1
Contact Information
Office: Bryan 391
Tel: 336-334-5666
Email: Joy_Bhadury@uncg.edu
Office hours: This is an online course where email will be the primary form of communication.
However you can meet with me face-to-face on Mondays from 4:30 PM to 6 PM. Additionally, you can meet with me face-to-face or over Skype by scheduling an appointment separately.
Course Description
Survey of the operations functions of organizations with emphasis on design and control decisions.
Qualitative and quantitative problem-solving methods used to enhance managerial competence in the operations function. The prerequisites are ECO250, ISM280, ACC202 and either ACC201 or
ACC218
Course Materials
1.
Required Textbook is Operations Management (11th edition) by Heizer and Render. The bookstore has the text packaged with MyOMLab.
2.
MyOMLab is required since that is where students will take their quizzes and exams. This software is available at the bookstore and direct from Pearson. Buy it early and use the password code to access it no later than the first two days of classes! We have a very good deal with the publisher to buy the package in the bookstore! But, if you already have a cheap copy of the text, simply purchase MyOMLab.
3.
You may access the e-text and the MyOMLab on a trial basis for 17 days. You could then determine if the e-version will work for it; it is cheaper!
Course Hosting Site
This course will be taught exclusively through the Canvas Learning Management System used by
UNCG – see canvas.uncg.edu. In addition, every student will need to have access to MyOMLab via Canvas - instructions for logging into MyOMLab are provided in Module 0 of the course in
Canvas.
1 P LEASE READ THIS COURSE SYLLABUS THOROUGHLY BY J ANUARY 18, 2016.
I F YOU HAVE ANY QUESTIONS , PLEASE
CONTACT THE INSTRUCTOR BY THAT DATE .
R EMEMBER THAT THIS SYLLABUS WILL SERVE AS A
“
CONTRACT
”
BETWEEN
INSTRUCTOR AND STUDENTS FOR THE DURATION OF THIS COURSE .
SCM 302-04&04D (Bhadury) – Spring 2016 – Course Syllabus…………1

Course Objectives
The following basic objectives represent important learning goals of the course organization and content:
1) Provide a basic understanding of the production/operations function of an organization and its relationship to the rest of the organization.
2) Provide a basic understanding of the major decision areas, support systems, and tools used to solve the problems and provide decision-making information for production/operations management.
3) Provide an opportunity to apply some of the tools and techniques used for production/operations management problems.
Course Learning Outcomes
Upon completing the course, the student should be able to:
1) Differentiate between productivity, effectiveness, efficiency, and other performance measures for operations management.
2) Explain the factors that make a service operation more difficult to manage as compared to a manufacturing operation.
3) Compare and contrast the different types of conversion systems (i.e., project, job shop, batch flow, line flow, and continuous flow processes).
4) Use project management techniques to plan a project.
5) Develop and use a process control chart for managing quality.
6) Understand the role played by total quality management in organizations.
7) Distinguish between long range, intermediate range, and short range capacity planning in operations management.
8) Discuss the role of logistics in operations management.
9) Understand the role of a forecasting system in the operations of an organization.
10) Explain the role of strategic sourcing in the procurement of materials for operations management
11) Describe the typical objectives and constraints in the aggregate planning problem related to both manufacturing and service organizations.
12) Differentiate the inventory management concerns between dependent demand items and independent demand items.
13) Understand the value and importance of various Lean Systems/Total Quality Management
(“JIT/TQM” or “Pull”) systems and techniques.
14) Describe how operational and supply chain processes enable firms to deliver sustainable products and services to the marketplace.
SCM 302-04&04D (Bhadury) – Spring 2016 – Course Syllabus…………2

