Course Syllabus1
SCM 302-02: Operations Management
Fall 2015, Mon, Wed 2pm-3:15pm
Instructor: Dr. Joy Bhadury
Contact Information
Office: Bryan 391
Tel: 336-334-5666
Email: Joy_Bhadury@uncg.edu
Office hours: Mondays and Wednesdays, 3:30pm-5pm. Other times by prior appointment.
Course Description
Survey of the operations functions of organizations with emphasis on design and control decisions.
Qualitative and quantitative problem-solving methods used to enhance managerial competence in
the operations function. The prerequisites are ECO250, ISM280, ACC202 and either ACC201 or
ACC218
Course Materials
1. Required Textbook is Operations Management (11th edition) by Heizer and Render. The
bookstore has the text packaged with MyOMLab.
2. MyOMLab is required since that is where students will take their quizzes and exams. This
software is available at the bookstore and direct from Pearson. Buy it early and use the
password code to access it no later than the first two days of classes! We have a very good
deal with the publisher to buy the package in the bookstore! But, if you already have a cheap
copy of the text, simply purchase MyOMLab.
3. You may access the e-text and the MyOMLab on a trial basis for 17 days. You could then
determine if the e-version will work for it; it is cheaper!
Course Hosting Site
This course will be taught face to face but will make extensive use of the Canvas Learning
Management System used by UNCG. In addition, every student will need to have access to
MyOMLab -instructions for logging into MyOMLab are provided in Module 0 of the course in
Canvas.
1 PLEASE READ THIS COURSE SYLLABUS THOROUGHLY BY AUGUST 21, 2015. IF YOU HAVE ANY QUESTIONS, PLEASE
CONTACT THE INSTRUCTOR BY THAT DATE. REMEMBER THAT THIS SYLLABUS WILL SERVE AS A “CONTRACT” BETWEEN
INSTRUCTOR AND STUDENTS FOR THE DURATION OF THIS COURSE.
SCM 302-02 (Bhadury) - Fall 2015 – Course Syllabus…………1
Course Objectives
The following basic objectives represent important learning goals of the course organization and
content:
1) Provide a basic understanding of the production/operations function of an organization and
its relationship to the rest of the organization.
2) Provide a basic understanding of the major decision areas, support systems, and tools used
to solve the problems and provide decision-making information for production/operations
management.
3) Provide an opportunity to apply some of the tools and techniques used for
production/operations management problems.
Course Learning Outcomes
Upon completing the course, the student should be able to:
1) Differentiate between productivity, effectiveness, efficiency, and other performance
measures for operations management.
2) Explain the factors that make a service operation more difficult to manage as compared to a
manufacturing operation.
3) Compare and contrast the different types of conversion systems (i.e., project, job shop, batch
flow, line flow, and continuous flow processes).
4) Use project management techniques to plan a project.
5) Develop and use a process control chart for managing quality.
6) Understand the role played by total quality management in organizations.
7) Distinguish between long range, intermediate range, and short range capacity planning in
operations management.
8) Discuss the role of logistics in operations management.
9) Understand the role of a forecasting system in the operations of an organization.
10) Explain the role of strategic sourcing in the procurement of materials for operations
management
11) Describe the typical objectives and constraints in the aggregate planning problem related to
both manufacturing and service organizations.
12) Differentiate the inventory management concerns between dependent demand items and
independent demand items.
13) Understand the value and importance of various Lean Systems/Total Quality Management
(“JIT/TQM” or “Pull”) systems and techniques.
14) Describe how operational and supply chain processes enable firms to deliver sustainable
products and services to the marketplace.
SCM 302-02 (Bhadury) - Fall 2015 – Course Syllabus…………2
Topics Covered In The Course2:
The classroom lectures will cover the following 10 modules in the sequence prescribed below.
