on the new hire’s
introduction to the University as decided by the supervisor and the mentor.
The purpose of assigning a mentor is to give the new hire a personal connection to someone within the
University who can help or advise him/her. This person should help the new employee learn about the
University and its culture, offer encouragement, show support for the University and its mission and serve
as a positive role model. They will review the mentor checklist with the new employee, offering step-bystep instructions for all areas pertaining to their employment while at Methodist University. The mentor
will be a resource throughout the probationary period of the new hire.
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Qualifications and Duties of an MU “Deliver The Gold” Mentor
Qualifications to be a mentor:
 Employed by Methodist University for at least one year
 A member of the new hire’s department for at least one year
Duties of a mentor include:
 Giving a tour of the department (coworkers, copier, mailroom)
 Giving a tour of the campus, making introductions and sharing an overview and history of the
university and applicable protocols
 Sharing the “Deliver the Gold” values
 Reviewing the MU website and the respective departmental website
 Assisting with obtaining keys, MU parking sticker and MU ID and sharing procedures for
daily and special event parking.
 Explaining how to use the phone system, including voicemail and the phone list on MUNET
 Giving an overview of MUNET and departmental applications in reference to work orders,
purchasing, campus calendar and events, connect U, request for work study students, and
forms and documentation
 Explaining how to use MU email and the importance of communication within the University.
 Groupwise Training may be
offered.
 Explaining purchasing procedures as they relate to their position. Jenzabar Training may be offered.
 Explaining the post office code for the department, where to deposit outgoing mail for pick up,
departmental copier codes, bookstore purchasing and protocols for posting advertisement
materials
 Sharing of enrichment activities for the new hire, such as available meal plan options, the
Nimocks Fitness Center, educational opportunities and chapel services, as well as things to see
and do within the local community.
 Being available for questions as they arise after the orientation period
**Please Note: The following pages have been given to the new hire:
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Methodist University’s
New Employee
Welcome Program
Office of Human Resources
Methodist University. 5400 Ramsey Street . Fayetteville, NC 28311
Phone: 910-630-7385
Fax: 910-630-7306
Email: dyeatts@methodist.edu
Greetings fellow Monarchs!
I would like to extend a warm welcome to you as a new employee at Methodist University. I know you
will enjoy being a part of this community, and I urge you to take advantage of all the opportunities to be
engaged in activities across the campus.
Here at Methodist we take pride in our commitment to excellence, and I assure you that a “culture of
excellence” could not exist without our dedicated employees. I like to define a culture of excellence in terms
of signature people, signature programs, and signature facilities. As you may have learned, we have a
number of nationally-recognized programs and several amazing new buildings, and these
accomplishments give us reason to celebrate. But if we do not have outstanding people who maximize the
impact of these programs and the use of these exceptional facilities, then we will fall short of achieving
excellence where it matters the most – with our students.
As you become better acquainted with the campus, I hope you will explore areas outside of your
discipline or responsibilities. One of the reasons we are so successful in serving our students is everyone’s
sense of caring. This extends beyond the students and involves everyone in our community, including
fellow employees and visitors to the campus.
Please also know that we are all committed to your personal success, and if there is anything I can do to
make your work more satisfying, I hope you will call upon me. I also welcome your suggestions on how
we can continue to make this the best university in the country. After all, I continue to believe I have the
best job in America, and I hope you will quickly come to feel the same way about your new position at
Methodist.
My best wishes.
Sincerely,
Ben E. Hancock, Jr.
President
**Individual will be shown the Deliver the Gold video from Dr. Hancock
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Guide to the New Employee Welcome Program
Department Mentor/Employee Checklist:
A new employee will meet with the Office of Human Resources upon being hired at Methodist
University. Human Resources will provide a New Hire packet during the meeting and direct the new
hire to their department to begin coordination between the supervisor and the new hire for further
University awareness and training. After meeting with the supervisor, the new hire will be assigned
a mentor.
Five Keys To Success
ONE
Meeting with the Office of Human Resources
TWO
Introduction to the department
Assignment of a Department Mentor by the supervisor
Introduction of the New Employee Welcome Program and
Checklist
THREE
Scheduling of One Heartbeat Orientation Meeting
FOUR
Schedule a follow-up meeting with Human Resources in 60 days
Submit a completed checklist at the follow-up meeting
Address questions
FIVE
90-day probationary meeting with supervisor or department chair
2
Mentor Checklist:
1) Give new employee a tour of the department (personnel, storage, copier, mailroom, etc.)
2) Give new employee a tour of the campus, making introductions (personnel, facilities, etc.)
The mentor needs to introduce the new employee to various buildings and resources on campus that will
help he/she become familiar with the community and, in turn, the employee can communicate campus
information properly to our students. In addition to physically being shown these important spots around
campus by their supervisor, each new employee will be given a campus map. It is imperative that
supervisors work with new employees to become familiar with campus resources and amenities available.