Topics Covered In The Course:
Module 1: Introduction to Operations Management
Chapter 1: Operations and Productivity
Chapter 2: Operations Strategy in a Global Environment
Module 2: Forecasting Models
Chapter 4: Forecasting
Module 3: Project Management
Chapter 3: Project Management
Module 4: Quality Management
Chapter 6: Managing Quality
Chapter Supplement 6: Statistical Process Control
Module 5: Sustainability Management
Chapter Supplement 5: Sustainability in the Supply Chain
Module 6: Process and Capacity Management
Chapter 7: Process Strategy
Chapter Supplement 7: Capacity and Constraint Management
Module 7: Aggregate Planning Models
Chapter 13: Aggregate Planning and S&OP
Module 8: Inventory Management Models
Chapter 12: Inventory Management
Module 9: Supply Chain Management
Chapter 11: Supply Chain Management
Module 10: JIT, TPS and Lean Operations
Chapter 16: JIT, TPS and Lean Operations
Instructional Methodology
This is an online course that will be taught through the Canvas Learning Management system. The methods employed to achieve these objectives will vary, but include:
1. Readings from textbook and other assigned materials.
2. Case Studies, including video case studies.
SCM 302-04&04D (Bhadury) – Spring 2016 – Course Syllabus…………3

3. Quizzes and exams.
4. Discussions in Canvas Learning Management System.
It is imperative that every student log into Canvas and check on the course at least once every day.
Periodic announcements and reminders will be placed there.
Performance Evaluation & Grading
The course grade is based on the following evaluations: 2 examinations (midterm and final) each of which covers different topics, 10 quizzes and 2 case studies. Each examination will cover several topics, last for at least 2 hours and consist of multiple choice questions many of which will be based on numerical problems. Each examination will have to be taken online over a period of atleast 48 consecutive hours and students have to take the examination during these days and before the due date.
Quizzes will cover one module each, comprise of multiple choice questions (many of whom will be based on numerical problems) and need to be taken frequently through the course. Each quiz should take 60-90 minutes, but unlike examinations, this time limit will not be enforced. Due dates for each quiz are announced below in this course syllabus. Each quiz will have to be taken by the students by its due date.
The 2 case studies will cover two separate applications of operations management in real-world applications and will require students to give qualitative, written answers.
All quizzes and the 2 examinations in this course will have to be taken in MyOMLab, which should be accessed through the course website on the Canvas Learning Management System. That is why it is imperative that each student have access to it by the start of the course. Students will be allowed two attempts for every quiz but only one for each of the examinations. Correct answers may be viewed any time after the due date.
The 2 case studies will have to be taken in Canvas and answers presented there.
No bonus points are available in this course. However, if such is made available during the course, the instructor will let everyone know with at least two weeks’ notice along with the nature of the assignments that earn bonus points and the applicable rules.
Grades are based on the following "absolute" scale (i.e., there will not be any "curving"). The topics covered by each evaluation is listed in the table below along with the relative weight and due date for the evaluation.
SCM 302-04&04D (Bhadury) – Spring 2016 – Course Syllabus…………4

Evaluation
Type
Quiz 3
Quiz 4
Quiz 5
Quiz 6
Quiz 7
Quiz 8
Topic(s) Covered By Evaluation
Midterm
Exam
Final Exam
Modules 1-5
Chapter 1 (Operations & Productivity),
Chapter 2 (Operations Strategy in a
Global Environment), Chapter 3
(Project Management), Chapter 4
(Forecasting), Chapter 6 (Managing
Quality), Supplement 6 (Statistical
Process Control), Chapter Supplement 5
(Sustainability in the Supply Chain )
Modules 6-10
Chapter 7 (Process Strategy), Chapter
Supplement 7 (Capacity and Constraint
Management), Chapter 11 (Supply
Chain Management), Chapter 12
(Inventory Management), Chapter 13
(Aggregate Planning and S&OP),
Chapter 16 (JIT, TPS & Lean
Operations)
Quiz 1
Module 1: Chapter 1 (Operations &
Productivity) and Chapter 2 (Operations
Strategy in a Global Environment)
Quiz 2 Module 2: Chapter 4 (Forecasting)
Module 3: Chapter 3 (Project
Management)
Module 4: Chapter 6 (Managing
Quality) and Supplement 6 (Statistical
Process Control)
Module 5: Supplement 5 (Sustainability in the Supply Chain)
Module 6: Chapter 7 (Process Strategy) and Chapter Supplement 7 (Capacity and Constraint Management)
Module 7: Chapter 13 (Aggregate
Planning and S&OP)
Module 8: Chapter 12 (Inventory
Management)
Maximum
Possible
Points
25 points
25 points
3 points
3 points
3 points
3 points
3 points
3 points
3 points
3 points
Due Date
Midterm exam will be assigned on Wednesday,
February 24, 8 am (EST).
Midterm exam will be due on Friday, February 26,
11:00 PM (EST).
Final exam will be assigned on Wednesday, April 27, 8 am (EST).
Final exam will be due on
Friday, April 29, 11:00 PM
(EST).
Friday, January 22, 11:00
PM (EST)
Friday, January 29, 11:00
PM (EST
Friday, February 5, 11:00
PM (EST)
Friday, February 19, 11:00
PM (EST)
Friday, February 26, 11:00
PM (EST)
Friday, March 11, 11:00 PM
(EST)
Friday, March 25, 11:00 PM
(EST)
Friday, April 8, 11:00 PM
(EST)
SCM 302-04&04D (Bhadury) – Spring 2016 – Course Syllabus…………5