Module 1
Chapter 1: Operations and Productivity
Chapter 2: Operations Strategy in a Global Environment
Module 2
Chapter 4: Forecasting
Module 3
Chapter 3: Project Management
Module 4
Chapter 6: Managing Quality
Chapter Supplement 6: Statistical Process Control
Module 5
Chapter Supplement 5: Sustainability in the Supply Chain
Module 6
Chapter 7: Process Strategy
Chapter Supplement 7: Capacity and Constraint Management
Module 7
Chapter 13: Aggregate Planning and S&OP
Module 8
Chapter 12: Inventory Management
Module 9
Chapter 11: Supply Chain Management
Module 10
Chapter 16: JIT, TPS and Lean Operations
Additional topics that may be covered if time is available are as follows:
Chapter 5: Design of Goods and Services
Chapter 8: Location Strategies
2 Please note that not all material in every chapter will be covered. Refer to the appropriate module in Canvas for
material covered from each chapter.
SCM 302-02 (Bhadury) - Fall 2015 – Course Syllabus…………3
Instructional Methodology
This will be taught through face-to-face lectures in the classroom as well as supporting material in
the Canvas learning management system. The methods employed to achieve these objectives will
vary, but include:
1.
2.
3.
4.
Lectures in the classroom.
Readings from textbook and other assigned materials.
Case Studies.
Quizzes and exams.
It is imperative that every student log into Canvas and check on the course at least once every day.
Periodic announcements and reminders will be placed there.
Performance Evaluation & Grading
The course grade is based on the following evaluations: 2 examinations (midterm and final) each of
which covers different topics, 10 quizzes and 2 case studies. Each examination will cover several
topics, last for at least 2 hours and consist of multiple choice questions many of which will be based
on numerical problems. Each examination will have to be taken online over a period of 48
consecutive hours and students have to take the examination during these days and before the due
date.
Quizzes will cover one module each, comprise of multiple choice questions (many of whom will be
based on numerical problems) and need to be taken frequently through the course. Each quiz should
take between 30-60 minutes, but unlike examinations, this time limit will not be enforced. Due dates
for each quiz will be announced in class as and when the associated topics are covered. Each quiz
will have to be taken by the students by its due date.
The 2 case studies will cover two separate applications of operations management in real-world
applications and will require students to give qualitative, written answers.
All quizzes and the 2 examinations in this course will have to be taken in MyOMLab, which should
be accessed through the course website on the Canvas Learning Management System. That is why
it is imperative that each student have access to it by the start of the course.
No bonus points are available in this course. However, if such is made available during the course,
the instructor will let everyone know with at least two weeks’ notice along with the nature of the
assignments that earn bonus points and the applicable rules.
Grades are based on the following "absolute" scale (i.e., there will not be any "curving"). The topics
covered by each evaluation is listed in the table below along with the relative weight and due date
for the evaluation.
SCM 302-02 (Bhadury) - Fall 2015 – Course Syllabus…………4
Evaluation
Type
Midterm
Exam
Final Exam
Quiz 1
Quiz 2
Quiz 3
Quiz 4
Quiz 5
Quiz 6
Quiz 7
Quiz 8
Quiz 9
Quiz 10
Topic(s) Covered By Evaluation
Modules 1-5
Chapter 1 (Operations & Productivity),
Chapter 2 (Operations Strategy in a
Global Environment), Chapter 3 (Project
Management), Chapter 4 (Forecasting),
Chapter 6 (Managing Quality),
Supplement 6 (Statistical Process
Control), Chapter Supplement 5
(Sustainability in the Supply Chain )
Modules 6-10
Chapter 7 (Process Strategy), Chapter
Supplement 7 (Capacity and Constraint
Management), Chapter 11 (Supply Chain
Management), Chapter 12 (Inventory
Management), Chapter 13 (Aggregate
Planning and S&OP), Chapter 16 (JIT,
TPS & Lean Operations)
Module 1: Chapter 1 (Operations &
Productivity) and Chapter 2 (Operations
Strategy in a Global Environment)
Module 2: Chapter 4 (Forecasting)
Module 3: Chapter 3 (Project
Management)
Module 4: Chapter 6 (Managing Quality)
and Supplement 6 (Statistical Process
Control)
Module 5: Supplement 5 (Sustainability in
the Supply Chain)
Module 6: Chapter 7 (Process Strategy)
and Chapter Supplement 7 (Capacity and
Constraint Management)
Module 7: Chapter 13 (Aggregate
Planning and S&OP)
Module 8: Chapter 12 (Inventory
Management)
Module 9: Chapter 11 (Supply Chain
Management)
Module 10: Chapter 16 (JIT, TPS & Lean
Operations)
Total
Percent
of Grade
Due Date
Midterm exam will be
assigned on Wednesday, Oct
7, 8 am (EST).