The new employee should also be encouraged to navigate around various parts of campus in their spare
time to help with their own familiarity; including the lower half of campus back to the Cape Fear Nature
Trail.
The following are buildings/facilities the new employees should be shown:
- Joe W. Stout Hall – Admissions, Financial Aid and Veterans Services offices
- Horner Administration Building – Human Resources, Business, the President, Academic Dean and
the Registrar’s offices
- Trustee’s Classroom Building – main building for academic courses such as English,
philosophy, religion, psychology, history, social work, etc., also houses the MU at Night
Program and evening admissions and the Writing Center.
- Charles M. Reeves School of Business – home of a wide range of business
disciplines u Professional Nurses Studies Building – classrooms, offices and a
simulation hospital u Davis Memorial Library – faculty/staff have full use of the
library as well
- Berns Student Center – center of the MU community, includes the bookstore, café and post office,
which are available to all faculty/staff, as well as the offices for International Programs, Housing
and Residence Life, Greek Life, Campus Ministry, Center for Student Success, Multicultural
Affairs and Career Services
- Riddle Center – houses 19 NCAA Division III varsity sports teams, though football and soccer
have their own field houses
- Chris’s House – share the background and purpose of the house
- Player’s Center and athletic fields – the “down back”
- West Hall – houses the Health Center (with an on-call PA) that is available to all faculty/staff
- Residence Halls (point out)
- Nimocks Fitness Center – available to all faculty/staff.
- Dr. & Mrs. M. Elton Hendricks Science Complex – houses disciplines such as biology and
chemistry, also the virtual simulation center
- Dr. Keith Allison Hall – math and computer science courses
- North Administration Building (point out)
- President’s House (point out)
- William F. Bethune Center for Visual Arts – houses all visual art programs, a Mac lab, a
photography lab and the David McCune International Art Gallery
- Reeves Auditorium – the center for performances and productions, with offices and classrooms for
theatre and music, and the Office of University Relations
- Campus Police/Public Safety/Office of Institutional Computing
- Monarch Press/Center for Entrepreneurship/ROTC
- Mallett-Rogers House
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3) Review the MU website and the departmental website
4) Review the “Deliver the Gold Values”
Employee will receive a Deliver the Gold card
5) Give a mini history lesson on the University, to include an overview of schools, departments, athletics, organizations,
etc.
Employee will receive a copy of From Cotton Field to University in the Welcome Packet
6) Assist the new employee with obtaining keys, MU parking sticker and MU ID card
ID Card
ID Card: After the employee has completed HR paperwork, they will go to the Public Safety Office
with a valid ID to have their photo taken and official Methodist University ID card made.
Parking sticker (And where to park on campus)
Parking Sticker: New employee will have to show proof of a valid vehicle registration and a valid
driver’s license to obtain their parking sticker at the Public Safety Office.
Keys (as determined by supervisor)
Keys: Employee’s supervisor will complete a key request through MUNET. The key request is
processed through the Public Safety Office and signed by the Supervisor. Public Safety Office will
contact the employee for pickup of keys.
MU Driver certification (as determined by supervisor)
Driver certification is voluntary unless supervisor deems it so. Employee will notify HR of the
need to have a physical for driver certification. Employee will pick up physical package and
proceed to U.S Health Works Facility to obtain physical. Employee then returns paperwork
back to the Public Safety
Office to be processed. Once paperwork is processed the employee will be contacted by the Public
Safety Office to schedule driving certification class. (Depending on age and experience employee
can be exempt from the certification class after all paperwork has been completed from the
physical)
7) Ensure the new employee understands how to use their phone, including voicemail and how to obtain a current
phone list from MUNET.
Voicemail commands
Out of the Office messages for phone and computer
Transfer/Forward/Conference
Phone list
8) Give new employee an overview of MUNET and its applications, located at http://munet/
Work Order System:
Work orders (maintenance, computer)
Procedures for Work Orders and Setup Requests:
- Use MUNET to submit work orders and set-ups. Click on the “Work order system tab,” then
click on the “Maintenance Work order system” tab.
- Next, click tab that states: “Enter a new Maintenance Work order.” When completed,
remember to make copies for your records.
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-
-
-
Set-up forms are located under the “Forms and Documentation tab” on MUNET. Under Forms
click on the word “Maintenance.” The event set-up request form and the Vehicle request form are
available. When completed, remember to fax this document to ext. 7197.
All event facilities are booked through Campus Calendar and Events on MUNET. The Director of
University Calendar and Events must be notified of all events.
The event memo should be followed by a set-up request, if applicable, as soon as possible.
Only one person should coordinate, submit or modify an event from start to finish.
If serving food, Sodexo needs notification by phone at (910) 488-2104 or they can be emailed at
sodexo@methodist.edu.