Evaluation
Type
Topic(s) Covered By Evaluation
Maximum
Possible
Points
Due Date
Quiz 9
Quiz 10
Module 9: Chapter 11 (Supply Chain
Management)
Module 10: Chapter 16 (JIT, TPS &
Lean Operations)
3 points
3 points
Friday, April 15, 11:00 PM
(EST)
Friday, April 22, 11:00 PM
(EST)
Case Study
1
Case Study
2
The Culture of Quality At Arnold
Palmer Hospital (Chapter 6)
Green Manufacturing and Sustainability at Frito-Lay (Chapter Supplement 5)
10 points
10 points
Friday, February 19, 11:00
PM (EST)
Friday, April 1, 11:00 PM
(EST)
Total
100.00 points
Your letter grade for the course will be determined from your total numerical score and the following table.
Percentage
Below 60 points
60 points-62 points
63 points-66 points
67 points-69 points
70 points-72 points
73 points-76 points
Grade
F
D-
D
D+
C-
C
Percentage
77 points-79 points
80 points-82 points
83 points-86 points
87 points-89 points
90 points-93 points
94 points and above
Grade
C+
B-
B
B+
A-
A
Due Date Policy
All examinations, assignments and reports are due by the date noted above, unless otherwise changed by the instructor. As a rule, extensions and re-examinations will not be granted . Absence/delays from the examinations or quizzes due to illness, summons to jury duty, or any other compelling reason should be backed by the appropriate documents (e.g., medical certificate, etc.) in order to qualify and should be requested before the due date.
Communications
All class announcements will be posted on the course site in Canvas Learning Management
System. It is the responsibility of a student to ensure that s/he gets informed about the announcements made by checking into the course website at least once every day, preferably more.
SCM 302-04&04D (Bhadury) – Spring 2016 – Course Syllabus…………6

Most communications in the class will occur through the course site and email. The instructor will attempt to answer emails from students within two working days (does not include weekends and
University holidays) between the start and end of the semester. Students are advised to check their official UNCG email for messages from the instructor at least once every day, preferably more.
Academic Integrity Policy
You must abide by the UNCG Academic Integrity Policy on all assignments (papers, tests, quizzes etc.) that are part of this course. Failure to abide will result in the appropriate consequences. See: http://sa.uncg.edu/handbook/academic-integrity-policy/
Faculty/Student Guidelines
The Bryan School has develop a set of guidelines on student behavior and expectations in and out of the classroom as well as what you should expect of me as faculty member. I will encourage you to read through those guidelines by the end of the first week of class. Here is a link to the pdf file for those guidelines: http://www.uncg.edu/bae/faculty_student_guidelines.pdf
Changes to the Course Syllabus
While every effort will be made to abide by the rules stipulated in this outline, change may sometimes be necessary at the sole discretion of the instructor. If and when this happens, due care will be taken to give as much notice to the students as possible.
SCM 302-04&04D (Bhadury) – Spring 2016 – Course Syllabus…………7