25%
Midterm exam will be due
on Friday, Oct 9, 5 pm
(EST).
Final exam will be assigned
on Wednesday, Dec 2, 8 am
(EST).
25%
3%
3%
3%
3%
3%
3%
3%
3%
3%
3%
Final exam will be due on
Friday, Dec 4, 5 pm (EST).
Friday, August 28, 5 PM
(EST)
Friday, September 4, 5 PM
(EST)
Friday, September 18, 5 PM
(EST)
Friday, October 2, 5 PM
(EST)
Friday, October 16, 5 PM
(EST)
Friday, October 30, 5 PM
(EST)
Friday, November 6, 5 PM
(EST)
Friday, November 13, 5 PM
(EST)
Friday, November 20, 5 PM
(EST)
Monday, November 30, 5
PM (EST)
SCM 302-02 (Bhadury) - Fall 2015 – Course Syllabus…………5
Evaluation
Type
Case Study
1
Case Study
2
Total
Total
Percent
of Grade
Topic(s) Covered By Evaluation
The Culture of Quality At Arnold Palmer
Hospital (Chapter 6)
Green Manufacturing and Sustainability at
Frito-Lay (Chapter Supplement 5)
10%
10%
Due Date
Due Wednesday, September
30, 5pm (EST)
Due Monday, Nov 2, 5pm
(EST)
100.00%
Your letter grade for the course will be determined from your numerical score and the following
table.
Percentage
Below 60%
60%-62%
63%-66%
67%-69%
70%-72%
73%-76%
Grade
F
DD
D+
CC
Percentage
77%-79%
80%-82%
83%-86%
87%-89%
90%-93%
94% and above
Grade
C+
BB
B+
AA
Due Date Policy
All examinations, assignments and reports are due by the date noted above, unless otherwise changed
by the instructor. As a rule, extensions and re-examinations will not be granted. Absence/delays
from the examinations or quizzes due to illness, summons to jury duty, or any other compelling
reason should be backed by the appropriate documents (e.g., medical certificate, etc.) in order to
qualify and should be requested before the due date.
Communications
All announcements will be made in class and important ones posted on the course site in Canvas
Learning Management System, although the latter is not guaranteed. If you miss a class, it is your
responsibility to ensure that s/he gets informed about the announcements made by checking into
the course website at least once every day, preferably more.
For emails, the instructor will attempt to answer emails from students within two working days
(does not include weekends and University holidays) between the start and end of the semester.
Students are advised to check their official UNCG email for messages from the instructor at least
once every day, preferably more frequently.
SCM 302-02 (Bhadury) - Fall 2015 – Course Syllabus…………6
Academic Integrity Policy
You must abide by the UNCG Academic Integrity Policy on all assignments (papers, tests, quizzes
etc.) that are part of this course. Failure to abide will result in the appropriate consequences. See:
http://sa.uncg.edu/handbook/academic-integrity-policy/
Faculty/Student Guidelines
The Bryan School has develop a set of guidelines on student behavior and expectations in and out of
the classroom as well as what you should expect of me as faculty member. I will encourage you to
read through those guidelines by the end of the first week of class. Here is a link to the pdf file for
those guidelines: http://www.uncg.edu/bae/faculty_student_guidelines.pdf
Changes to the Course Syllabus
While every effort will be made to abide by the rules stipulated in this outline, change may
sometimes be necessary at the sole discretion of the instructor. If and when this happens, due care
will be taken to give as much notice to the students as possible.
SCM 302-02 (Bhadury) - Fall 2015 – Course Syllabus…………7