Also, contact Maintenance, ext. 7238, if a set-up is needed for Sodexo. The Maintenance
Department and Sodexo must be notified by the requester if Sodexo services are needed.
Maintenance does not place tablecloths on tables.
Do not call in a work order; do not change work orders by phone
Do not pass work order information through a third party. Speak directly with Dispatcher of
Maintenance when making changes to work order or set-ups.
The Dispatcher is available from 6:30am to 3:30pm, Monday through Friday, ext. 7238, fax 7197,
email: cwyoung@methodist.edu.
Tasks that Maintenance does not routinely perform:
- Security (ext. 7098) unlocks and secures doors.
- Use of the Green and Gold tents must be approved by Lauren Wike (ext. 7167)
- The tall tables in the cafeteria and the linens are property of Sodexo and require permission
for their use. Their phone number is: (910) 488-2104.
- Any computer repairs, including WiFi, should be submitted through MUNET under “computer
repair,” or if an emergency to ext. 7244 or 7175.
- Cable vision repairs in student housing go to the Student Housing Department. Requests for
cable repair elsewhere on campus should be submitted directly to Time Warner Cable so that
a time convenient to the requester can be arranged.
Purchasing:
Ensure that new employee understands accounting and purchasing procedures as they relate to their
position
Discussion of Accounts Receivable, Accounts Payable, Pcards, MUNET Logins and Budgets as they
pertains to individual position/Review of Office of the Comptroller’s Sheet
If required, obtain Pcard application, complete and turn in to supervisor for authorization
Set up Pcard training
If required, supervisor needs to request, via email, log in and password for purchasing program
(currently being updated by the Accounting Office and Computer Services in our transition to the
new Jenzabar Computer Program)
Campus Calendar and Event Planning:
All event facilities are booked through Campus Calendar and Events on MUNET. The Director of
University Calendar and Events must be notified of all events.
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Connect U:
The Connect U program is a channel for at-risk students to engage with the Methodist University
community through early warning systems, intentional relationship building and continued
follow through. By completing the form on MUNET, a plan of action will be designed for the
individual student.
Forms and Documentation:
Below are most commonly used items under the Forms and Documentation tab:
- Maintenance – Maintenance Set-up Request, Vehicle Request Form
- Monarch Press – Printing Request Form, Business Cards, Office Supplies and Stationary
**If you are using the University Logo, you must coordinate with the Office of University
Relations to obtain proper logos in accordance with the MU Identity Standards Manual.
 Police and Public Safety – Key Authorization Form
 University Relations – Advertising Request Form, Press Release Form, Photo Request Form
 Documentation – Groupwise User Guide, MU Phone Extension, Voicemail User Guide
9) Jenzabar
Jenzabar training will be scheduled through computer services. Job-specific Jenzabar duties will be
trained by the mentor within the applicable department.
10) Ensure new employee understands how to use email and the how important email communication is within the
University.
A Groupwise Training user’s guide can be found on MUNET or a session can be s c h e d u l e d with computer
services at ext. 7020 upon request.
11) Ensure the new employee knows the copier code for the department.
12) Ensure the new employee is familiar with protocols for posting advertisement materials and flyers.
13) Ensure the new employee knows the post office code for the department and where to deposit outgoing mail for
pick up.
Post Office:
- The MU Post Office is a full service post office, operating from 8 a.m. until 5 p.m., Monday
through Friday
- In addition to handling mail from the United States Postal Service, the MU Post Office also
handles mail and packages through Federal Express (FedX) and the United Parcel Service (UPS)
- Mail and packages are distributed daily (Monday through Friday) to each individual department
- Employees are able to utilize the services of the post office for personal use to include mailing
personal items and buying stamps, but purchases must be made by cash only
- All outgoing departmental mail should have the department code written in the upper left
hand corner of the envelope or a note attached containing the department code so that the
mailroom staff will know which department should be charged for the postage
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14) Ensure the new employee is familiar with the bookstore and its functions/purchase availability Bookstore:
- The bookstore carries office supplies, books, MU clothing, greeting cards, and snack items
- Individuals are able to charge office supplies, books, and in some instances MU clothing items, to their
individual department using their department code
- Greeting cards and food items cannot be purchased as a departmental charge
- P-Cards are not accepted as a form of payment in the bookstore
- Individuals are also able to make personal purchases using:
- Cash
- Personal checks
- Debit cards
- Credit cards (except for American Express, which the bookstore does not accept)
- Books and art supplies purchased by an MU employee for personal use or charged to a department
for departmental use are discounted by 10%
- All other bookstore items purchased by an MU employee for personal use or charged to a
department for departmental use are discounted by 20%
- Departmental and personal purchases (with the exception of books and art supplies) are
discounted at 40% during the Christmas holiday season.
- Employees who need to order regalia for commencement ceremonies are asked to place their
order sooner rather than later as it can take up to 6 weeks to arrive. Regalia costs are approximately
$70.
15) Ensure that new employee knows procedures for daily parking and where to park in the event that a particular
parking lot is closed for a special event
16) Review Aramark Meal Plan options at: http://www.campusdish.com/en-US/CSSE/Methodist
Employees have the same options as students when it comes to eating in the cafeteria.
Employees can pay the door rate if they would like to eat lunch or they can purchase a meal
plan, in which they will have a select number of meals that they can purchase by swiping their
MU ID card instead of purchasing a meal every time they come to dine. Meal plans can be
purchased in the dining facility from the cashier. Payment is accepted in the form of cash,
check or credit card. Employees should them take their receipt to the dining services office,
where someone will load their meals onto their MU ID card. Money that has been loaded but
not used during one semester will roll over to the next one. Employees who have meal plans
loaded onto their MU ID Cards can buy meals for guests as well. Block meal plans provided a
reduced rate to the employee.
17) Share times of Chapel Services
Interdenominational Worship Services:
Methodist University is a faith-based higher education institution. We believe in the spiritual
development of our faculty, staff and students. Every Wednesday at 11 a.m. during the
academic year an ecumenical worship service is held in Hensdale Chapel. Members of our
community are
encouraged but not required to attend. If you are a faculty or staff member who wishes to attend,
you are encouraged to check with your supervisor. No activities, events, individual or group
meetings are to be scheduled during this time period. The 11 o’clock hour of Wednesday morning
is a time reserved for individuals who choose to attend our worship service. The Chapel is open
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for meditation daily for all persons.
In addition, special services are scheduled throughout the year. Announcements for these
services will be made through the GroupWise email system.
18) Share availability of Nimocks Fitness Center
The Nimocks Fitness Center staff will give the new hire a Nimocks Fitness Center brochure. He/she
will also explain the most frequent concerns of a faculty/staff member; especially those requirements
for insurance and safety purposes (MU ID for entry, guest policies, and age restrictions).
19) Inform of Inclement Weather protocol
Methodist University Inclement Weather Policy
For the convenience of the entire Methodist University community, there is a Weather Alert
and Message Board telephone line. By dialing ext. 7351 on campus, or (910) 630-7351 off campus,
callers will receive a recorded message concerning inclement weather or other university
announcements that are pertinent.
This line will be updated daily by 5 p.m. The decision about a delay or closing will be made by 6
a.m. for day classes and no later than 3 p.m. for MU at Night classes.
Delays and closings will continue to be posted on the home page of the university’s website and on
Blackboard.
Students & Faculty: When classes are being held, the decision about attending class rests with
the individual driver. No student or faculty member should attend class if he/she believes that
driving conditions are too dangerous. If a student misses classes because of dangerous weather,
no penalty will be imposed by the faculty; and the student will be allowed to make up any work
missed. The student is, however, responsible for the material covered in all classes.
Staff: Staff are expected to report to work when the university is open and operating. No one
should report to work if he/she believes that driving conditions are too dangerous. Per the Staff
Handbook,
if the university is open and you don’t report to work, you will be assessed annual leave for all hours
missed. For more information, refer to the Staff Handbook.
20) Inform of education opportunities
The full MUP (Methodist University Personnel Scholarship) policy can be found in the Faculty
Manual and Staff Handbook. After admissions requirements have been met for employees, spouses
and eligible sons/ daughters the MUP form must be completed in order to receive the benefit. This
form can be obtained in the Human Resources/Payroll office.
21) Share enrichment activities:
Campus events, the arts, athletics, lecture series, committees, etc.
22) Review Workstudy students/supervision/Paycom Policy
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Paycom Employee Self Service Portal:
Employees can use the Paycom Employee Self Service Portal for clocking, approving time,
requesti ng t im e off or accessing their earnings information. Go to the web address:
http://www.paycomonline.com/. First time users must select will receive an e-mail with their UserID and
temporary password information and must complete the registration process. Employees clocking in and out
will select the “Time Management” menu and then select “Web Time Clock.” Supervisors (Managers)
approving time will select the “Time Management” menu and then select “Timecard Search.” The
employee will select the “My Payroll” to view their earnings statements and can also obtain copies of their
W-2’s. Those employees who have supervisor responsibilities and need to approve time can schedule a
training session by contacting the Payroll Administrator at ext. 7613.
Attend Workstudy Supervisor Training, provided by the Office of Career Services, to complete
required documents to obtain workstudy students for your department.
23) Share information with the new employee in reference to things to “See and Do” at Methodist University and in
our local community.
A sheet is added at the end of this checklist to help the New Employee document information and contact
numbers of interest to the individual.
24) Be available for questions from new employee as they arise after orientation period
25) A campus map will be provided when the new hire meets with the Human Resources Director.
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